Complaints

This profile includes complaints for Kane's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kane's Furniture has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kane's Furniture

  5700 70th Ave Pinellas Park, FL 33781-4238

  
• 

  Kane's Furniture

  5045 N Washington Blvd Sarasota, FL 34234-4128

  
• 

  Kane's Furniture

  5902 US Highway 19 New Port Richey, FL 34652-2939

  
• 

  Kanes Furniture

  360 State Road 436 Casselberry, FL 32707-4910

  
• 

  Kane's Furniture

  21590 US Highway 19 N Clearwater, FL 33765-2832

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a matched set of living room furniture. The furniture never arrived after 4 months. A truck came and delivered a coffee table, two end tables and three wrong lamps. I told the driver that the lamps were the wrong ones. He said that there was nothing he could do about it and he couldn't put them back on the truck. He said another truck would pick them up. I called Kanes and told them. They said they would bring the right lamps. They never did. I waited another month. I finally just went there and said I wanted a refund. They weren't doing anything. They told me that I wouldn't get a refund until I brought back the wrong pieces of furniture that they mis-delivered. With my bad back, I had to take there mistaken delivery back to them, in my own pick-up truck. Now, they won't refund the $170.00 dollar delivery fee. It took two weeks for them to give me the refund for the furniture that I never received. I asked them about the refund of the 170. for delivering wrong items. They said they couldn't refund a delivery fee, even if it was wrong. This whole thing is not right. I think they owe me for bringing their mistaken delivery back to them. I just want the $170.00 returned to me.

  

  Business Response

  Date: 07/25/2022

  Business Response /* (1000, 5, 2022/07/20) */ We acknowledge our customers grievance and would like to extend our most sincere apologies. Kane's Furniture prides itself on providing excellent customer service. We are sincerely sorry that our level of service fell short and did not meet this expectation. A refund in the amount of $169.99 for the delivery fee has been transmitted back to the appropriate credit card. Again, we are sincerely sorry for any dissatisfaction this may have caused. Consumer Response /* (2000, 7, 2022/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response. However, it is a shame that I had to go to this length to get a full refund. With regard to this area of customer service, I think they need to rethink their delivery policies. (including refunds for mis-deliveries)

• Initial Complaint

  Date:07/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase the Sandbridge Sofa (not the sleeper) and the Sandbridge Loveseat online. The price that the system brings up is below. The Sandbridge Sofa is $629.99 and not $559 as show on your www.kanesfurniture.com website on 7/12/2022. The Sandbridge Loveseat price is not shown but I think it is also on sale at lower online price. **************************************************************************** ************************************************************************* This is the text below the *************************************** image above: SANDBRIDGE SOFA $699 NOW $559 > 3 PIECE COLLECTION $1899 NOW $1519 > Shopping cart Product image Description Quantity Price 1 Sandbridge SofaSandbridge Sofa 90" Southport/S.Beach * SAVE (-$70.00) 1 $699.99 $629.99 1 Sandbridge LoveseatSandbridge L/Seat 69" Southport/S.Beach * SAVE (-$69.00) 1 $689.99 $620.99 My specific complaint is that the company did not honor the price they displayed on their website about the cost of the item. You cannot purchase the single item Sandbridge SofaSandbridge Sofa for $559 as the advertising states.

  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/20) */ We have reviewed Mr. ****'s grievance. Management has spoken with him and the two parties have come to an agreement. It is our understanding Mr. **** is satisfied.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a dinning table and 6 chairs in may 2021, one of the chairs that was delivered was damaged so a replacement had to be obtained. It is now over a year later and we still don't have the missing chair. After numerous calls to the Kanes customer service line, being told next month, next month, we finally got through to someone who agreed that this was a ridiculous situation and told us they would pick up the table and chairs and issue us a full refund. Now that person, the head of customer service will not answer any of our calls, nor will she return any of our messages and won't reply to our emails.

  

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 10, 2022/07/14) */ We acknowledge our customers grievance and would like to extend our most sincere apologies. Kane's Furniture prides itself on providing excellent customer service. We are sincerely sorry that our level of service fell short and did not meet this expectation. Our customer has been contacted and the merchandise is scheduled to be picked up on 7/19/2022. Again, we are sincerely sorry for any dissatisfaction this may have caused.

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a payment of $500.00 for movers I hired on two occasions to pick up furniture I paid for and their warehouse refused to release. On the first occasion I spoke to Sandra and received an email from her with my invoice, she confirmed the items were in stock and I could go pick them up that day, she advised me that the movers would need a photo ID, they arrived and were refused to be allowed to pick up the furniture and stated the internet sales people did not work on Saturdays to confirm the order. I then received an email the following Monday that my online order was received and ready to be picked up, I emailed Cherie to ask for an invoice so the movers did not encounter the same problem, she emailed me a copy of my paid invoice. I then hired movers for another $250.00 to pick up the furniture, they once again refused to release the furniture. I am requesting a check for $500.00 for the two times I hired movers to pick up the furniture I paid for. I am requesting an additional payment of $1000,00 for my time in which I waited around on two separate days for the furniture to be delivered based on the email confirmations I received from Sandra and Cherie that it was ready for pick up. Finally I am requested an immediate response from Kanes to deliver the furniture I bought and paid for at no delivery cost.

  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/20) */ We reviewed our customers comments and would like to state that this account was flagged as potentially fraudulent from the credit card used. Therefore, until an investigation could be conducted the merchandise was not released. Management spoke several times with our customer seeking his cooperation which, was not immediate and delayed the investigation process. Kane's Furniture offered to deliver the merchandise at no charge, but cannot due to the outstanding balance still owed for the merchandise. Therefore, the order has been voided. We believe this matter has been addressed. Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are still waiting for Kanes to send the invoice in the correct name so we can make the payment again and schedule delivery. Business Response /* (4000, 9, 2022/07/26) */ As previously mentioned the original sales order has been voided for non payment. It has been re-created under the requested name & address and is awaiting payment. Once payment in full has been received our customer will be contacted to schedule delivery.

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a living room set in December 2021 on line. Every month I've been told that it's being pushed back to the next month. They have been holding my money. I can't get another set for the sale price I paid. They say it's the vendors. They still sell this set. Do they do that knowing they can't deliver? Or are they bypassing me because I already paid the sale price in full, but they can get more money from a current customer? How can I know the truth? At any rate, getting my money back screws my out of interest I would have earned and makes me pay more for another set now due to inflation. I want them to deliver what I have prepaid for and stop pushing it back.

  

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/13) */ We acknowledge our customers frustration and would like to extend our most sincere apologies. Disappointingly, back order dates are continuously being extended by the manufacturers. Purchases made online have a dedicated team who has regularly communicated shipping updates to our customer as provided to us by the manufacturers. These delays are related to interruptions in the production and shipping of goods that have been prevalent since the onset of the pandemic. Management has offered our customer the option to make a new selection to something that can be delivered promptly, continue to wait for the back ordered items to arrive, or to cancel the order for a refund. Again, we are sincerely sorry for any dissatisfaction this may have caused.

• Initial Complaint

  Date:06/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ****** and the company is Kanes furniture i used their websales and their address is XXXX XX** **** ******** ***** ** XXXXX. My address is *** ******** *** ** **** *** ** XXXXX. I tried to submit a complaint but an error keeps occurring. I would like to file: I had purchased furniture from Kanes during a sale, I was delivered my last piece wasnt what I wanted so I returned it to them (my purchase was a web purchase so they came back and retrieved the furniture). I was told when they got my furniture I would be issued a refund. They are now saying I am not entitled to a refund because of the sale, however, my itemized receipt that they provided states I paid 279.99 for this particular item. They are stating because of the sale and with the return of the item, that I fall below the "threshold" for the sale and therefore am not entitled to a refund. This does not make sense to me, if you buy an item regardless of sale and return said item you get the discounted price you paid. I can provide my invoice Sent from *** ****** (************@hotmail.com)

  

  Business Response

  Date: 07/15/2022

  Business Response /* (1000, 5, 2022/06/30) */ We acknowledge our customers grievance and would like to extend our most sincere apologies. Our customer made an online purchase with us on December 5, 2021. At that time our advertised sale was 20% off entire purchase of $3000 or more of regular priced items, 10% off entire purchase from $1,000-$2999.99 of regular priced items excluding special orders, warranties, Tempur-Pedic, and Sealy Hybrid beds. Ms. ****** originally purchased an 8pc bedroom package consisting of a 3pc storage bed, storage drawers, 2 piers, and 2 nightstands. She also purchased 2 dressers and a trundle storage unit. The pricing breakdown is as follows: Break Down: 8pc Bedroom Package Retail $1499.99. Dresser Retail $699.99 Dresser Retail $699.99 Trundle Storage $349.99 Totals $3249.96 Purchase amount exceeds $3000 meets the 20% off tier Less 20% $650.00 Totals: $2599.96 Plus 7% Tax $182.00 Delivery $169.99 Grand Total $2951.95 After receiving delivery of the Trundle Storage unit Ms. ****** discovered that she did not have a need for it. The Trundle Storage unit was returned to Kane's Furniture on 06/22/2022. This return altered the discount tier from 20% to 10% as the purchase amount fell below $3000. The revised pricing breakdown is as follows: Revised Break Down: 8pc Bedroom Package Retail $1499.99. Dresser Retail $699.99 Dresser Retail $699.99 Totals $2899.97 Purchase amount meets 10% off tier ($1000-$2999.99) Less 10% $290.00 Totals: $2609.97 Plus 7% Tax $182.70 Delivery $169.99 Grand Total $2962.66 Leaving a Balance of $10.71 Under the terms of sale it states that at any time after the purchase, pricing or mathematical errors in computing may be corrected. Management has communicated to our customer that the purchase and return have been audited and confirmed that all applicable discounts have been applied. Respectfully, our position remains the same that there is no refund owed. Consumer Response /* (3000, 7, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have an itemized reciept for what i paid it is discounted for the sale. I just want my refund for the amount listed on my reciept for the item returned. Dont provide an itemized reciept if you arent going to honor it. Business Response /* (4000, 9, 2022/07/08) */ As previously communicated due to the trundle storage unit being returned. The purchase amount fell below $3000. Therefore, the discount tier has been altered from 20% off to 10% off. Respectfully, our position remains the same that there is no refund owed.

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a love seat in March 2021 and up to the date I have received nothing . Every time I call I get the same rude employees and they keep saying 2 weeks , when I just called today now they say July 27 th . Today is June 29th , when I originally placed the order they said 4-6 weeks , it will be 5 months if it does come in July 27th like they say.

  

  Business Response

  Date: 07/05/2022

  Business Response /* (1000, 5, 2022/06/30) */ We acknowledge our customers frustration and would like to extend our most sincere apologies. The anticipated receiving dates shared with our customers is provided by our vendors. Regrettably, back order dates are continuously being extended by the manufacturers. These delays are largely related to the interruptions in the production and shipping of goods that have been prevalent since the onset of the pandemic. The anticipated back ordered shipment has recently arrived into our facility. Management has scheduled delivery with our customer for July 12,2022. It is our understanding that Mr. ***** is now satisfied. Again, we are sincerely sorry for any dissatisfaction this may have caused. Consumer Response /* (2000, 7, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The store manger called me and set up a delivery for July 12 ,2022 and I am content with that. However I just find it a little bewildering that I waited so long for my loveseat and once I made a complaint. Miraculously they have it in stock and even wanted to set up a delivery date for July 5th , but I won't be available for that date . But like I mentioned above it was rescheduled for the 12th of July . But I do appreciate Richard reaching out to me and rectifying my dilemma.

• Initial Complaint

  Date:06/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought (paid in full) a dining room set, plus an extra bench and a server back in June 2021. We were advised that everything would be available for delivery in July of 2021. However, the sales person had all of the chairs delivered but the dining table and server were not available at the same time as the chairs. It seems very strange that there would be chairs available with no table, and we never asked for the chairs to be delivered separately, it was just done that way. Every month since, we've had to call every couple of weeks to find out the status of our table and server. Now, "expecting" it to be August of 2022. What's worse is that no one can tell me if these particular tables are even being produced and if I am moving up on the list of people to receive this set. Everyone claims they don't know or don't have a list, but the original sales person provided this information. He said I was just about halfway up the list of about 250 people that ordered the same set, and this was in Sept. 2021. The site still has the same set for sale and nowhere on the site does it indicate that the wait will be more than one year. This is very deceiving for other people that buy the same set. Not only that, but there is a warrantee on the furniture and because I received the chairs already, the warrantee has already started on them and is almost over. I've never even sat on the chairs since I have them in storage waiting for the rest of my dining set. When I am finally able to use the chairs, I won't have any warrantee left. Communication from Kanes is also horrible despite asking for a manager every single time I call to inquire about delivery status. They always promise to fix the lack of communication and it's the same thing every time. Now, the same dining set is $700 more than I paid for it so I'm literally stuck and have no choice but to wait. I have no idea when I'll actually get my products at this point. Kanes needs to let me know where I am on the list.

  

  Business Response

  Date: 07/15/2022

  Business Response /* (1000, 5, 2022/06/30) */ We acknowledge our customers frustration and would like to extend our most sincere apologies. The anticipated receiving dates shared with our customers is provided by our vendors. Regrettably, back order dates are continuously being extended by the manufacturers. The anticipated back ordered shipment for the server has not arrived into our facility. These delays are largely related to the interruptions in the production and shipping of goods that have been prevalent since the onset of the pandemic. Management has scheduled delivery with our customer to have the pub table delivered on July 6,2022. However, the server remains on back order. We thank our customer for their patience and they will be contacted promptly to schedule delivery once the back ordered shipment has arrived. Again, we are sincerely sorry for any dissatisfaction this may have caused.

• Initial Complaint

  Date:06/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for bedroom set in November 2021 understanding delivery would not be until March 2022 thru my Discover card. I also paid for White glove service $169.00, meaning they put furniture together. The merchandise was damaged either thru shipping or serv. The damage in pictures shows the same damage on every piece of furniture. I called Kane's & was told we don't refund or accept returns. I filed dispute with Discover, and offered pictures as proof for which Discover did not use due to their own policies. Kane's did not respond to Discover's inquiry but I was still told by Discover I lost the dispute because Kane's did not respond. KANES FURNITURE XXXXXXXXXX FL Amount paid $2,298.45.

  

  Business Response

  Date: 06/21/2022

  Business Response /* (1000, 6, 2022/06/21) */ We acknowledge our customers comments regarding the bedroom set delivered March 25,2022. Management has spoken with Ms. ****** who expressed concern that all the bedroom pieces were damaged. In reviewing her provided pictures we have validated that all the pieces being identified as damaged actually have intentional distressing which is part of the beach cottage furniture design. Kane's Furniture provided Ms. ****** with a picture of a piece from the collection off our website to show that the distressing is normal and part of the design. It is our understanding she is satisfied with the information shared. Consumer Response /* (2000, 8, 2022/06/21) */ A rep from Kane's contacted me today and furnished their own photo to me where they say the marks are part of the destressed look of furniture. I am satisfied with that and wish to withdraw my complaint.

• Initial Complaint

  Date:06/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 I purchased a glass top table. I never use the table it's for display only. It exploded in 2022 glass flying around my head and severely damaging my floor. Kanes furniture offered to replace the table but I had to pay the difference in the new price. I tried to contact the manufacturer Cram co inc but did not receive a call back. I believe they should replace the furniture at no cost to me and pay for the damaged floor repair. They should pay for the floor repair as well.

  

  Business Response

  Date: 06/21/2022

  Consumer Response /* (3000, 6, 2022/06/21) */ Case XXXXXXXX resolved please close