Complaints

This profile includes complaints for Florida Fine Cars, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Florida Fine Cars, Inc.

  21151 NW 2nd Ave Miami, FL 33169-2109

  
• 

  Florida Fine Cars, Inc.

  5474 S Orange Blossom Trl Orlando, FL 32839-2706

  
• 

  Florida Fine Cars, Inc.

  5300 W Copans Rd Margate, FL 33063-3722

  
• 

  Florida Fine Cars, Inc.

  5474 S Orange Blossom Trl Orlando, FL 32839-2706

  
• 

  Florida Fine Cars, Inc.

  1220 North Military Trail West Palm Beach, FL 33409

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20 we purchased a blue ****** WRX from this dealer. It had some minor damage and they noted in writing in the sales contract that they would fix the damage, which consisted of a new tire and window trim around the passenger door window. To date, the repairs have not been completed. Furthermore, they have stopped Responding to our request for status. I have documentation showing the promised repairs as well as the correspondence that have gone unanswered.Our request now is at the very least they complete the repairs they promised in writing. They should also compensate us for our additional time in gas money to return to the location to do so as well as the inordinate amount of stress and aggravation this has caused. They charged over $2000 in dealer fees which I don't feel they have lived up to their end of the bargain, so they should refund us a portion of these fees.Thank you for your consideration and assistance.

  

  Business Response

  Date: 04/28/2025

  Florida Fine Cars acknowledges the customers concern and would like to clarify the situation. At the time of purchase, a "We Owe" form was issued, clearly stating that any obligations were valid for 30 days. Per the customers own records, communication regarding the owed items occurred approximately two months after purchaseoutside the valid period.
  All vehicles are sold "AS IS" as disclosed in the signed agreement, and Florida Fine Cars has acted in accordance with those terms.
  However, as a courtesy, we will make an exception and reorder the two items listed. Our service department will contact the customer to schedule installation of only the items specified in the original "We Owe."

  Customer Answer

  Date: 04/28/2025

  Obviously, we were not verbally notified that they only had 30 days to satisfy their own obligation or we would lose the repairs. The sales people knew that I am blind and did not verbally indicate the timeframe, if it is in fact noted in the fine print of the contract about the 30 day deadline. We will wait to see if we hear from them **** to schedule getting the repairs completed and will not consider this matter closed until the repairs are finalized. I have attached a previous email showing that I did notify them I am blind because I'm sure they'd say they had no idea, which is incorrect. They could have verbally or in an email, which is read to me by a screen reader, that the repairs would be only valid within 30 days. They did not. Thanks again for your continued assistance.

  Customer Answer

  Date: 04/28/2025

  Obviously, we were not verbally notified that they only had 30 days to satisfy their own obligation or we would lose the repairs. The sales people knew that I am blind and did not verbally indicate the timeframe, if it is in fact noted in the fine print of the contract about the 30 day deadline. We will wait to see if we hear from them **** to schedule getting the repairs completed and will not consider this matter closed until the repairs are finalized. I have attached a previous email showing that I did notify them I am blind because I'm sure they'd say they had no idea, which is incorrect. They could have verbally or in an email, which is read to me by a screen reader, that the repairs would be only valid within 30 days. They did not. Thanks again for your continued assistance.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23249845
  
  Obviously, we were not verbally notified that they only had 30 days to satisfy their own obligation or we would lose the repairs. The sales people knew that I am blind and did not verbally indicate the timeframe, if it is in fact noted in the fine print of the contract about the 30 day deadline. We will wait to see if we hear from them **** to schedule getting the repairs completed and will not consider this matter closed until the repairs are finalized. I have attached a previous email showing that I did notify them I am blind because I'm sure they'd say they had no idea, which is incorrect. They could have verbally or in an email, which is read to me by a screen reader, that the repairs would be only valid within 30 days. They did not. Thanks again for your continued assistance.
  
  Sincerely,
  
  **** ***** *****

  

  Business Response

  Date: 04/30/2025

  Florida Fine Cars wants to clarify that the "We owe" issue was assigned to ****** as per the signed document, not Mr. ***** Mr. ***** claim about not being verbally informed at the time of purchase is inaccurate, as he was not present at the dealership. Additionally, the service advisor spoke with Mr. **** on Monday, 4/28/2025, at the phone number ending in 1552 regarding the parts. Florida Fine Cars does not discriminate against anyone. The parts have been ordered, and once they arrive, an appointment will be scheduled.

  Customer Answer

  Date: 04/30/2025

  It is disappointing to me that all of this could've been avoided had they responded to any of my original emails just admitting they made a little mistake, lost track of time, or some other excuse and offer to resolve it ASAP. It would make this whole situation seem less shady because right now it looks like they were just holding their breath until that 30-day clock expired so they could get out of their obligation, as opposed to just calling us when the parts came in, which is what they told us on the day of the sale. But still there has been no apology or honest rationale for their oversight; instead, they would rather me file negative reviews across the Internet, and complain to the BBB and Florida State Attorney General (as promised in my last email to them directly) before completing their original obligation. but I thank them now agreeing to do so albeit apparently just as a "courtesy".
  
  It is convenient that they point out my name specifically was not on the "we owe" portion of the contract, but when they want to cite the "as is" portion of the contract in their attempt to absolve themselves, my name is there (because I am co-owner and financially responsible for the vehicle). They Must've forgotten the note on the "as is" section that indicates the car is considered "as is" unless there is a "we owe" addendum, which they obviously agree there is. I was not present at the dealership at the time of the purchase, but I was in constant communication via email with two employees that day & the next (email submitted previously as proof), and at no time did they say/type the dealer only has 30 days to fulfill their own Promise. Regardless of whose name was on that "we owe" contract, they neglected to respond to my point that  the "date issued" and "service parts department phone number" were both blank on that form. An obvious blunder on their part.
  
  I did receive a call on April 28 from a nice man identifying himself as working in the parts department. His question to me was what parts were needed (part A or part B)?  As noted in the last response from the business, I was not at the dealership at time of purchase, so how would I know what parts are needed other than what is written on that document? I suggested that he acquire both parts and return the incorrect one later to get their money back. He agreed but said he would need to get permission to do so. The call ended and I still have no *** on when the car will get repaired. 
  
  
  Finally, the business says they do not discriminate against anyone. That does not mean their customers won't feel discriminated against by their attitudes and actions.
  
  Again, there is no need for them to respond any further and waste your time. I will let the BBB know if they don't contact us in the next few days to schedule the repairs, and/or when the work has been completed and the case can be closed (since as mentioned before they are obviously ignoring the other parts of the complaint). Thank you again for your time and assistance. 

  Customer Answer

  Date: 04/30/2025

  It is disappointing to me that all of this could've been avoided had they responded to any of my original emails just admitting they made a little mistake, lost track of time, or some other excuse and offer to resolve it ASAP. It would make this whole situation seem less shady because right now it looks like they were just holding their breath until that 30-day clock expired so they could get out of their obligation, as opposed to just calling us when the parts came in, which is what they told us on the day of the sale. But still there has been no apology or honest rationale for their oversight; instead, they would rather me file negative reviews across the Internet, and complain to the BBB and Florida State Attorney General (as promised in my last email to them directly) before completing their original obligation. but I thank them now agreeing to do so albeit apparently just as a "courtesy".
  
  It is convenient that they point out my name specifically was not on the "we owe" portion of the contract, but when they want to cite the "as is" portion of the contract in their attempt to absolve themselves, my name is there (because I am co-owner and financially responsible for the vehicle). They Must've forgotten the note on the "as is" section that indicates the car is considered "as is" unless there is a "we owe" addendum, which they obviously agree there is. I was not present at the dealership at the time of the purchase, but I was in constant communication via email with two employees that day & the next (email submitted previously as proof), and at no time did they say/type the dealer only has 30 days to fulfill their own Promise. Regardless of whose name was on that "we owe" contract, they neglected to respond to my point that  the "date issued" and "service parts department phone number" were both blank on that form. An obvious blunder on their part.
  
  I did receive a call on April 28 from a nice man identifying himself as working in the parts department. His question to me was what parts were needed (part A or part B)?  As noted in the last response from the business, I was not at the dealership at time of purchase, so how would I know what parts are needed other than what is written on that document? I suggested that he acquire both parts and return the incorrect one later to get their money back. He agreed but said he would need to get permission to do so. The call ended and I still have no *** on when the car will get repaired. 
  
  
  Finally, the business says they do not discriminate against anyone. That does not mean their customers won't feel discriminated against by their attitudes and actions.
  
  Again, there is no need for them to respond any further and waste your time. I will let the BBB know if they don't contact us in the next few days to schedule the repairs, and/or when the work has been completed and the case can be closed (since as mentioned before they are obviously ignoring the other parts of the complaint). Thank you again for your time and assistance. 

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  It is disappointing to me that all of this could've been avoided had they responded to any of my original emails just admitting they made a little mistake, lost track of time, or some other excuse and offer to resolve it ****. It would make this whole situation seem less shady because right now it looks like they were just holding their breath until that 30-day clock expired so they could get out of their obligation, as opposed to just calling us when the parts came in, which is what they told us on the day of the sale. But still there has been no apology or honest rationale for their oversight; instead, they would rather me file negative reviews across the Internet, and complain to the BBB and Florida State Attorney General (as promised in my last email to them directly) before completing their original obligation. but I thank them now agreeing to do so albeit apparently just as a "courtesy".
  
  It is convenient that they point out my name specifically was not on the "we owe" portion of the contract, but when they want to cite the "as is" portion of the contract in their attempt to absolve themselves, my name is there (because I am co-owner and financially responsible for the vehicle). They Must've forgotten the note on the "as is" section that indicates the car is considered "as is" unless there is a "we owe" addendum, which they obviously agree there is. I was not present at the dealership at the time of the purchase, but I was in constant communication via email with two employees that day & the next (email submitted previously as proof), and at no time did they say/type the dealer only has 30 days to fulfill their own Promise. Regardless of whose name was on that "we owe" contract, they neglected to respond to my point that  the "date issued" and "service parts department phone number" were both blank on that form. An obvious blunder on their part.
  
  I did receive a call on April 28 from a nice man identifying himself as working in the parts department. His question to me was what parts were needed (part A or part B)?  As noted in the last response from the business, I was not at the dealership at time of purchase, so how would I know what parts are needed other than what is written on that document? I suggested that he acquire both parts and return the incorrect one later to get their money back. He agreed but said he would need to get permission to do so. The call ended and I still have no *** on when the car will get repaired. 
  
  
  Finally, the business says they do not discriminate against anyone. That does not mean their customers won't feel discriminated against by their attitudes and actions.
  
  Again, there is no need for them to respond any further and waste your time. I will let the BBB know if they don't contact us in the next few days to schedule the repairs, and/or when the work has been completed and the case can be closed (since as mentioned before they are obviously ignoring the other parts of the complaint). Thank you again for your time and assistance.
  
  Sincerely,
  
  **** ***** *****

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 *** X3 from Florida Fine Cars on 2/22/2025, drove it off the lot on 2/26/2025. I paid the dealership $3800 as a down payment and financed the remaining. Unfortunately, exactly two weeks after I had driven off the lot, drove less than 600 miles the engine light came on. White smoke was coming out of the exhaust and it wasn't driveable. A local mechanic came to look at it and found the codes on the car had been cleared so the car would appear in perfect condition and the engine light wouldn't come on for a while after driving. I had the car towed back to the dealership. The dealership told me there was nothing they could do, I told them since the purchase was less than 30 days ago and with the proof of it being a faulty vehicle I had grounds to pursue legal action. They told me service would look at the car and let me know what they find. A week later I called the service department for an update and the service department didn't even know where the car was. They said they didn't have orders to look at the car and couldn't do it. After a very dramatic back and forth they agreed to fix the car. They said it was a faulty *** Valve and they would replace it. I picked up the car on 3/34/2025 and within two days the replace engine oil light came on. I don't trust this dealership anymore so I took it to a *** specialist to inspect who told me the *** valve may or may not have never been replaced and if it was, the valve cover needs to be replaced and looks like they just took it off, cleaned it and put it back on wrong. This repair is being quoted at $1500-$2000 assuming this is the only problem. I'm so disapointed, I have tried to be patient and kind with this dealership trusting they would solve this problem. It would appear not and I'm not planning on being out thousands of dollars to fix this, they promised this was a great car that had been thoroughly inspected. Hoping they reimburse me for the repair costs, fix this, or swap this car out altogether.

  

  Business Response

  Date: 04/03/2025

  Florida Fine Cars has addressed the customer's concern regarding the repair of the *** valve and cover. Our records confirm that the repair order (RO) reflects that these items were replaced and fully covered by the dealership. Additionally, the vehicle was never misplaced; it remained on the lot awaiting the arrival of necessary parts for the repair. Once the parts were received, the vehicle was promptly repaired, and there have been no further issues with smoke coming from the exhaust. As such, Florida Fine Cars respectfully declines any reimbursement for the repair, as it was fully covered by the dealership. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23146745
  
  I am rejecting this response because the car was not promptly repaired it was sitting at the dealership for a week before anyone serviced it. After picking it up it is burning engine oil and as stated above needs a new valve cover which should have been addressed while replacing the *** Valve. I would be willing to have Florida Fine Cars replace the valve cover if they can ensure they will do it properly at no additional cost to me. If not, the valve cover repair is being quoted for $1500 from a local Palm Beach auto shop, this is a cost I should not have to bear and will continue to seek compensation for from Florida Fine Cars. The car was not repaired fully and I will not accept this decision. I would like this car to be fully repaired as it should have been and to be able to drive the car I bought less than two months ago safely. 
  

  Thank you 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 04/14/2025

  Hello and thank you for all your help with this. I wanted to add a bit more information regarding my complaint. I spoke with the *** dealership and they informed me if the *** valve was replaced which is what Florida Fine Cars told me they replaced they would have had to also replace the valve cover. Now that the car is burning oil the dealership service department advised that they most likely did not replace the *** valve or valve cover since that must be done together. Since the car is burning oil at an exponential rate they advised they most likely changed a gasket to appear as if they fixed the problem. I am really hoping the BBB can help the right thing be done here, I do not have the money for all these repairs for a car I bought two months ago. I am at a total loss of what to do and just want this dealership to be honest and fix the broken car they sold me. Im a nanny and require a safe car to drive children in and this has just been a nightmare. I am so hoping the BBB can help make this situation right. Thank you so much for all your help already, I so appreciate this service being available! 

  

  Business Response

  Date: 04/15/2025

  Florida Fine Cars respectfully declines any request for compensation, as we have a documented repair order covering the valve cover including the *** valve which was fully covered by the dealership for both parts and labor. As a courtesy, we are willing to inspect the vehicle again. However, please note that no extended warranty was purchased at the time of sale. Therefore, the customer may be liable for any future repairs or diagnostic fees.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give zero stars, I would.Florida Fine Cars just pulled one of the slimiest, most unprofessional moves Ive ever seen at a dealership. I was in the middle of buying a truck deal was done, everything confirmed, just waiting on finance to send over the docs and they sold the vehicle right out from under me.This wasnt my first rodeo it wouldve been my fourth vehicle in under 16 months. I came in as a serious, loyal buyer, and they knew it. Instead of honoring the deal or giving me the courtesy of a phone call, they chased a quick **** with someone else. No heads-up, no decency, nothing.If you value honesty, professionalism, or even the bare minimum of ethical behavior look elsewhere. These people will smile in your face while s******* you over. Florida Fine Cars lost a high-volume customer today, and Ill be spreading the word far and ******** dont walk away from this place.Absolutely disgusted.

  

  Business Response

  Date: 04/01/2025

  Florida Fine Cars would like to clarify that we operate on a first-come, first-served basis and do not hold vehicles. While we sincerely apologize for any inconvenience, the customer did not sign a contract for the vehicle in question. Additionally, at the time of the customer's phone inquiry, another customer was actively viewing the vehicle in our showroom. Although the vehicle has been sold, we remain fully committed to assisting the customer as a courtesy and are actively working with them.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11 I saw a truck I like online, I called and scheduled a test drive. Mind you I live in *********** and I booked a flight to go see the vehicle in Florida. The salesperson ********* sent me pictures a Vehicie A with vin number of vehicle B. When I got to the dealer I told him that the truck he was showing me wasnt the one he sent me pictures of. Mind you both truck were sane color similar miles. He tried to convince me that the truck was the correct one until I showed him specific scratches and dents the one I was promised had he admitted he had made a mistake and was selling me a truck that was already sold. There was a lot of promises he had mede me to lure me into getting me to go see the truck that he never kept or would denied having said. Because I had already made the long journey I ended up buying the truck, but to my surprise when it arrived in *********** the minute it was unloaded from the trailer tge check engine light went on. I contacted ********* right away and was told they would not be responsible for any repairs. After many phone calls he finally said I could get an estimate to fix it at a private shop not a dealer. Got him an estimate but refused to pay that amount, I ended up fixing it at the dealer out of my own pocket. To this day the truck still has mechanical issues, he tried passing emissions 8 times and it keeps failing. It makes a terrible sound order the engine. I brought it back to the dealer today and was told the transmission is not good. So for 3 months I been dealing with a very expensive vehicle that hasnt been used due to Florida Fine Cars not doing their job. I am 100% sure they knew they were selling me a vehicle that had problems, that is the reason they changed the vehicle on me when they knew I was out of state and would have a harder time following up. I literally call 10 a day for the past 2 months and no one either answers, or returns my calls. Have left several messages to various managers to no avail.

  

  Business Response

  Date: 03/19/2025

  Florida Fine Cars has been in ongoing communication with this customer and has noted that multiple managers were involved in the discussions. We would like to address the customers comments and clarify that no vehicle switching occurred. The customer was informed in advance that the original vehicle was sold, as Florida Fine Cars does not hold vehicles. A similar vehicle was offered, and the customer was notified about this option. The customer visited the dealership, had the opportunity to view and test drive the vehicle before making a final decision. The vehicle did not exhibit any issues during the test drive or at the time of departure.
  Additionally, the customer was provided with both a Carfax and AutoCheck report, which detailed the vehicles history. The vehicle was also offered at a discounted price, and as a gesture of goodwill, the sales representative assisted the customer by covering half of the shipping cost to transport the vehicle to their home state of ***********. The customer was also advised to take the vehicle to the manufacturer for any necessary repairs, as it is covered under their warranty. The manufacturer subsequently completed the repairs. Lastly, the customer informed ********************** that the nearest ********* dealership has appointment delays extending up to two months. Please note that Florida Fine Cars has no control over appointment scheduling or delays at other dealerships.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23037038
  
  I am rejecting this response because: 

  sorry for the late response to the original message. *** not realize that every response goes to the original message and no new message populates to your email history, therefore did not see Florida fine cars had responded to my complaint. 
  

  about them claiming there is ongoing communication with me its so far from the truth. I have to literally call 1000 times to several of their branches from different phones since they have caller id and they dont pick up my calls, they have ignore me from  day one knowing that I could not do much because of the distance between me and them. About them claiming they they did not switch cars its another lie and they know it and I have proof of it should you need it. I have pictures of the vehicle they offered me over the phone with the vin number of the actual vehicle they pushed me to buy. In other words they merged pictures of vehicle 1 and vin number of vehicle 2 to make me believe I was buying a truck that they needed to go due to mechanical issues.  They claimed y was informed the vehicle was sold is so far far from the truth, ********* the sales person and I started a conversation about the vehicle on January 11, I booked my flight for the morning after January 12. On the morning if the 13 is when the our base was made. There was never a time when they could have told me they had sold the car. In factor when he tried to pude me the vehicle and i proved him he was lying to me he admites he made amista he and they had sold a lot of cars to someone in the ************** and that he was unaware of it, he pushed this other truck peonising s out of disciubta that he later took away be cause his manager didnt solos him to make them. He even is suppose to reimbyese me 500 out is his lo hey that now he is refusing to do because he think d i dont have proof of it, what he doesnt know is thats i have recordings of conversations between him and i that will be later used in court should they be needed. 
  

  the truth of the matter is thats they have failed to respond to all my requests, t on this day more than 3 months after the purchase the vehicle still not drivable, one issue was fixed and another arose right after. Its obvious they just wanted to wash the hands  and pass the problems to the buyer. Every dealer I have brought the *** j to have told me they should have known the truck had those issues. ****** one of the managers was the last person I spoke to regarding the ***************************** and he plainly said I wasnt going to get them, so I stop calling as I was advised by my lawyer. 

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 04/10/2025

  Florida Fine Cars respectfully denies all claims regarding any switching of vehicles. As part of our standard sales process, when a customer expresses interest in a particular vehicle and multiple similar options are available, those options are presented for the customers review and final decision.
  It is also our policy not to hold any vehicle without a signed agreement or a deposit. This ensures that vehicles remain available for sale across all our locations at any time.
  In this case, the customer viewed the vehicle in person, completed a test drive, and made the decision to proceed with the purchase. Florida Fine Cars does not pressure or obligate anyone to buy a vehicle. To help avoid any misunderstandings regarding the vehicle being purchased, we have a signed disclosure agreement in place, which clearly outlines the details of the transaction.
  While we understand there may have been some miscommunication or confusion, it is important to note that the sales representative voluntarily contributed to half of the transportation fee as a courtesy, not an obligation. It is not appropriate to expect the representative to cover this cost personally.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having a nightmare of an experience right now. Helped my dad purchase a car from here and the finance manager **** ****** added a $700 add-on without clearly explaining what it was. I attempted to cancel it the same day but **** referred me to "customer service". When i went to the front the finance manager there said "we don't have time to deal with this". The salesman ********* reassured me that this is something we can handle over the phone if I call back the next day because it was late. When I called they said I must sit down with ****. I called ********* and he said we just need to wait for someone from accounting. I called multiple times and they say someone from "customer loyalty" and a "manager" will get back to me. These guys are just pointing me in different direction and I'm starting to wonder if any of these departments or people exist or if they intend in canceling the add-on that we do not want. Calling everyday with no luck, this is the worst.

  

  Business Response

  Date: 02/25/2025

  Florida Fine Cars would like to address this concern, as it contains inaccurate information. The individual submitting the complaint is not the actual owner of the vehicle. The vehicle was purchased on Saturday, 2/22/25. On Monday, 2/24/25, the customer's son requested immediate removal of a product; however, due to the finance manager being off for personal reasons, the request could not be processed at that time. The sales manager, not the finance manager, fully explained the situation to the customer's son, noting that the finance manager would return to work on Wednesday, 2/26/25, and would be available to assist with the request.
  The customer will need to visit the dealership to complete the necessary paperwork. All products offered to the customer were thoroughly explained, and they were asked to sign acknowledging their acceptance or denial of these products. Please note that the deal has not yet reached accounting, as it was a recent purchase made only three days ago. Florida Fine Cars has not refused any assistance to this customer, despite the customer leaving reviews on multiple platforms. In addition, the departments mentioned are real and operational within our dealership.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2024, I purchased a 2021 Silverado 1500 from Florida Fine Cars, *********************************************************************************** The salesman produced a photocopy of a Car Fax which showed no crashes and claimed the truck a 96 out of 100 cosmetically. I told the salesman I was going to use **** bank for financing and we started the paperwork. While doing so, I overheard another salesman speaking with the general manager on the other side of the showroom. I could clearly hear their conversation when he specifically stated "**** won't finance a wrecked car." I should have know immediately they were pulling a scam, but I didn't realize they were talking about me, assuming they were just speaking in general. When I dealt with the finance guy, he pushed hard to get me not to use **** and instead go with their financing. I figured this was because it makes them more profit, and I agreed because they were able to get the same payment I would have had with ****. After all paperwork was completed, another manager came in to the office and the finance guy specifically stated "I got him to go with us instead of USAA"; another red flag I should have picked up on. I took the vehicle home and a couple days later I was looking under the rear seat and saw paperwork from Caliber Collision in ************** showing a $15,000 repair bill for the vehicle. The previous owner paid the $1000 deductible and ********************* paid the rest. The accident was reported by both Caliber Collision and *********************, neither do business without reporting all claims and repairs. Florida Fine Cars knew about the repairs, the managers concern about **** finding out the car was wrecked shows they knew the vehicle had been wrecked. A wrecked / repaired car is worth thousands less than one which hasn't been in a crash. Florida Fine Cars hid the fact the vehicle had been wrecked in order to make more profit. I want the difference between a wrecked and non wrecked vehicle returned to me.

  

  Business Response

  Date: 02/24/2025

  At Florida Fine Cars, we are committed to transparency and always provide Carfax and ********* reports that clearly outline the vehicles accident history, as indicated by both reports. These reports are part of our dedication to giving you a full understanding of the vehicles history during the purchasing process. However, please note that we are not affiliated with ****** and have no control over the information provided by previous owners or service centers. Any accidents or repairs listed in the reports occurred before we acquired the vehicle. Its also important to note that each bank has its own set of criteria for loan approvals, which is standard procedure. We work to ensure the vehicle you choose meets the banks approval requirements. However, customers are never obligated to proceed with a transaction if they are not comfortable. We ensure that all information is disclosed upfront before moving forward with any deal. As such, Florida Fine Cars respectfully declines any requests for a refund, as we have fully disclosed the accident history, which occurred prior to our ownership of the vehicle.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22977832
  
  I am rejecting this response because:

  The business is lying, this is a case of a typical Florida use car dealer using a Bait and Switch tactic.  The salesman and I SPECIFICALLY discussed the fact the vehicle was listed as not having any accidents. He showed a photocopy of a Car Fax to me which showed NO ACCIDENTS.  When I asked for the Car Fax he told me I would get it at closing.  I heard the manager mention **** would not finance a wrecked car because they knew this car had been wrecked, and he didn't realize I overheard him.  The following day when I came to close, the finance guy pushed hard to get me not to use USAA because he knew once USAA found out the car had been wrecked, they would deny the loan and I would find out the dealership is deceitful and would have left.  The Car Fax they provided to BBB is not the same Car Fax I saw the first day I was there.  It is my fault for not re-reading the second Car Fax at closing. I assumed it was the same one, and just initialed without reviewing. They got me on this one. I should have listened to other customers on line about how dirty this place was and never patronized them.  I learned a lesson, and will make sure in the future to let everyone I meet know to stay away from this business.  I appreciate the BBB's assistance.  

  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 02/28/2025

  Florida Fine Cars denies any allegations of switch-and-bait practices as suggested by the customer. The customer was provided with two reports, Carfax and *********, both of which were signed and disclosed the vehicles accident history. Given that these reports were provided and signed, it is impossible to withhold any information. ******, a third-party company, is used by Florida Fine Cars to ensure accurate vehicle history, and these reports cannot be altered or modified. ****** reports are publicly available and can be purchased at any time and from any location, ensuring the information is both transparent and reliable.

  

  Business Response

  Date: 02/28/2025

  Florida Fine Cars denies any allegations of switch-and-bait practices as suggested by the customer. The customer was provided with two reports, Carfax and *********, both of which were signed and disclosed the vehicles accident history. Given that these reports were provided and signed, it is impossible to withhold any information. ******, a third-party company, is used by Florida Fine Cars to ensure accurate vehicle history, and these reports cannot be altered or modified. ****** reports are publicly available and can be purchased at any time and from any location, ensuring the information is both transparent and reliable.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22977832
  
  I am rejecting this response because:  You DID engage in bait and switch.  Lesson learned: never trust a used car dealership based out of ***** in the first place.  Your poor reviews on the internet speak for themselves.  In the future I will only shop at a reputable dealer, and will buy my own Car Fax to make sure I am not being lied to again. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a used car from this dealer just two months ago for $13,000.00. I was told that the car was in perfect condition and they make me brought extended warranty on the ****** AC broke down after 6 weeks of buying the car. I went to the dealer and the manager told me that I would have to use my extended warranty to fix the issues. He specifically told me that the problem might be costly. Which is telling me that the knew about the issue. I went an contact the warranty company just to learn that my warranty doesnt cover those things.I just called Florida Fine Car and they told me that this is not their problem and I would have to fix the car myself.I think this is very wrong since just bought the car end of December 2024. I am pretty sure the dealer and the sale association was aware of the condition of the car but sold it to me anyway.Please do the right thing and fix the ***

  

  Business Response

  Date: 02/18/2025

  Florida Fine Cars has attempted to contact the customer but has been unsuccessful. As stated in the signed agreement, all vehicles are sold "AS IS." Unfortunately, the purchased warranty does not cover the **** see attached Contract). We are committed to assisting our customers and can offer the option to bring the vehicle to our ******************** for a diagnostic/repair at dealer pricing.
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22951670
  
  I am rejecting this response because:

  Fisrt of all I was told that you guys offer 90 days warranty. Even when I went back to the dealer they tried to pretend that my warranty expired because it was past 90 days when the car was on my possession for only 1 month and a half.
  second I never received any phone call from the company. 
  the last time I contacted the head quarter office, I was told to go back to the manager where I brought the car and unfortunately that did not solve anything. 
  Please call me at your convenience or provide a phone and the name of whom I should contact for the repair. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/19/2025

  Florida Fine Cars would like to clarify that we do not offer a 90-day dealer warranty. We attempted to reach the customer and left a voicemail at the number on file ending in 9813. We later received a call back from the customer's mother, *** *****, who confirmed receiving our voicemail regarding assistance. Despite the vehicle being purchased two months ago, Florida Fine Cars has still extended an offer to help with the ** repair with the customer knowing they would have pay out of pocket.

  Customer Answer

  Date: 02/22/2025

   
  Complaint: 22951670
  
  I am rejecting this response because:

  You should instruct your sells man to let people know that there is no warranty what so ever on the vehicles before trying to sell to the customer. In addition, my mom was waiting for your call as you promised that you will be calling back after you talk to the ******* manager. Since my moms last conversation with you we have been trying to reach you back with no success.

  No One is picking up the call anymore. 
  

  please provide the best contact for your dealer as we would like to have the car fix. 
  

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Florida Fine Cars in ***** and within a month the check engine light came on. I took it back to the dealership, to find out the problem is a gas fluid pump. I purchase the extended maintenance package and this should be covered, and they told me it is. My truck has been at the dealership for over a month and nothing. I have made my first payment, and have not had my truck. I keep calling and getting the run around. I feel like because I have the extended warranty they are delaying the process of fixing my truck. this has been frustrating and a big inconvenience. This is not how a business should operate. I need my truck fixed or my money back. Thank you!

  

  Business Response

  Date: 02/21/2025

  Florida Fine Cars has maintained clear communication with the customer. The vehicle was taken to a ****** dealership due to open recalls that only the manufacturer could address. While at ******, the service advisor provided Florida Fine Cars with a diagnostic report indicating that the vehicle had poor fuel quality. After the dealership visit, Florida Fine Cars test-drove the vehicle multiple times, and the check engine light did not reappear. The customer currently has possession of their vehicle.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I assisted with purchasing a 2023 Chevrolet Malibu for my mother's 80th birthday on ****************. I live in **, and the car arrived with structural damage; 3 different brands of tires (*********, ******, and ********) and the wheels (rims) were severely damaged. However, Carfax stated no previous accidents. We could tell the front bumper was replaced, and the paint differed from the car. ***** ****** sold me this car. He blamed the vehicle issues occurring during transport from Florida to **. Then, ***** offered me $500 for repairs, but when I informed him I was returning the car. ***** wanted me to send him a copy of the repair estimate. My mother want to buy a car locally, and I agreed to return the vehicle. The Malibu arrived from ** this morning at Florida Fine Cars, *****. I messaged ***** ****** inquiring about returning my $12000 downpayment. ***** ****** never responded to me. I had to stop seeing patients and call the dealership. A person informed me the General Manager was going to call. The General Manager, ******, called me, offering to pay the shipping fees once I picked out another vehicle. I told him I wanted a refund of my down payment and that I had no interest in buying another car from the dealership.****** **** the phone on me! Very UNPROFESSIONAL! I called ****** back and asked him to explain the process of returning my down payment. ****** was remarkably nonchalant and argumentative. I asked ****** if the dealership would ***** my cashier's check. He did not care about me as a customer or the dealership's mistake. ****** told me he would call me back to let me know that my refund was processed, but I never received a call. I tried to call ******, but he would not answer my calls. Florida Fine Cars sent me a poor-quality vehicle, for which I paid $12000 down and was helping my mother pay a loan balance of $13000 after financing and the $1500 shipping fees. I have yet to find out when I will receive my $12000 down payment ****** promised.

  Customer Answer

  Date: 12/22/2024

  On December 21, 2024, I received a text message from ***** ****** stating that my refund had been processed on yesterday. Then, I received another text message from ***** ***** the finance manager stating that $500 was credited back to my "Captial One credit card and $11,500.00 was sent via check to your mother ******** by ******* I informed ***** that the wire transfer of $11,500.00 was sent from my Truist Checking account to ********************** *************** account, why didn't they refund me the check. The money was not received by them from my mother's bank and did not belong to her, it should have been returned to me. ***** told me that I needed to check with ***** ****** who never responded to me about processing my refund if I needed to change the name on the check. ***** also told me that the dealership's accounting department is closed today. Again, they are taking me through more hassles to return my refund. My mother lives on a fixed income and receives government benefits. She was upset to learn that the dealership addressed the check to her and fears losing her insurance needed for her health issues. ***** told me let me know when the check arrives and gave me a tracking number, but the check will be returned to Florida Fine Cars via ***** paid by me. I am requesting for the dealership to refund my $11,500.00 in my name, as they received the downpayment from me, not my mother.  

  

  Business Response

  Date: 12/23/2024

  Florida Fine Cars makes it clear that all vehicles are sold "AS IS." We provide every customer with ****** and ********* reports, which detail the vehicle's history, prior to finalizing any transaction. Additionally, we encourage customers to conduct a ********* inspection for added assurance. Customers are required to sign these reports, acknowledging the disclosure of the vehicle's history (See attached documents). Florida Fine Cars received the vehicle on December 20th, and the customer refund has been processed and sent via ***** tracking number 7709 4237 5757. The package is scheduled to arrive at the customer's home today 12/23/24. ********************** has fulfilled its obligations prior to the submission of this complaint.

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22716956
  
  On December 21, 2024, I received a text message from ***** ****** stating that my refund had been processed on yesterday. Then, I received another text message from ***** ***** the finance manager stating that $500 was credited back to my "Captial One credit card and $11,500.00 was sent via check to your mother ******** by ******* I informed ***** that the wire transfer of $11,500.00 was sent from my Truist Checking account to ********************** *************** account, why didn't they refund me the check. The money was not received by them from my mother's bank and did not belong to her, it should have been returned to me. ***** told me that I needed to check with ***** ****** who never responded to me about processing my refund if I needed to change the name on the check. ***** also told me that the dealership's accounting department is closed today. Again, they are taking me through more hassles to return my refund. My mother lives on a fixed income and receives government benefits. She was upset to learn that the dealership addressed the check to her and fears losing her insurance needed for her health issues. ***** told me let me know when the check arrives and gave me a tracking number, but the check will be returned to Florida Fine Cars via ***** paid by me. I am requesting for the dealership to refund my $11,500.00 in my name, as they received the downpayment from me, not my mother. 
  
  
  Sincerely,
  
  Dr. ******* ********

  

  Business Response

  Date: 12/23/2024

  The transaction is exclusively under ******** ********** name, so the refund check was issued in her name as the purchaser. Florida Fine Cars kindly requests that the check be returned, and the refund will be processed to the originating bank account after the holidays. Please note Florida Fine Cars has reached out to customer with no response. 

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22716956
  
  I am rejecting this response because: The attached document uploaded by the dealership was signed by me on behalf of my mother. Not my mother's signature. She is 80 years old and has health issues. The purchase of the vehicle was for my mother. The refund did arrive earlier this week, but the General Manager ****** and the salesman ***** ****** was upset with me at the dealership that we were returning the car. Therefore, ****** and ***** ****** processed the refund in my mother's name. My mother does not want the refund in her name. She lives on a fixed income and fears losing her medical benefits. I have requested multiple times for the dealership to simply make this right by issuing the refund to me,as I provided the funds to them via wire transfer. I have attached a picture of the document I sent to the Finance Manager, ***** ***** informing him the funds were wired for the vehicle. In the attachment, you can clearly see that I sent the dealership $11,500.00 from *********** for the 2023 Chevrolet Malibu. I am spending more money to send the check back via ***** today and including a ***** label for them to issue the check again the right way, this time in my name. Also, I will retain an attorney to receive the shipping fees, lost wages from work, and for the detrimental impact this has caused to our family. I bought a *** from this dealership and never received the extended warranty information that was purchased with it. I need the dealership to send me that information with the check in my name as well. 
  
  Sincerely,
  
  Dr. ******* ********

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a lemon vehicle,

  

  Business Response

  Date: 11/27/2024

  Mr. ****** purchased a 2017 Jeep Grand Cherokee in April, which had ******* miles at the time of purchase and currently has ******* miles. As outlined in the signed agreement, Florida Fine Cars sells all vehicles "AS IS." The customer received Carfax and ********* reports detailing the vehicle's history at the time of purchase, and the vehicle is not covered under any warranty. While Florida Fine Cars has assisted Mr. ****** in the past, we remain willing to help by facilitating a diagnosis. However, the cost of any necessary repairs would be the customer's responsibility.

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22597067
  
  After spending over $3000 with cooling issues for a Jeep that I purchased from them. I finally found a complaint on the Better Business Bureau. They offeredto repair my Jeep if I brought it in. I took it to them, I paid it almost $400 for a new radiator. They told me that solved the . About a month and a half later. I started experience cooling issues again and overheating. After taking it to a local mechanic, they foundout that the dealership sprayed some type of white sealant, and somehow that sealant went through my radiator, went through my water pumps, went through my engine, and caused additional damage. December 2024, I paid $2900 to get all these parts repaired. I am looking for a total refund of the $2900 plus the $400 that I paid Florida fine cars to put in a new radiator. I have a mechanic that was certified that something sprayed to try to seal it instead of repairing it and I have all the parts that were removed that has the white filmy residue init that has clogged most of those parts. *** replaced the four water pumps in this vehicle says purchasing it from Florida fire cars due to this issue on top of replacing a radiator, radiatorhoses, oil sensor filter. If you look at the Carfax report, it had cooling issues before I bought it because I see where they replaced the and that was just a temporary fix from what the mechanic is telling me. Ive spent almost $7000 for this vehicle since I purchased for and I had issues with the vehicle the next day after I purchased it and reached out to them multiple times and they never got back to me. I dont wanna doany more business with them. I just want a refund and I have receipts to prove this plus I have all the parts in my possession and you visibly see that something was applied and has clogged up most of those parts that needed replacing. The mechanic told me that since the job require it, dropping down the transmission and taking the top off the motor that they tried to be lazyand spray a sealer
  
  Sincerely,
  
  ****** ****** **

  

  Business Response

  Date: 01/16/2025

  In July 2024, the customer brought their 2017 Jeep Grand Cherokee, with ******* miles, to a third-party mechanic shop and authorized work to be performed. During subsequent conversations between Florida Fine Cars and the customer, it was noted that the mechanic provided the customer with varying explanations regarding the possible causes of the vehicle's overheating issue. Florida Fine Cars had no involvement in the assessments made by the third-party mechanic or the customers decision to proceed with part replacements based on those assessments.
  Florida Fine Cars requested a diagnostic report from the third-party mechanic shop that initially inspected the vehicle. However, the shop was unable to provide a detailed report of their findings. To assist the customer further, ********************** offered to conduct a diagnostic inspection at a discounted rate, recognizing the confusion caused by the conflicting explanations provided by the mechanic.
  Prior to the sale, the customer was provided with Carfax and AutoCheck reports outlining the vehicle's history, including repair records listed on Carfax prior to Florida Fine Cars purchasing the vehicle. These details were disclosed to and signed by the customer. ********************** would like to clarify that it is not affiliated with *******
  On 7/9/2024, the customer dropped off the vehicle at **********************. Upon inspection, it was determined that the radiator was faulty. The customer was promptly informed, and approval was obtained to replace the radiator. Following the replacement, the vehicle underwent a test drive, which confirmed that the overheating issue had been resolved. The customer also confirmed the resolution when they picked up the vehicle on 7/11/2024.
  Records indicate that the radiator was replaced, not repaired, as the necessary part was ordered and installed. Based on this, Florida Fine Cars must respectfully decline the customer's reimbursement request.
  We remain committed to providing excellent service and are available to address any further questions or concerns.