Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  Home Shopping Network (The)

  7339 Industrial Blvd Allentown, PA 18106-9369

• 

  Home Shopping Network

  401 D Milford Parkway Milford, OH 45150

• 

  HSN, Inc.

  1 Avery Row Roanoke, VA 24012

• 

  Home Shopping Catalog Inc

  3762 W 11th Ave # 114 Eugene, OR 97402-3010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted HSN multiple times since the order was delivered but the order never arrived. Continuously got told that Id hear back soon about a resolution from someone else over months since November. Made 2 payments despite not receiving the product at all. But now when I contact its theres nothing we can do sorry dispute the charge with your bank. And my bank is telling me I cant since its over 90 days and I waited cause HSN swore theyd help me and swore theyd get this resolved sooner but they didnt. And now Im out of a product and money with HSN still demanding payment left and right and sending me emails nonstop , sending mail, AND harrassing me via phone non stop. When I dont have the product and no one can help me at all.

  

  Business Response

  Date: 05/06/2025

  Ive refunded your VI for the 2 flex payments that were charged; $153.44 & $105.99, canceled the 3 remaining flex payments, and stopped payment reminders.  Please ignore any past notices sent before the refund was processed.  I apologize for your inconvenience and the delay of your refund.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against the television shopping channel and online HSN. It appears that the address that I live in which is an apartment that rent is banned by HSN who is supposedly owned by ***. I have no problem shopping with Qvc. Every single time I have called in or try toshop on HSN. They cannot process my order saying that there was a problem with my address. I rent the apartment. I live in who livedhere before is not my responsibility and I should not be held responsible for their actions or their habits. But again my address is banned from shopping on HSN which I consider a consumer discriminatory action against me.

  

  Business Response

  Date: 04/22/2025

  I apologize that you have experienced issues while trying to place an order at HSN.  I took a look at your account, and I did not see any blocks on it.  I sent your inquiry to our verification department for research.  I'm glad to say your account is not clear and you may shop with us at your leisure.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an egg cooker from HSN. It arrived damaged. There is no piercer for the eggs. Product doesnt look new. Packaging was broken. HSN refused to help me. They said it was sent to me by ******** Beach and that I have to contact them. Thats not true. It was sent to me by HSN. They wanted me to return the item to HSN and pay for return shipping. I sent ********************** a message but havent received a response yet. I want HSN to make this right. I am 77 years old and being taken advantage of. Id rather put the item in the garbage than pay to return it.

  

  Business Response

  Date: 04/15/2025

  I apologize that you had a negative experience attempting to return merchandise and I will rectify it for you.  I looked at your account and found that a previous representative sent you a no charge call tag via email on April 12th.  I've also sent set up an email for you to return the item in case you did not receive the first label.  You will receive a full refund once the return has been processed by our warehouse.  If you do not see the email with the return label, please check your junk email folder because it may have been diverted there by your email provider.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23196274
  
  I am rejecting this response because:  I did not receive a no charge label. Also I am elderly and do not want hassle of returning items. Two items I ordered were defective. Although I reject response I do not want to be contacted further about this. They lost a few customers 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/21/2025

  I understand you don't want any further contact. I simply wanted to apologize again for any inconvenience this has caused.  I also wanted to let you know that if you still want a refund, then please use one of the *** return labels we emailed to return order **********, and ensure it is postmarked by 5/21/2025.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have nothing further to say
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** HSN refunded me on 1/10/25 and now is trying to recharge my ******. Please stop trying to charge me again. I would like HSN to stop trying to double charge me. I have sent numerous emails to HSN and received no response.

  

  Business Response

  Date: 04/10/2025

  I apologize that it has taken this long to get this issue rectified.  I see that a letter was sent to you explaining why you were rebilled, but I do not see any comments that show you called back or emailed to dispute the findings.  I've canceled the rebills for this order ********** and I've stopped the rebill process.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for stopping trying to rebill me. I sent emails on 3/24 and 3/27 with no response. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have ordered many items from hsn, but they declined my 5 flex pays, but still charged my account. I called. But there was absolutely no help. I want them to send me a check for the amount of my order so I can purchase elsewhere. Ill never try to order from them again. It was an oculus 3s and gaming desktop.

  

  Business Response

  Date: 04/07/2025

  We sincerely apologize for the inconvenience you experienced while attempting to place an order using FlexPay. Unfortunately, the orders were canceled due to ******* eligibility criteria. For purchase order **********, a pending authorization of $342.22 was processed, and for purchase order **********, a pending authorization of $115.43 was processed. Both pending charges have been manually released by HSN. The release of funds is subject to the policies of your financial institution and typically occurs within 72 business hours.

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order ID ********** on Jul, 23, 2024 with an order total of $36.25.I opted for auto-ship which was supposed to lock in this purchase price for future, automated deliveries. The program host encouraged me to select auto-ship to lock in the price.On HSNs website, in the *** section, it explains the auto-ship program as follows:How does Auto-Ship work?Auto-Ship is a simple and convenient way to stay stocked up and save. You can set up regular deliveries on a schedule that works for you. Your price never goes up.However, my price did go up nearly threefold!On Order ID **********, which auto-shipped on/about Apr, 01, 2025, I was charged $90.49.When I alerted HSN to the error by chat, the representative apologized for the error and instructed me to call.When I called, they refused to correct the price.I read the phone representative, *******, the above statement that included Your price never goes up. He refused to honor HSNs own policy.

  

  Business Response

  Date: 04/04/2025

  Hello,

  I apologize that you were not aware of the way HSN's introductory offers are set up and there are expressed concerns regarding the recent price increase of his Tan Luxe Auto-Ship (AS) order, which rose from $29.95 to $80. The previous Service Representative (SRT) explained the reason for this change, and it was reiterated that the initial shipment was an introductory offer to allow customers to try the product. This explanation was not acceptable, and a decision was made to contest it on your part.  The statement was made, that HSN does not provide introductory trial offers.  It was also mentioned that the placed the original order was completed and submitted via the website which makes our customer solely responsible for reviewing all pertinent information provided before submitting the order.
  
  Despite our efforts to address these concerns, the customer remained dissatisfied. A   $10 discount was offered which was declined and subsequently as request was made to cancel the Auto-Ship. Since a shipment had already been sent out today, an offer was made to waive the shipping fee an exception was made to allow the return of the product, and it was accepted. You then requested compensation, and was offered a $5 store credit, which was declined,  We have really tried to make this right but it was not to your satisfaction, and I apologize again.  
  

   

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23158674
  
  I am rejecting this response because:

  I would like the product at the price originally promised.

  There is no notice of an introductory rate. That is a fabrication.

  The particular product page states the following:

  About Auto-Ship
  
  
  About This Auto-Ship Offer
  Receive every 90 days, or customize your personal schedule and get a shipment as often as you would like; you can change your frequency through Auto-Ship Manager on ************************
  If you select FlexPay for your initial Auto-Ship shipment, all subsequent shipments will be billed on 3 FlexPay payments, with the exception of ****** ******* products, crafts and coins
  Choose #****** to purchase this item without Auto-Ship service
  Take advantage of these features with Auto-ship:
  Lock in your price.
  Auto-Ship locks in your original priceeven if it's a Today's Special. So, you'll never pay more.

  **Please reread that last line. This is on the product page. 

  Please point me to the "introductory pricing" clause, as it appears to be ********* fabrication. Please why I am now being told to expect to pay more even though the product page clearly states that "[I'll] never pay more."

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/08/2025

  HSN agrees this was changed, in error, to rectify please reach out to your BBB representative to provide a good contact number as we will need to speak with you to resolve or if preferred, we can contact the number on file just reject this response to advise the best way to speak with you. 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23158674
  
  I am rejecting this response because: Business advised me to reject response and provide phone number.

  Please call ************.

  A written apology on record would also be greatly appreciated. Thank you!

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/10/2025

  I left a message with my call back number.  I am available for call back Monday - Friday between 9:00 AM - 4:00 PM EST.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23158674
  
  I am rejecting this response because: I am unavailable to speak to the business by phone at the hours listed this week. Please provide an alternative contact; I am available after 4:20p EDT.

  I would like to note that I am one of businesss very best customers. Per their latest public earnings call "QxH existing customers spen[t] on average $1,650 and purchasing 32 items in 2024. [O]ur best customers, who buy 20 or more items annually, also continue to purchase at very attractive levels. In 2024, they spent $3,980 on average and bought 76 items. At HSN alone, in the preceding twelve months [between 10-APR-2024 and 06-APR-2025], I spent over $5,325. I spent thousands more at ***. Even excluding my *** spending, my spending is 33% greater than what their best customers spent on average and well over three-fold what their average customer spent. I would like to give the business the opportunity to salvage this relationship.
  
  

  Sincerely,
  

  
  ****** *****

  

  Business Response

  Date: 04/16/2025

  We sincerely apologize for the incorrect pricing you experienced on the program,and further, for the interaction you had with our representatives that left you feeling disrespected or undervalued. That is never our intent. We understand how frustrating this situation must have been, and we truly regret the inconvenience it caused you.
  
  A full refund has been issued for the returned item. In addition, per our conversation on 4/16/25, we offered the new program at the corrected price,which you have respectfully declined. Spendable Kash has been applied to your account as a gesture of goodwill. 

  Per our conversation, we had no further escalated contact to provide for the employee interaction concerns. However, as promised, we have passed along the names of the representatives you shared you had a poor experience with to the appropriate management team for coaching and/or any action deemed necessary.Please be assured that we take customer feedback seriously and are committed to constantly improving every aspect of our service. 
  
  Again, we extend our deepest apologies and appreciate your patience and understanding. Thank you for providing us the opportunity to resolve your concerns.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23158674
  
  I am rejecting this response because:

  Business promised to offer full explanation in apology. 

  Business' explanation fails to address fraudulent bait-and-switch and doubling down on imaginary "introductory pricing" scheme mentioned in BBB response.

  Please provide as thorough explanation of the entire situation as you did when errantly saying I was an impossible-to-satisfy customer in original response to this complaint. Please re-summarize all the steps I took and times I was lied to, so there is a record of the fraud scheme. Thank you!

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an I phone in February of 2024. Phone would not update to newest version. Researched the reason on ***** and, the phone that I was sold was deemed Obsolete in Sept 2023. I was Sold an obsolete phone. I can no longer update and is deemed useless. I would like my money back.

  

  Business Response

  Date: 04/03/2025

  Thank you for your message, and we apologize for any inconvenience this may have caused. 
  
  This order was for a refurbished iPhone 8, which, based on its age, is no longer eligible for return under HSN's policy. Additionally, the iPhone 8 received software support through September 2024, which aligns with the expected lifestyle for this particular model.
  
  While the device met the specifications provided at the time of purchase, we do understand your concerns. As a courtesy, a partial refund in the amount of $48.00 was issued back to your original method of payment on April 1, 2025, in an effort to address the situation fairly.
  
  We appreciate your understanding in this matter. 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23142925
  
  I am rejecting this response because: You sold me a phone in February of 2024 that would no longer take an update after September 2024. Making this phone useless in 7 months after purchase because it was no longer able to update. Is it your practice to sell items rendered obsolete after only a few months of use? I would like a refund for the 5 months that I was unable to use the phone due to being obsolete and not being able to be updated rendering it useless.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/07/2025

  We regret to hear about your experience. According to HSN's return policy, items are eligible for return within 30 days of purchase. Since this purchase was made on February 23, 2024, it no longer qualifies for a return or refund.
  HSN is not informed of the update status of phones at the time of sale, as it is determined by ***** to discontinue updates on certain models. The product was accurately described at the time of purchase, and therefore, no further refund or return can be processed. However, a $48.00 credit has been applied to your account.

  Customer Answer

  Date: 04/09/2025

  I will never purchase anything from your company again. I will inform everyone and anyone to be aware and NOT purchase a phone from your company as it may be obsolete and is just a waste of money to purchase from HSN. Its a shame that you are able to know of items becoming obsolete yet still sell them. Companies should be held liable for there sneaky way of selling products to unsuspected customers.
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Sonicare 9000 Elec toothbrush. Purchased in Nov 2024 for **** gift. Rebate offered and ************************* has failed to submit $30.00 for my purchase. I filled out and sent back that very same day. HSN says it's not there problem or issue to reimburse this rebate. Reaching ******** Sonicare asks if I sent in my rebate card...YES I DID...questioning me!

  

  Business Response

  Date: 03/26/2025

  I apologize you have not received your rebate yet, and I understand how frustrating waiting can be.  Since the rebate is through a third party, HSN has no control over their processes.  We can only provide the information needed to check on rebate statuses.  With that said, please go to ************************************** or call ************ to check on the status of your rebate. 

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to make a review on one of their products DG2 capris and it is telling me that I havent purchased them ALso there are no other reviews for these pants which i find strange because they sell out ASAP So I think that they wont let you make a review This is FALSE information and shouldnt be tolerated You need to let other people know how these are so they buy them and have to pay to ship them back I think that this is a SCAM

  

  Business Response

  Date: 03/25/2025

  We apologize for any inconvenience you may have experienced while attempting to leave a review. Reviews can be submitted for orders placed on ************************. Please note that reviews can be posted 5 days after the order's ship date and up to 365 days from the date of purchase
  
  To leave a review, access your Order Status on ************************, select the item, and click the "Write a Review" button. Follow the prompts in the pop-up window and click "Submit." If you continue to experience difficulties, our customer service team is available to assist.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was refused the opportunity to place an order that I was paying for with my debit card based on someone having an old account at my address. I explained that I am the soul owner of my home and that I have not ever had an account with HSN in the past. Despite my explanation, I was told that I would not be allowed to open an account and place an order until they verified whether or not the prior resident still lived here. I provided the name of the prior resident and explained that I believed him to be deceased. This was not acceptable to HSN. I was not seeking a credit account. I simply wanted to purchase a steam mop. This practice makes no sense as I have no connection to or responsibility for any prior resident at this address who may or may not have failed to pay off an account with ********************. Not only is this illegal to attempt to hold me responsible for or deny me an account based on the activities of someone that do not know and the status of an account that I could never be held legally responsible for, it is a repugnant business practice. I certainly hope that this practice is reviewed by the Better Business Bureau and corrective action is taken or HSNs rating with the BBB is lowered.

  

  Business Response

  Date: 03/12/2025

  I apologize for your experience with our policy on addresses that are in bad standing with us. We need more information to investigate your issue further. Would you please provide the address you are having an issue creating an account under?