Business Profile

Air Conditioning Contractors

And Services

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Complaints

This profile includes complaints for And Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

110 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired And Services to replace evaporator and txv valve on our air conditioner for our home in, since it has been installed it has failed an additional two times. I have paid two other ac companies to look at it and they have told me that the reason the txv valve fails is because it is a complicated process to remove the contaminants from the system and recharge it when replacing the valve and if there are contaminants left in the system it will cause it to fail. The system is internal. It is soldered on and off and cleaned internally by the company. The company gives their clients a one year warranty on their work. The company will not guarantee their work because they are telling us and took pics that the evaporator coil is dirty from dog hair and drywall dust, which are external that is why they will not stand behind their warranty. I am requesting the $1830 back that we paid them to fix the ac since each time they send one of their techs out they complain about how it was installed wrong. And we are having to live without air in *******. The new manager has refused to make it right. We need to hire a different company. Also the other ** contractors said they should have installed a filter drier which their estimate of $1100 to fix includes. Common reasons txv valves fail are: contaminants in the system, improper refrigerant charging and incorrect refrigerant type, moisture in the system, excessive oil or wrong type of oil, poor installation or replacement technique, failed filter drier or no drier change, system overheating or pressure issues,or manufacturing defect. At any rate the air conditioner was installed in 2020 by previous owners and the txv valve in only under the 5 year parts and warranty through April 2025.
Business Response
Date: 04/24/2025
**** our branch manager will be reaching out to help rectify the problem.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Water leak in ******* and slow drain in kitchen they came in and said it was pipes under the floor and the only way to fix would be re-pipe the house. Never even looked at plumbing....$15,000 loan taken out through company they set up. Half way through the work hallway flooded again and workers said nothing they had done could have caused it. It had been the ** unit causing the leak. I emailed the company contact and never heard back I have called and emailed and have not heard back from manager. Work was completed now I have to replace the act issue which was the **.
Business Response
Date: 04/24/2025
We're sorry to hear about your experience. Our location does not service ********* so we are unable to help rectify the issue.
Customer Answer
Date: 04/24/2025
Company has reached out and is working with me on fixing the issues. I am ok with closing the complaint with a satisfactory follow up.
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mar 29 Monday air-conditioning unit not working.they came flushed drain line with blue solution and chased it with water.never snaked line.charged ****** dollars left and air conditioning not shutting off.called wouldn't come back Till Wednesday which is 2 days later.was told to shut off and on with thermostat.on ******** on Tuesday had another company come cleaned drain line properly charged 100 dollars which seems about right for job not 529. And was gone in HR and air-conditioning was working fine .the other company AND was going to refund my money and never did I am disputing charge with credit card company and with you totally a rip off unreputable and very shady company.
Business Response
Date: 04/10/2025
On March 31st we received a call from the customer that ac wasnt coming on. Our technician ********* did the following per the signed invoice. "Removed the vent , & cap, went outside removed the 1/2 PVC then connected a small 6" piece of 3/4 capped poured drain cleaner down pipe untill full waited 15 mins removed cap watching the most growth come out that I have ever seen. Highly recommend new pvc." She advised this wasn't a permanant fix and gave the customer solutions to fix the problems. The customer chose to do only the work provided taht got the system up and running. Days later the ac system stopped working because the unit isn't functioning correctly. The customer chose to have another company come out to provide an alternative solution. We perfromed said work advised the customer of what needed to be done to get the ac operable again, they chose to only do the temporary fix and were charged accordingly. We would be happy to provide a 10% reduction for customer satisfaction.
Customer Answer
Date: 04/10/2025

Complaint: 23177570

I am rejecting this response because:

I called with in HR after they left told them unit wouldn't shut ****** was not days they told me it would be 2 days before they could come back .that's why called other company in morning air now was name of company I called they said drain not properly cleaned they cleaned they cleaned drain got lot more sludge out of drain and charged 100 dollars not 529.when I told them as embarrassed as was that someone changed 529. They said never heard of charge that much to clean drain.these people should be ashamed and now there lying on top of ***** 66 on fixed income unreal they can get away with this I'm sure I'm not first.have phone records of calls there full of ****.
Business Response
Date: 04/11/2025
We did more than just clean the drain line. It had to be flsuhed, drained and redone which our technician did while on site. If the drain line wasnt cleared the system wouldnt have come back on. We are willing to bring the total for the visit to $350 to help out.
Customer Answer
Date: 04/11/2025
The system would come back if drain is clogged .the system won't shut off.which is what happened system keep running because water was in drain line.which is why we had it cleaned next day the right way which cost me another 100 dollars because of their poor ******* willing to pay for service call but come on 350 is ridiculous.the company that came air now was here longer than they were and 100 dollars.they said line was not draining properly.they got a lot of stuff out of line.

***** ******
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/31/25 AND Services came out in a request to fix an outside faucet. IT Was a simple repair.The tech called the office to obtain a price and quoted me $183 to replace the faucet. I agreed .20 minutes later, the repair was completed.I gave the tech the credit card info, he entered into his tablet, thanked me and left.He left me no receipt nor invoice. I later called the office for a receipt.Upon receiving the paid invoice by email, I was dismayed to see that I was charged $493 for the visit, not the $183 that had been agreed upon.Called the office and was told tjat the tech and his manager would be forwarded my ************ response from either. Very shady business practice
Business Response
Date: 04/04/2025
We're very sorry to hear about your unsatisfactory experience with our company. ******* our plumbing manager will reach out to rectify the issue.
Initial Complaint
Date:02/12/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They lied to me and said the bathroom would cost twice as much if it broke down in the future and they charged me, ****** just to line a pipe, told me I had to sign the paperwork and I did not know what I was signing as I have dementia. They did not pull a permit which was required by the city.I finally was able for them to get a permit but of course they didn't include the bathroom. Left holes in my walls for 5 months. They took advantage of an elderly person with dementia, I told them I could not afford any payments over 200 per month now I had to finance this till 2039 and I still can't afford the payment s 332 per month
Business Response
Date: 02/13/2025
******* our plumbing manager wll be reaching out to rectify the situation.
Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AND sold us a new Daikin air conditioner 9.22.22. Issues:1.Found out they had not put a filter and unit had been running filterless for one month.2.Every time we changed the filter found wet filters, water had been dripping on the slab.This went on for weeks.3. AND tech came. Found dripping wet filter, said there was nothing wrong.4. Had to call AND 5 times over next few months (6 months) due to dripping wet filter 5. Frozen evaporator coils.6. Changed ***** coil twice in the first few months 7. Wet filters (th mold busuild up) continued.8. Changed evaporator coil again.9 Kept needing tech to come out as unit was not cooling 10. Upon insistance, tech found that the unit had been leaking refrigerant from installation 11. 2 years later and many visits from tech without resolution AND could not get parts to repair unit over a holiday weekend because they could not get the manuracturer to send parts. Spent 4 days without air 12 AND sent an "air filtration" specialists who found the whole system riddled with mold and mildew-Have been in this house for 20 years, never had mold problem 13 AND offered the only solution to purchase a $4000 air filtration system. They had sent their air filtration sales person. to solve our mold problem 14. Before AND sold us a new air conditioning we NEVER had any mold problems. Since installing the new system we have developed terrible mold due to AND lack of resolving the leaking systems and always wet filters 15. AND failed every step to demonstrate technical knowledge of their product, causing a problem that we know have to solve by paying over $4000. and keep suggesting different ways to fix failed expertise 16 AND techs are always pleasant, but we feel they have displayed gross lack of ***************** request is for AND to absorb the cost of the unit ($4000) we had to instal to resolve the mold problem that was caused by their ************* fixing a serious problem in the previous months with this expensive unit ($14,000)
Business Response
Date: 02/13/2025
We are sorry to hear about your unsatisfactory experience. **** the branch manager will be reaching out to attempt to rectify the issue.
Customer Answer
Date: 02/14/2025

Complaint: 22929451

I am rejecting this response because: I am still waiting for AND services to reach out to me. No contact from them yet.

Sincerely,

**** *********
Business Response
Date: 02/17/2025
We have been in contact with the client. We are willing to absorb $2000 to satisfy the client. The ac system was installed and inspected by the county to assure proper insallation. We have many attempts to rectify the issues and are willing to credit back $2000 to satisfy the situation.
Customer Answer
Date: 02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Customer Answer
Date: 02/26/2025

Complaint: 22929451

I am rejecting this response because:
The refund was still not received to date, please let them know.
Business Response
Date: 02/26/2025
The refund is being processed.
Customer Answer
Date: 02/26/2025

Complaint: 22929451

I am rejecting this response because:

Sincerely,

**** *********
Customer Answer
Date: 03/05/2025

Complaint: 22929451

I am rejecting this response because:

I reject this response because the refund is still not completed. AND air services stated that it was done one week ago. Refund not received yet. This credit card bill is now due. Thanks.
Business Response
Date: 03/06/2025
It's still being processed. It will to you shortly.
Customer Answer
Date: 03/11/2025

Complaint: 22929451

I am rejecting this response because although the $2000 refund finally processed, the issue with the $14,000 Daikin unit has not been resolved. **** set yet another tech to confirm that the unit is still dripping on filter. Tech suggested yet another cause. Finally spoke with ***** who said would come out. ***** did not intend to come but stated that he said a tech would come (not true, he dispatched this tech after I called the company to confirm if ***** was indeed coming. Didn't need another tech to confirm what the previous 9 techs have done: the coils drip water on the filter causing mold and rust. Asked ***** to remove unit and replace it with one that actually works, or get a Daikin specialist to come to diagnose issue. Every other variable has been checked. Today, we have not been told of next steps. This is issue has been since the day we bought unit back in September 2022. ***** or a higher manager must contact Daikin and send a professional to correct issue or replace the existing unit for one that works. Thanks.

Sincerely,

**** *********
Business Response
Date: 03/13/2025
**** or ***** will reach out today.
Customer Answer
Date: 03/24/2025

Complaint: 22929451

I am rejecting this response because:
They still have not resolved the issues. There is a part they forgot to put in 2.5 years ago.

Sincerely,

**** *********
Business Response
Date: 03/25/2025
The part has been ordered and will be arriving this week. We will then just need to schedule the appointment to install the part.
Customer Answer
Date: 03/26/2025

Better Business Bureau:
Today, after 2.5 years since installation, and over multiple tech visits, a new part that was missing at installation was added to prevent dripping water on filter. We will wait one month before checking new filter to see if indeed the issue has been resolved. Thank you.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new AC from the company. The system malfunctioned by freezing up. I called a maintenance call. The worker placed USED PARTS on a new system. I was told the company ordered a new part well this was 8 months ago! I have been waiting! Horrible! ****** customer service!
Business Response
Date: 01/10/2025
We would be happy to take care of the issue. We diagnosed a bad blower motor on 5/24/24, unfortunately the motor was on back order so we installed a "new" universal motor to make sure the client was cooling. The motor finally came in om 10/24/24. We have called and tried to schedule the repalcement and have had no response. Please let us know when we can come out and finish the job and collect payment.
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This started on Nov 7 th. I had water coming under me toilet when I ran the shower or flushed toilet in other bathroom. An employee of AND Services came out and cleaned out the drain. He informed me that there was a belly in the line and the pitch needed to be fixed. The contract was for *****. I paid the ****** down and was to pay the rest on completion. He (Yulio) said if I cancelled I would have to pay 5198. He told me that a permit needed to be filed and an inspector would come out to check. I found out no permit was pulled. I complained because things werent being done right. They gave me a pressurized toilet that turned out to be too high for me to use. They took away one toilet that just had hard water stains in the tank. I texted him Sunday morning to let him know. He said he would see these guys on Monday morning after their meeting. I checked with ******** to see if they would take the toilet back. They said they would if we had the original box. The plumbers left here at 9 pm Saturday night. If he would have contacted them he would have been able to return it. He came Monday morning at 10 and requested an extra ***** would be due because the work was more than they thought. He wanted me to sign paperwork but I refused explaining the job was not done. They came back and removed the toilet and poured concrete without rebar. The estimate was far above the scope of work. I had someone come in to give estimate on putting new tile down so I could have another toilet installed. He said the whole house would cost ****** to redrain he informed me that rebar was not done so the floor could possibly sink down without rebar. This contract should be null and void mainly because of permit. I am a 76 yr old disabled veteran and feel I was really taken advantage of I dont feel as though any more money should be paid for their shoddy work. They seem to have over 108 complaints with the BBB and should be checked out for price gouging and shoddy work.
Business Response
Date: 11/19/2024
We have tried to work with the client. On our original visit we found multiple issues and presented options to rectify the porblems. The client agreed to one of the solutions provided. While doing the job another problem arose and was brought to the clients attention. The client verbally agreed to additional work. The additional work was around $5,800. We failed to get a signed invoice from the cleint for the additional work and the client refused to pay for it after completion. So the original job that was agreed upon was $20,000 and approved as well as signed off on said work. The entie project came to $25,800 which the client signed for $20,000 with a $10,000 deposit and the other half due upon completon of the project. We have reached out to the client to receive the signed and appproved work for the additonal $10,000 owed. The cleint told the branch manager after all the work was done that she recently spoke to her "handy man" and said he thinks the job should have only cost $10,000 so after the cleint agred to the work is now refusing to pay the agreed upon amount remaining of $10,000 and said we will have to take her to court to execute our contract. We are not wanting to get into a legal battle when the cleint received additonal work at no charge and now is refusing to pay for the original contacted amount. We have all legal documents signed and approved as well as the permits for the job. We have gone above and beyond the scope of work for the price and expect to receive final payment for the work provided.
Customer Answer
Date: 11/20/2024

Complaint: 22565374

I am rejecting this response because:
They never filed a permit for this job. I checked with the county and no permit was pulled. I consider this elder abuse and price gouging. They removed a toilet and I only have one now
Sincerely,

******* *******
Business Response
Date: 11/25/2024
We have tried to reach out to the cleint with no call back. When she has answered she hangs up the phone on us. The work that was done was above and beyond the work that was contracted for.
Initial Complaint
Date:11/08/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased an air conditioning system from the company in May, 2023. During the course of the first year--that is, while the system was under warranty--we had a continuing problem in that the unit would not draw down to the temperature set on the thermostat. We called the company and had service technicians out several times, and one of this times a section of the unit was replaced (to no avail; the problem continued). The technicians were unable to find the source of the problem, and the last time the company was called (just before the warranty expired), the technician told me there was nothing wrong with the unit. On October 3 of this year, we were out of town but had guests in the house. They complained about the same issue. This time, I called a different company, ******* Service, to inspect the unit. The technician discovered the problem almost immediately: there was a leak on the braze join near the ** which appeared to have been caused at installation in May, 2023. (I have photos of what he discovered.) The technician fixed the problem, which resulted in a cost to us of $670.00. Since And services was unable to locate the problem--which was apparently caused by their own installers--during the warranty period (the the repair would have cost us nothing), we are asking for reimbursement of the $670 we paid to finally have the problem repaired. Incidentally, I would have preferred to have solved this issue directly with the company, but I have been unable (despite several promises) to get a manager to call me since I began contacting them on October 4.
Business Response
Date: 11/08/2024
**** our customer relations manager will reach out to rectify the issue.
Customer Answer
Date: 11/08/2024

Better Business Bureau:

The company contacted me this morning and has resolved the issue to my satisfaction.
Sincerely,

****** *******
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************** ****, ****************************************** 7/26/24 - Issue: Leak at the water main. Homeowner ******* **** contacted AND Services Plumbing.Service Person ******* was sent out. Initial verbal quote to cut back root and repair pipe was $980. After working on it for about an hour hour - he determined he couldnt do it and Invoice #***** sending install out to cut out the roots w/a chainsaw and repair the leak. This revised scope of work was quoted as $3218. We were required to pay up front before they would send anyone else. We paid the $1609.7/27/24 ************ of 4 was sent out. 40 minutes later using the same equipment as ******* on 7/26 the repair was done.Homeowner disputed paying another $1609 for less than 1 man hour of work. ****** then wrote ******* will give price reduction on the bottom of Invoice #*****. We never heard back from anyone so we hoped it was a dead ********** forward to October 31st and to our surprise, this charge hits our card.Scope of work DID not warrant $3218. We honestly believe the $1609 is an overpayment. We have opened a dispute with **** for the 2nd charge on 10/31 of $1609.11/4/24 - 9 am- Homeowner contacted AND Services Plumbing. Spoke to ****** who assured us a manager would be in touch by days end. As of 11/6/24 7 pm, we have not heard back from the plumbing company.Before and after photos available.
Business Response
Date: 11/07/2024
******* will call to rectify the issue.
Customer Answer
Date: 11/14/2024

Better Business Bureau:
******* did contact us and we did receive the requested refund.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* & ***** Bear

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