Complaints

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Spring Legal came into my life when all my bills were current and convenience me to sign up with them to reduce my interest rate. As long as I paid everything was great. Dec 10, 2022 I was terminated, diagnosed with COVID January 2022. I advised them of my issues and expected them to help. They closed my account due to non payment and states I requested it to be closed. I did not, They have taken over $6,400 in payments from me and then sent me a $451.00 refund. I'm looking at all these fees they charged me for a job they did not complete. Only 1 account was settled. I want a refund from all the money they took and accounts they did not settle.

  Business response

  07/13/2022

  We have spoken to the client and believe the matter is being resolved. 

  Customer response

  07/20/2022

   
  Complaint: 17513207
  
  I am rejecting this response because: they have not kept their word. They advised me to ruin my credit, then they were supposed to settle the account and once again they did not keep their word. The 3 to 5 business days expired yesterday. Typical of predatory companies. 
  
  Sincerely,
  
  *********************

  Business response

  07/22/2022

  The client agreed to a resolution and received a refund on ****

  Customer response

  07/25/2022

   
  Complaint: 17513207
  
  I am rejecting this response because: I cannot read the response.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I entered into an agreement with my first payment being taken Nov 1, 2021. I have made 8 payments of $****.47 and 6 extra payments (to put into my portal to actually pay creditors faster) of $5000 totaling $17987.76. I have called several times to ask about settling but I get the same response -it takes 7 months. Now my question is what did you do each month to work on my account. When I asked for a list of tasks, calls, emails, touchpoints, help with credit etc I was told they didn't have that and couldn't give it to me when I requested a full refund. I want to know what was done for all the fees they are trying to keep now that I have canceled (**** 7th). I was told I would get only $7000 back WELL 5k was MY EXTRA MONEY trying to speed up the process and get some help settling. So they are only willing to give me 2k back out of almost 18k paid in- if you take 7k off which means they did $******.76 worth of work. For this kind of money, you would think that I could speak to negotiators and management but that is not allowed. I asked to schedule a time that I could speak (not during work hrs) again not allowed. I did receive a voicemail from **** but when I called back no one knew ****. Then I spoke to Rashud that couldn't help and said he would have to call back- I got a voicemail not stating a name so I called back when they informed me they could give me $1888 instead of ****** again I asked what services were provided for over 10k he couldn't tell me. When I canceled I recorded with ******* that since I already paid for **** that I want full services until the end of **** not 5min later my account was closed with no access to my info online. So **** was for 7 days- steep fees! I asked for ******************* to call me because that refund wasn't acceptable. When I called back **** ******* said that the notes stated I rejected the refund which wasn't true I said I wanted a better refund and to type the notes correctly to reflect a return call from management.

  Business response

  06/16/2022

  We have resolved this matter to the clients satisfaction. 

  Customer response

  06/16/2022

  Once the refund is in my bank account Ill submit resolved. 

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We enrolled in Spring Legal Groups debt resolution program on 6/16/21. Our monthly payment is $1,280.98 which is split into two equal payments of $640.49 drafted out of our checking account on the 5th and 20th of each month, with the first payment being drafted on 7/5/21.Our contract states that the service cost fee is paid in equal consecutive monthly payments of $422.26 per month. We recently realized they are taking the $422.26 out of the payment each month on the 5th and also again on the 20th, so we are actually paying them $844.52 per month for the service fee, not $422.26 per month as stated in the contract. We called Spring Legal on 3/23/22 to inquire about this and spoke with a manager named Marjan who admitted that the contract was worded incorrectly. He claimed that because we were splitting our total monthly payment into two equal payments each month they could take the service fee out of both. We asked how that could be when the contract clearly states the service fee is $422.26 per month, not per payment. We were basically told there was nothing they could do about it and it would remain as is. Our issue is we should have approximately $3,800 more in our settlement reserve account to go towards paying off our creditors and they will not rectify the situation. We want this extra money we have paid towards the service cost in error to be put back into our settlement reserves.

  Business response

  05/16/2022

  We have made unsuccessful attempts to reach the client.  We will continue to reach out to discuss a satisfactory resolution
  

  Customer response

  05/17/2022

   
  Complaint: 17172936
  
  I am rejecting this response because:
  This is an absolute lie. I spoke with ***** from Spring Legal at 2:00pm on Friday 5/13/22. I have attached the email correspondence with him from last week setting up the meeting. 
  We spoke on Friday and again he said that because our monthly payment is split into two drafts a month, even though the contract states that our service costs should be $422.26/MONTH, they are able to take $422.26/PAYMENT.  His exact words to me were that the contract is almost worded incorrectly.  He told me he is not able to give us back the amount we have been overcharged for the service fees back in to our reserve account.  The reserve account is the money that will be returned to us if we cancel.  I then told him we would like to cancel our contract with them and asked about getting our retainer fee returned to us as this is also what the contract states and he said he would need to look into whether we are owed any of it or not.  I have another call scheduled with him for 12:30 tomorrow to discuss.  

  Sincerely,
  
  ***** And *******************

  Business response

  05/18/2022

  We have resolved this matter to the clients satisfaction. 

  Customer response

  05/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And *******************

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive been with them since april 2021 and not one trying have been done period, there communication has been none at at period the only thing consistant is taking my money very good at that. over ******** taking from me and say my balance with global is $8659 they make $4341 for doing absolutely doing nothing, why ??? a year and a month of nothing

  Business response

  05/04/2022

  We have made several unsuccessful attempts to reach the client. We will continue to reach out. 

• Initial Complaint

  04/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Spring Legal Group for debt resolution in June 2020. My total debt was $40,188 owed to **** of *************************** It was a 48 month contract with $631.41 being withdrawn from my bank account each month.When I received the lawsuits filed by both debtors in November ***************************************************************************After some research I found out SLG did Absolutely Nothing until then, and Nothing after.I cancelled in March 2022. I was told that despite paying over $14,000 , I was only going to get a refund of around $2,700!I asked for copies of ANY correspondence, letters sent or work product and was told they didnt have anything.I want my money back!Thank you ***********************

  Business response

  04/12/2022

  We are working on setting up a time to discuss the matter with the client 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩