Business ProfileforPerformance Corvettes LLC

This business does not follow ftc guidelines for online shopping. Charges a 20% fee for items that are not available at time of order. In other words if you order and the wait ends up being too long you cannot cancel without paying 20% fee. They're nothing more than a middle man. The methods are actual defined as a scam by ftc. In addition they canceled my order and took 20% without me agreeing to cancel. After they canceled I sent and email and mistaking wrote I do want to cancel and pay 20% fee. They tried to use that as me saying agreed. That was after they canceled and in communication before I never agreed in addition they knew that was a typo because all communication prior was very clear. Think about if there's any issue they are at minimum taking 20%. Risk worth taking definitely not. Pay a few bucks more and go directly to manufacturers or other real online retailers. In there replies they kept saying see the website. Information in website doesn't match my item it says for painted parts or carbon parts. There's a reason they might have slightly lower prices and it's because they do not complain with the laws. Illegal action clearly spelled out by ftc. Also rude in communication. After 3 days of not hearing anything I reached out for tracking and got a rude response saying I just ordered Monday. Pretty much the gist was I was not patient caused I asked for tracking information after 3 business days of no communication. Also told me 2 weeks is a blessing in these time. Unbelievable. Then rude messages being condescending as could be. Telling me to have a bless day, nothing I can do, and read the website. Nasty business with even nastier illegal practices.

Greetings

Customer cancelled order 2 days after placing it for failure to read the website ETA. Website ETA for exhaust part was stated for and of August, order placed on 8/14, and agreed to 20% cancellation fee per electronically agreed upon terms and conditions an order 2 days after placing it. The refund was already issued when the customer claimed they "mistakingly wrote" that they agreed to cancel the order, we cannot reverse credits. We offered option to reorder the part and simply wait approximately 10 days for the item to ship, customer refused and continued to send harassing and berating emails and threats, to which we were forced to ignore after the 10th one

Our pricing on that part is the same as the vendor, as well as any other vendor who sells it. Unfortunately credit card and marketing fees are non refundable, also stated in multiple sections of the website, all sales are final, we do not offer full refunds unless an order is unable to be filled within 45 business days.

Your refund was issued in accordance with our terms and conditions and your acknowledgment and agreement of such in writing, apologies you claim to be mistake but that is not what happened and but we can no longer assist further in this matter

And yes, receiving custom ordered parts inside of 2 weeks in todays climate, is a blessing, at least we think so

Take Care!

I know the truth and so do you. Also your emails are not going away. Why would any business do what you're do? Heres the copy and paste of all email communication. Im taking next steps to not only defend myself but help others from your tactics that are highly illegal.
1My first email:
Hello I ordered a couple parts and haven't heard anything about when they will arrive or even ship out. Order # ****. I don't want the shop app on my phone but would love a tracking number. Thanks

2Reply from performancecorvettes:
Your orders are from monday sir..
Tracking was already sent on the X pipe
Tracking on the other part will be sent once shipped, end of month is current ETA

3My relpy:
My orders are from sunday but sure Monday... Yeah tracking is now updated today, Wednesday thanks.
Makes ordering difficult when item shows available but is not actually available. Had I know I would not have ordered parts with current eta of end of month. Can we cancel that portion of the order?

4Reply from performancecorvettes:
We're not open on Sundays and neither is the vendor, orders are processed the next business day
Website says what the ETA Is as well as the order confirmation email details, waiting 2 weeks for shipment is a blessing now a days
20% if you want to cancel today as the order has already been processed, or store credit can be issued in the original amount paid
You can switch to the catted version of that part, it's $140 additional, otherwise, tracking will be sent when we have it
5My reply:
Okay monday it is... so 3 days zero communication until I finally had to ask.
Just spoke eos and they said they haven't taken payment yet so what would the 20% be for? I could understand if you needed to restock or had any lose on your part but 20% would be 100% profit for you if I canceled now.
2 weeks is not a blessing now. I've ordered 32k worth of parts of the last 2 weeks alone and this is the longest wait. Lg Motorsports built me an entire kit in 4 days. I don't want to wait two weeks when I can buy elsewhere and not be treated condescendingly and get it now. I'm building something that has to be done and obviously you could careless but 20% for nothing is a scam at best. Card companies protect us against thus situation exactly.

6Reply from performancecorvettes:
A vendor charging us or not charging us has no bearing on our policies, cancellation fees goes towards other things, marketing costs, administrative, credit card fees etc, the fee is our policy, not that of EOS, you didn't order from EOS
They wont send an invoice until item is ready to ship, calling them isn't going to get the order our any faster, if you ordered it from them, you'd be told the same thing
All info relating to orders, is on our website, all sales are final,
Ordering $1 or $1,000,000 from other companies has no bearing on our policies, or ordering anything from us, the policies are written exactly for us to protect against this type of situation you now created by failing to exhibit any patience and being incorrect in your assumtptions something was going to ship on a Sunday, when the website clearly states the current ETA as the end of august
We'll take that as you want to cancel the order as threatening to file chargeback is against policy, which you already waived that right at the time of checkout, you have no protection from your CC company for failing to wait a few weeks for shipment
Y9our refund has been issued less cancellation fee, if you wish to reorder, we will invoice again for whatever the balance is less the fee

7My reply:
I do want to cancel with 20% fee
(this is where I mistakenly wrote the opposite of what I meant. Auto correct but his actions already took place)

8Reply from performancecorvettes:
Already done
Thank you

9My reply:
That's 100 percent Theft. You took 20% without my consent. But your decisions so consequences are your own.

10Reply from performancecorvettes:
"I do want to cancel with 20% fee"
Again, have a blessed day!

11My reply:
You know that was a mistyped and happened after you canceled anyways.
12My reply again:
Just to confirm I do not want to cancel with a 20% fee. Too late you did it before even confirming with me.

13Reply from performancecorvettes:
Read the website again.

14My reply:
Are you the owner, manager or do you have a boss?
15My reply again:
What does the website say?
16 reply from performancecorvettes: (where he threated me)
Another FYI
Online reviews work both ways, I would recommend keeping that in mind "*****************"
YOU cancelled the order, in writing, read the terms you electronically agreed to before placing the order since you keep attempting to "quote law"
No more of your tomfoolery will be responded to

18My reply:When did I cancel the order? You know false reviews are illegal as well, it's slander. It's not going to hurt me cause that's an old business. Help me out here what would you do in my situation? (Out of room for more responses and a couple left out)