Complaints

This profile includes complaints for Kane's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kane's Furniture

  5700 70th Ave Pinellas Park, FL 33781-4238

  
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  Kane's Furniture

  5045 N Washington Blvd Sarasota, FL 34234-4128

  
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  Kane's Furniture

  5902 US Highway 19 New Port Richey, FL 34652-2939

  
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  Kanes Furniture

  2526 SW College Rd Ocala, FL 34471-1612

  
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  Kanes Furniture

  9545 S Orange Blossom Trl Orlando, FL 32837-8305

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered furniture in October of 2021 that was to have been delivered within 60 day window. After waiting 7 months not all furniture was delivered and was informed by the store manager (Jessie) that they really have no idea when we will get all purchased merchandise and if we would like to cancel and return all furniture would refund us our deposit of $2,250. I had the store manager reluctantly sign a hand written letter by him stating that I would get this money back. They made payment of $2000 keeping an additional $250 that somehow they think they are entitled to keep. I also paid $169.99 to them for a delivery fee that they charge. I am not seeking reimbursement of that fee because they did deliver some of the merchandise which included (2) end tables, (2) lamps and a sofa table.

  

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/06/06) */ Management spoke to the customer today - on 6/1 we transmitted a refund to visa for the balance the $2500 they had been invoiced on their returned/voided order. I apologized again for the inconvenience and explained that our failure to also refund the delivery fee was an oversight, we will be processing a refund of the 169.99 paid for delivery this week, the customer stated he was satisfied with this we believe this is resolved. Consumer Response /* (3000, 7, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I see the correct of amount money refunded I will be happy to close out the complaint. The management staff was very accommodating and professional! Consumer Response /* (2000, 10, 2022/06/09) */ This issue has been resolved by Kanes furniture. All monies due have been paid to me and therefore would like to see complaint closed!

• Initial Complaint

  Date:06/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $7695.30 worth of furniture from Kanes in St Petersburg. They have kept my payment and it is over a year later that I still have not received all my pieces. I especially did not appreciate a text message from the sales man Jeffrey W., telling me I wasn't getting my mattress for the sleeper sofa set I purchased for my home. If I hadn't contacted Mr. W., NO ONE from KANE'S FURNITURE STORE IN ST. PETERSBURG, FL. was going to inform me....They kept my payment which accrued interest during this long time period and I think this is horrible. I had to drive to the store while on vacation and spoke to the manager-Dawn S. who gave me this bs story that did nothing for my order. I had to ask for any type of mattress available- which cost a lot less than the memory foam item I originally purchased. I then as a 64 year old woman who is handicap-had to take this mattress to my condo-driving with it in my back seat!!!! and carry it up the stairs to my unit. It is horribly the way I was treated as a customer, I believe that I should have been told "up front" that none of my furniture was in stock at all....it was a long slow process that my daughter helped me with because she lived in St Petersburg and was able to open the door to let piece by piece in. Horrible misleading business people. I would like a full refund of my mattress and I would like the original mattress I paid for because my granddaughter is now going to have to sleep on the hard springs!!!!!!!!

  

  Business Response

  Date: 06/29/2022

  Business Response /* (1000, 5, 2022/06/10) */ Kane's Furniture Management spoke to our customer briefly , but we called at an inopportune time, and she requested that we continue the conversation at a later date. Our attempts to reach her by phone have been unsuccessful since then, and we sent a follow up email this morning. The memory foam sleeper mattress she ordered has regrettably been discontinued due to challenges related to the shipment of goods from this vendor that have been ongoing since the start of the pandemic. We are no longer able to obtain sleeper mattresses from this vendor. We are currently working to find a new vendor for sleeper mattresses, but for the time being, we have no new mattresses in stock to offer as a substitution. We deeply apologize for the inconvenience this has caused. It is our understanding that our St Petersburg store manager offered a standard sleeper mattress from our showroom floor to make the sleeper usable as well as a credit to offset the cost of that floor model mattress. A refund of the purchase price of the mattress we were unable to fill is being issued to the customer's payment method. Kane's Furniture has offered an additional refund of $100 if the customer chooses to purchase an available upgrade mattress from another retailer. We have also offered to accept a return for full refund on the sleeper and matching living room if that is the resolution the customer requests. We are waiting for a response from our customer with their choice of resolution Business Response /* (1000, 7, 2022/06/10) */ update- The customer has accepted our offer of an additional $100 refund for inconvenience , we believe this has been resolved Consumer Response /* (2000, 9, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would never again enter Kane's Furniture store. Horrible business people. To leave a customer waiting over a year for a purchase that was NEVER coming was disgusting. In the future, instead of focusing on pushing a Misleading sale IN ORDER TO MAKE A COMMISSION, be upfront and honest with your customers. As I stated in my complaint, had I not contacted the salesman himself, Kanes did not have the courtesy of providing me with this information. Handicap and made to carry their cheap spring mattress was disgustingly inexcusable. Yes I was credited AFTER I DROVE TO KANES ON MY VACATION. BUYER BEWARE OF SHOPPING IN THIS ESTABLISHMENT.....

• Initial Complaint

  Date:06/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to kanes Sept 2021 to buy furniture, ordered a bed, dresser, mirror , dining room table and chairs . Bed was delivered In Nov 2021. Was told the rest would be delivered Dec.2021. Still haven't gotten the table or dresser and mirror . They told us awhile back it would be June called today now telling us Sept 2022. Was never told this when we bought back in 2021. The local store won't talk to us . They can't keep holding our money if they can't get the product . We have a bed with no matching dresser and haven't got the table and chairs . The first call we made today 6/3/22 we were told we weren't even in their system , made a second call and that person told us it would be Sept 22 . We just want our money back for what we didn't receive or get us the missing items . It would be nice if the port Charlotte store would talk to us .

  

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/06) */ Kanes is very sorry for the inconvenience caused by the delayed arrival of this customer's order and our inability to deliver their furniture in the time estimated at the time of sale . These delay are largely caused by the ongoing interruptions in shipping and production of goods that have been prevalent since the onset of the pandemic. We are pleased that the balance of the customer's order arrived late last week and on 6/4 they were contacted to schedule delivery . This order will be delivered on 6/14/2022

• Initial Complaint

  Date:05/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kane's was supposed to exchange a chair and bench. I have been calling them since 10/18/21. The actual showroom location was 21590 US Hwy 19 N, Clearwater, FL 33765- The number I've been calling is 727 799 4733. Since Oct 21 I've had the following conversations about replacing the chair and bench: 10/18/21, 11/1/21, 12/13/21, 2/8/22, 2/25/22, 3/29/22, 5/23/22, 5/24/22. During these conversations I was told the chair would be in as early as Dec 21 and the bench would be in in Jan. On 2/8/22 I was told the bench is in, but the chair is not, both have to be delivered at the same time and that the chair is expected to be in at the end of April. On 2/25/22 I was told bench to be delivered end of March, and chair in May. Then they said chair will be delivered 1st week in May and bench should be soon. On 5/23/22 I was told my chair will be in 5/24/22 and to call back on 5/24/22. I called on 5/24/22, they told me the chair is in but the bench is not and is not expected until 7/5/22 and I could not pick up the chair at the show room. A total contradiction of delivery information. I asked how will I know my chair won't be given to someone else, they said it's been 'allocated' to me. That is untrue since I was first told that the bench was in on 2/2/22 and now I'm told the bench is not in. I have had plenty patience and totally understand any truck delays given our circumstances with the pandemic, but I am just flat out being lied to here. And in one occasion I spoke with the manager and that call too was useless. In addition, their overall customer service is terrible. They generally have a nasty tone, with few exceptions. Please assist.

  

  Business Response

  Date: 06/17/2022

  Business Response /* (1000, 5, 2022/05/27) */ Kanes Management would like to offer an apology for the delayed arrival of the bench and chair that Kanes has offered to exchange forms. Hoyt under warranty. These delays are largely related to the interruptions in shipping o goods that have been prevalent since the onset of the pandemic. We apologize for the inconvenience this delay has caused. The estimated arrival dates we offer are based on information provided to us by our vendor. Delays in shipping have caused our vendor to push back these etas several times. I left a voice mail forms. Hoyt this morning. We have an appointment for the arrival of these items to our Distribution center and I have reserved a delivery date for her exchange on 6/14/2022. It would please me to work with our delivery managers to move this to a sooner date , but I need to know her availability. I emailed the customer asking her availability to accept delivery so that we can move up the date

• Initial Complaint

  Date:05/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased furniture for our new home on 8/7/2021. Included in the purchase was a dining room set that included a table, 7 chairs, a bench and buffet. We arranged to have the dining table delivered with our living room furniture, on 10/6/2021 because the chairs were out of stock and we were told by our sales rep that the chairs, bench and buffet would be in at the end of the month. On 11/12/2021, I received a text from our rep that the outstanding pieces for our dining room would be delayed until 3/2022. On 2/10/2022 I followed up and was told that the shipment got destroyed in transit and will not be available until 5/2022. I followed up again on 5/16/2022 and was told the deliver was pushed back to mid-June. At that point, I requested to return the table and get a refund on the outstanding items. I was told that I could not get a refund on the table because it was delivered, to which I explained that the table has not been used because we don't have chairs and I only had it delivered because we were expecting the dining items by the end of October. I have let this be know with the sales rep and with corporate customer service. I was suppose to have a call back from a manager by last Wednesday (5/18/2022), to which every time I call customer service and explain what is going on, I get no response from a manager. We have been eating off a folding table since we moved(9/2021) and I would like to get this table returned and get all of my money back and go with someone else that has furniture in stock.

  

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/05/27) */ Management apologizes on behalf of Kanes for the delay on the balance of our customer's dining room that was partial delivered in October 2021. At the time the delivery of their table was scheduled the eta provided by our vendor for the balance of the dining room was November or December 2021. There have been quality control problems with the production of this set as well as shipping delays related to the covid 19. Kanes reached out to our customer and we have agreed to the return of the table that was already delivered so that the customer may be offered a full refund for this portion of their order. The customer accepted this resolution, and the return is scheuled for 6/1/2022

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-28-22 we ordered ~$12,000 worth of furniture from Kane's Sarasota. Some of the furniture was subsequently delivered 2 sofas and ottomans were damaged and clearly the material was not sewn correctly. Four dining chairs were soiled. We went back to the store and were told that we could not get a refund and had to take a credit. However, according to Kane's informational pamphlet, we were entitled to a refund as the furniture was not delivered in good condition. We selected another sofa and were assured that the replacement chairs would be perfect. In the interim, the veneer on the dining table and the desk has started to peel. I turned that in for warranty repair and heard nothing. Yesterday, the replacement chairs were delivered 1 chair had a leg that was too short, and the chair cushions were dirty. We refused them and asked the delivery people to take them all back. They refused, leaving us with 4 dirty chairs in our entryway. After they left, I contacted Customer Service (not at all helpful), 2 different "managers" at the Sarasota location (not helpful). One of them - Jay - was going to look into it right away and call me back so I wouldn't be left hanging. He never called back. All claimed to have no idea what I was talking about. I then put it in writing to Customer Service and our original salesperson. No response at all from anyone. I called Customer Service today and was put on hold then disconnected. I called the store and asked to speak to a manager whereupon I was promptly disconnected.

  

  Business Response

  Date: 06/08/2022

  Business Response /* (1000, 5, 2022/05/23) */ We acknowledge our customers grievance and would like to extend our most sincere apologies. Kane's Furniture prides itself on providing excellent customer service. We are sincerely sorry that our level of service fell short and did not meet this expectation. Management has spoken with our customer and the two parties have come to a mutual resolution. Again, we are sincerely sorry for any dissatisfaction caused. Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke once with Richard the store manager. Nothing else has happened and he has so far not responded to me at all. No refund either. Business Response /* (4000, 9, 2022/05/31) */ Our Store Manager spoke with Ms. ******** on 5/27.The custmor requested changes to her replacement order, which have been completed. The replacement dining room seating she has chosen is currently out of stock. She may utilize the seating that is being returned until the replacement items can be delivered. Form information provided by our vendor we hope to deliver her new order and pick up her return in late July. Once the open return on her account is finalized, Kanes will refund the credit balance. It is our understanding that the customer accepts this resolution.

• Initial Complaint

  Date:05/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in January for two dining chairs and I pick them up on May, after I wait that long I noticed when I was installing the chairs that one has stains on it, I advised the sales person and she told me to wait 24 hrs because they spray a treatment and she stated that can be part of the treatment, then I call her back and she told me to bring the chairs to the warehouse, when I went to the warehouse they told me that they can't take the chairs because they has to do an exchange or refund ticket. Then I ask for a refund bc I had another situation before that I had to include BBB and now they do not want to return my money. I been dealing with too many situation with Kane and want my money back. They just want to give me a 20% of restock or a store credit.

  

  Business Response

  Date: 06/06/2022

  Business Response /* (1000, 5, 2022/05/18) */ We acknowledge our customers grievance and would like to extend our most sincere apologies. Kane's Furniture prides itself on providing excellent customer service. We are sincerely sorry that our level of service fell short and did not meet this expectation. Management has spoken with our customer who originally scheduled a service appointment for May 18th 2022. However, on the date of the appointment our customer had to reschedule for May 21st 2022. Thank you for bringing this to our attention and allowing us the opportunity to assist. Business Response /* (4000, 8, 2022/05/20) */ Again we are sorry to hear that our customer is experiencing a problem. Ms. ***** originally purchased a 4pc dining pub set and picked it up on January 22, 2021. She later purchased 2 additional counter stools that were picked up on April 30, 2022. It was reported to our offices that one counter stool had dirt marks. A service technician performed an inspection and confirmed that one counter stool has 2 dirt marks on each back corner and another on the seat. He also confirmed that the second counter stool has a broken frame. Kane's Furniture warrants to the original purchaser at the original delivery site that the merchandise to be free from defects in workmanship, under normal use and conditions for a period of one year from the date of delivery. Management has spoken with our customer who has been approved to return the counter stool with the dirt marks for a full refund. The second counter stool with the cracked frame has been confirmed to be one that was picked up on 01/22/2021. Regrettably, Kane's Furniture cannot honor a return on this item given the warranty has expired. Consumer Response /* (3000, 10, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The chair that they stated that has a broken frame is the same chair that wasn't completely installed when I noticed that the chair has the stains, I didn't continue installing it because I saw the stains. I am requesting that I can be present when the technician show up to re-check because they are mixing everything up. I can be available on Saturdays. The other chair do not have any issues, I just want my money back due to all the issues that I been having with Kane's. Business Response /* (4000, 12, 2022/05/25) */ In order to acknowledge our customers position that the initial service report was incorrect, Management has contacted the customer and offered to send our technician out for a second evaluation with the customer present. At the customer's request, this has been scheduled for Saturday 5/28 , we will follow up on that service call on Tuesday 5/31 due to the Memorial Day Holiday our office is closed 5/30. Business Response /* (4000, 16, 2022/06/01) */ Kanes has agreed to a return of the two counter stools with the production label dated 12/17/2021 as these are the recently purchased stools. Consumer Response /* (2000, 18, 2022/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Will bring the chairs on this Saturday and will wait the refund on my card. Thank you