Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their monthly service after paying their initial set up fee and a month of service. Then got an email that they would do zero work for my company for 45 days ( making you pay another month of service before any work being completed) so I cancelled my monthly subscription the day I signed up because i felt like I was being scammed. They have my account set up to pull the monthly subscription payment twice a month after *** requested it be canceled. I spoke with ***** and he said he would get the account cancelled. Today another payment has continued to come out of my bank account and no one will answer the phone or return emails. This company is a scam and I hope this helps keep someone else from losing hundreds of dollars. They claim to help small business and its done nothing but cost mine money and time. I now have to cancel cards and update that card through all of my suppliers and merchants costing my business more time and money.

  Business Response

  Date: 10/23/2024

  To whom it may concern, 

  I hope this message finds you well. I wanted to follow up regarding the recent resolution that has occurred between Apex Media Solutions LLC and *************************. I'm glad to say were able to provide a full refund due to credibility concerns Mr. ****** was experiencing. Attached above are the receipts for the refunds provided. I have found that we were able to successfully resolve this matter and accommodate the requests placed by our former client. The feedback is invaluable, and it helps us continuously improve our services and processes. Thank you for your patience and for allowing us the opportunity to make things right. We truly value your business and appreciate your understanding. If you have any further questions or need assistance in the future, please dont hesitate to reach out.
  

  Best regards,

  ********* ******

  Director of Customer Relations

  ********************** 

   

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have told me they would advertise my business in voice platforms and it does not come up at all.

  Business Response

  Date: 10/23/2024

  To whom it may concern, 

  We are glad to say that we have been able to successfully resolve the concerns presented to us by ******* ********. We provided a full refund to address the concerns brought to us via customer service and here through the ********************. ******* is working directly with me moving forward to help assist with the program we have enrolled him into and we are working toward delivering a better customer service experience successfully. Please let me know if there is any further information we can provide in order to close the complaint. 

  Regards,

  ********* ******

  Director of Customer Service

  ************

   

   

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a cold call regarding my small business promising that they can increase my rankings on voice recognition platforms such as ****** Home, Amazon ****** Apple Siri, ********* Cortana, and ******* *****. I paid $219.98 for services on August 22nd they failed to deliver on. I became skeptical due to them processing the transaction as the agent on the phone had to place me on hold multiple times regarding my receipt that I never received via email - so they claimed is a very common issue. Which raised a red ******* then after being placed on hold a 4th of 5th time, I read further reviews about this company scamming people and so I asked for a refund and the agent instantly got angry as his tone and demeanor changed while on the phone with me and has tried to convince me to try the service although I declined multiple times with no resolve.I was called multiple times on later days for another agent to try and offer more services that I declined and I just want my money back. I just tried calling their service line prior to this complaint to see if there can be a resolve and no one has responded. I just need my refund to be issued please.

  Business Response

  Date: 11/04/2024

  To whom it may concern, 

  We were able to successfully resolve the concerns of Ms. ****** We returned the disputed amount as the client was not satisfied with her customer service experience or the service itself. I am happy to say that we were able to come to resolution and we wish Ms. ***** the best of luck in her future endeavors. Please let me know if you need any further information in order to close this complaint.

  Regards,

   

  ********* ******

  Director of Customer Service

  ************

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS CONTACTED ABOUT BUSINESS SITE INPROEMENT. I PAID THEM OVER $1000.00 TO TO THIS FOR ME. I T HAS DAMAGED MY ON LINE PRESENCE. AFTER COMPLAINTS, IT STILL CONTINUES. AUTO DRAFT HAS CONNTINUED.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started a Voice Search listing with them for $149 setup and $19.99 a month after. AFter not getting anything for a month I called and spoke with *******************. He talked me into staying. after this $149 charge to be charged to me that day. I have received nothing from this company. I have called every number they gave me and nothing. THere is no one to even cancel.I want this stopped and my money back.*******************

  Business Response

  Date: 09/16/2024

  Dear BBB, 
  
  We are writing to request the closure this complaint filed against our company. We are pleased to inform you that the matter has been resolved amicably with the client. After thorough communication, we provided the client with the requested refund, fully addressing their concerns.
  
  Additionally, the client has informed us that they have already contacted the BBB via email, requesting that the complaint be closed and removed. Given that the issue has been satisfactorily resolved on both sides, we kindly ask for this complaint to be officially closed and removed from our record.
  
  Thank you for your attention to this matter, and please feel free to contact us if any further information is required.
  
  Warmly, 
  
  *****
  Apex Media Solutions 
  ************

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manager of the company promised higher ranking on ****** within month , we have prescribed to their monthly service and it had been 3 months already and till now we have not got promised results - not even one single customer reached us so far. When we contacted them on this matter every tine heard the Same story - our account is being optimized to ****** and we should get ****** visibility and potential customers calls in the near future that no one knows exactly when this will happened. Until now we have not got any noticeable result of their work. We would like either prove of their work for this passed 3 month or FULL refund for the service that have never been provided

  Business Response

  Date: 09/13/2024

  Dear BBB, 
  
  We are writing to inform you that the client has reached out and we were able to resolve the matter amicably. The client has agreed to close the complaint and will be resubmitting their original request. We kindly ask that this complaint be closed and no longer visible on our page. Thank you for your attention to this matter.
  
  Sincerely, 
  
  Anisa 
  Customer Service Manager 
  **************

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially got a incoming call from Apex Media back in May I believe. At that point of me being a small business, I was willing to try anything to get my brand out to the world as I knew it was being restricted by the algorithm. When I got that incoming call, I thought Apex Media was going to be my saving ****** Month after month I request to see spreadsheets or live charts showing how my business is showing across all 72 major search engines. Meeting after meeting I asked about this and it was "next meeting, next meeting". It took me trying to CANCEL my service for a manager to reach out and try to explain how it works. I informed him when I had the initial call months ago, that I was a struggling new business and that I couldn't afford their services. They cut me a deal on the month price, promising to see my money back almost instantly with the online integration. Month after month I struggle to pay APEX based on their false promise of "it will pay for itself". When I spoke with the manager in August, he cut me yet another small deal and moved my payment due date the end of the month (instead of middle). The payments are all handled automatically on Apex's end, so there is no way for me to manually make payments. I have not heard from them, and they have not taken out my payment on the 30th..... I will be damned if they try to say "nonpayment" was on me..... I had the money in there for 3 days after the "due date" Last time I missed a payment they called me MULTIPLE times a day to have me pay it (which I did and was expecting this time, but still no call). I have taken it upon myself to reach out to a LOCAL media company, and they have pointed out a few things that APEX did that is hurting my location in the algorithm. I am not denying that they did SOMETHING for my business, but based on the other complaints and my own, I do not think they are as legit as they say. I tried to cancel services once already, please just let me cancel this time.

  Business Response

  Date: 11/04/2024

  To whom it may concern, 

   

  I was able to touch base with ****** and ensure that she was provided a resolution due to the concerns she had brought to our attention. We have refunded the $398.99 amount was  and wish to close this complaint. We are grateful for the transparency from ****** and wish her the best of luck with her future endeavors. 

   

  Regards,

   

  ********* ******

  Director of Customer Service 

  ************

  Business Response

  Date: 11/04/2024

  Attached are the receipts for ****** *******. Please let me know if you need any additional information from me! 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted via Apex media Solutions about hosting my business. After many calls i finally accepted a years' service for voice Listing my Appraisal business. After two months i called them to ask them why my business has not been listed but was told it takes time to set it Up and that i should call back in another month. 3 months pass and I call again only to not be able to not speak to a person but am instructed to leave and email in the mail system-which i do. Did that for a couple months but never got a response? 6 months into it i try to call them only to find out their office is closed, and website has been taken down *** services were ever provided as promised

  Business Response

  Date: 08/06/2024

  Dear **** and the BBB,
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to address it. We are committed to ensuring the satisfaction of our clients and take any concerns very seriously.
  
  We are pleased to inform you that we have processed a full refund for the amount the client requested as a resolution to this issue. We were happy to do so once we were able to get in touch with the client and understand your concerns more clearly. Our goal is always to provide the best possible service, and we regret any inconvenience that *** have been experienced. We appreciate your patience and are grateful for the chance to resolve this matter to your satisfaction.
  
  If there are any further questions or if you need additional assistance, please do not hesitate to contact us directly.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Anisa 
  Customer Service Manager 
  **************
  

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 61 automated unsolicited telemarketing phone calls from Voice Search Activation, which I was told by the call center *** is owned by Apex Media Solutions, LLC, between the dates of 9 July 2024 and 25 July 2024. I have ***eatedly requested that they remove me from their list. I have been told by call center ***s on multiple occasions that the only way to be removed from their call list is to purchase their services.This company does not use the authentic first and last names of call center ***s as required by Florida law. They will only accept a credit card over the phone for the sum of $195 down and $19.95 per month. Their script leads consumers to believe that particular qualification is required in order to be eligible for their services, but this appears to be a mis***resentation. Furthermore, the services that they purport to offer are dubious at best and probably an outright scam. I am a subject matter expert and former college professor and subject matter expert in digital marketing, and it is my considered and expert opinion that their service offering does not square with how this market works.This company's eagerness to flagrantly and blatantly violate the law in contacting companies and refusing to desist when requested should give any company pause before dealing with them. I have filed a complaint with the Florida Department of Agriculture and ***************** and the **********************************

  Customer Answer

  Date: 08/27/2024

  I hereby retract my complaint against Apex Media Solutions and consider the matter resolved to my satisfaction. Please see the attached agreement documenting the same.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has claimed to bring my husband new customers to his mechanic shop by advertising his shop on ************************ and other large social media outlets. We have yet to receive a new customer from these services. The issue is that they have been taking money out of our personal account after we amended our contracted for the money to be withdrawn for monthly payments out of our business account. The contract was "renegotiated" June 14, 2024 with the first corrected payment to be taken June 18. This however did not happen, and the money came out of our personal account. The monthly amount is $199.99. After speaking to our contact at ****, *******, he said "he would push the issue through." Nothing happened to fix the problem, and now Apex is withdrawing payments twice a month as of 7/13 and 7/15 from both the business account and the personal account. The $199.99 was taken from the personal account twice, and charges of $199.99, $19.99, $19.99, and $219.98 have been taken from the business account.

  Customer Answer

  Date: 08/02/2024

  After my husband discussed more with the Apex customer service, the representative listened to our grievances and helped explain the misunderstanding. Steps were taken to ensure double charges would be rectified for future situations and that the biggest issue was the lack of prior knowledge of extra charges to the account. At this time, we are satisfied with their assistance, and my husband wishes to continue using their services.