Reviews

This profile includes reviews for RealTruck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RealTruck has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RealTruck

  4205 SW 38th Ct Ste 102 Ocala, FL 34474-9293

• 

  RealTruck

  1307 12th Ave NE Ste 1 Jamestown, ND 58401-2864

• 

  RealTruck

  4414 SW College Rd Unit 1410 Ocala, FL 34474-2700

Review Details

• Review fromRaymond O

  Date: 09/20/2022

  1 star

  Raymond O

  Date: 09/20/2022

  Ordered 4 wheels at $1350 from this company. Received email from FedEx saying only 2 items were shipping. Contacted customer service who Assured me 4 wheels were shipped...nope!! Received 2 wheels of which one was damaged, customer service said they are working on it. After every call I receive a generic email which states your issue has been marked as DONE. What that means I don't know until I call them again. A month later I cancel order completely and am finally told the wheels are on backorder. Avoid this company at all costs! You'll pay all your money upfront and receive a partial order and then seem like a nuisance...never again.

  RealTruck

  Date: 09/20/2022

  We do apologize for any inconvenience with your recent experience. The wheels that you ordered ship directly from the manufacturer. In cases such as this we rely fully on their shipping or service department to provide updates regarding any production or shipping delays which could lead to your order not arriving as expected. Your order was placed for the full set of four wheels however the manufacturer shipped what they had available while they awaited additional inventory to be produced and arrive. Unfortunately in this case they did inform us of delays contributing to an updated timeline of the end of November which was conveyed to you. We did review obtaining your specific items from another distributor however we were unable to do so. Per your request we show we have provided your prepaid label to pick up the items that were delivered and refund the cost of the items that were delayed. We always strive for a wonderful experience and are also disappointed when we are unable to resolve them in cases such as this. We continually work with our vendors and carriers to provide consistent delivery and transparency when delays occur and will continue to improve the overall communication process for all of our customers.

• Review fromEnrico S

  Date: 09/12/2022

  1 star

  Enrico S

  Date: 09/12/2022

  My experience with this company was horrible. I ordered a product that was in stock at the time of order per their website. I received a 30 day delivery delay. After thirty days, I received another 30 day delay notice. I called to cancel the order. I ordered the same product from another company thinking my order was canceled as the agent stated it was cancelled. I received the product from the new company in two days!!!! Realtruck then delivered to me the same product after they stated they cancelled it. I called to return the product but they never sent me the RA as they promised to return the product. So I have paid twice and am stuck with a duplicate product that I cant use. I will never again use this company. Beware before you buy!!!

  RealTruck

  Date: 09/13/2022

  We apologize for any inconvenience. Our records show we did receive your cancellation request however when we requested cancellation from the manufacturer they informed us that the item had already shipped and was out for delivery to you. We then requested your RA from them and are currently awaiting the authorization in order to provide your prepaid label. As the request was opened during the 30 day return window this will be honored as soon as the manufacturer approves.

• Review fromLouis R

  Date: 09/10/2022

  1 star

  Louis R

  Date: 09/10/2022

  Bought Jeep seat covers and they didn't fit how they were described so I placed a return, the day they were delivered to mention. I called them and they told me that I maybe could return them it depended on another company even though I bought them through realtruck.com. Website says returns accepted 30 days from date of delivery. This was back in July 29 and today is September 10th. This is ridiculous, it's $325 they owe me. Shouldn't have to give an explanation to why I don't like my seat covers that I bought. They're junk

  RealTruck

  Date: 09/13/2022

  We apologize for the delay from the manufacturer who shipped you the item directly. As this falls under the 30 day return window we are honoring this return. This has been escalated to their leadership team to have resolution within two business days. You should see an email from a representative with your prepaid label by then.

• Review fromCraig S

  Date: 08/27/2022

  1 star

  Craig S

  Date: 08/27/2022

  I ordered a bug guard for my brand new truck late July starting a complaint in all the second because the part came damaged and now it's August 28th and the part still not here when they said they would take care of it no one has gotten back to me at all one of the worst places I've ever had to deal with and I'm still owed my money and my part whichever comes first I will never buy from this place again and yet no one has still help me by me placing this complaint I'm still waiting on whichever is first. Let's see what happens.

  RealTruck

  Date: 08/29/2022

  Thank you for contacting us. We see that a new order was submitted to replace the damaged bug guard and that we have been communicating shipping timelines with updates to you as we receive them from the vendor. We apologize for any delays on their part at this time. If they are unable to meet the most recent expectation of 9/2 we will be happy to cancel the order and process a refund for you. You can respond back to your open service request with how you would like to proceed.

• Review fromDerek P

  Date: 08/21/2022

  1 star

  Derek P

  Date: 08/21/2022

  Bought seat covers from them for my Tacoma, ******* brand. Claimed a 1 year warranty, yet 3 days after install I sat down with my wallet in my back pocket and it grabbed the cheap PVC leather fabric and tore it. This continues to happen and now I have 5 holes in my $400 seat covers in less than a month. Real truck has been no help whatsoever, despite this product clearly having a quality issue. Was going to order my lift, wheels, tires and bed cover from them for a total of $9000 in the next 3 months, but after this they will never see a dime of my money. Poor customer service, employees were rude about situation and refused to help me resolve. Went to ******* directly and they are sending me replacement seat cover and said that it is in fact clearly defective. Realtruck refused to do any leg work on warranty, or honor their 30 day money back promise they advertise all over their site. Horrible company, horrible customer service, 10/10 do NOT recommend. Thankful ******* stood by their product, despite real truck saying they received a response from ******* saying they wouldn't cover it (which I find hard to believe based on the fact that ******* immediately took care of me). Overall very unsatisfactory service from real truck.

  RealTruck

  Date: 08/24/2022

  We apologize for the issue with your seat covers. Warranty and defect issues are handled directly by the manufacturer and our records show we were working with them directly on your behalf in order to provide a resolution for you instead of transferring the issue over to them. It appears they offered several options that we conveyed however they were still not your liking so we once again reached out on and they communicated they were working directly with you at that point. We are glad to see they were able to assist you and are sorry that their original options were not immediately satisfactory. We always do our very best to support any inquiries from our customers and offer a positive resolution across the board.

• Review fromMatthew w

  Date: 08/11/2022

  1 star

  Matthew w

  Date: 08/11/2022

  I bought a set of headlights for my Chevy. The Arrived after a surgery I had so I didn't get the chance to put them on my truck right away. When I was physically able to put them on my truck they were junk. My factory head lights were brighter the led strips were dim and hard to see. When I tired to return them they refused the return because it was passed 30 days. I understand return Policies but My situation was a little different because I had to have surgery and could not put them on my truck. They are brand new defective product. And they won't do anything about it. I have also found the headlights cheaper on other websites. Extremely poor customer service.

  RealTruck

  Date: 08/13/2022

  We apologize for any issues with you lights. Unfortunately after 30 days items are no longer eligible for return. However, if you feel the item is a warranty defect, we are happy to work with the manufacturer to review a replacement option at their discretion.

• Review fromChris T

  Date: 08/01/2022

  1 star

  Chris T

  Date: 08/01/2022

  Order wheels and tires and only received lug nuts. Been three weeks and never can get a hold of anyone at Realtruck.com. I canceled order but again have not heard back from anyone. I financed through ****** and was over $4,000 Realtruck has no customer service. I just want the entire ordered canceled.

  RealTruck

  Date: 08/03/2022

  We apologize for any delay from the manufacturer as these items ship directly from them to you. We do not show any record of a cancellation request and only an order status inquiry which we provided. We do show we sent an expected ship by date of 8/19 to your email on file but the manufacturer did expedite this expected lead time. Your items shipped on 7/29 and have an estimated delivery of 8/4.

  Chris T

  Date: 08/04/2022

  I took a snap shot of the cancellation. To be honest I placed the order and the next day contacted the sales guy I placed the order with, I wanted to switch out the wheels and tires for something else and the sales guy said no problem and to contact him on Monday. I sent email after email to him and no response. To be honest all I want is s to replace the wheels with something else. I have been told not to refuse the order and that you guys will make it right. I need new wheels shipped and then I can remove the old wheels from tires and ship them back to you.

• Review fromJoseph H

  Date: 07/23/2022

  1 star

  Joseph H

  Date: 07/23/2022

  Ordered a bed cover on 6/13 and web site said it was in stock. My credit card was charged for the sale immediately. Reeceived an initial delivery estimate of 6/20-23. On 6/17 received a deliveyr update of 6/22-27. On 6/21 received a delivery update of 6/30-7/5. On 6/29 received a delivery update of 7/18-21. On 7/15 received a delivery update of 8/17-22. On 7/16 I submitted an online cancellation request. On 7/17 I made several phone calls to Realtruck customer service to verify that the online cancellation request had been received. Talked ot several people and was told that I would receive a confirmation of cancellation in a few business days. On 7/22 (almost a week later -- 5 business days later), I called again and talked to someone in the "cancellation department" who told me the cancellation request had not been submitted. This person promised to take care of it, but I have STILL not received anything from Realtruck confirming that my order was cancelled. Realtruck was VERY quick to take my money, but keeps delaying delivery of the product I ordered. Nothing delivered, no responses to my cancellation request, no refund. As of today, the Realtruck website says delivery of the product I ordered will be 8/1-8/4 -- two weeks sooner than what they are currently telling me. This is probably the worst experience with an online retailer I have ever had.

  RealTruck

  Date: 07/26/2022

  We do apologize for your experience. We show that at the time of order the item was expected to ship from the manufacturer and deliver between 6/20-6/23 as it was not in stock. Based on supply chain issues we have seen additional unforeseen delays across the industry. We did receive your cancellation request which was submitted to the vendor on the date it was submitted. Our records show they confirmed the cancellation and you have already been refunded in full. We apologize we were unable to have you order fulfilled within the original expected timeline and continue to work with our vendors to provide clear expectations as to when deliveries should occur.

• Review fromJeremy H

  Date: 07/21/2022

  1 star

  Jeremy H

  Date: 07/21/2022

  I ordered a brush gaurd April 6th it's now July 21st they sent me the wrong one they said they would send out the right one and didnt with no set date I called emailed it stinks it was ordered with a prepaid card so I don't have the card anymore to get a refund I would never do business with these people again they said its on paper at the warehouse to be picked buy no one is there now so she can't give me a date never ever buy from these people going on 4 months with a purchase over 500 dollars don't buy from them

  RealTruck

  Date: 07/22/2022

  Thank you for bringing this to our attention. We are sorry for any delay with your order. The information being provided to you is what is received by us from the manufacturer of the product you ordered and who is shipping the item directly to you. Unfortunately it appears they are still having supply chain issues. If you no longer wish to wait for this specific item please let us know by replying to your open case with our support team and they will be able to discuss options. As far as having a prepaid card and needing a refund if you do choose to go that route the prepaid company will be able to assist you with retrieving the funds once we send it back to your original form of payment. Our hope is that the manufacturer of the item you want will be able to supply it shortly or we may be able to find a comparable alternative.

• Review fromOmar M

  Date: 07/20/2022

  1 star

  Omar M

  Date: 07/20/2022

  The company is really bad on ship, it's taking them about 5 days, and I have not received a tracking number, because they have not even shipped my order, its really frustrating and was expecting on time! Look for other options if your thinking of buying from this company 👎
  
  UPDATE:
  I got the product I was expecting, and everything has worked out, I appreciate your help

  RealTruck

  Date: 07/22/2022

  Thank you for contacting us! We show at the time of order that your item was expected to be delivered 7/20-7/25. The carrier shows your item is out for delivery at this time. Please let us know if we can be of any further assistance.