Business ProfileforRight Now Roofing, LLC

NOV 20TH 2020 WE WENT INTO CONTRACT FOR NEW ROOF INSTALLATION. IT WAS ALMOST A YEAR BEFORE THE WORK WAS FINISHED.. I KIND OF UNDERSTOOD BECAUSE OF THE COVID 12 SITUATION. THEN THE DAY THEY FINISHED THE ROOF, I GET HOME THERE ARE OLD AND NEW NAILS IN MY POOL INCLUDING A WHOLE ROLL OF ROOFING NAILS UNUSED.. (WHICH THEY SAID THEY WOULD COVER THE POOL WITH TARP WHILE THE WORK WAS IN PROGRESS BUT THEY DIDN'T). THEN IT TOOK COUPLE OF MONTHS OF EMPTYING THE POOL AND THEY SENT MULTIPLE PEOPLE TO GET THE RUST STAINS OFF (SINCE IT WAS A SALT WATER POOL). FINALLY IT WAS ALL DONE IN DECEMBER OF 2021 AND IN MAY 2022 LESS THAN A YEAR... THE ROOF STARTED LEAKING IN THE GARAGE.. CALLED MULTIPLE TIMES LEFT MESSAGES AND EMAILS FINALLY SOMEONE CAME OUT AND TOOK PICTURES AND SAID THEY CAN SEE WHERE THE LEAK IS AND WOULD FIX IT RIGHT A AWAY. JUNE 2022 CALLED AND LEFT MULTIPLE MESSAGES AND EMAILED THEM, JULY 2022 SAME THING LEFT MULTIPLE MESSAGES AND EMAILED AND STILL NO RESPONSE. I WENT BY THEIR OFFICE BUILDING THEY MOVED AND NOBODY KNOWS WHERE. ADDRESS NOT CHANGED ON WEBSITE. NOW ITS AUG 2022 ITS BEEN RAINING STEADY FOR ALMOST THREE WEEKS... NOW ONE OF THE BEDROOM CEILING IS STAINED AND LEAKING WATER. I EXHAUSTED ALL MY AVENUES TO REACH OUT TO THEM. I DONT HAVE THE MONEY TO REPAIR THE ROOF SO I HAD TO OPEN ANOTHER CLAIM WITH MY INSURANCE COMPANY. I SHOULDN'T HAVE TO BECAUSE THE ROOF SUPPOSED TO HAVE 15 YEAR WARRANTS (PARTS AND LABOR) REGARDLESS OF DAMAGE OR POOR INSTALLATION ( IN THIS CASE THE LATTER). EVEN THOUGH I LEFT A GOOD REVIEW LAST TIME WHEN THEY CAME OUT AND FIXED THE POOL.. I'M VERY DISSAPPOINTED IN THEIR CUSTOMER SERVICE.