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Complaint Details
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Initial Complaint
02/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have lived in my apartment complex since August 2021. I am required to pay $25 a month for the Valet Living trash service. I am not able to opt out. They repeatedly do not pick up my trash. This has happened multiple times. Each time I notify them they contact the district manager. I then get an email or phone call from the district manager telling me he will make sure a better eye is kept on my apartment. The service gets better for awhile and then the issue starts again and my trash is not picked up. I am paying for a service that I am not consistently receiving. The service is terrible and my issue is never fully resolved.
Business response
02/14/2022
Business Response /* (1000, 5, 2022/02/14) */ Hello, ******! Thank you for bringing this to our attention. We apologize for the inconsistent collections but please know we are employing extra measures to meet your expectations. We have documented your concerns and the District Manager for your community has placed your home on permanent tracking to ensure proper collection going forward. What this entails is the service valets will be uploading timestamped photos of your door/trash each service for the remainder of your stay in this home. We strive to provide all our residents with the best quality of service and these measures should prevent any further issues. Should you have any further questions or concerns, please feel free to contact our Client Services team at X-XXX-XXX-XXXX or *******@ValetLiving.com. Consumer Response /* (3000, 10, 2022/04/18) */ I have lived in my apartment for 8 months. I continue to have issues with my garbage not being picked up. I am supposed to be on tracking so the issue doesn't happen again but my garbage was not picked up last night. Whenever I contact the company they have the manager contact me. All he does is try to put it back on me doing something wrong or makes excuses. He has no concern for the issue. I continue to have to pay for a service that is not what they claim to provide. Business Response /* (4000, 17, 2022/07/01) */ Hello ******, I truly apologize for the experience you've had with Valet Living. Please know we work diligently to make sure any concerns are addressed as swiftly as possible. For your reference, I have listed the days that the service team does not come out for collection. These are all major holidays such as Easter Sunday, Memorial Day, Fourth of July, Labor Day, Halloween, Thanksgiving Day, Christmas Eve & Christmas Day, New Year's Eve & New Year's Day. Additionally, we have placed your home on tracking to help prevent misses going forward. We would like to ensure that you are having collection nightly, as well as making sure the service for you is as easy as possible. Should you have any additional questions or concerns in the future, please feel free to contact our Client Services team at **************, via email at *******@ValetLiving.com, or through Live Chat on our website valetliving.com. We are happy to help!Initial Complaint
02/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am required to pay $30 a month for Valet Living to pick up my trash 5 days a week. In 6 months they have never picked up every scheduled day. I have spoken with the complex The Crest at Princeton Meadows and Valet Living with no resolution. The company is supposed to take a photo every time they pick up my trash and still they do not pick up as agreed 5 days a week. Trash piles up out side our apartment's attracting animals an pests. The complex does not take responsibility to enforce the contract they signed with Valet living on the tenants behalf. Valet living does not fulfill their obligations. Both the complex and Valet living continue to collet money monthly and do not provide their contractually obligated services. I have requested to stop paying or refund for services not rendered. Both were rejected and I was told I would be taken to court if I did not pay.Business response
03/02/2022
Business Response /* (1000, 5, 2022/02/13) */ Hi *********, we apologize you had this experience. We understand how frustrating this must be. The Regional Manager of operations for your community has informed us that your unit will be on our tracking until further notice. They have also meet with the Property Manager of the community as well. We hope this helps resolve any concern that you may have experienced. Should there be any additional information we need to be aware of please feel free to contact us XXX-XXX-XXXX or *******@ValetLiving.com.
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212 total complaints in the last 3 years.
47 complaints closed in the last 12 months.
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