Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a speaker from ****************** last week. It was bad so i am trying to get it warrantied or refunded. I contacted ********** and told them about my problem and they told me id have to contact Skar Audio the subwoofer maker to start a warranty claim with them(Skar Audio) that they (**********) liquidated all there Skar Audio merchandise. *********** told me to go through skar and **** is telling me that i have to ********** warranty it. I have screenshots of both conversations. I even called ********** and they assured me that skar was to handle the warranty. They are giving me the run around on a $200 speaker. I wish i never had ever bought anything from both companies. Skar is blaming ********** and ********** is blaming skar and neither will help me. I just want a warranty or a refund please.

  

  Business Response

  Date: 12/08/2022

  Dear BBB and **************,
  

  Thank you for taking the time to bring this issue to Skar Audio's attention via the Better Business Bureau. On 11/17/2022 ************** contacted Skar Audio in reference to an issue he was experiencing with a Skar Audio product ************** purchased from **********. Per Skar Audio's Warranty Policy, items purchased from ********** are ineligible to be reviewed or replaced under warranty. As a courtesy, Skar Audio called and emailed ************** to make an exception to our policy and explore options to assist him. However, ************** never responded to Skar Audio.
  Skar Audio never shies away from assisting loyal customers and ************** is no exception. On multiple occasions, Skar Audio has assisted ************** with warrantying equipment that ************** purchased directly from Skar Audio.
  Skar Audio appreciates the time of the BBB and ************** in regard to this matter and the opportunity to address this complaint. 

   

  Regards,

  Skar Audio Management Team

  Customer Answer

  Date: 12/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  warranty issue They wont replace my subs

  

  Business Response

  Date: 11/02/2022

  Dear BBB and ******************, Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. On 10/31/2022 ****************** contacted Skar Audio via email in reference to an issue he was experiencing with a Skar Audio product. Skar Audio then proceeded to ask ****************** for a valid proof of purchase/itemized receipt because Skar Audio was unable to locate a previous order history with the contact Information ****************** provided. ****************** then responded to Skar Audio and stated that the audio shop that he purchased the equipment from refused to assist him with his warranty because the issue was not a result of an incorrect installation or factory defect. As a courtesy, Skar Audio is willing to assist ****************** with this out of policy warranty, however, ****************** refuses to contact the audio shop to acquire a copy of his itemized receipt. Skar Audio went as far as contacting the audio shop to acquire the proof of purchase, however, Skar Audio has yet to receive confirmation from the shop. Regardless, per Skar Audio's policy, ***************************** equipment does not constitute as a valid warranty. Skar Audio appreciates the time of the BBB and Mr. *******************;in regards to this matter and the opportunity to address this matter. Regards, Skar Audio Management Team

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18344508
  
  I am rejecting this response because: I try to call the audio shop and they lost my papper work 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/04/2022

  Dear BBB and ******************, Thank you for allowing Skar Audio the opportunity to address ********************** response rejection via the Better Business Bureau. Again, per Skar Audio's policy ********************** items are ineligible to be reviewed or replaced under Skar Audio's Warranty Policy. This was made clear when ****************** stated via email that the Authorized Dealer refused to replace his equipment under warranty. The reason for this is due to the fact that all Skar Audio Authorized Dealer's carefully install and tune the equipment to ensure that they are being utilized within their intended specifications. The Authorized Dealer's refusal to warranty the equipment indicates that ****************** was using the equipment outside of the recommended specifications after the installation. For reference, Skar Audio has attached a screenshot of the aforementioned warranty policy. Skar Audio appreciates the time of the BBB and Mr. *******************;in regards to this matter and thank you for the opportunity to further address this BBB Complaint. Regards, Skar Audio Management Team

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18344508
  
  I am rejecting this response because the authorized dealer (*************** **********)  only warranties items for 6 months they told me to reach out to skar audio directly given their 2-year warranties, I have lousy voice coals, and skar audio refused to replace them under their own  implied warranty, 
  

   

  I. BACKGROUND
   A. Factual Background 
  
  The Complaint alleges that Plaintiffs ***************************** did in fact purchase to wit 2 subwoofer speakers   from a authorized dealer at Exclusive Sound  on or about nov 13 2021 Michael  noticed something did not sound right and took it to Next Level audio Address: ********************************************** 45150 
  Plaintiffs was told his voice coils were going bad, 
  The technician told plaintiff that they don't carry Skar Audio and plaintiff would have to contact them directly, However te technician did turn the  AMP down to Plaintiff could still enjoy the radio see exhibit a
  Plaintiffs try to find the original receipt however could only find a copy from his ***************** Plaintiffs also sent in pics and video of the equipment that was installed.  Plaintiffs made a good faith effort, 
  First Cause of Action Breach of Contract  
  Breach of Covenant of Good Faith and Fair Dealing 
  Plaintiff seeking to enforce the agreement a) warranty The ******************************* of **** , located in ******** County , recently held that every contract formed in **** contains an implied duty for the parties to act in good faith and to deal fairly with each other a party can be found to have breached its contract if it fails to act in good faith. **********, 163 **** App.3d at 456.
  This case illustrates a trend in many jurisdictions to read into every contract the requirement to act reasonably and in good faith. Even if your contract clearly grants you the right to act (or not to act) in your discretion, this new trend indicates that your actions will still be examined to determine whether they were reasonable. If the standard has not been met, you will be held to have breached the contract.
  
  Second Cause of Action
  Breach of the Covenant of Good Faith and Fair Dealing
  Truth In Advertising - Federal Trade Commission 
  Consumer Sales Practices Act - Substantive Rules (****) OAC 109:4-3-01
  ************************* Warranty (Federal law) 
  **** Revised Code/Title 13 Commercial Transactions/Chapter **** Consumer Sales Practices Section ****.02 | Unfair or deceptive acts or practices. 
  No supplier shall commit an unfair or deceptive act or practice in connection with a consumer transaction. Such an unfair or deceptive act or practice by a supplier violates this section whether it occurs before, during, or after the transaction. Section ****.02 | Unfair or deceptive acts or practices.
  im
  UNJUST ENRICHMENT
  
  Plaintiff re-alleges the allegations set forth in Paragraphs  above and incorporates same herein by reference.Defendant Skar audio   negligently breached that duty on more than one occasion and such breaches were the actual and proximate cause of harm to ***************************** At all times relevant to this litigation, Defendant Skar audio  was in a contractual relationship with Bucanan  and owed a duty to ******** to act in good faith and deal fairly with him
  ******************************* ****** has the original equipment directly from an authorized dealer, We asked Skar audio to send a replacement subwoofer box &  (2) 12 inch subwoofers speakers that are equal to be made whole  ******** originally had problems with the subwoofer box, The box BLEW apart, ******** thought he blew the speakers.  The box was  glued back together at next ********************************************* FOR RELIEF WHEREFORE,
  Plaintiff prays for the following relief:
  
  
  To be mailed to ******************************* ********************************************************************* on or before  Wednesday November 16, 2022 
  
  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/08/2022

  Dear BBB and ******************, Thank you for allowing Skar Audio the opportunity to address ********************** response rejection via the Better Business Bureau. In this case, ********************** equipment is not eligible to be reviewed or replaced under warranty. For reference, Skar Audio has attached a copy off Skar Audio's warranty policy. As a courtesy, Skar Audio is willing to make an exception for ******************, however, it would require ****************** to provide copy of his itemized receipt from the audio shop. Until then, Skar Audio is unable to take further action on this matter. Skar Audio appreciates the time of the BBB and Mr. *******************;in regards to this matter and thank you for the opportunity to further address this BBB Complaint. Regards, Skar Audio Management Team

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18344508
  
  I am rejecting this response because:

  I have sent you pictures and videos of brand-new audio equipment that are in my car, I have provided you the receipt from **************** I am the original owner of this original equipment I cannot contact the merchant any further because I have already been provided that dude it they no longer have an itemized copy of my receipt 

  This is an unfair circumstance but I bought this equipment I have photos of the original equipment and I have a credit card charge however skar audio will not warranty the items? 

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18344508
  
  I am rejecting this response because:

  I have sent you pictures and videos of brand-new audio equipment that are in my car, I have provided you the receipt from **************** I am the original owner of this original equipment I cannot contact the merchant any further because I have already been provided that dude it they no longer have an itemized copy of my receipt 

  This is an unfair circumstance but I bought this equipment I have photos of the original equipment and I have a credit card charge however skar audio will not warranty the items? 

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Amplifier Wiring Kit from SKAR. The outcome at **** to me is unsatisfactory and I do not agree to send the item back. I seek a partial refund as this amp kit is not oxygen free copper. This is what I sent them to talk about the issue. I do not want to return item. Somehow the system took me to return item when all I wanted to do is contact you 1st. The item cones out as "NEW AUDIO ******** GAUGE **** WATT OFC AMPLIFIER WIRING KIT W RCA (AL4-CCA-KIT)" but at the same time the *** is "AL-AL4-OFC-KIT" which indicates all ofc and contradicts "(AL4-CCA-KIT)."The cut of the power wire indicates it CCA. The description says its "All Wire Included is 100% Oxygen-Free ******." Furthermore, in the description, the statements indicate the amp kit to be "100% ofc." The box and wire in the pic, bar code on box say its ofc. This item will not tolerate **** *****.They responded the item is made in *****; however, how they post it is extremely misleading and conniving. They have no intention of resolving the issue and not having others fall for the same thing.Note to BBB....I have not extended my phone payment and currently have no phone service.

  

  Business Response

  Date: 10/31/2022

  Dear BBB & **********************,
  Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. ********************** purchased an AL-AL1200.1D Amplifier and AL-AL4-OFC-KIT through **** on 10/15/2022. Both these products are not manufactured by Skar Audio, however, Skar Audio occasionally fulfills order on the manufacturer's behalf. ********************** contacted Skar Audio via ****'s messaging platform on 10/21/2022 stating that the AL-AL4-OFC-KIT did not meet the proper expectation and a return for a refund was then initiated on ****'s platform. Skar Audio then provided ********************** with a pre-paid shipping label and packing slip to return the item for a full refund. Skar Audio did not receive further communication from ********************** until this BBB complaint was filed. Skar Audio then proceeded to contact ********************** on 10/25/2022 through ****'s messaging platform to reach a resolution. At which point, Skar Audio and **********************, came to a mutual agreement to rectify this matter. Thank you again for allowing us the opportunity to resolve this issue. Regards, Skar Audio Management Team

• Initial Complaint

  Date:07/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed on order online back in February of this year. The shipper used fedex to ship the package to me. There was a mistake made by fedex and the package was never received. I have countless emails between me and skar concerning this issue. Finally after months of negotiating fedex reimbursed me for my lost package but sent the money to the shipper because they are the ones that filed in my behalf. The funds were paid on June 14th. Skar did not contact me letting me know about this reimbursement. After emailing them about this their reply was that I should get with my financial institution and try to get them to reimburse me. Skar not only kept my money from the original purchase but also kept the fedex reimbursement. They've been paid twice and refused to send me my money back. Please help. There is no working phone number to contact them. Only email. I am disgusted by their means of doing business.

  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/21) */ Dear BBB and Mr. ***** ***** Thank you for taking the time to bring this issue to our attention via the Better Business Bureau. Skar Audio has conducted a thorough review of your shipment in regards to Order # XXXXXXXXXX with Skar Audio for (2) SPX-65C, (1) RP-150.4AB, (1) SKvX-XXXX.1D & (1) ZVX-15v2 D1. The FedEx proof of delivery for these shipments (Tracking #: XXXXXXXXXXXX, XXXXXXXXXXXX & XXXXXXXXXXXX) indicates that the items arrived on 2/24/2022 at 10:15 AM and were signed for by Mr. ***** *****. The shipments were sent with a Direct Signature Required designation which FedEx states "FedEx obtains a signature from someone at the delivery address. If no one is at the address, we reattempt delivery." on their website as to the requirements surrounding the handling of these specially designated deliveries. In an investigation initially completed by FedEx on 5/23/2022, FedEx confirmed that the driver was at the correct location at the time of delivery. In the proof of delivery provided to Skar Audio, Inc by FedEx, there was a signature on record. Skar Audio, Inc takes the delivery of our customer's purchases very seriously which is why we use tools such as having a package signed for delivery to ensure that there is no question at the time of delivery. Based on the information provided to Skar Audio, records indicate that the packages were initially delivered successfully and to the correct party on record. Unfortunately, Skar Audio does not provide refunds or replacements for any item(s) that show verified as delivered correctly with signature confirmation. However, Skar Audio was notified by FedEx that one of the three claims was overturned on 7/7/22, at which time FedEx paid out Skar Audio $131.95 on a $1,518.03 order. Despite the other two claims still being denied, Skar Audio offered to reship the entire order to Mr. ***** ***** as a courtesy. Skar Audio has yet to receive a response from Mr. ***** *****. Skar Audio appreciates the time of the BBB and Mr. ***** ***** in regards to this matter and the opportunity to address the investigation conducted into this shipment.

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 4 Skar VXF12 d2 from Skar in March of 2022 and in June of 2022 1 of them bleww apart into pieces. I emailed Skar and even sent pictures. They emailed me back to say they were not covered by the warranty. I have tried to contact management and their phones will not accept calls. We have spent thousands of dollars with Skar and have recommended them to many people.

  

  Business Response

  Date: 07/20/2022

  Business Response /* (1000, 5, 2022/07/17) */ Contact Name and Title: Joseph T. Contact Phone: XXX-XXX-XXXX Contact Email: ******************** Better Business Bureau Team and ****** ******, Thanks for allowing Skar Audio the opportunity to respond to this claim. On June 25th we received a request to begin a warranty claim from ****** ****** with a photo of a VXF-12 D2 subwoofer. Upon the initial review of the photos that were sent to Skar Audio of the subwoofer there appeared to be significant accidental or external damage to the equipment. Skar Audio's warranty policy does not cover external or accidental damage so the initial request for a warranty request was denied. Upon further discussion with ****** ****** we were informed the equipment was not physically damaged due to external or accidental damage. Skar Audio then opened up a warranty claim for the customer. We received the equipment back at our facility and tested the equipment in accordance our warranty policy. After testing we did determine the equipment is covered under our warranty policy and a replacement was provided and delivered on 07/14/2022. Thanks again for allowing us the opportunity to resolve this issue. Regards, Skar Audio Management Team Consumer Response /* (2000, 7, 2022/07/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is all I wanted was for skar to stand behind their warrenty.

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a sub and subwoofer box, split up payments boxes were beat up and tried to return reach SKAR few days after alleged delivery as I got a different date, later date, but maybe it went o 110 east, anyways believe if the BBB checks after tried to email skar off their customer service or email web site but never got a response, tried email from orders same thing, tried email contact through amazon pay which did start half the return, box leaked seams, sub just guess ok but did not seem to work well so after these contacts failed few each tried BBB Skar for a quote to see if this would get someone at skar to open and respond to problem not sure if BBB keeps track of Skar Quotes through their BBB web site but that was a week or so into issue believe or a least follow up trying to get help as before go to orders see dated and invoice numbers and able to work but this time could not pull up bother invoice numbers as they were separate and even got a email saying will follow up with refund then no warranty because of stall.We have sent you an e-mail outlining how to process a full return for a refund. We sent this e-mail to email. Tried their support, ran around amazon pay, but now their giving me since took then while to even respond finally tried facebook within 30 days, but by time got home to see finally responded now issues not my fault they ignored me gas was so high drove to florida camped out.

  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 11, 2022/08/01) */ BBB team, Thanks for allowing us the opportunity to respond to this claim. Skar Audio worked with Mr. ******* ****** to provide a full refund and a replacement for the RP-75.4AB. We have had multiple communications with Mr. ****** and they confirm a resolution to the issues he was experiencing. If Mr. ****** is unhappy with the resolutions we worked together with Mr. ****** to provide we are happy to review this information further. I have attached all of the communications we have had with Mr. ****** to this response. If Mr. ****** has any questions about the resolution we provided he has our contact information and we are happy to assist him. Thanks, Skar Audio Management Team Consumer Response /* (2000, 13, 2022/08/01) */ They recently did take care of issue. Heat been running behind old folks 103 plus 7 degrees more humidity been hot but thanks due to your contact they did finally reach out fixed communication issue and followed up.

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in two items to Skar audio to be replaced as they were damaged from shipping and faulty. Keep in mind this amp had made my fuse catch on fire and melt on my electrical systems in my car and ruined a lot of stuff. It didn't blow, it just caught fire. I sent a subwoofer and an amplifier in, but they only sent my amplifier back. They then proceeded to ghost me on email when I confronted them. Skar audio should be ashamed of the way they treat customers. They deflected blame for $100's of dollars worth of damage and denied that it was their problem when they said they wouldn't replace any of the damage.

  

  Business Response

  Date: 06/29/2022

  Business Response /* (1000, 5, 2022/06/10) */ Dear BBB & Mr. *******, Mr. ******* purchased (1) Complete Subwoofer Package, including a loaded EVL-1X12D2 Enclosure, an RP-1500.1D amplifier, and 4 Gauge Wiring Kit on November 28th 2020, via SkarAudio.com # XXXXXXXXXX. Mr. ******* contacted Skar Audio via Skar Audio Support on September 15th, 2021, at 10:41 AM, to explain the difficulty that he was having with the fuse. Skar Audio Support Team responded promptly, asking Mr. ******* to send images of any damage that occurred so we could provide an expeditious resolution. Skar Audio Support provided a complete solution for Mr. *******. Mr. ******* followed up with Skar Audio Support via messaging platform on March 28th, 2022, explaining that Mr. ******* was having trouble with the amplifier and subwoofer. Skar Audio Support Team responded promptly, providing Mr. ******* with information on initiating the warranty. Mr. ******* sent the equipment back to Skar Audio for a full review. Skar Audio replaced the subwoofer, which arrived via FedEx on June 7th. The Skar Audio Warranty Team tested Mr. *******'s amplifier showing no signs of error or defect. This unit is still in transit to the customer, and Skar Audio has been in contact with the carrier to investigate the delay in delivery. Skar Audio is known to have one of the industry's most customer-friendly return and warranty policies. Skar Audio consistently receives testimonials on how happy customers are when owning Skar Audio Products and their interaction with our Customer Service Team concerning our company policies. The Skar Audio Support Manager attempted to contact Mr. ******* by phone on June 6th, June 7th, and June 10th, 2022. The Skar Audio Support Manager left a voicemail including direct contact information to assist Mr. ******* further. We feel that this complaint is unwarranted as we provided Mr. ******* with return information and have repeatedly warrantied the product within our Return Policy guidelines. We at Skar Audio want all customers to have the best experience and will continue to pursue a resolution with Mr. *******. Josh T. Customer Support Manager Skar Audio, Inc ******@skaraudio.com