ComplaintsforFull Sail University

• Initial Complaint

  08/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was enrolled to begin classes July 31st, 2023 for their Online Bachelor’s Degree in Computer Animation within the Art & Design category. One week before the start date, I had discovered that the students within the Art & Design programs were in fact receiving nearly 4 year old laptops through the Project Launchbox the school forces students pay for, through a Full Sail Facebook group. During admisssions, I was informed that the laptop I would be buying was a MSI Raider GE78HX, which is State of the Art and the best model from MSI at this time. Upon investigation, it was revealed that I, and every other student within the Art & Design programs, were in fact paying for a 2020 Raider GE66, whilst students in all other applicable programs were getting the Raider GE78HX or the brand new M2 Macs. When I called Full Sail about this issue, I was given many different answers as the only help I could seem to reach, were just students working from home for FS. Finally, I reached out to the FS Tech support and there, they barely had any information on the Laptops full specifications, but was able to verify that it was indeed the old Raider GE66 models that were being sent out to the students of these programs. Upon comparing tuitions, Computer animation online is higher than all other programs at $63,000 for 2 years, yet was receiving the worse tech the school had. After finding out I was lied to, in what one could only describe as shady enrollment tactics, I asked for the school to omit the laptop as I already had a PC well above the requirements to participate in the program’s curriculum. I was informed that I could neither omit the laptop, nor opt out for the GE78HX instead. Therefore, I decided to withdraw my enrollment. Full Sail University says they offer State of the Art tech within their programs but are instead, profiling the Art & Design students and forcing them pay for dated laptops many models behind the current and up to date versions.

  

  Business response

  08/14/2023

  Thank you for your email notification on August 2, 2023, regarding case #********* We appreciate the opportunity to respond.
  
  For reference, the complainant was an applicant of the Computer Animation program and has not attended the University or received the program’s Project Launchbox equipment.
  
  After receiving this complaint, the University reviewed the complainant’s file, which includes correspondences between the complainant and our staff. We also spoke with Full Sail staff members who had information regarding the complainant’s enrollment process at the University.
  
  After reviewing the complainant’s circumstances, we found that our team of admissions representatives and enrollment specialists provided the prospective student with support and resources as he made his decision regarding attending the University. Our staff worked with the complainant throughout the enrollment process to answer his questions regarding the Project Launchbox.
  
  The complainant was provided with a description of the materials included in the Computer Animation program’s Project Launchbox, which is also available on our website, and states that an MSI GE Raider Laptop is included. The University does not identify the exact model due to changes in curriculum and product availability; however, the components chosen for each Project Launchbox are selected based on program advisory committee feedback, industry needs, and faculty input for students to achieve the program’s learning outcomes. We also disclose to all prospective and current students that the Project Launchbox pricing and package specifications are subject to change.
  
  While we do not agree with the complainant’s overall characterization of the University, we did provide the complainant with the information he needed to make an informed enrollment decision. Based on that information, he decided not to attend the University.
  
  We hope that this information was helpful in addressing the complainant’s concerns, and we wish him the very best on his academic endeavors.
  
  

  Customer response

  08/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Full Sail is simply replying with a copy paste response that in no way acknowledges or takes accountability in their deceptive tactics within the enrollment process. The school states that they are State of the Art and are charging a steep premium for such, yet are forcing students to purchase old equipment. The school has more than adequate information to fully disclose to each program the equipment students are being forced to purchase but yet, Full Sail keeps this information off their site and took myself over 3 days to extract it. Full Sail also did not address why they are charging more for an Online Computer Animation degree over yet giving that program the worst equipment the school has to offer. Full Sail also did not address their enrollment team blatantly lying about the equipment during my initial contact and are simply avoiding any responsibility in the matter, further proving that students are not first priority and that money is. Do better Full Sail.
  Sincerely,
  
  ***** ******

  

  Business response

  08/22/2023

  Thank you for your email notification on August 16, 2023, regarding case #******** with the complainant’s rebuttal to our initial response.
  
  For reference, the complainant was a prospective student of the Computer Animation program and has not attended the University or received the program’s Project Launchbox equipment.
  
  We continue to provide prospective students with the consumer information required to make an informed enrollment decision. The complainant was provided with this information, and he made the informed decision that Full Sail was not the right fit for his educational goals. While we are disheartened that we could not meet the complainant’s expectations, we understand that an educational decision is personal and based on each individual’s needs, situation, and interests. We wish the complainant the very best in his academic search and journey in the entertainment media and emerging technology fields.
  

• Initial Complaint

  02/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I’ve had nothing but issues trying to enroll to this university. Maybe that’s for a reason. Having to talk/email over 10 people just to enroll is ridiculous. They say they’re going to do something and they don’t. I’ve had to spend a crazy amount on transcripts just for them to say they haven’t received them which is a lie. I’m in my 4th week of my first course and now all of a sudden all my classes are gone. Getting in contact with them is like trying to get in contact with the president. Then I keep getting transferred to multiple people to try to fix this issue. Then I find out They enrolled reversed me cause their staff is lazy and can’t look at a simple email to where my transcripts are. Been going through this since enrollment. Extremely unprofessional.

  

  Business response

  03/03/2023

  Thank you for your email notification on February 20, 2023, regarding case #********* We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Audio Arts certificate program on January 30, 2023. The complainant was reverse enrolled from the program during the trial period on February 20, 2023. The complainant then re-enrolled in the Audio Arts certificate program on February 27, 2023.
  
  After receiving this complaint, the University reviewed the complainant’s file, which includes correspondences between the complainant and our faculty and staff. We also spoke with Full Sail staff members who had information regarding the complainant’s enrollment at the University.
  
  We can confirm that the complainant was reverse enrolled due to not completing the financial aid process. The complainant was contacted multiple times prior to enrollment and during the trial period to finalize her financial aid package, but the process was not completed by the complainant until after the trial period ended.
  
  The complainant is currently enrolled in the Audio Arts Certificate program and her account is in good standing.
  
  We hope that this information was helpful in addressing the complainant’s concerns, and we wish her the very best in her future endeavors.

  Customer response

  03/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: Although, I re enrolled doesn’t change the fact that I should’ve been in my second/third course by now. And I also have emails that everything was sent well BEFORE the trial period. Emails from parchment and clearing house. Y’all enrollment team and financial aid team dropped the ball.  I highly doubt you’ve talked to anyone concerning this situation.  Cause there was way too many people involved for something so simple. 
  
  Sincerely,
  
  ** *******

  

  Business response

  03/15/2023

  Thank you for your email notification on March 6, 2023, regarding case ********** We appreciate the opportunity to respond.
  
  Upon receiving this complaint, the University reviewed the applicant’s file and spoke with Full Sail staff members who had information regarding the applicant’s enrollment process at the University.
  
  After further review of the complainant’s student file, the facts of this student’s record are unchanged.
  
  In closing, I would like to reiterate that the University has followed all applicable rules and policies in this case. Thank you again for the opportunity to respond.    

• Initial Complaint

  02/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The school does not inform its prospective students about its common practice surrounding the students background check. There are so mentions of it’s applying students needing to pay for background checks in any operation manual, School rule or regulation. Furthermore, the school is improperly using the Florida background check laws improperly as they do not apply to students but only to employees. Furthermore I am a student who has applied to take classes online living in New State. My criminal history should have no decisive factors due to the fact that I am not attending on campus so there is no safety concern. I’m addition, I submitted the background check, whelk I paid for, and they have denied my prior offense statement 3 times when all the relevant information has been filled out correctly and at the instruction of the review panel and their own assigned admissions counselor who delivered the message. I have requested numerous times to speak to someone from this panel and for them to explain to me or assist me with the filling out of the document. Instead they send unclear messages. The panel that keeps denying the document will not contact me and they are the only ones who can view the criminal background checks and give the deed back because the admissions counselors are not allowed to access those documents. This school has zero trauma or emotional sensitivity training and show zero regards. They can never prove by rule or regulation just common practice. All policies which effect the student , should be put in writing and afforded to the public and prospective students. As should be the procedure for disclosure of criminal history . As of today , I have to wait for a committee to send me the e-documents again to fill out to again wait for them to continue to deny the form. All information was and has been provided to the school and on the prior offense statement 3 times now. It’s annoying, frustrating, and intentionally thwarting my academic persuits

  

  Business response

  03/01/2023

  Thank you for your email notification on February 15, 2023, regarding case #********. We appreciate the opportunity to respond.
  
  Upon receiving this complaint, the University reviewed the applicant’s file and spoke with Full Sail staff members who had information regarding the applicant’s enrollment process at the University.
  
  For reference, the applicant applied for enrollment on February 4, 2023, but did not complete the enrollment process. 
  
  Per the University catalog, all applicants must submit the completed application and fulfill all the requirements therein. As part of our enrollment process, applicants who disclose a prior offense are required to submit supporting documentation and based on the documentation provided, a national criminal background check is required.
  
  Based on the documentation provided by the applicant, a background check was provided on February 15, 2023. In review of the background check documentation, our staff informed the applicant of the next steps
  
  Though we do not agree with the applicant’s characterization of Full Sail’s actions, we certainly take the applicant’s concerns seriously.
  
  We wish the applicant much success in all future academic and professional endeavors.  

  Customer response

  03/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The school regardless of its methods of admission to the school, are not all truthful and the process\ was completed. The acceptance rate at this school is NOT 100%. I was denied admission to the school due to my criminal history which plays no major role in attending school because i would have been attending online. None the less, I am still waiting for the written response which they did not provide me with in detail. so I would like a written explanation as to why i was denied admission to the school and how my criminal history, despite me applying as an online student, plays a vital role in my online attendance at that institution. As of today, it has been 3 weeks since i was told i would get a call back or a written response in the mail.
  
  Sincerely,
  
  ***** ******

  

  Business response

  03/10/2023

  Thank you for your email notification on March 1, 2023, regarding case #********. We appreciate the opportunity to respond.
  
  Upon receiving the complainant’s recent correspondence, the University again reviewed the applicant’s file and spoke with Full Sail staff members who had information regarding the applicant’s enrollment process at the University.
  
  After further review of the applicant’s file, the facts of the applicant’s record are unchanged. The applicant is not eligible for enrollment at this time.
  
  In closing, I would like to reiterate that the University has followed all applicable rules and policies in this case. Thank you again for the opportunity to respond.    

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I enrolled into Full Sail October 1st, 2022 and withdraw the 24th of that same month. I did not collect any materials from this facility and was still charged $6000 for an online class. The University had difficultly excepting my finical aid form due to communication problems in submission to documentation.

  

  Business response

  02/16/2023

  Thank you for your email notification on February 3, 2023, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Visual Design Certificate program on October 24, 2022. The complainant withdrew from the program on November 21, 2022.
  
  After receiving this complaint, the University reviewed the complainant’s file, which includes correspondences between the complainant and our faculty and staff. We also spoke with Full Sail staff members who had information regarding the complainant’s enrollment at the University.
  
  We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that she signed before beginning the program.
  
  After reviewing the complainant’s circumstances, we found that the complainant was charged correctly for her terms of enrollment and withdrawal date. However, the University has chosen to reverse the complainant’s enrollment. This decision was made as an act of good will and was not an admission of error or wrongdoing on our part. After this adjustment, the complainant’s remaining balance to the University is $0. The complainant remains responsible for any loan obligations. A copy of the complainant’s ledger, reflecting these charges and adjustments, will be mailed to her.
  
  We hope that this information was helpful in addressing the complainant’s concerns, and we wish her the very best in her future endeavors.

  

  Business response

  02/16/2023

  Thank you for your email notification on February 3, 2023, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Visual Design Certificate program on October 24, 2022. The complainant withdrew from the program on November 21, 2022.
  
  After receiving this complaint, the University reviewed the complainant’s file, which includes correspondences between the complainant and our faculty and staff. We also spoke with Full Sail staff members who had information regarding the complainant’s enrollment at the University.
  
  We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that she signed before beginning the program.
  
  After reviewing the complainant’s circumstances, we found that the complainant was charged correctly for her terms of enrollment and withdrawal date. However, the University has chosen to reverse the complainant’s enrollment. This decision was made as an act of good will and was not an admission of error or wrongdoing on our part. After this adjustment, the complainant’s remaining balance to the University is $0. The complainant remains responsible for any loan obligations. A copy of the complainant’s ledger, reflecting these charges and adjustments, will be mailed to her.
  
  We hope that this information was helpful in addressing the complainant’s concerns, and we wish her the very best in her future endeavors.

  Customer response

  02/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Customer response

  02/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  01/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I started online classes back in August of 2021 and was told that I was withdrawn from my classes and would receive my withdrawal forms and a phone call. I have been waiting for both and this is a new year. Now, I understand that my grades weren't to the schools, but I barely had any help or support from the actual staff when needed. Instead, They use DISCORD and the students to help each other instead of using actual office hours, I was redirected to Discord, where they had me ask student tutors for help. I am now looking to switch schools and still haven't gotten a withdrawal packet or a phone call. I would greatly appreciate it if I could withdraw without any issues as this school is no longer of any interest to me. I am interested in other art schools that have better options for me.

  

  Business response

  02/03/2023

  Thank you for your email notification on January 24, 2023, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Computer Animation Bachelor of Science online program on August 30, 2021. The complainant’s last date of attendance was December 18, 2022 and her date of determination was January 3, 2023.
  
  After receiving this complaint, the University reviewed the complainant’s file, which includes correspondences between the complainant and our faculty and staff. We also spoke with Full Sail staff members who had information regarding the complainant’s enrollment at the University. We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that she signed before beginning the program. The complainant remains responsible for any loan obligations.
  
  Regarding the complainant’s withdrawal paperwork, it was mailed on January 23, 2023. She also spoke with a staff member on January 26, 2023, who confirmed this information with her.
  
  We also reviewed the complainant’s program concerns. Our faculty offer all students office hours and students can request individual time with instructors. Some of our educators use the Discord platform as another effective means of communicating with an entire cohort at once, small groups, or individually. Discord is an industry standard for media arts professionals. Discord enables students and faculty to monitor each other’s questions and responses in real time, and it is an efficient way for instructors to huddle with students in groups or individually.
  
  Though we do not agree with the complainant’s characterization of the University, we certainly take the complainant’s concerns seriously. We hope that this information was helpful in addressing her concerns, and we wish her the very best in her future endeavors.

  Customer response

  02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  12/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was a student at fullsail university but unfortunately I was have issues with work and and I wasn't having time to make it to the online sessions so i left them now I'm getting bill worth 2000 dollars for tuition. The scholarship that I had from them was said to take care of that and now they are said they took back the scholarship which is utterly ridiculous. They also said I failed too many classes but there was only one course that I got a Bad grade in which was the music production portion every other course I passed and did Well in. Them taking about my scholarship away when I leave is ridiculous. I can't believe that they would do something like this please help.

  

  Business response

  01/17/2023

  Thank you for your email notification on December 24, 2022, regarding case # ********* We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Music Production Bachelor of Science online program on April 22, 2022. The complainant withdrew from the program on October 21, 2022.
  
  After receiving this complaint, the University reviewed the complainant’s file, which includes correspondences between the complainant and our faculty and staff. We also spoke with Full Sail staff members who had information regarding the complainant’s enrollment at the University.
  
  We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that he signed before beginning the program.
  
  After reviewing the complainant’s circumstances, we found that the complainant was charged correctly for his terms of enrollment and withdrawal date. Due to his withdrawal, the complainant lost eligibility for the Technology Assistance Scholarship as described in the scholarship provisions. Although not required to under its policies or otherwise, the University has chosen to reinstate the Technology Assistance Scholarship for the applicant. By doing so, the scholarship will cover his remaining tuition balance of $2,000.00. This decision was made as an act of good will and was not an admission of error or wrongdoing on our part. After this adjustment, the complainant’s remaining balance to the University is $0. The complainant remains responsible for any loan obligations. A copy of the complainant’s ledger, reflecting these charges and adjustments, will be mailed to him.
  
  We hope that this information was helpful in addressing the complainant’s concerns, and we wish him the very best in his future endeavors.

  Customer response

  01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *******

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Basically, I applied for Full Sail 2 years ago but decided to no go through with attending there. I keep getting spam voicemails/calls and after a while I answered one and asked them to stop spam calling/voicemailing me and that I didn't want to attend they said ok. Not even a month after I called them I kept getting spam calls and voicemails and it's effecting my mental well-being.

  

  Business response

  01/09/2023

  Business Response /* (1000, 5, 2022/12/14) */ Thank you for your email sent on December 12, 2022 regarding case # ********. We appreciate the opportunity to respond. Upon receipt of this concern, the University took swift action to review the complainant's provided contact information and removed the complainant's phone number and email from our contact cycle. The consumer will not be contacted by us again. Our intention is to only contact individuals who request information. We apologize for the inconvenience this caused the complainant. We hope that this clarifies any misunderstandings. Consumer Response /* (2000, 7, 2022/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  12/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I earned my associate degree from Full Sail University and they are refusing to give it to me. Exhausted the remainder of my financial aid for this degree. All I want is my degree.

  

  Business response

  12/19/2022

  Thank you for your email notification on December 7, 2022, regarding case #********. We appreciate the opportunity to respond.
  
  Upon receiving this complaint, the University reviewed the student's file and spoke with Full Sail staff members who had information regarding the student's enrollment at the University.
  
  For reference, the student enrolled in the online Digital Cinematography, Bachelor of Science program on November 22, 2018, and transferred to the ***** Communications Certificate program on August 30, 2021. The student was withdrawn from the University on October 18, 2021.
  
  After reviewing the student's record, the student did complete the requirements of the Digital Cinematography, Associate of Science program at the time of his enrollment. While the University no longer offers this program, the complainant did meet the requirements for the degree at that time. The Associate of Science degree is expected to be processed before January 15, 2023. Upon completion of the necessary documents, the diploma will be mailed to the complainant.
  
  We hope that this information was helpful in addressing the complainant's concerns, and we wish him the very best in his future endeavors. We support the complainant as he moves into the entertainment industry. Our ***************************** provides extensive graduate services, such as resume writing, mock interviews, job search skills, and alumni and employer events. We encourage the graduate to utilize these services in his career pursuits. The ***************************** can be reached at ************.
  
  

• Initial Complaint

  11/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently was interested in furthering my education with Full Sail University. When the school contacted me and asked me for further information I was never told that if I had a criminal background it would be an issue. To my understanding a criminal background should have nothing to do with being able to earn a degree and strive for a better education to be able to have a career in life. Since the fact that I was to do online classes and never to be on campus my understanding for a background check was a little absurd. After getting all paperwork submitted in order for me to start my classes I was told to go online and pay $20 to submit a national background check when that was all I needed to do to finish the admissions process. Being skeptical on the whole situation I didn't want to have to spend the money that I currently am struggling to obtain due to reasons being they might not allow me to attend class after seeing my background. Now that I have spent $20 and submitted the paperwork. I am now being told I have got to do even more paperwork. A prior offense form for every charge I've ever received in my whole life. And then it was to be ran in front of a board and they are to approve whether if I can attend school there or not. I feel very discriminated against and as a US American citizen I feel that it has violated my constitutional rights to be able to attend school just because of my criminal history. I am unable to attend school now and I have once again have had to put my life on hold and further my education due to my criminal background.

  

  Business response

  12/22/2022

  Business Response /* (1000, 5, 2022/11/22) */ Thank you for your email notification on November 11, 2022, regarding case #********. We appreciate the opportunity to respond. Upon receiving this complaint, the University reviewed the applicant's file and spoke with Full Sail staff members who had information regarding the applicant's enrollment process at the University. For reference, the applicant applied for enrollment on January 7, 2022, but did not complete the enrollment process. The applicant re-applied on August 24, 2022. Per the University catalog, all applicants must submit the completed application and fulfill all the requirements therein. As part of our enrollment process, applicants who disclose a prior offense are required to submit supporting documentation and based on the documentation provided, a national criminal background check is required. Based on the documentation provided by the applicant, a background check is required in order to continue the enrolment process. The applicant was informed on several occasions during the enrollment process, as recent as November 14th, of the need to provide the requested documentation and background check in order to proceed with enrollment. Though we do not agree with the applicant's characterization of Full Sail's actions, we certainly take the applicant's concerns seriously. We wish this applicant much success in all future academic and professional endeavors.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started my education at full sail in August of 2020 which I did both online and on campus during the pandemic, this school was way overpriced and charged me almost 70 thousand dollars in student loans, they took the 70 thousand and with in almost a year of completion they told me I owed over 20 thousand dollars, in which they withdrew me from the college, the education was not as advertised as well as being deceived and lied to over the phone. I've gotten 0 help from anyone there i was told they had tutors and no tutors or anything which they said they had they just sent me to a group chat where other students can help eachother not tutors the classes were mostly youtube videos with pretty much very little hands on I was told my student loans would cover the cost and it didn't so now I'm in debt without a degree. This degree mill needs to be shut down.

  

  Business response

  11/09/2022

  Business Response /* (1000, 5, 2022/10/19) */ Thank you for your email notification on October 5, 2022, regarding case ********** We appreciate the opportunity to respond. For reference, the complainant enrolled in the Music Production Bachelor of Science program on August 31, 2020. He was withdrawn from the University on October 5, 2021. After receiving this complaint, the University reviewed the complainant's file. We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that he signed before beginning the program. All prospective and current students have access to the University's catalog, which includes information on each program's objectives, outline, and course descriptions. Each student signs an enrollment agreement prior to starting their degree program that indicates that the student has read and understands the University's catalog. Additionally, program information is available on our website and throughout the student enrollment process. The University fully disclosed the degree program's description and objectives prior to the complainant signing the enrollment agreement. As part of the program's curriculum, students may be asked to complete tasks such as reviewing course materials, including videos, and creating videos themselves. Group work and networking such as the use of cameras, social media, software and technology may be part of students' curricula, particularly in the entertainment media and emerging technology fields in which we prepare students. It is common for students to be asked to review media, write papers, create art, collaborate with peers and present their ideas in a variety of media formats. After reviewing the complainant's circumstances, we are electing to charge 75% of the semester 3 tuition. This decision was made as an act of good will and is not an admission of error or wrongdoing on our part. After this adjustment is processed, the complainant's remaining balance will be $8,031. The complainant is still responsible for his remaining balance to the University as well as any loan obligations. A new copy of the student's ledger reflecting these charges and adjustments will be mailed to him. Though we do not agree with the complainant's overall characterization of Full Sail or our faculty members, we certainly take his experiences seriously. However, as indicated in our catalog, a student's dissatisfaction with or non-receipt of educational services offered by the University does not excuse the student from repayment of any private loan, grant, federal loan, or other loan whatsoever made to the student for enrollment and completion of training at the University. The complainant attended the University, received the agreed upon educational services, and was charged accurately per the terms of his enrollment agreement. We hope this response was helpful in addressing the complainant's concerns. If he has additional questions, please do not hesitate to contact us at 407-670-0100.

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