ComplaintsforSkar Audio, Inc.

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Initial Complaint
04/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I orderd a product from Amazon through third party which is Skar audio. The packaged was claimed to have been delivered December 1st they told me to report the issue to my bank but my bank cant help because its not fraud I asked for either the speaker or refund I honestly forgot about the situation and let time slip by I work full time and Im a single dad with 2 kids I was looking over my purchases through Amazon when I realized I never even got a refund or replacement I contacted them again and they just keep saying the same thing over and over I called Amazon and they hanged up on me twice today already Im just really frustrated and need help the name of the item is Skar Audio EVL-10 D2 10" 2000 Watt ********* Dual 2 Ohm
Business response
04/09/2024
Dear BBB and ********************,
We appreciate you taking the time to bring this matter to our attention through the Better Business Bureau.
On November 28, 2023, ******************** placed an order for (2) Used EVL-10 D2 subwoofers with Skar Audio. The product was promptly shipped out via **** with tracking number 1Z6W35120391103598.
According to *** records, on December 1, 2023, the package was successfully delivered to the address provided by ******************** during checkout, as confirmed by picture proof of delivery. However, on December 2, 2023, ******************** contacted Skar Audio, stating that the package had not been received.
In response, Skar Audio acted swiftly and filed a claim with *** on ************************ behalf as a gesture of goodwill. Despite our efforts, *** denied the claim. We understand that this outcome may not meet ************************ expectations; however, it is important to note that Skar Audio is unable to refund or reship orders that have been confirmed as delivered to the correct address.
We want to express our appreciation to both the BBB and ******************** for their attention to this matter. We value your feedback and the opportunity to address your concerns.
Kind regards,
Skar Audio Management Team
Initial Complaint
03/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Skar Audio Dual 12" 5000W Loaded EVL Series Vented Subwoofer Enclosure | EVL-2X12D4 from amazon for the price of $577.99. A week after being professionally installed the system was burnt out and no longer functioning. I contacted **** who told me to take photos of the equipment which I provided. At first they never indicated the product would be returned. The system was disposed of due to almost catching itself on fire. I no longer have the system and **** refuses to further assist me.
Business response
03/13/2024
Dear BBB and ************************,
Thank you for taking the time to bring this issue to our attention via the Better Business Bureau.
On 3/10/24, ************************ contacted Skar Audio regarding a refund or replacement for a product purchased directly from Amazon. In response, Skar Audio promptly informed ************************ that for a refund, she would need to contact Amazon's customer support directly. However, ********************** assured her that if she sought warranty assistance, we would be more than willing to help.
************************ then expressed interest in receiving upgraded equipment in lieu of the items purchased from Amazon. Skar Audio proposed exploring the warranty option for her existing items and requested photos of the setup to better assess the issue. Upon receiving the images, Skar Audio provided ************************ with a pre-paid shipping label to send the items in for evaluation under our warranty policy.
Regrettably, ************************ later informed Skar Audio that all the equipment had been discarded. According to our warranty policy, Skar Audio requires the return of the product(s) seeking replacement. As such, Skar Audio is unable to proceed with replacing the items for ************************.
Skar Audio wants to express our gratitude to both the BBB and ************************ for their attention to this matter and for allowing us the opportunity to address this concern.
Kind ********************************************* Team
Customer response
03/13/2024

Complaint: 21423858

I am rejecting this response because: your representative did not explain the warranty process your equipment could have caused a major disaster in my vehicle. I do not have space to store destroyed equipment that is damaged with smoke and smells burnt.

Sincerely,

*********************************
Business response
03/14/2024
Dear BBB and ************************,

Thank you for your correspondence regarding the recent issue with your Skar Audio product.
Skar Audio appreciates the opportunity to address your concerns.
As previously outlined, our representative promptly responded to your inquiry on 3/10/24, clarifying Skar Audio's procedures for refunds or warranty assistance. Skar Audio understands your frustration regarding the warranty process and regrets any inconvenience caused.
It is essential to reiterate that Skar Audio is committed to ensuring customer satisfaction and providing assistance within the scope of our warranty policy. Skar Audio strives to uphold the highest standards of quality and service.
In response to your request for upgraded equipment, Skar Audio proposed exploring the warranty option for your existing items to assess the situation accurately. We requested photos of the setup to better understand the issue and promptly provided a pre-paid shipping label for you to return the items for evaluation under our warranty policy.
However, Skar Audio understands that you have already disposed of the equipment. Skar Audio regrets to inform you that, per our warranty policy, we require the return of the product(s) seeking replacement. Without the returned items, Skar Audio is unable to proceed with the replacement process.
Skar Audio wants to express our gratitude to both the BBB and ************************ for their attention to this matter and for allowing us the opportunity to address this concern.
Kind ********************************************* Team
Initial Complaint
02/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2/21/2024. i tried placing an order for 2 1200 watt subwoofers for my husband but my payment keeps getting declined because it says that my ip address is to far from the ship to address and i have never heard anything like this before.. i would really like to purchase these subwoofers for my husband and would like some kind of information on how i can go about doing that.. thank you
Business response
02/28/2024
Dear BBB and *******************,

Thank you for bringing this matter to our attention through the Better Business Bureau. Upon internal review, we noted that ******************* initially attempted to contact Skar Audio on 2/22/24 at 2:00 AM, a time outside our normal business hours of 9:00 AM - 5:30 PM EST. Despite this, Skar Audio made diligent efforts to reach out to ******************* on multiple occasions until finally establishing contact on 2/27/24 during business hours.

During this conversation, Skar Audio informed ******************* that they are encouraged to reach out to us directly via phone or email during business hours for assistance with any checkout errors. We value the time and effort invested by the BBB and ******************* in addressing this concern, and we welcome the opportunity to resolve this complaint.

Kind regards,

Skar Audio Management Team
Initial Complaint
12/27/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered an armor dual 12 enclosure on December 9 2023. Order #********** for a Christmas present. The box is smashed in the top corner. Totally understand usable as a gift. We would like to receive a label to return, or have a replacement box sent.
Business response
01/02/2024
Dear BBB and ****************,

Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. Skar Audio has conducted a thorough review of internal communication platforms and did not locate any communication records from ****************. Regardless, Skar Audio is more than willing to assist **************** and has taken the initiative to call ****************, leave a voice mail, and send an email. Attached you will find the communication history between **************** and Skar Audio. Once Skar Audio receives a response from ****************, Skar Audio can validate the warranty on the Enclosure and explore options to have the item replaced or returned for a full refund. Skar Audio appreciates the time of the BBB and **************** concerning this matter and the opportunity to address this complaint.

Regards,

Skar Audio Management Team
Customer response
01/08/2024
The box was shipped back to **** via their return ***** label. We have heard nothing back since the return.
Complaint: 21052810

I am rejecting this response because:

Sincerely,

*********************
Business response
01/19/2024
This response was taken verbally by BBB:
We received the item on January 9th and issued a full refund the same day.
Customer response
01/19/2024
This is false. As of today's date 1-19-24 we have received no refund from Skar Audio in our bank, via the card that was used. We would ask **** to reach out to me at ************ to resolve this matter. Thanks
Complaint: 21052810

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
11/02/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered skar audio speakers in November of last year. Last month I removed my speaker from the box to find out why it was sounding off and noticed the metal frame was pulling from the speaker. I've emailed and called Skar audio on numerous occassions regarding this and have had no response from the company at all. I am requesting replacement of the speaker, which is still under warranty.
Business response
11/02/2023
Dear BBB and ********************,

Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. Skar Audio has conducted a thorough review of internal communication platforms and did not locate any communication records from ********************. Regardless, Skar Audio is more than willing to assist ******************** and has taken the initiative to call ********************, leave a voice mail, and send an email. Attached you will find the communication history between ******************** and Skar Audio. Once Skar Audio receives a response from ********************, Skar Audio can validate the warranty on the speaker and explore options to have the item replaced. Skar Audio appreciates the time of the BBB and ******************** concerning this matter and the opportunity to address this complaint.

Regards,

Skar Audio Management Team
Initial Complaint
05/01/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased an 18 Skar Audio speaker from Tint World and Tint World closed down after the pandemic started, with a note on their door apologizing to its customers. Once they reopened under new ownership almost a year after that, they told ** customers with warranties on our our purchased, products to contact Skar Audio! I have reached out to Skar multiple times and finally was able to EMAIL a human at Skar because theres no contact number, and they tell me they cant do anything without proof of purchase! I have no clue where to even look for that. Its not my fault the business closed down after Covid-19 hit and it still hasnt been resolved! I will never recommend Skar Audio to anyone! This is the third time now one of my speakers have a coil blown. All have been successfully replaced except this one. I also have emails from when I first tried to contact **** and got no response from them at all.
Business response
05/01/2023
Dear BBB and **********************,

Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. On 4/29/2023 at 3:06 PM EST, ********************** contacted Skar Audio via email in reference to an issue she was experiencing with a Skar Audio product. Skar Audio responded promptly to ************************** email on 4/29/2023 at 3:51 PM EST, requesting a valid proof of purchase to verify the two-year warranty on the product. ********************** then responded to Skar Audio stating that she had moved and is no longer in possession of the original proof of purchase from her local car audio shop. Skar Audio informed ********************** that without valid proof of purchase, Skar Audio is unable to review or replace items under warranty. From here, *** ********* proceeded to tell ** that she was going to open up a Better Business Bureau complaint. Nevertheless, Skar Audio still assured ********************** that if she located the original proof of purchase, Skar Audio can then validate the two-year warranty and explore options to have the item replaced. Skar Audio appreciates the time of the BBB and ********************** in regard to this matter and the opportunity to address this complaint.

Regards,

Skar Audio Management Team
Initial Complaint
11/18/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a speaker from ****************** last week. It was bad so i am trying to get it warrantied or refunded. I contacted ********** and told them about my problem and they told me id have to contact Skar Audio the subwoofer maker to start a warranty claim with them(Skar Audio) that they (**********) liquidated all there Skar Audio merchandise. *********** told me to go through skar and **** is telling me that i have to ********** warranty it. I have screenshots of both conversations. I even called ********** and they assured me that skar was to handle the warranty. They are giving me the run around on a $200 speaker. I wish i never had ever bought anything from both companies. Skar is blaming ********** and ********** is blaming skar and neither will help me. I just want a warranty or a refund please.
Business response
12/08/2022
Dear BBB and **************,
Thank you for taking the time to bring this issue to Skar Audio's attention via the Better Business Bureau. On 11/17/2022 ************** contacted Skar Audio in reference to an issue he was experiencing with a Skar Audio product ************** purchased from **********. Per Skar Audio's Warranty Policy, items purchased from ********** are ineligible to be reviewed or replaced under warranty. As a courtesy, Skar Audio called and emailed ************** to make an exception to our policy and explore options to assist him. However, ************** never responded to Skar Audio.
Skar Audio never shies away from assisting loyal customers and ************** is no exception. On multiple occasions, Skar Audio has assisted ************** with warrantying equipment that ************** purchased directly from Skar Audio.
Skar Audio appreciates the time of the BBB and ************** in regard to this matter and the opportunity to address this complaint.

Regards,
Skar Audio Management Team
Customer response
12/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
11/02/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
warranty issue They wont replace my subs
Business response
11/02/2022
Dear BBB and ******************, Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. On 10/31/2022 ****************** contacted Skar Audio via email in reference to an issue he was experiencing with a Skar Audio product. Skar Audio then proceeded to ask ****************** for a valid proof of purchase/itemized receipt because Skar Audio was unable to locate a previous order history with the contact Information ****************** provided. ****************** then responded to Skar Audio and stated that the audio shop that he purchased the equipment from refused to assist him with his warranty because the issue was not a result of an incorrect installation or factory defect. As a courtesy, Skar Audio is willing to assist ****************** with this out of policy warranty, however, ****************** refuses to contact the audio shop to acquire a copy of his itemized receipt. Skar Audio went as far as contacting the audio shop to acquire the proof of purchase, however, Skar Audio has yet to receive confirmation from the shop. Regardless, per Skar Audio's policy, ***************************** equipment does not constitute as a valid warranty. Skar Audio appreciates the time of the BBB and Mr. *******************;in regards to this matter and the opportunity to address this matter. Regards, Skar Audio Management Team
Customer response
11/04/2022

Complaint: 18344508

I am rejecting this response because: I try to call the audio shop and they lost my papper work

Sincerely,

*****************************
Business response
11/04/2022
Dear BBB and ******************, Thank you for allowing Skar Audio the opportunity to address ********************** response rejection via the Better Business Bureau. Again, per Skar Audio's policy ********************** items are ineligible to be reviewed or replaced under Skar Audio's Warranty Policy. This was made clear when ****************** stated via email that the Authorized Dealer refused to replace his equipment under warranty. The reason for this is due to the fact that all Skar Audio Authorized Dealer's carefully install and tune the equipment to ensure that they are being utilized within their intended specifications. The Authorized Dealer's refusal to warranty the equipment indicates that ****************** was using the equipment outside of the recommended specifications after the installation. For reference, Skar Audio has attached a screenshot of the aforementioned warranty policy. Skar Audio appreciates the time of the BBB and Mr. *******************;in regards to this matter and thank you for the opportunity to further address this BBB Complaint. Regards, Skar Audio Management Team
Customer response
11/07/2022

Complaint: 18344508

I am rejecting this response because the authorized dealer (*************** **********) only warranties items for 6 months they told me to reach out to skar audio directly given their 2-year warranties, I have lousy voice coals, and skar audio refused to replace them under their own implied warranty,

I. BACKGROUND
A. Factual Background

The Complaint alleges that Plaintiffs ***************************** did in fact purchase to wit 2 subwoofer speakers from a authorized dealer at Exclusive Sound on or about nov 13 2021 Michael noticed something did not sound right and took it to Next Level audio Address: ********************************************** 45150
Plaintiffs was told his voice coils were going bad,
The technician told plaintiff that they don't carry Skar Audio and plaintiff would have to contact them directly, However te technician did turn the AMP down to Plaintiff could still enjoy the radio see exhibit a
Plaintiffs try to find the original receipt however could only find a copy from his ***************** Plaintiffs also sent in pics and video of the equipment that was installed. Plaintiffs made a good faith effort,
First Cause of Action Breach of Contract
Breach of Covenant of Good Faith and Fair Dealing
Plaintiff seeking to enforce the agreement a) warranty The ******************************* of **** , located in ******** County , recently held that every contract formed in **** contains an implied duty for the parties to act in good faith and to deal fairly with each other a party can be found to have breached its contract if it fails to act in good faith. **********, 163 **** App.3d at 456.
This case illustrates a trend in many jurisdictions to read into every contract the requirement to act reasonably and in good faith. Even if your contract clearly grants you the right to act (or not to act) in your discretion, this new trend indicates that your actions will still be examined to determine whether they were reasonable. If the standard has not been met, you will be held to have breached the contract.

Second Cause of Action
Breach of the Covenant of Good Faith and Fair Dealing
Truth In Advertising - Federal Trade Commission
Consumer Sales Practices Act - Substantive Rules (****) OAC 109:4-3-01
************************* Warranty (Federal law)
**** Revised Code/Title 13 Commercial Transactions/Chapter **** Consumer Sales Practices Section ****.02 | Unfair or deceptive acts or practices.
No supplier shall commit an unfair or deceptive act or practice in connection with a consumer transaction. Such an unfair or deceptive act or practice by a supplier violates this section whether it occurs before, during, or after the transaction. Section ****.02 | Unfair or deceptive acts or practices.
im
UNJUST ENRICHMENT

Plaintiff re-alleges the allegations set forth in Paragraphs above and incorporates same herein by reference.Defendant Skar audio negligently breached that duty on more than one occasion and such breaches were the actual and proximate cause of harm to ***************************** At all times relevant to this litigation, Defendant Skar audio was in a contractual relationship with Bucanan and owed a duty to ******** to act in good faith and deal fairly with him
******************************* ****** has the original equipment directly from an authorized dealer, We asked Skar audio to send a replacement subwoofer box & (2) 12 inch subwoofers speakers that are equal to be made whole ******** originally had problems with the subwoofer box, The box BLEW apart, ******** thought he blew the speakers. The box was glued back together at next ********************************************* FOR RELIEF WHEREFORE,
Plaintiff prays for the following relief:

To be mailed to ******************************* ********************************************************************* on or before Wednesday November 16, 2022

Sincerely,

*****************************
Business response
11/08/2022
Dear BBB and ******************, Thank you for allowing Skar Audio the opportunity to address ********************** response rejection via the Better Business Bureau. In this case, ********************** equipment is not eligible to be reviewed or replaced under warranty. For reference, Skar Audio has attached a copy off Skar Audio's warranty policy. As a courtesy, Skar Audio is willing to make an exception for ******************, however, it would require ****************** to provide copy of his itemized receipt from the audio shop. Until then, Skar Audio is unable to take further action on this matter. Skar Audio appreciates the time of the BBB and Mr. *******************;in regards to this matter and thank you for the opportunity to further address this BBB Complaint. Regards, Skar Audio Management Team
Customer response
11/09/2022

Complaint: 18344508

I am rejecting this response because:
I have sent you pictures and videos of brand-new audio equipment that are in my car, I have provided you the receipt from **************** I am the original owner of this original equipment I cannot contact the merchant any further because I have already been provided that dude it they no longer have an itemized copy of my receipt
This is an unfair circumstance but I bought this equipment I have photos of the original equipment and I have a credit card charge however skar audio will not warranty the items?

Sincerely,

*****************************
Customer response
11/09/2022

Complaint: 18344508

I am rejecting this response because:
I have sent you pictures and videos of brand-new audio equipment that are in my car, I have provided you the receipt from **************** I am the original owner of this original equipment I cannot contact the merchant any further because I have already been provided that dude it they no longer have an itemized copy of my receipt
This is an unfair circumstance but I bought this equipment I have photos of the original equipment and I have a credit card charge however skar audio will not warranty the items?

Sincerely,

*****************************
Initial Complaint
10/24/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a Amplifier Wiring Kit from SKAR. The outcome at **** to me is unsatisfactory and I do not agree to send the item back. I seek a partial refund as this amp kit is not oxygen free copper. This is what I sent them to talk about the issue. I do not want to return item. Somehow the system took me to return item when all I wanted to do is contact you 1st. The item cones out as "NEW AUDIO ******** GAUGE **** WATT OFC AMPLIFIER WIRING KIT W RCA (AL4-CCA-KIT)" but at the same time the *** is "AL-AL4-OFC-KIT" which indicates all ofc and contradicts "(AL4-CCA-KIT)."The cut of the power wire indicates it CCA. The description says its "All Wire Included is 100% Oxygen-Free ******." Furthermore, in the description, the statements indicate the amp kit to be "100% ofc." The box and wire in the pic, bar code on box say its ofc. This item will not tolerate **** *****.They responded the item is made in *****; however, how they post it is extremely misleading and conniving. They have no intention of resolving the issue and not having others fall for the same thing.Note to BBB....I have not extended my phone payment and currently have no phone service.
Business response
10/31/2022
Dear BBB & **********************,
Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. ********************** purchased an AL-AL1200.1D Amplifier and AL-AL4-OFC-KIT through **** on 10/15/2022. Both these products are not manufactured by Skar Audio, however, Skar Audio occasionally fulfills order on the manufacturer's behalf. ********************** contacted Skar Audio via ****'s messaging platform on 10/21/2022 stating that the AL-AL4-OFC-KIT did not meet the proper expectation and a return for a refund was then initiated on ****'s platform. Skar Audio then provided ********************** with a pre-paid shipping label and packing slip to return the item for a full refund. Skar Audio did not receive further communication from ********************** until this BBB complaint was filed. Skar Audio then proceeded to contact ********************** on 10/25/2022 through ****'s messaging platform to reach a resolution. At which point, Skar Audio and **********************, came to a mutual agreement to rectify this matter. Thank you again for allowing us the opportunity to resolve this issue. Regards, Skar Audio Management Team
Initial Complaint
07/07/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed on order online back in February of this year. The shipper used fedex to ship the package to me. There was a mistake made by fedex and the package was never received. I have countless emails between me and skar concerning this issue. Finally after months of negotiating fedex reimbursed me for my lost package but sent the money to the shipper because they are the ones that filed in my behalf. The funds were paid on June 14th. Skar did not contact me letting me know about this reimbursement. After emailing them about this their reply was that I should get with my financial institution and try to get them to reimburse me. Skar not only kept my money from the original purchase but also kept the fedex reimbursement. They've been paid twice and refused to send me my money back. Please help. There is no working phone number to contact them. Only email. I am disgusted by their means of doing business.
Business response
08/05/2022
Business Response /* (1000, 5, 2022/07/21) */ Dear BBB and Mr. ***** ***** Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. Skar Audio has conducted a thorough review of your shipment in regards to Order # XXXXXXXXXX with Skar Audio for (2) SPX-65C, (1) RP-150.4AB, (1) SKvX-XXXX.1D & (1) ZVX-15v2 D1. The FedEx proof of delivery for these shipments (Tracking #: XXXXXXXXXXXX, XXXXXXXXXXXX & XXXXXXXXXXXX) indicates that the items arrived on 2/24/2022 at 10:15 AM and were signed for by Mr. ***** *****. The shipments were sent with a Direct Signature Required designation which FedEx states "FedEx obtains a signature from someone at the delivery address. If no one is at the address, we reattempt delivery." on their website as to the requirements surrounding the handling of these specially designated deliveries. In an investigation initially completed by FedEx on 5/23/2022, FedEx confirmed that the driver was at the correct location at the time of delivery. In the proof of delivery provided to Skar Audio, Inc by FedEx, there was a signature on record. Skar Audio, Inc takes the delivery of our customer's purchases very seriously which is why we use tools such as having a package signed for delivery to ensure that there is no question at the time of delivery. Based on the information provided to Skar Audio, records indicate that the packages were initially delivered successfully and to the correct party on record. Unfortunately, Skar Audio does not provide refunds or replacements for any item(s) that show verified as delivered correctly with signature confirmation. However, Skar Audio was notified by FedEx that one of the three claims was overturned on 7/7/22, at which time FedEx paid out Skar Audio $131.95 on a $1,518.03 order. Despite the other two claims still being denied, Skar Audio offered to reship the entire order to Mr. ***** ***** as a courtesy. Skar Audio has yet to receive a response from Mr. ***** *****. Skar Audio appreciates the time of the BBB and Mr. ***** ***** in regards to this matter and the opportunity to address the investigation conducted into this shipment.

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