ComplaintsforHSN

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Purchase : 7/9/24 Item: Refurbished 2019 Apple Macbook Pro 13" ************************** approximately 9/9/24 re: the battery is not holding a charge and what were my options I was informed that the item was no longer eligible for return because it was outside 30days. And because I didn't purchase a warranty, there was nothing they could do. We took the MacBook to the apple store and were informed that the batter will not fully charge and it will require a new batter costing us $250 and require 1 weeks time without the ********** my opinion, the item was 2 months in my possession should not require major work. I feel as though HSN sold me a lemon and should therefore be responsible for paying for the new battery required. My son was without a critical tool utilized for his education due to the fact that HSN sold a lemon. I understand that batteries go thru normal wear and tear but 2 months is unacceptable refurbished or not.

  

  Business response

  09/24/2024

  Hi,

   

  I apologize for the issues you have had with this order. Unfortunately, we do have a 30-day in-home return window, so we are not able to accept this item back as a return. There was an offer of an extended warranty to purchase for 2 years on this item, however that was not added. As this is your first purchase, I have issued a check for the refund of $129.95 which was the cost of the extended warranty plan that would cover issues with the battery. You should receive a check in the mail in the next 3 weeks.

  Customer response

  09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  6/10/24, placed an order with HSN. For multiple items total $1100. Many items the same brand. That weekend they were having a free shipping event on everything. Ordered ten items. All of them were shipped free shipping, except for one item I was charged $17.97 for shipping (Origami 4-Tier Everyday Rack,Item# ***-024;I ordered several Origami brand items None of the rest charged for shipping); also addresses I had issues trying to redeem a coupon code. Emailed HSN customer service email, which Ive use in the past and had success. But no resolution for this complaint. I tried again and now this email address does not work and was told to call or use the chat. I use the chat, and got a $10 credit because the birthday rewards code did not go through. But was told in the chat by the agent, since over 30 days unable to refund shipping charges. I am confused because, how can there be a time limit on their wrongdoing? Regarding their discount codes, also, I seem to have frequent issues with them not working, trying to redeem them before they expire and following all their guidelines. And Ive had success sending them an email and getting it rectified. But frustrating when they email or snail mail a coupon code, that just doesnt go through or wont go through. And then having to make the extra effort to make it go through.

  

  Business response

  09/13/2024

  Hi,

   

  I am sorry for the frustration on this order. I have issued a refund for the shipping of $17.97 back to your method of payment, you should see this back within 3-5 business days depending on the bank. To reach **************** you may call or chat with a representative on our website, however we no longer have an email service option. I apologize for the inconvenience for that.

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Did not come back to pick up the broken chair and they delivered it themselves and set it up. They gave me a refund but as of today 8/30/24 have not called me back as promised in 48 hrs. I have spoken to ***** &/23 Supervsor,***** 7/9/2024, ******** and the never got back to us about picking up the chair ever its been two months since this delivery . They still they have to get in touch with manufacturer to pick it up . Today I received a letter stating if I did not return it before (9/15/2024 The will charge it back on my card. Please help us. I bought another chair from SpinLife already and it was delivered to us before July ****** Thank you

  

  Business response

  09/04/2024

  Hi,

   

  I apologize this order has not been picked up. I have gone ahead and cancelled the rebill, you may discard the item as a return is not needed. I have also sent you a letter advising this you may keep for your records.

   

  Customer response

  09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son bought a e bike from. HSN. He is blind in one eye, he thought he could ride the bike but it bothered his eyes, he called to return it weeks ago and they told him he had to call back the 29th of august and they had to make an appointment for a haz mat truck to come pick this up, it came in the mail fully charged I dont understand . I think there trying to not give him the refund. It was bought on my debit card. Could you please investigate this . Thank you

  

  Business response

  09/04/2024

  Hi,

   

  I apologize for the delay in the request for a return label. This item is one that goes back to our vendors warehouse, and they are responsible for sending the label. We show a *** label was sent 8/26/2024. I do see notations that there was an additional charge at *** for $19.54 and a refund check has been requested to be sent to you.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off this account, on the due date of August 6, 2024. The payoff created an overpayment/credit balance of -$29.76.I was issued a refund of $29.76 on 8/9/24. On 8/14/24 I was charged interest of $6.75 on the account.I would like for the interest charge, and accompanying credit account protection fee of $0.11 to be adjusted off.Or, a valid explanation as to how I can be charged on an account that had a zero balance after they issued an overpayment to me.(no further purchases have occurred on account to justify interest, Account balance is only the $6.86 - $6.75 + $0.11)* I have attached billing statements, as well as a Dispute form sent to HSN after **************** Representative was of no assistance, along with HSN reply to the dispute - which directed me to contact ****************! This is not process that their own Dispute form states will take place.*On the document titled HSN - Dispute and Response you can read the dispute narrative at the bottom of the form.

  

  Business response

  09/05/2024

  Hi,

   

  I reached out to ************** on your behalf to learn more about your concern. ************** advised there was a Change in Terms for their accounts for how interest is calculated, a letter was mailed in May *************************************************************** July 2024. If the balance is not paid in full the following month interest is charged from the purchase date so the next statement would have the trailing interest from that purchase.

   

  If you have any concerns or questions regarding ************** and their terms, please contact Synchrony at ************** 7:00AM ET- 2:00AM ET, 7 days/week

  Customer response

  09/06/2024

   
  Complaint: 22156908
  
  I am rejecting this response because:

  I did pay the account in full by the due date. My payment created an overpayment on the account, and ************** sent a refund to me for the overpayment on the account 

  It was only several days later that they added interest to the zero balance account.

  This is what does not make any sense at all. ??

  
  Sincerely,
  
  ***** *****

  

  Business response

  09/17/2024

  Hi,

  I reached out to Synchrony, and they provided the below details:

  We have reviewed a year of billing statements, and the payments were never paid for the previous statement in full, and the account accrued interest each month and paid for payment security each month.

  
  The last billing statement (which started the new terms) had a balance as the previous statement was not paid in full so when the payment was made on 8/6/23 the account was changed interest from 7/14/24 until account was paid in full on 8/6/24.  Interest is charged based on an average daily balance, so the charge was $6.75 and payment security of $.11.  There was a request for a refund check on 8/8/24 and was issued 8/9/24 for $29.76.
  
  Synchorny received a dispute letter 8/17/24 which was denied for removal of interest charge and payment security. A letter from Synchrony corporate office was mailed on 8/22/24 stating fees would not be removed and included the change in terms that was provided on 5/14/24.  There was an option to opt out of the new terms and the account would be a bill only account until paid in full.

  The account shows a zero balance as the interest and payment security of $6.86 was made on 9/4/24 and the account was closed on 8/15/24.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Closed account 3/2024 due to inconsistent billing. Saying I owe money that I didn't owe. They are still billing me after sending me a refund check.

  

  Business response

  08/15/2024

  Hi,

   

  I apologize for any issues; however I don't show your HSN shopping account or a balance on it. I do show you have an HSN credit card, if you are referring to the credit card please contact ************** at ************** 7:00AM ET- 2:00AM ET, 7 days/week.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I returned a mobile phone to HSN and was to receive a refund of $192.63 by check,because the debit card I used was no longer valid.The first request for payment by check was made on 6/28/24,I was told that it would take up to 14 days,still no check. I called again, 7/24/24 or thereabouts and was told I would have the check by 8/1/24,it still has not been received. I want my money.

  

  Business response

  08/15/2024

  Hi,

   

  I apologize for the delay and that the process wasn't explained. We had to wait for the refund to reject on the method of payment before we were able to issue a check. We have requested the check and are awaiting it to be printed and mailed. You should receive the check in the mail within the next 10 business days.

  Customer response

  08/20/2024

   
  Complaint: 22093032
  
  I am rejecting this response because:
  The amount of the check received is incorrect the correct amount should be $192.63.The amount they sent is $150.14. I will not be cashing this check. 
  Sincerely,
  
  L'*********************************

  

  Business response

  09/04/2024

  Hi,
  
  I apologize for any confusion on the refund check. The order total was $192.63, however the order was returned and refunded before the final flex payment was due to be processed. The first flex was billed on 3/15 for $65.16, second flex was processed on 4/14 for $42.49, & the third flex was processed on 5/14 for $42.49.

  Customer response

  09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  L'*********************************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 11. I purchased a dress from HSN. When it arrived I did not like the print at all. The print looked much larger than on television. I called HSN customer service. I was told to fill out the return form in the package & ship it back using pre printed label. The package was not even opened. I ***ackaged it & mailed it at **** I got an email today saying they refunded me $13.31--about half of what I paid. I called HSN. Their *** told me there is a deduction for a fee they charge & $3.95 shipping deducted. I have NEVER paid a return fee!!! When I called customer service about returning I was never told about any deductions. The return instructions & ***rinted label stated nothing other that my refund will post when they receive it. I can understand a $3.95 deduction for shipping. Anything else is snatching my money for no reason & with no notification of these charges on returns. I returned an item 7 months ago & was not charged this fee. I want my money refunded--all the money I paid. I returned the item unopened & in pristine condition. HSN is not entitled to any other fee.

  

  Business response

  08/15/2024

  Hi,

   

  I apologize for the concern and that the deductions were not fully explained. As the item was not damaged, or defective the original shipping and the ** return label was deducted from the refund. We stand behind our products and if there is an issue with a defective or damaged item or you were to get a different item than ordered we would not charge you return shipping. For buyer's remorse returns the return options are to return on your own using a carrier of your choice or we have provided a prepaid ** return label that is deducted once the package is processed.

  Customer response

  08/15/2024

   
  Complaint: 22078581
  
  I am rejecting this response because:

  The shipping charge to return the item to you was $3.50.  It very easy to see & comprehend as shown on the attachment.  As per your response the only deduction that should be taken is return shipping at $3.50. That means refund should have been $24.98-$3.50 which is $21.48.  You refunded $13.31.  You owe $8.17.
  
  *********************************

  

  Business response

  08/16/2024

  Hi,

  I apologize for any confusion. The Original SH and Tax Amounts withheld is $3.72, the ** return fee charged for using the prepaid label is $7.95. The order total was $24.98 and the refund was $13.31. No additional refund is due on this order.

  Customer response

  08/16/2024

   
  Complaint: 22078581
  
  I am rejecting this response because:   Never knew HSN scams consumers in this way.  They  don't stand by their reps ***** obviously train them poorly.  They'll have another formal complaint with State of CT added  to the many I've found out that are there.  You all need a ****** in customer service. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a sweater from HSN for $25.29. Received item and bill in February and paid it all out. The date that it was due was passed due. I went ahead and paid it. Ever since they have been sending me a statement every month of interest and adding more and more. I already paid for the item I bought. I got a letter on 7/12 due on 7/9. I am receiving the bills after the due date. They keep adding interest on interest. This is coming from both synchrony bank & hsn. They are up to $202.39. I paid using a HSN card. They gave me a bill, I sent a check.

  

  Business response

  07/31/2024

  Hi,

   

  I apologize for the issues with receiving your bill. I reached out to Synchrony on your behalf, and they advised any late fees were removed after their team spoke with you on 7/12/2024. Synchrony shows there is a balance on the account for interest. You may contact Synchrony at HSN Card: ************** their hours are 7:00AM ET- 2:00AM ET, 7 days/week.

  Customer response

  08/13/2024

  Please see attached response.

  

  Business response

  08/15/2024

  Hi,

  I apologize for the issues with this, for concerns on your HSN credit card you would need to contact ************** at ************** 7:00AM ET- 2:00AM ET, 7 days/week.

  Customer response

  09/17/2024

  Please see attached response.

  

  Business response

  09/24/2024

  Hi,

  Synchrony advised the late fees were removed however, there is a balance on the account for interest. You may contact Synchrony at HSN Card: ************** their hours are 7:00AM ET- 2:00AM ET, 7 days/week.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to place an order through the highly ANTIQUATED and dysfunctional HSN website. Upon checkout I received an error message that there was an issue with my payment method. I tried to checkout a second time, and was finally able to do so successfully. I noticed there were duplicate charges on my PayPal statement, and just figured it was a hold in addition to the actual charge. To my surprise, upon receiving an email with confirmation of my shipment, the first attempt was somehow accepted, and I was being charged twice for the same item. **************** was horrible and nonchalant. To just return the duplicate item may seem like an easy task, but to an elderly, disabled, and home bound person, it certainly IS NOT! I am on a fixed income, and to be charged twice because of the lack of an updated checkout process is absurd.

  

  Business response

  07/24/2024

  Hi,

   

  I apologize for the trouble with this item. I do show two orders were placed and shipped together. Per tracking the package is out for delivery today, I have requested a *** pickup for order 1975013097. *** will make up to 3 attempts to pick this package up, once it is received just have it ready and *** will bring the needed label. Once it is received at our warehouse a full refund for the order will be processed back to the method of payment. *** pickup should take place within 3-5 days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩