We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Delivery Service

Sonic Courier Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Sonic Courier Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sonic Courier Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package from **** on March 9th 2025. It was marked as delivered on March 11 2025. When I looked at the tracking it led me to Sonic Transportation as the courier. I have no package and cannot get a hold of anyone from Sonic Transportation. I look at their ****** reviews and its the same story. All **** packages that were all delivered at 7:00pm and signed with the same initials. But no one is getting their packages. Someone needs to put a stop to this.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive several packages from **** and they often use this company not knowing they have been stealing packages from this specific store for months I dont know if an employee is doing this but ****** is filled with people complaining to have an online store but a random person signing the packages **** most lost or missing packages has same delivery proof fake signature this cannot be casually I read reviews for at least ***************************************************************** this company under their eyes

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased clothing from **** for my son and Friday January 3, 2025, it said it was out for delivery and was marked as delivered at 7pm. I have cameras all over my house and I work from home so I never had anyone attempt to knock on my door at all. It says it was signed by **** and I have no idea who this person is. My neighbors had never received anything either. The tracking information is ZAR287184615. The delivery location seems to be far from my address as I saw on their gps and they marked it as my address which is entirely inaccurate. I will be seeking criminal charges against the driver if this package is not delivered immediately. I am not afraid to drive to your location. This is grand larceny because of the amount of money I paid for items. I called the ***** number for new users and they stated that this number does not belong to sonic ********************************************** This is beyond ridiculous and frustrating. Now the items I purchased are out of stock and **** is also doing their investigation. ***** that this company is still in business with as many stealing complains as they have for never delivering **** packages.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online **** purchase. I have been expecting my package, I received an email confirming delivery, however, it was never delivered. There was no image included on the delivery email received.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business was supposed to delivery a package from a vendor. The package stated it was delivered and left at front door with no photo to confirm. I want my package tracked and delivered. Contacted the vendor and was told Sonic never responded with an answer.

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 25th 2024, we bought clothes from **** to be delivered through Sonic Courier Inc. At *** today December 30th 2024, the package was said to be delivered but was not. When I tried calling the customer service number, it leads to nowhere. I tried also calling the other number provided and A girl answered having never heard of Sonic Courier. There have been a few times that this company has been used for shipments of mine and they never deliver the product. You have to always get a refund from the company you buy from or have them send it using a different courier. The number for this company is ************** but it seems like this is not a legitimate number.

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is stealing packages from **** customers packages are never delivered but it's marked delivered

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Package was supposed to be delivered yesterday and was never received. The tracking is marked as delivered; however, I have cameras and it was NOT placed at my front doorstep. This happens a lot with this company and Im sick of them and the incompetence. I paid a lot of money for my package the continuous carelessness from the drivers are inexcusable. I did not even receive a picture of where the package actually ended up- ridiculous.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on ******** and received an email with tracking link. The link states Sonic ********************************* was the package courier. I checked the link which stated a delivery attempt was made but I was home all day. I called Sonic and was placed on hold for well over 20 minutes, until I finally got someone on the phone. I asked how an attempt was made to deliver since I was home. I asked them to add my cell phone number to the delivery and they said it would be added to driver notes. Well I check the tracking link again and I see another delivery attempt was made.. no package, no call and was home again all day. Call Sonic back yet again and expressed my concern over the delivery attempts as Ive been home. They promised me delivery the next day. My package has been out for delivery today 10/8 since 10AM and its 9:51PM and it still says out for delivery. I realize Im not dealing with an honest shipping company. I have contacted the retailer/**** and expressed my concern and made a complaint. Sonic is deceitful and dishonest. Im not sure Ill ever get my package as I read multiple reviews with the same issues and concerns. They should not be allowed to do business.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been on hold for 35 minutes to speak to anyone customer service at ************. My order ZAR278430959 states that it was delivered, yet never was. There is no proof of delivery. I have 2 cameras surrounding the front and side of house and there was no delivery by them at all on the proposed date. We also have a gate that they would have required entry for, which I was never notified. This company stole my package that I paid for, and doesnt respond on the phone. Considering escalating this legally as this is stolen paid goods.

    Sonic Courier Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.