Complaints

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into OK Carz and bought a car . The down payment was ***** and I got finances through midland and insurance with Dairy Land . Upon my first day of purchasing after a test drive to the ******* to pull out the cash for the purchase the car was operating fine. After finalizing paperwork and payments I could not get the car to move out of P or parking gear. I had to leave the car for a day and get a rental car to be able to make it to work. I arrived the next day to pick it up in short timing and it was operating okay until I drove on I4 highway and the rearview mirror fell completely off almost causing me to crash. I reported this to Ok Carz as I had a 24 month dealership warranty. I was informed by ***** a worker of Ok Carz of the incident where I was told they did not have anything to do with it as its a used cars and came with wear and tears . However the motion of the road and terrain only exposed that the rear view mirror was not intact properly. Almost a month later the check engine light came on and I asked as well and was told that I needed to call the midland finance company about it . I got into a very small fend ****** due to the other vehicle not having break lights and the cause of the collision. Months later The vehicle stopped in the middle of the road of ******************* exiting the highway. I **** to pay out of pocket fees of $200 to have it towed nearby from the road. I reported it as well to Ok Carz and insurance company who the. Told me I had to pay once again out of pocket to have the car towed to the mechanic shop Irish Mikes and then wait for them to run diagnostics and determine whether or not my insurance covered the expenses. I paid every car note every 2 weeks and insurance on time . I spoke with Ok Carz about giving the car back due to too many difficulties within the span of 3 months. The worker I purchased the vehicle from no longer works at ok Carz anymore and I tried numerous times to have the car taken back due to the circumstances.

  Business response

  08/26/2024

  Thank you for bringing this to our attention: We appreciate the opportunity to address any concerns: In reviewing your account I am showing you purchased your car on 11/11/2023. We do not have records of you ever calling our warranty department. Your account was placed out for repossession on 3/4/2024 for non-payment. We made several attempts to reach you without success. We repossessed your car on 4/4/2024 and provide you a 10 day NOI letter.   

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from them and it was nothing but problems. The manager never explained anything about warentee, deductible or anything else. From day one I had to go back ( 3 weeks) to dealership because of a faulty gas cap and I emailed the manager about other issues, check engine, traction control etc. she was very unprofessional and never resturned any of my calls nor emails.I went to ny ;took car train) and drove from ******** to ** and when I got there every light possible came on the dash board. I had to leave my vehicle to return to work a few days later. The warrantee department told me to bring it to *** Boys and I did. They called warrantee department and it was denied. I then flew back to ******* ******* and I went to dealership the next day only to be ignored by the manager. Someone then called me to discuss what they will pay to be fixed. They fought with pep boys on what the over all problems were and danced around the major issue and it was the engine coils, cat converter. They had pep boys do a tune up and chance a few sensors. Had to have my daughter drop off and pick up my car since Im here in *******. Last week I was looking for flights to return to ** to get my car and I asked my daughter to start the car and to make sure everything was ok. She goes to start car and check engine light comes on and I told her to take it to advance auto and get the code so I can tell both pep boys and warrantee what the problem is. Code was 0420 the car converter. Been arguing with warrantee all day today and the person who I spoke to said its fine to drive it like that. I explained to him that it affects the way the vehicle drives and it also pollutes the air from the fumes and he said he didnt care. He said I can drive it like that

  Business response

  07/30/2024

  Thank you for bringing this to our attention: We appreciate the opportunity to address any concern; On 6/27 you took the car to *** Boys for ABS Whell Speed Sensor, O2 sensor, Tune up ,TPMS reset and Cabrin Air Filter which was initial declined as non-warranty.  After speaking with the customer, we made an exception and approved the repairs. On 7/10 a claim was filed for a catalytic converter engine code of P420 (definition (P0420 engine code, also known as a catalytic converter trouble code, indicates that the catalytic converter isn't working efficiently) which was declined as non-warranty. *** Boys who verified there was no drivability of safety concerns with the vehicle, that the check engine code was simply an efficiency code which posed no physical issues. After speaking with *** Boys, ******** contacted *********** and explained why the repairs were declined and educated him on the warranty. The customer claimed because no one ever explained the warranty to him, we should cover it. I remind him that we had already made an exception the previous repairs totaling $748.00 and would not be able to make another exception. I also let him know the issue posed no drivability and safety concerns and gave alternative options for making the repairs and contacting Mid Florida Financing for assistance with his payments based on any potential repair cost. 
  

  Customer response

  07/30/2024

  How it all started was the check engine light was on as well as the gas cap. I went 3 weeks in a row to the dealership in which their mechanic said he didnt want me to go thru the warranty department about it. I emailed the manager numerous times about the check engine light while I was driving to work. Now I went to nyc to visit family and I took the car train from ******** to ********. Then proceeded to drive the 4 hours to my families house. Once their the whole dash board lite up and thats when I called the warranty department in which they denied me first. I told them I had proof within the first 30 days of all the issues I was having with the car. Then they told me to go to pep boys and so I did. Then having pep boys call them about what was wrong with car, the warranty department haggled them and told them not to do a few things but to give the car a tune up and change the sensors. I had to fly back the following day because I had to return to work. I left the car with my daughter and she took it to get work on by pep boys. Then I was going to book a flight back to pick up my car, but I asked her to check the car and see if its running ok. Come to find out the check engine light came on. I told her to take it to auto zone and ask if they can give us details in why its on. It was the cat converter. I called the warranty department again and the person who replied to the complaint was extremely rude. Telling me he spoke to pep boys again and he said they told him car was drivable as is (which in fact it wasnt) he then proceeded to tell me that its ok the cat converter isnt working and I told him I dont want to get sick nor take the risk of driving it back and I breakdown. I asked him will they pay for it if I get stranded? He tells me no. The cat converter will just pollute the air. I had to have my daughter take it to another mechanic shop in which I had to pay $950 for a new one.

  in his remarks hes just trying to look good but in all in all he nor the manager really care about anyones safety. All they want to do is get over on people who dont have good credit. Im in need of an attorney because I was instructed that this is a civil matter now. 
  lastly I did email the manager within the first 30 days I didnt want the vehicle because of all the problems it was causing. She ignored me. It took for me going to the dealership and thats when the person above called me and said he was going to fix the car

  Customer response

  08/01/2024

   
  Complaint: 21975884
  
  I am rejecting this response because:
  

  How it all started was the check engine light was on as well as the gas cap. I went 3 weeks in a row to the dealership in which their mechanic said he didnt want me to go thru the warranty department about it. I emailed the manager numerous times about the check engine light while I was driving to work. Now I went to nyc to visit family and I took the car train from ******** to ********. Then proceeded to drive the 4 hours to my families house. Once their the whole dash board lite up and thats when I called the warranty department in which they denied me first. I told them I had proof within the first 30 days of all the issues I was having with the car. Then they told me to go to pep boys and so I did. Then having pep boys call them about what was wrong with car, the warranty department haggled them and told them not to do a few things but to give the car a tune up and change the sensors. I had to fly back the following day because I had to return to work. I left the car with my daughter and she took it to get work on by pep boys. Then I was going to book a flight back to pick up my car, but I asked her to check the car and see if its running ok. Come to find out the check engine light came on. I told her to take it to auto zone and ask if they can give us details in why its on. It was the cat converter. I called the warranty department again and the person who replied to the complaint was extremely rude. Telling me he spoke to pep boys again and he said they told him car was drivable as is (which in fact it wasnt) he then proceeded to tell me that its ok the cat converter isnt working and I told him I dont want to get sick nor take the risk of driving it back and I breakdown. I asked him will they pay for it if I get stranded? He tells me no. The cat converter will just pollute the air. I had to have my daughter take it to another mechanic shop in which I had to pay $950 for a new one.

  in his remarks hes just trying to look good but in all in all he nor the manager really care about anyones safety. All they want to do is get over on people who dont have good credit. Im in need of an attorney because I was instructed that this is a civil matter now. 
  lastly I did email the manager within the first 30 days I didnt want the vehicle because of all the problems it was causing. She ignored me. It took for me going to the dealership and thats when the person above called me and said he was going to fix the car

  
  Sincerely,
  
  ***********************

  Business response

  08/01/2024

  Thank you for your update. At the time you went the East Colonial shop the only code that was given was for the gas cap that they replaced. Unfortunately, the catalytic converter isn't covered. If you paid out of pocket and can provide a receipt Mid Florida Financing can look to defer a payment for you. 

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ON JANUARY 11TH 2023 I WENT TO THIS ESTABISHMENT TO PURCHASE A 2016 CHEVROLET MALIBU LT AND THE CUSTOMER SERVICE WAS PHONOMIAL. JUST 3 DAYS LATER I GOT A NOTIFACATION ABOUT MY CAR NEEDING TO BE SERVICED. I REACHED OUT TO THE WARRANTY COMPANY AND THEYGOT ME AN APPOINTMENT AND IT WAS IN AND OUT...FAST FORWARD 29 DAYS LATER I HAD ANOTHER ISSUE WITH THE VEHICLE THEN ABOUT TWO WEEKS LATER I HAD ANOTHER ISSUE WITH AND IT SEEM I PUT MY CAR IN THE SHOP AND IT SITS FOR ABOUT TWO WEEKS AT A TIME EITHER JUST WAITING FOR SOMETHING AS I DO KNOW THINGS TAKE TIME BUT I ONLY GOT A VEHICLE TO REDUCE MY TRANSPORTATION SPENDING BUT NOW ITS DOUBLED BECAUSE CAR PAYMENT AND UBERING..I GOT MY CAR OUT THE SHOP ABOUT 3 WEEKS AGO MAYBE LESS AND THE FOLLOWING DAY THE CHECK EGINE LIGHT CAME BACK ON. I TOOK IT TO PEPBOYS AS REQUESTED BECAUSE THAT WHO HAD JUST WORKED ON IT AND IT WAS AN OUT OF POCKET COST NBD I PAID THAT JUST 2 DAYS AGO AN OW THE LIGHT IS BACK ON FOR AN EMISSION AND TRANSMISSION ISSUE WHICH WAS FIXED WHEN THE TRANSMISSION STOPPED IN THE MIDDLE OF THE FLORIDAS TURNPIKE ON EASTER MORNING I JUST DONT WANT TO GO THROUGH ANOTHER 2-3 WEEK WITHOUT A VEHICLE...IVE CALLED EMAILED AND IM GOING IN CIRCLES. I LOVE THE CAR I LOVE THE SERVICE HERE BUT AT THIS POINT MY JOB IS ON THE LINE AND I NEED KNOW CAN I GET IT REPLACED. I KNOW OKCARZ DOESNT PROVIDE RENTALS SO I JUST WANT THE CAR REPLACED IF IM GOING TO MAKE PAYMENTS EVERY WEEK AND PAY OTHER TRANSPORTATION BUSINESS.

  Business response

  05/18/2023

  Thank you for bringing this to our attention: We appreciate the opportunity to address any concerns. I am sorry you are experiencing these issues. Please contact our warranty department to better assist you. Please contact the finance company and provide them with your out-of-pocket expenses to see what we can do for you. 
  
  

  Customer response

  05/23/2023

  I spoke with both people and they both told me to speak to another department. 

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a car without any motor oil and was never checked for damages. The second day of having the car I started to experience other major issues and everytime I tried to bring it to someone attention,I got turned away. Not so long ago I almost got into an accident because the brakes failed in which no one checked before selling car. I took the car for repairs,in which all repairs were not addressed and after the car was given back to me, it was given with more damages than what it had. I was never provided with paperwork of what was done to the car. I really need help and a working car. I can't keep putting my life and others at risk on the road.

  Business response

  11/22/2022

  Business Response /* (1000, 5, 2022/10/31) */ Contact Name and Title: ***************** Contact Phone: *********** Contact Email: *********@okcarz.com Thank you for bringing this to our attention: We appreciate the opportunity to address any concerns. I am seeing that you contacted our warranty department on 10/19/2022 and we approved to replace the thermostat housing, rear brakes, motor mount, and replaced low beam headlight bulb. They were unable to verify stalling or abnormal shift. Warranty covered the bill. Please reach out to our warranty department if you have any further concerns. Consumer Response /* (3000, 7, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) All repairs were not done,and when the car was given back it had more issues than when I took it in. This car needs to be fully repaired with rental provided due to okcarz irresponsibility to make sure the car was in condition to sell. My life is at risk everyday I drive the car. If not I want a refund or another car Business Response /* (4000, 9, 2022/11/09) */ Ms. ********* this is the first we have heard that you are still having concerns. I will have the warranty department contact you. We do not provide rentals and as discussed on your last visit we can look to review for an extension for any uber receipts. From my understanding you have driven over over 7 thousand miles within a month. Consumer Response /* (4200, 11, 2022/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's insane because I been reporting this since day 1 that I started experiencing these issues and all everyone did was not take upon there irresponsibility and turn me away. And I pay for my car what is it any of anyone's business what I do with my car and how many miles I have driven. Everyone knows that my husband works in various different locations and I'm the one that has to drive to and from, so I don't understand what that has to do with anything. You guys are worrying about what I do with my car but not worrying about you forcing me to keep putting my life and others in jeopardy daily. So now I need my car fixed ASAP by any means or I want a full refund. Im tired of playing games with everyone. Business Response /* (4000, 13, 2022/11/22) */ The last item that you called about Wheel speed sensor, hub caps and bearings are not covered under warranty. You have placed 10,567 miles on the car since the date of purchase.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩