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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cirkul has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      Tampa, FL 33619-9620

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 368 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order# *********, amount $112.11 on 02/28/25, and the package was reportedly missing or lost in transit. Cirkul responded that a replacement was sent, and when I did finally receive it, multiple items were incorrect. I placed another order# ******** for $92.71 on 04/03/25, and again, same issue happened. For both orders I also paid the expedited shipping fee of $5, but for neither order were they expedited. At this point, I want a full refund for both orders and wish to discontinue online ordering.

      Business Response

      Date: 04/11/2025

      We previously sent the customer a message to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for the amount of 96$ and the shipment never arrived. They offered to replace the shipment, but at this point I wanted a refund and no longer wish to do business with them. They are refusing to give me my money back, saying they are unable to. They offered to send an other shipment, but I dont want their product anymore. How can they legally have a no refund policy?? Can they just refuse to send me my money back? There is no warning whatsoever about no refunds on their website. If it is, its in fine print and hidden from customers. I would like to get a refund. Thank you

      Business Response

      Date: 04/07/2025

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this month, I ordered 4 Cirkul water bottles with cartridges to match. Upon receiving them, my family noticed that some of the cartridges kinda worked, while mine did not at all. We paid close attention to the directions for use. I contacted Cirkul, and yes, they were understanding and gave me a two-for-one replacement for the cartridge issue. I went ahead and ordered more cartridges so that we would have multiple flavors. Upon receiving THAT order, my entire family noticed that the new shipment of cartridges simply didn't work. Again, I want to defend us in that we paid close attention to the directions for use and even tried to troubleshoot any other solution to the problem, to no success. I contacted the company once more, stating that we just are unhappy with the bottles in general. They don't work. They are impossible to drink out of. The response I received was insulting and ridiculous, with instructions on how to troubleshoot some more. When I stated that I did troubleshoot and try any tips given with still no luck, I was told that I was "confused." Times are tough, and it is upsetting to know that I spent money on something that my family cannot use with ease. What hurts even more is how I was treated. I was told to have "happy hydrating." Not sure how this is possible when barely any water comes to my mouth. Thank you for your time.

      Business Response

      Date: 04/01/2025

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 04/01/2025

       
      Complaint: 23136045

      I am rejecting this response because:

      I would like a refund. At this point, I am so stressed by the back and forth with Cirkul, and my family has tried many attempts to work with the products. They do not work properly. Please communicate with me here and not my personal email.Thank you. 

      Sincerely,

      ********* ***********

      Business Response

      Date: 04/02/2025

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I each received a 40oz Cirkul cup that came with 2 cartridges and an extra box of 6 flavor cartridges as a gift from our son. The cartridge flavors are horrible and undrinkable. The cartridge uses a rotating dial to increase or decrease flavor or water. The settings don't properly work. The flavor either comes out too strong or too weak- no in between setting despite a flavor dial The flavors have a metallic and horrible after taste. Removed the Peach Tea cartridge then tried Iced Tea cartridge. Both resulted in the same horrible taste and are useless. After 2 cartirges, these cups are unusable unless a cartridge is installed making them useless since we cannot drink from the cartridge. Our son purchased these from *******, however since they were gifts to us, we do not have a receipt to upload. This also makes it very awkward when he asks how we like the gift he bought us. This was a waste of his money and we cannot use them. We are now stuck with an expensive and useless cup. We are open to options in resolving this issue.

      Business Response

      Date: 03/10/2025

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,
      - Cirkul Team

      Customer Answer

      Date: 03/10/2025

       
      Complaint: 23040858

      I am rejecting this response because: the product does not work well. Changing flavors does not make it work better and after trying two of the flavors they both taste horrible. I don't see how this would change with two other flavors. The product isn't a good design and we are unhappy with it. We don't want to try other flavors. 

      Sincerely,

      ***** *******

      Business Response

      Date: 03/11/2025

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just purchased this water bottle and am having problems with it. I have filled what is on their site and also you tube channels and on #4 I still get either just water or a mouthful of product which is gross. I wouldn't have put this up for BBB except that there are a bunch of complaints on this same problem and these are still being sold with the same defect. I bought mine at ******* and so can't send an email to the company because you don't get their email for problems unless you buy online and then it comes to your email. It's a terrible thing to do.

      Business Response

      Date: 03/06/2025

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team

      Customer Answer

      Date: 03/07/2025

       
      Complaint: 23025585

      I am rejecting this response because:

      This is not something I need help with. This is a defect on their part that needs to be fixed.  Having to open my lid everytime I want to take a drink is terrible. 

      Sincerely,

      ******* ******

      Business Response

      Date: 03/10/2025

      Please email us at *************************************************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      flavor cartridge filled with mold,i bought several cartridges and now im afraid to even drink out of them

      Business Response

      Date: 02/21/2025

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After reading up on the cirkul straw sip cup lots of people have the same issues I do. That was a horrible invention/idea. A straw sip cup that doesnt work properly. I have to flip the cup upside down to get a little flavor then back to drinking plain water. My cup is a defect and I am not happy after spending 40 dollars for a cup. They need to take this product off the market! A waste of all the cartridges I bought for I been using my little sons cup! Bought from *********************************

      Business Response

      Date: 02/11/2025

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original transaction date was back on 01/04/2025, where I purchased 40 cartridges for $100. I specifically did not accept nor agree to an auto plan for these products. It was solely to try them. I never received any emails stating that this would be on an auto-plan basis or that I would be charged in advance for future shipments. There was no contract signed stating that this would be an on-going payment plan. It was not until 02/06/2025 that I received an email stating I was now billed another $100 and my order was already in route. When contacting them, they could not refund me the $100 because it was already shipped. They had stated that they send out emails 2 days in advance; however, I searched every email and spam folder I have, no notifications were received in advance to allow me time to catch this. I was already charged and nothing could be done. I never activated any account to cancel this plan in advance as I was never notified that I was part of a payment plan for additional products. They have stated that they have cancelled my continuing payments but again will not refund the $100 or stop the shipment. I did ask if I could return the product same day as delivered ensuring unopened box and they stated it's already been processed and nothing can be done. The whole idea of a payment plan automatically being included when purchasing a one time product bundle is deceitful, misleading, and lack of communication in advance to ensure people's monies will be withdrawn to allow for time to cancel is bad business practice.

      Business Response

      Date: 02/11/2025

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 02/13/2025

       
      Complaint: 22909799

      I am rejecting this response because:
      Hi Bre,

      I remember specifically not wanting to do a plan and wanted to try out a lot of cartridges as we have a larger family. It was a mix of flavors for everyone. The fact it automatically selects a payment plan when ordering is deceitful to receive a free bottle is not worth it. We had already had 6 bottles from a local volleyball club event. 

      I looked through every email and spam folder etc to find the 2 day prior email but could not locate anything. I did get your order has shipped email in which I responded to immediately to prevent that. Which was too late to do anything about. 

      I dont think that 2 day notice  email was actually delivered to prevent the order. 

      There should be extra steps to ensure the purchaser is fully aware of what your company is doing to peoples finances with commitments when trying to purchase your products. Such as an extra question that specifically states before proceeding with this order, you agree you will be charged on the next billing cycle of (date) for another shipment. Do you wish to continue? 

      To set up an automatic bill plan by a simple check box being missed and automatically selected when purchasing a product is simply an unfortunate way to receive recurring business. 

      Had I received that 2 day notice email, I absolutely wouldve stopped the shipment. 

      I also offered to return the package same day or wouldve even told the postal service to not deliver and return back to ensure refund and safety of products but was informed thats not possible. 

      I still have not opened the current shipment because we are not happy with cirkul products at all. Even with all the flavors we have. 

      Then the only resolution the company offers is your fault but heres $10 e gift card for products you dont want. 

      Overall, this whole process is bad business practice and really should have better ordering steps in place to ensure full disclosure to consumers. 

      Thank you for not working towards a better resolution and only responding due to a complaint by the BBB rather than when I tried to work it out with the company directly previously. 
      Sincerely,

      ******* ****

      Business Response

      Date: 02/14/2025

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 14 inserts. I opened the blackberry lemonade and it tasted awful, like a plastic bottle thats been sitting out in the sun. So I decided to try a different flavor from a different series b/c maybe it could just be the flavored lemonades. I tried the cucumber and same hot plastic taste. I immediately sent a email, put in a refund request on the cirkul site. I finally got through to the company by phone today after multiple attempts and requesting a refund or replacement online with only a "how did we do" follow up email but no email to fix the concern. I spoke with a representative today and he told me the most he could do was offer free three sips with my next order or offer a $5 gift certificate. When I told the representative that is not acceptable, he then changes it to two free sips with the next purchase. I respond you just said 3 why is it now down to 2? He says "oh I am sorry we can make it 3 if thats what youd like". If that is permissible, why cannot I not just get a full replacement for all 14? I even asked if they could give me a certificate to use to one of the retailers like ******* as thats where I first discovered Cirkul and had no issue with the two inserts I received from ******* for christmas. He said that is not possible. He also asked me to send a picture of all 14 barcodes for the products so they can further look into the issue. So I am not only being shorted, I have to do their jobs? This is unacceptable and I'd prefer a full refund.

      Business Response

      Date: 01/24/2025

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order that never arrived upon looking shows delivered by a photo that isnt even of my home, company wants to argue in sending a replacement instead of my money back, this is my last chance with them before issiung a chargeback from my bank. This is unacceptable since this was a gift that didnt arrive and reshipment would not help for a gift that was needed. If you can reship you can refund, Im concerned I wouldnt receive it and once again was a gift, I had to purchase items in store. I hope someone can do that right thing here and help a paying customer that does buy from your company several times.

      Business Response

      Date: 01/10/2025

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    Cirkul is NOT a BBB Accredited Business.

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