Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  Home Shopping Network

  1600 Summer St # 5 Stamford, CT 06905-5125

• 

  H S N

  Dept. 02 PO Box 105980 Atlanta, GA 30353-5980

• 

  HSN

  2311 Dover St NW Dalton, GA 30720-6287

• 

  HSN

  PO Box 659707 San Antonio, TX 78265-9707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  #1-peiier Royal Elixirwas charged as auto-shipping and charged full price for it without my authorization.#2C-Wonder ********* ******* moto Jacket. I returned both jacket on February ******* they have failed to reimburse me for these items. When I called on March 5, 2025 the HSN CR told me they had received it on Monday and it would take 3 days for a refund. On March 9, 2025 I called and they said they didnt show any information on both jackets. HSN has become intolerable when ordering, they charge you full price when ask to do flex payments, they lie about situations on over charging and returns and not to mention taking wrong orders. Someone has to to fix this corporation and discipline their customer service representative because they all are incompetent. I hope that this situation will be fix because I want my money refunded.

  

  Business Response

  Date: 03/10/2025

  We apologize for any inconvenience you may have experienced. A refund has been issued for PO **********, the * Wonder by ********* ******* Tweed Moto Jacket in *urrant, please allow up to 72 business hours for credit to reflect. According to **** tracking number **************************, the order was received by our returns facility on 3/7/2025 at 6:00 PM. Refunds are typically processed within 3 days.

  Regarding the Perlier Royal Elixir Youth *reator Face Serum, the order was placed on Auto-Ship every 60 days, the original order was not placed on FlexPay. However, it can be updated through the Auto-Ship manager on ************************ or by contacting customer service. An order notification is sent via email when the next shipment is preparing to allocate, and it can be canceled if not needed at that time.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  King ********** mattress Set ordered 2-18-25. **** me a delivery range until 3/20. Received a txt from delivery company RXO ************ confirmed delivery for 3/4 between 1130-4:30. They never delivered the mattress on that day, or updated any txt - called them and they informed me, it was not deliverable today because it was out of their route way - called HSN explained no notification was given to me and I waited all day (took off from work). I was informed they could take 100. off and I could not cancel until the mattress was delivered and had to refuse it - I said they are not delivering the mattress, so how can I do that. It is now 3/6 at 4:30 which was the r/s date - again another day off and no mattress. I am livid with this company and have now clue how to get resolve, as they have no answers and will continue to reschedule me.

  

  Business Response

  Date: 03/12/2025

  I apologize for all the inconvenience you have had regarding the delivery of order **********.  Upon review, the tracking shows it was delivered on 3/6/2025 and we have issued you a $100 refund for your inconvenience regarding the delivery issues. We also received confirmation the order was delivered on 03/06/2025 17:05:46. With that said, please don't hesitate to call us at ************ 8AM - 1AM EST 7 days a week with any concerns or if you wish to return the order for a refund.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23030661
  
  I am rejecting this response because:  It was a major inconvenience to have taken a day off, and then not to have delivery delay notification that day, until I called myself to the delivery company.  I did note you took 100. off - still was a major inconvenience to have been put out.  And the delivery company was horrible, could not get the mattress up or down the stairs, picture fell off the off, my husband and I had to take the boxsprings down.  All in all a very poor experience.  I will not do any business with HSN again, your delivery company needs to be tweaked or changed, and the mattress is not up to par, as well.
  
  Sincerely,
  
  **** D'alisera

  

  Business Response

  Date: 03/19/2025

  I apologize that you actually had to take two days off from work for the delivery of order **********.  I agree that it is most certainly an inconvenience, and it is an anomaly.  I want you to know that I've reported your complaint about the delivery company in our system to be viewed by upper management.  I've issued a second refund of $100 because of the two days of work that was missed.  You should be able to confirm the refund withing 48 hours by contacting your financial institution.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** D'alisera

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop computer on 3/1 for a special price associated with on televised promotion. I received notification of my purchase and subsequent shipping notification. on 3/4 I received an update stating "Were sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination". Shortly after a second update stating: "The receiving business was closed and delivery has been rescheduled for the next business day." I live in a residential address. The last update stated: "Your package cannot be delivered to a P.O. box. We're attempting to obtain an alternate delivery address. / The sender requested that we return this package.". The address is NOT a P.O. box. I called HSN to attempt to resolve and they refused to replace the order because payment was made through ***** pay. Order ID **********

  

  Business Response

  Date: 03/07/2025

  We sincerely apologize for the inconvenience regarding your order. We understand how frustrating it is to expect a delivery and not receive it as anticipated.
  
  After reviewing your order details, we do not have record of this order shipping to a PO Box. However, it appears that the carrier deemed it undeliverable and it is currently in the process of being returned to us. Ultimately, due to the processing limitations with Apple Pay, we are unable to create an exchange for this order.
  
  To promptly resolve this, I have issued a full refund for this order as of today. If you'd still like to receive your item, we encourage you to place a new order on ************************ at your convenience. Our customer service team is also available if you need assistance reordering and/or confirming the delivery address prior to finalizing your order.
  
  We appreciate your understanding and patience. 

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/25, went online to pay off my flex pay bill with HSN in the amount of $37.99 on two HP computer I had bought in November 2024. The order number of the first computer was # **********, and the second one was # **********. I was charge $ ***** on both of these items on my **** when the payment should have been $37.99 it was the last payment on both accounts.I have had to call customer service many times about being over charge for items I have bought on HSN and the prices being different than it should be. This seem to be an ongoing problem, and I shop frequently at this online store. I want HSN to stop over charging me for items and correct the problem when I call them. This happen in November 2024, on these same computers and now at payoff of the same item incorrect amount billed which is affecting my checking account due to wrong debits amount. ******* the customer service representative said she did not see the amount charge on her end.

  

  Business Response

  Date: 03/06/2025

   

  We sincerely apologize that you experienced this, and we understand your frustration.  Ive looked at the orders in question, and this is what I found.  Originally a different credit card was used for the flex payment and that is where the high authorization occurred.  I also noticed you were able to speak to a supervisor who explained the high authorization process that is used for all our customers.  Typically, authorizations fall off in about 3 days; however, it could take longer for debit cards or reloadable credit cards.  I was able to submit a release funds action on the high authorization card.  Please contact your financial institution to ask how long it takes them to receive our request to release funds.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23022235
  
  I am rejecting this response because:

  This was the last payment on my flex pay on this item therefore no high authorization should have been made to my credit card especially since

  it was the last payment. You have no right to continue to overcharge my account on Flex pays which should remain the same until paid off. I pay my flex pay a day before it was due, so I think someone in your online store is purposely taking money that is not theirs. Have someone with the authority contact me at ************** regarding the unauthorized charge to my credit card account in the amount of $67.49 x 2 = ******. The reason given why this happen is not a reasonable excuse. If I do not hear back from you by March 7, 2025, you give no other choice but to seek legal counsel regarding this matter and the CFPB.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/07/2025

  I sincerely apologize for any inconvenience this has caused.  We do show the payments received on 3/4/25 for $37.99/each for these two orders, and I see that the high authorization has been reversed as of 3/6/2025.  For us to further research this issue and make any necessary adjustments, please provide a copy of your bank or credit card statement showing proof of the final charges for the incorrect amounts. Once this information is received, we are happy to review the details and work towards a resolution if needed.
  
  

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sharp curling iron for my daughter for Christmas. I returned it because my daughter could not use it very well in her hair it was $250. The money was supposed to be mailed back to me the first time they mailed it to the wrong address and made me wait 2 weeks. Then I spoke to a Supervisor who was supposed to over night it to me actually I spoke to two different Supervisors who said the check was over nighted it was not. They both lied to me spoke to a third ********** who saw in the notes I was promised it to be overnighted it was in the notes and he did nothing but offer me $15 coupon. I told him no I would never order another item from them. They lie to their customers and then they do nothing.

  

  Business Response

  Date: 02/28/2025

  We are sorry for any issues regarding receiving a refund check.  The customer was sent a first check, on February 13, 2025, it had an incorrect address. After the customer had updated her address, a replacement check was sent overnight, regrettably the apartment number was omitted. A third check was sent on February 27, 2025, via *** (tracking number 1Z5745130176189003) and was delivered 2/28/2025 at 11:25 AM.
  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for beat wireless headphones and PAID the first payment for them. I paid $65.73 for the first payment and it's been charged on my credit card. I check on my order and it showed delivered. I looked and nothing was left. I contacted HSN by chat so I have the conversation documented and the agent didn't care. The agent stated there was nothing she could do until 3/2 and it was contact them then she disconnected. I have the screenshot of the conversation. Told her I went through video footage and nothing was delivered she still didn't care. I paid for these and now a customer has to wait???? Are you kidding me.

  

  Business Response

  Date: 02/26/2025

  We sincerely apologize that your original order was not received, this is never the experience we wish for any of our customers to have.  While it is ******************** policy to allow carriers additional time to deliver any order before issuing a refund/exchange for a package not received, in a situation that the order indicates delivery (as this one did) we are then able to do so.

  After reviewing the order, I see that an exchange has already been created as of today (2/26/25), so the replacement order will be shipping out to you as soon as possible. Please do not hesitate to contact customer service with any questions or concerns about your replacement. Thank you for shopping with HSN and for allowing us the opportunity to resolve this matter.  

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 22989070
  
  Purchased Beat head phones which were originally said delivered when they weren't so they sent out another. I returned them within a month due to them being defective. They charged me for them anyway.
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 03/31/2025

  My apologies that you had not received a refund for the returned Beats headphones, at the time of reaching out to BBB. Our records show a refund for $52.73 was issued on 3/26/25 back to the original method of payment when the return was received.
  
  Additional I issued a refund for $13.00 also back to the original method of payment.  A full refund has now been issued for the Beats headphones.  It takes approximately 72 business hours for the refund to process on the credit card. Please contact the financial institutions to verify the refund amount has been placed back onto their credit card.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with hsn . I received the tracking number and notification that item was delivered. I called hsn because I did not receive the item. They confirmed address and sent another of the same. I received notification order was delivered. Called hsn again told them I did not receive the item . **** has sold out. I inquired if they can tell me were my item is going and they could or would not. The cust service person was very dismissive so I requested my account be closed. I called *** to inquire as to were my packages have gone and they informed me that I would need to reach out to the sender because the sender changed the address. And *** could not provide me with that information. I called hsn back because now Im concerned that whomever is getting into my account to change the ship to address has also information on my credit card etc. the cust service agent wants to assure me that is not possible but know one is checking to see who did what . And Im suppose to just except that no one could have access to my credit card when they will not even care enough to research who and how my information got changed twice and Im sure if I ordered again it would happed again.I firmly believe that hsn is aware that they have a problem and refuse to address it.

  Customer Answer

  Date: 02/04/2025

  Complete name above . Resolution I want the information research as to who and were the packages went . How they got my information and what am I to do about my address and credit card information being accessed by that person or persons? It is a crime and I want it reported. And Hsn to be held accountable.

  

  Business Response

  Date: 02/10/2025

  We apologize for the inconvenience you encountered with the delivery of your order. Upon review, we found that the address provided was for a ************ As *** is unable to deliver to such locations, following *** policy they updated the address using a utility tool provided by the *****************. The address was not changed by HSN, no one has access to your account information such as credit card. A refund has already been issued. If you have any further questions regarding details on how *** selects the address it was delivered to, please direct them to ***.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22893943
  
  I am rejecting this response because:
  I have a number of items for several years delivered to that very same address from hsn. I have never ever had a problem receiving the items. I contacted *** and they have informed me that the sender(Hsn) is in fact the one who update/changed the address and they are not able to provide the address either item from my last two orders were sent. I would have to get it from the sender. hsn. It seems very convenient to point the finger at another company. I didnt inquire about a refund or the fact that I would not except the $10.00 credit you wanted to provide for the so called inconvenience. What im concerned about is the fact that my information has been accessed. And how are you managing it. And clearly you are not. That is the problem I have. 
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/13/2025

  We understand your concerns regarding the safety of your information, please be assured that full credit card numbers are not printed on our boxes or order invoices. We have reviewed the account and confirmed no unauthorized updates have been made to your account or address. Any such updates would be subject to verification and would be documented. 
  
  Regrettably,  we at HSN cannot trace a delivery further than what the tracking number shows us. For inquiries on the final delivery location of this item, or what corrections were made to the delivery address, we encourage you to contact the carrier (UPS).  
  
  Thank you for your understanding. 

  Customer Answer

  Date: 02/16/2025

   
  Complaint: 22893943
  
  I am rejecting this response because:
  I did contact the carrier as I stated and again they told me since the order (shipping ) was changed by the sender , they can only share that information with the sender, which is Hsn. So why wouldnt hsn be able to reach out to the company on behalf of their customer and gather the information. You are saying they are the problem and they are saying you made the carnage and Im supposed to be ok with that. Some one is definitely not telling the truth. Reach out to *** and provide me the information and contact person. 
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a speaker on 12/25/2024 from HSN I never received the speaker. I never got a refund.

  

  Business Response

  Date: 01/30/2025

  We sincerely apologize that your order was not delivered. We understand how frustrating this must be and truly regret any inconvenience this has caused.
  
  A full refund has been initiated back to your original method of payment and you should see this reflected within approximately 72 business hours. 
  
  For any future concerns with HSN orders placed through ********, please don't hesitate to reach out to our team directly at ************. 
  
  Thank you for shopping with HSN, and we appreciate your patience and understanding. 

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** I placed an order on January 24 for a 15.6 HP laptop. I needed this laptop for school because my classes were getting ready start. I was informed that I needed to make a down payment of $106 which was paid. I waited for my order to be processed an hour later. I have received an email stating that my order was canceled. Not sure of why my order was canceled so I contacted HSN. A young lady and customer service informed me that I needed to speak with their verification department to verify who I am it to verify my identity whichI was fine with that I called the number they gave me the person I spoke to was extremely rude. He to talk over me And then proceeded to tell me oh well you may need to purchase your laptop from somewhere else if she failed to verify my information she failed verify who I was. And continued to say that she could not help me. I called back to customer service. They told me to call back to the verification department because what the person I spoke to did was very wrong. I spoke another individual. She was very very rude began to yell at me. I had an overall attitude. I spoke with the supervisor about this a lady by the name of ****, left me a voice message. stating that she was processing my order to have it shipped out which I still have that voice message and that I will need to in to process my order. I called back in to HSN customer service the person that I spoke with tells me that I need to pay another additional $106 I informed her I have already paid $106. This was not what was told to me in the voice message to make another payment. Which I refuse to do. They never refunded me my money. I never received my ******** getting ready to contact my lawyer. If this is not resolved, or I dont receive my order. The verification department has the worst customer service I have ever experienced and they have very rude. I would never recommend this company to anyone and that is my honest opinion.

  

  Business Response

  Date: 01/30/2025

  Apologies for the experience you had with the cancellation of order #**********. After you spoke with our verifications department the account was cleared and the authorization of $106.00 was released.  A new order does need to placed, the amount of FlexPays and price will be honored.  Additionally, a $20.00 in-store credit has been added to your account for the inconvenience, which can be used towards your purchase.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22860866
  
  I am rejecting this response because: I spoke with my back on Wednesday and this morning my money has not been returned back to my account. I was told by a CSR with HSN that my funds would be posted back to my account **************************************************** off the phone. The representative at my bank indeed mentioned they have tried reaching out to HSN to release my funds and they have not gotten a response back. At the point Im consulting a lawyer to get this issue sorted 
  
  Sincerely,
  
  ****** Adu ******

  

  Business Response

  Date: 02/06/2025

  ******, I am sorry to hear of any inconvenience you may still be experiencing regarding the release of your funds. Per our previous conversation, HSN manually released the funds from our end. If your account still reflects that the funds have not been released, I kindly ask you to provide us with a copy of your current bank statement. This will help us further investigate and resolve the issue as swiftly as possible.

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed or rebuild for items I did not receive the company **** refunded and I don't know who this company is but is hunter and war field collections that is now not allowing me to make any purchases because of items I did not receive no one reached out to me whatsoever

  

  Business Response

  Date: 01/31/2025

  Please accept our apologizes that you did not receive an order and was sent to ****** ******** collections.   The order has been pulled from collections, and you may now resume ordering at HSN.  A refund of $4.99 and $4.99 has been issued back to your original method of payment.