Reviews

Initially, I stopped by the Midas on 34th Street North to have my radiator replaced. The job took over four hours. Midas failed to replace the engine coolant, causing overheating a few days later. Midas recommended that I bring the vehicle back in for a coolant refill. Rather than waiting around the shop all day, I decided to replace the coolant myself at my own expense.

A few weeks later, while on the interstate, my engine began smoking. I discovered that Midas had forgotten to replace the oil that it removed prior to working on the radiator. Luckily my engine wasn't locked or destroyed. I replaced the oil at my own expense.

About a month later, I noticed liquid coolant leaking out of my car. The Midas mechanic who previously worked on the radiator failed to properly secure the upper radiator hose. The hose had ripped in half. They replaced it free of charge.

I returned to Midas to have my fuel level sensor replaced. The work was supposed to take a couple of hours . It took five. There was little communication between myself and the service writer. I had to ask for updates. At one point the mechanic was struggling with assembling the parts back together. This took an additional thirty minutes to resolve.

When the work was completed, I noticed that the fuel gauge read full. There was only a quarter of gas in the tank when I dropped off the vehicle. The next day I drove the vehicle over forty miles and the fuel gauge remained stuck on full.

It took nearly half and hour to speak to someone who could resolve the issue. I was told, as before, to set up another service appointment. I requested to speak to a manager and was told that there is no manager for the 34th street branch. After receiving the run-a-around, the person on the phone admitted that he was in fact the store owner. The resolution presented was for me to bring my vehicle into the Midas on 4th Street North. They would provide me with a loaner vehicle for the day. Why would anyone trust them?

Thank you for reaching out to Midas regarding your recent service. We appreciate your business and your comments. We are sorry to read that your experience was not positive. If you would like to submit your concerns to be addressed, please go to ******************************************** and provide your contact information so we may further assist you. Thank you again for contacting Midas.