Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tweeter from them and they delivered to the wrong address, my previous address that I had updated in my ******* pay" with my new address months ago and before completing my order i changed my address in my accountbprofile with skar audio (billing and shipping). I have screen shots proving this.. anyways they refuse to do anything and basically said that I'm not going to get the product I paid for because of a mistake in their system. Which doesn't even make sense because I just autofilled THE BBB website and it came up my current address. I updated my previous address months ago with my banks and if my billing address was wrong on this order mynbank would not have allowed the purchase ..So i need the speaker and went to go buy another one since they refuse to help me with the one i already paid for but didn't recieve and they have blocked my i.p. address so I cannot order from them. I feel like they are getting revenge on me for pointing out they made a mistake.. *** just bad business. I just want the product I paid for.

  

  Business Response

  Date: 02/07/2025

  Dear Better Business Bureau and Mr. ******************** you for the opportunity to respond to this complaint. Skar Audio understands how frustrating this situation must be for Mr. ******* and we appreciate the chance to clarify the matter.
  
  When customers choose to pay using ****** Pay, the payment processor automatically provides the shipping address associated with their ****** Pay account at the time of checkout. Skar Audio does not have control over this process and must ship to the address that the payment provider transmits for order security and fraud prevention reasons.
  
  In this case, ****** Pay provided Skar Audio with an outdated address, which is why the order was shipped there. Skar Audio does not have access to customers past addresses and would have no way of retrieving an old one unless it was supplied by the payment processor at the time of purchase. Even if Mr. ****** updated his Skar Audio account profile, ****** Pay would override that information during checkout.
  
  Skar Audio understands that this is an unfortunate situation, but per company policy, Skar Audio is unable to reship or refund an order that was successfully delivered to the address provided at checkout by the payment processor. If the package was sent to an old address, Skar Audio recommends that Mr. ****** reach out to the current resident or the local postal service to see if retrieval is possible.
  
  Regarding Mr. ******* inability to place a new order, Skar Audios system automatically flags multiple failed transactions or disputes for security purposes. This is not a retaliatory action, and Skar Audio sincerely regrets any inconvenience this has caused.
  
  Thank you, Mr. ****** and the BBB, for giving us the opportunity to address this matter.
  
  Kind *************************************************************

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Skar audio and the item was never shipped out and did not arrive. So i contacted them several times and they will not reply to any of my questions or requests or give me my money back.

  

  Business Response

  Date: 12/31/2024

  Dear BBB and Mr. ********************* you for bringing this matter to our attention. Skar Audio takes customer concerns very seriously and would like to address the situation in detail.
  Skar Audio has responded to Mr. ****** inquiries at every step of the process. After his order was placed, we followed our standard shipping procedures. Unfortunately, due to a delay with the carrier, the shipment did not arrive within the expected timeframe. Once the shipment's pending period expired, Skar Audio promptly filed a claim with the carrier to investigate the issue.
  Following this, Skar Audio issued a full refund as per Mr. ****** request. We apologize for any inconvenience this delay may have caused and want to assure both Mr. **** and the Better Business Bureau that Skar Audio strives to provide the best possible service to all of our customers.
  Thank you, Mr. **** and the **********************, for giving us the opportunity to address this matter.
  

  Kind regards,

  Skar Audio Management Team

  
  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sound system KIT from Skar audio, had it installed properly and used the product since April without any issue. There is an inline fuse that is supposed to blow if any issues arise and instead the fuse melted. When the fuse melted it melted itself to the wiring harness of my car causing a $2000 repair that cannot be done until March 2025 due to part unavailability. I reached out to skar and they said they cant do anything about it. They said due to the complex setup I have they cant do anything, I legit bought everything in a package to insure everything would work together properly. Had thier fuse properly worked I would not have a car that doesnt run currently. Regardless of all factors, the fuse should have blown to prevent this and they are not willing to do anything to help besides replace the defective part that almost started my vehicle on fire!!!! **** claims they only are responsible for parts they manufacture and sold, this is a part they manufactured and sold that didnt do what its intended to do. I dont even feel comfortable using the product now without fear it could cause damage/fire. I am very disappointed as I tried to use a local business that came suggested to me and they do not stand behind thier product!!!! Now Im stuck paying $400 a month for a vehicle that wont start and requires a $2000 repair that cannot even be done until March 2025

  

  Business Response

  Date: 01/08/2025

  Dear BBB and *** ************************ you for bringing this matter to our attention. Skar Audio appreciates the opportunity to address the concerns raised by *** **********.
  
  Regarding the claim of the melted fuse block, *** ********** experienced this issue after 8 months of use. As a courtesy, Skar Audio promptly replaced the fuse block. 

  However, *** ********** later stated that the fuse block caused damage to a wiring harness, which she claims is preventing her vehicle from starting. As a result, *** ********** is requesting that Skar Audio cover the $2,000 repair bill.

  
  In accordance with the company's policy, Skar Audio is not liable for any damage resulting from the use of its products.
  
  Thank you again for your attention to this issue. Skar Audio appreciates the opportunity to respond and address any concerns.
  
  Kind regards,
  Skar Audio Management Team

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has had a 15% off sale for 2 or more years atleast i shop here often and like it alot but if it consistently says every day that the sale is goinv to end in 24 hours and restarts at the begining of the day thats false advertising to customers who think they need to buy within the the remaining timer to get their discount only to find out theyv been dooped

  

  Business Response

  Date: 12/16/2024

  Dear BBB and Mr. ********************* you for bringing this matter to Skar Audio's attention through the Better Business Bureau. Skar Audio greatly values your business and appreciates your continued loyalty.
  
  The timer associated with the 15% off sale is in place to reflect that promotions at Skar Audio, including the 15% off, can change or end at any time. For example, during major events such as Black Friday and Cyber Monday, Skar Audio offered higher discounts, such as the 25% off promotion that Mr. ******* recently took advantage of. The timer serves as a reminder that sales and discounts may be updated, ensuring customers have access to the best deals in a timely manner.
  
  Additionally, Skar Audio's customer service team has made several attempts to contact Mr. ******* directly via email and phone to address these concerns, but unfortunately, there has been no response. If Mr. ******* would like further assistance or clarification, Skar Audio would be happy to discuss this matter personally.
  
  We appreciate both the Better Business Bureau and Mr. ******* for their attention to this matter, and we value the opportunity to address your concerns.
  
  Kind regards,

  
  Skar Audio Management Team

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22650735
  
  I am rejecting this response because:
  During our phone conversation, the representative acknowledged my concern that the so-called "discounted price" felt insincere, as the 15% discount appears to be available year-round. To address this, he offered an additional 10% off on each purchase I made last year, aiming to make me feel adequately compensated.
  
  
  "The timer associated with the 15% off sale is designed to indicate that promotions at Skar Audio, including the 15% discount, can change or end at any time. For instance, during major events such as Black Friday and Cyber Monday, Skar Audio has offered higher discounts, such as the 25% off promotion that Mr. ******* recently utilized. The timer serves as a reminder that sales and discounts may be updated, ensuring customers have access to the best deals promptly."
  
  
  However, mentioning my purchase during the 25% off sale does not accurately reflect my perspective. It seems that the 15% discount is a constant offer, making it feel like I'm only receiving a 10% discount because the 15% sale is perpetually available.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/11/2025

  Dear BBB and Mr. ************************* you for your continued attention to this matter. At Skar Audio, we are committed to ensuring our customers have a positive experience, and we take feedback like this seriously.
  
  
  As a gesture of goodwill and courtesy, we issued Mr. ******* an additional 10% refund on all of his previous orders, totaling $100. While this was not something we were obligated to do, we wanted to demonstrate our appreciation for his business and address his concerns directly.
  
  
  Regarding our promotional practices, Skar Audio strives to offer sitewide discounts as often as possible to provide customers with consistent opportunities for savings. The 15% discount is a reflection of this effort, allowing both new and loyal customers to benefit from competitive pricing on our products.
  
  
  We value the opportunity to clarify and resolve this matter. Thank you for your time and consideration.
  
  
  Kind regards,
  Skar Audio Management Team

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  just to be clear, though it didnt look like a gesture of Goodwill. It was merely a trade the person I spoke With on the phone had said Distinctly that if I approved the message with the Better Business Bureau, then they would give me 10% discount on all of last years purchases. Sorry
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I orderd a product from Amazon through third party which is Skar audio. The packaged was claimed to have been delivered December 1st they told me to report the issue to my bank but my bank cant help because its not fraud I asked for either the speaker or refund I honestly forgot about the situation and let time slip by I work full time and Im a single dad with 2 kids I was looking over my purchases through Amazon when I realized I never even got a refund or replacement I contacted them again and they just keep saying the same thing over and over I called Amazon and they hanged up on me twice today already Im just really frustrated and need help the name of the item is Skar Audio EVL-10 D2 10" 2000 Watt ********* Dual 2 Ohm

  

  Business Response

  Date: 04/09/2024

  Dear BBB and ********************,
  We appreciate you taking the time to bring this matter to our attention through the Better Business Bureau.
  On November 28, 2023, ******************** placed an order for (2) Used EVL-10 D2 subwoofers with Skar Audio. The product was promptly shipped out via **** with tracking number 1Z6W35120391103598.
  According to *** records, on December 1, 2023, the package was successfully delivered to the address provided by ******************** during checkout, as confirmed by picture proof of delivery. However, on December 2, 2023, ******************** contacted Skar Audio, stating that the package had not been received.
  In response, Skar Audio acted swiftly and filed a claim with *** on ************************ behalf as a gesture of goodwill. Despite our efforts, *** denied the claim. We understand that this outcome may not meet ************************ expectations; however, it is important to note that Skar Audio is unable to refund or reship orders that have been confirmed as delivered to the correct address.
  We want to express our appreciation to both the BBB and ******************** for their attention to this matter. We value your feedback and the opportunity to address your concerns.
  Kind regards,
  Skar Audio Management Team

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Skar Audio Dual 12" 5000W Loaded EVL Series Vented Subwoofer Enclosure | EVL-2X12D4 from amazon for the price of $577.99. A week after being professionally installed the system was burnt out and no longer functioning. I contacted **** who told me to take photos of the equipment which I provided. At first they never indicated the product would be returned. The system was disposed of due to almost catching itself on fire. I no longer have the system and **** refuses to further assist me.

  

  Business Response

  Date: 03/13/2024

  Dear BBB and ************************,

  Thank you for taking the time to bring this issue to our attention via the Better Business Bureau.
  On 3/10/24, ************************ contacted Skar Audio regarding a refund or replacement for a product purchased directly from Amazon. In response, Skar Audio promptly informed ************************ that for a refund, she would need to contact Amazon's customer support directly. However, ********************** assured her that if she sought warranty assistance, we would be more than willing to help.
  ************************ then expressed interest in receiving upgraded equipment in lieu of the items purchased from Amazon. Skar Audio proposed exploring the warranty option for her existing items and requested photos of the setup to better assess the issue. Upon receiving the images, Skar Audio provided ************************ with a pre-paid shipping label to send the items in for evaluation under our warranty policy.
  Regrettably, ************************ later informed Skar Audio that all the equipment had been discarded. According to our warranty policy, Skar Audio requires the return of the product(s) seeking replacement. As such, Skar Audio is unable to proceed with replacing the items for ************************.
  Skar Audio wants to express our gratitude to both the BBB and ************************ for their attention to this matter and for allowing us the opportunity to address this concern.
  

  Kind ********************************************* Team

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21423858
  
  I am rejecting this response because: your representative did not explain the warranty process your equipment could have caused a major disaster in my vehicle. I do not have space to store destroyed equipment that is damaged with smoke and smells burnt. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/14/2024

  Dear BBB and ************************,

  
  Thank you for your correspondence regarding the recent issue with your Skar Audio product.
  Skar Audio appreciates the opportunity to address your concerns.
  As previously outlined, our representative promptly responded to your inquiry on 3/10/24, clarifying Skar Audio's procedures for refunds or warranty assistance. Skar Audio understands your frustration regarding the warranty process and regrets any inconvenience caused.
  It is essential to reiterate that Skar Audio is committed to ensuring customer satisfaction and providing assistance within the scope of our warranty policy. Skar Audio strives to uphold the highest standards of quality and service.
  In response to your request for upgraded equipment, Skar Audio proposed exploring the warranty option for your existing items to assess the situation accurately. We requested photos of the setup to better understand the issue and promptly provided a pre-paid shipping label for you to return the items for evaluation under our warranty policy.
  However, Skar Audio understands that you have already disposed of the equipment. Skar Audio regrets to inform you that, per our warranty policy, we require the return of the product(s) seeking replacement. Without the returned items, Skar Audio is unable to proceed with the replacement process.
  Skar Audio wants to express our gratitude to both the BBB and ************************ for their attention to this matter and for allowing us the opportunity to address this concern.
  

  Kind ********************************************* Team

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/2024. i tried placing an order for 2 1200 watt subwoofers for my husband but my payment keeps getting declined because it says that my ip address is to far from the ship to address and i have never heard anything like this before.. i would really like to purchase these subwoofers for my husband and would like some kind of information on how i can go about doing that.. thank you

  

  Business Response

  Date: 02/28/2024

  Dear BBB and *******************,
  
  
  Thank you for bringing this matter to our attention through the Better Business Bureau. Upon internal review, we noted that ******************* initially attempted to contact Skar Audio on 2/22/24 at 2:00 AM, a time outside our normal business hours of 9:00 AM - 5:30 PM EST. Despite this, Skar Audio made diligent efforts to reach out to ******************* on multiple occasions until finally establishing contact on 2/27/24 during business hours.
  
  
  During this conversation, Skar Audio informed ******************* that they are encouraged to reach out to us directly via phone or email during business hours for assistance with any checkout errors. We value the time and effort invested by the BBB and ******************* in addressing this concern, and we welcome the opportunity to resolve this complaint.
  
  
  Kind regards,
  
  
  Skar Audio Management Team

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an armor dual 12 enclosure on December 9 2023. Order #********** for a Christmas present. The box is smashed in the top corner. Totally understand usable as a gift. We would like to receive a label to return, or have a replacement box sent.

  

  Business Response

  Date: 01/02/2024

  Dear BBB and ****************,
  
  
  Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. Skar Audio has conducted a thorough review of internal communication platforms and did not locate any communication records from ****************. Regardless, Skar Audio is more than willing to assist **************** and has taken the initiative to call ****************, leave a voice mail, and send an email. Attached you will find the communication history between **************** and Skar Audio. Once Skar Audio receives a response from ****************, Skar Audio can validate the warranty on the Enclosure and explore options to have the item replaced or returned for a full refund. Skar Audio appreciates the time of the BBB and **************** concerning this matter and the opportunity to address this complaint. 
  
  
  Regards,
  
  
  Skar Audio Management Team

  Customer Answer

  Date: 01/08/2024

  The box was shipped back to **** via their return ***** label. We have heard nothing back since the return.
  Complaint: 21052810
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/19/2024

  This response was taken verbally by BBB:

  We received the item on January 9th and issued a full refund the same day.

  Customer Answer

  Date: 01/19/2024

  This is false. As of today's date 1-19-24 we have received no refund from Skar Audio in our bank, via the card that was used. We would ask **** to reach out to me at ************ to resolve this matter. Thanks
  Complaint: 21052810
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered skar audio speakers in November of last year. Last month I removed my speaker from the box to find out why it was sounding off and noticed the metal frame was pulling from the speaker. I've emailed and called Skar audio on numerous occassions regarding this and have had no response from the company at all. I am requesting replacement of the speaker, which is still under warranty.

  

  Business Response

  Date: 11/02/2023

  Dear BBB and ********************,
  
  Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. Skar Audio has conducted a thorough review of internal communication platforms and did not locate any communication records from ********************. Regardless, Skar Audio is more than willing to assist ******************** and has taken the initiative to call ********************, leave a voice mail, and send an email. Attached you will find the communication history between ******************** and Skar Audio. Once Skar Audio receives a response from ********************, Skar Audio can validate the warranty on the speaker and explore options to have the item replaced. Skar Audio appreciates the time of the BBB and ******************** concerning this matter and the opportunity to address this complaint. 
  
  Regards,
  
  Skar Audio Management Team

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 18 Skar Audio speaker from Tint World and Tint World closed down after the pandemic started, with a note on their door apologizing to its customers. Once they reopened under new ownership almost a year after that, they told ** customers with warranties on our our purchased, products to contact Skar Audio! I have reached out to Skar multiple times and finally was able to EMAIL a human at Skar because theres no contact number, and they tell me they cant do anything without proof of purchase! I have no clue where to even look for that. Its not my fault the business closed down after Covid-19 hit and it still hasnt been resolved! I will never recommend Skar Audio to anyone! This is the third time now one of my speakers have a coil blown. All have been successfully replaced except this one. I also have emails from when I first tried to contact **** and got no response from them at all.

  

  Business Response

  Date: 05/01/2023

  Dear BBB and **********************,
  

  
  Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. On 4/29/2023 at 3:06 PM EST, ********************** contacted Skar Audio via email in reference to an issue she was experiencing with a Skar Audio product. Skar Audio responded promptly to ************************** email on 4/29/2023 at 3:51 PM EST, requesting a valid proof of purchase to verify the two-year warranty on the product. ********************** then responded to Skar Audio stating that she had moved and is no longer in possession of the original proof of purchase from her local car audio shop. Skar Audio informed ********************** that without valid proof of purchase, Skar Audio is unable to review or replace items under warranty. From here, *** ********* proceeded to tell ** that she was going to open up a Better Business Bureau complaint. Nevertheless, Skar Audio still assured ********************** that if she located the original proof of purchase, Skar Audio can then validate the two-year warranty and explore options to have the item replaced. Skar Audio appreciates the time of the BBB and ********************** in regard to this matter and the opportunity to address this complaint. 
  

  
  Regards,
  
  Skar Audio Management Team