Complaints

This profile includes complaints for Global Payments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Global Payments, Inc.

  3550 Lenox Rd NE Ste 3000 Atlanta, GA 30326-4334

  
• 

  TSYS

  1 Tsys Way Columbus, GA 31901-4222

  
• 

  Heartland Payment Systems, LLC

  PO Box 1512 Pearl City, HI 96782-8512

• 

  Heartland Payment Systems, LLC

  4706 Snowmountain Rd Yakima, WA 98908

• 

  Heartland Payment Systems, LLC

  316 S Olson St Kennewick, WA 99336

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the owner of koko fit club since 1/1/2022 since that time I have had been processing under kac fitness LLC Last summer I took over another club under koko fit ct LLC and after applying I was informed that my name showed up on the match list. I had no issues with identity theft ( which Is why I had been placed supposedly). They had me write a letter stating this And the account was approved and used for several months with no issues. Which brings me to this past November when I decided to open another club, I filled out another application and was informed that I was still on the match list. they finally said to write another letter telling them that I had no issues with identity theft, which I did and I finally got an approval to start processing Which I did to roughly $7500 over the next eight weeks, but none of that money ever made it to my account after emails and phone calls and weeks they told me to change the bank account, but they failed to tell me that if I change the bank account the risk team was going to take the account, I didnt hear from her even though she was the one investigating the account not really sure what she investigated or how I am still processing in my ************ with no issues and you have roughly $7000 of my money. She eventually determines after several phone calls and back-and-forth with her that theres too many issues and I need to close the account stop over and that money is going to go into whatever bank account you put it into and hold it for up to 180 days. After several weeks she finally agrees to release the money and *** asked her on several occasions to give me a breakdown of when that money would come how much it is and she finally gets back to me and tells me they can take up to a month to get it Ive asked on several occasions to speak to a manager, of her department. She has refused to provide me with that information. She has refused to provide me with the breakdown or even an update on the account

  

  Business Response

  Date: 05/10/2023

  5/10/2023
  Better Business Bureau Inc.
  Case Number: 20024011 
  Consumer Name: *********************
  Merchant ID number: (multiple)

  
  Dear BBB Customer Relations Advocate,
  Risk has spoken with him multiple times regarding his account, and even though the policy is to hold funds for 180 days to mitigate exposure from chargebacks,  Risk decided to go ahead and release his funds because he would not stop calling Global; calling multiple times every day and being hostile.   Risk made the decision to release his funds via check (as the *** we had on file was invalid, and we were not able to make the *** change he was requesting due to the *** belonging to a business with a different EIN), Risk communicated this with him multiple times including both an April 18th email and an April 21st email.  On both emails, Risk advised that the check process was lengthy (estimated TA is 30 days).
  

  
  

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20024011
  
  I am rejecting this response because:

  Ive been hostile as your company is holding over 6500.00$ of my money for no reason. Your sales rep put the wrong checking account in the file, what purpose what I have to send an account that is closed to get my money? How would I ever get my money? 
  yes I called several times a day because no one from your company would answer the messages or tell me what was going until the risk team got involved! They were the ones advising me how to fix the issues! I just did everything they asked me too ! 
  Once risk got involved this was almost 2 months into my processing at this point and Im trying to run my company with no income because on several occasions ( documented via email ) that said I could start processing it took me 2 weeks to hear from someone ! And you denied this basically because of paperwork errors All while my other fitness company has been processing with you for over 15 months in one location and 4 months last summer in another location with absolutely no issues .. why all of a sudden you treat me like Im some criminal.. trying to steal my own money. These clients have paid for the services and have been using my facility for almost 5 months now for free and Ive had to figure out how to keep going ! 
  
  so no I dont except your response, Ive pleaded and begged you to come up with a better solution. During this whole time you continued to keep me as client till last month at my other facility Kac Fitness .. so if I was such a bad threat in one location why not the other ? I even accept that you were releasing the funds .. that was over 30 days ago now I still dont have the funds ! I asked for a manager on several occasions via *************** email .. ( I have all of my emails *** all the people from global, and ez facilty) 

  she has blatantly ignored my request, I should have a right to speak to her Manager regarding my complaint and status of my case? Or at least answer my question, 

  how was the check sent ? 
  

  30 days from When 4/1 is now 40 ish days no check ? 
  

  where was it sent ? Hows it made  out ? To who ? I asked for a breakdown of how much it was ? This isnt that hard ? 
  Im a struggling business owner whos trying to keep his business alive !! 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/24/2023

  
  Global Payments, Inc.
  3550 ***********
  *******, ** 30326
  Globalpay.com
  5/24/2023
  Better Business Bureau Inc.
  Case Number: 20024011 
  Consumer Name: *********************
  Merchant ID number: (multiple)
  Dear BBB Customer Relations Advocate,
  Risk has spoken with him multiple times regarding his account, and even though the policy is to hold funds for 180 days to mitigate exposure from chargebacks,  Risk decided to go ahead and release his funds because he would not stop calling Global; calling multiple times every day and being hostile.   Risk made the decision to release his funds via check (as the *** we had on file was invalid, and we were not able to make the *** change he was requesting due to the *** belonging to a business with a different EIN), Risk communicated this with him multiple times including both an April 18th email and an April 21st email.  On both emails, Risk advised that the check process was lengthy (estimated TA is 30 days).  
  I called and talked with the *************** on 4/24/23. The check was requested on 4/21/23.  It can take up to 2 weeks to process the request and then 30 days for the check to arrive.  We have resolved the issue with the merchant's funds and he will receive them shortly.  We have no additional assistance we can provide ********************* on this issue.  *********************** needs to be patient and wait for the check to arrive.
  
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20024011
  
  I am rejecting this response because:

  I have been extremely frustrated, hostile and disappointed. The communication you speak was back at the beginning of April. 
  

  Yes the account was closed due to the salesman sending the wrong account information in to processing, the account he sent was my old account that I had in **. That had been closed months prior. This was processed by global pay as well ! And I did provide you with a new checking and yes it had a different name, I also provided you with a bank letter proving that I owned that company and the *** it was being deposited to ! All the while you were allowing funds to be deposited still ! 
  you also were still processing my other club in the same name for over 18 months with no issues under the same *** ! Your department told me what to do, your department told me to change the checking account! How else would you expect someone to react when youre holding ****s of dollars of their money for no reason! I did everything you asked ! I begged the risk investigator to respond on several occasions to how long it would take she finally did answer that was around the 4/12/23 not 4/21/23 and she said it would take 40 days from then ! Its not 5/24/23. How is you can charge someone in .5 seconds but to give someone there money its taken almost 3 months! This has been going on since Feb 2023 !!! So dont tell me I need to be patient! Ive been waiting you have just about put me out of business holding this money!  Ive had to use savings; cash advances, Ive bounced checks and all my bills are late because of this! 
  its unfair, Im a small business, I will not go away and Ill continue to tell every single person I come into contact with how youve treated me and what youve done to my business! 
  Im not sure who is personally sending this letter but tell me to be patient, why dont you write me the check for 5-6000 dollars and Ill send you the money when it gets here ?? And you can be patient and wait for it ? 
  

  I did NOTHING wrong here ! Your terrible company was still processing my other club till 4 weeks ago! If I was such a bad Risk ! 
  

  so I wont be patient I will continue and continue till you have the worst possible ratings you can. Next is the attorney generals office 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently by mistake deposited money onto an online casino in ********** when I myself live in **. It was only $25 and I immediately tried to withdraw it. My withdrawal was rejected twice. I called customer service and they informed me that it was being rejected by GlobalPay **** I then reached out to GlobalPay 3 times in order to arrange some kind of payment plan for the $50/charge back I wasnt even aware of. I still.to this day can not get ahold of anyone nor a callback. I just want to correct this issue so I can get my money off of the ** website.

  

  Business Response

  Date: 05/10/2023

  
  
  
  Better Business Bureau, ****
  Case Number:  20021750      
  Consumer Name:  *******************
  Our Account Number:   *******
  
  
  
  
  Date: 05.10.2023
  
  Dear BBB Customer Relations ************************************************************ (GPGSI) is a third party payment processor.  We provide check and ACH guarantee services to Gaming merchants that accept physical and electronic checks (ACH) for services throughout the ****  We received your correspondence and have reviewed the facts within our operating system.
  
  On 6.27.2021, the consumer of record enrolled into our VIP Preferred Program via our clients WEB portal which allows consumer to make deposits to conduct their gaming experience through our clients WEB portal. 
  
  Below is the patron information that was captured at the time of enrollment:
  
  Name: *******************
  
  Address: **********************************************;
                  ********************, ** 15068
  
  Phone:************
  
  
  Email:***********************  
  
  
  Bank Name: THE BANCORP BANK
  
  
  
  
  As a result of enrollment and accepting our Terms of Services (See Terms of Services), a transaction was processed on 1.29.2022 for $50.00 and guaranteed by our organization for our client PLAYLIVE! CASINO    Subsequently, the merchant was funded by our organization, and we debited the patrons bank account on record. On 2.03.2022, the patrons bank establishment returned the ach as INSUFFICIENT FUNDS. Per our standard operating procedures in alignment with our Terms of Services, the return was assessed a return fee of $35.00.
  
  
  Our organization pursued recovery efforts from 02.04.2022 through 06.03.2022 however, we were not successful in contacting the patron of record during this time frame.
  
  
  On 06.03.2022, our organization wrote off the debt as a loss and was placed for further recovery efforts with a third-party agency called EXECUTIVE FINANCIAL COMP.   
  
  
  In lieu of the most recent correspondence received through the Better Business Bureau, we have assigned an internal manager to assist the patron and provide further guidance on this matter for resolution.  The direct contact information is the following:
  Managers Name: ***********************
  Phone: **************************
  Email: *****************************************************
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact **.
  
  Best regards,
  Global *********************** ****

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SUBMITTED A COMPLAINT EARLIER THIS YEAR WITH THE BETTER BUSINESS BUREAU FOR THIS SAME ISSUE. **** PLACED A HARD INQUIRY THROUGH TRANSUNION WITHOUT AUTHORIZATION OR CONSENT. THE COMPANY SAID THEY WOULD HAVE THE HARD INQUIRY THEY PLACED WITH TRANSUNION WITHOUT MY CONSENT OR AUTHORIZATION REMOVED. TO THIS DATE, ********** HAS NOT RECEIVED ANY REQUEST FROM TSYS TO REMOVE THE HARD INQUIRY FROM MY CREDIT REPORT. THIS HAS CAUSED MY CREDIT SCORE TO DROP. THIS CORPORATION HAS FAILED TO RESOLVE THIS EVEN THOUGH THEY TOLD THE BETTER BUSINESS BUREAU AND ME THAT THEY HAD. I AM ALSO REQUESTING A COPY OF WHAT TSYS SUBMITS TO TRANSUNION AS PROOF THAT THEY HAVE FOLLOWED THROUGH WITH THIS. THANK YOU. I NEED ASSISTANCE, PLEASE.

  

  Business Response

  Date: 06/07/2023

  
  
  Global Payments, Inc.
  3550 ***********
  *******, ** 30326
  Globalpay.com
  June 6, 2023
  Better Business Bureau Inc.
  Case Number: 18691224
  Consumer Name: *******************
  Merchant ID number:
  Dear ******************** Customer Relations Advocate,
  **************,
  
  
  We apologize for our delayed response, as we were trying to look further into this matter for you. I can confirm  and have attached screenshots for you below  that we did in fact submit a request to TransFirst on January 12, to have this hard inquiry removed from your credit report.
  
  
  Regarding the 3 screenshots below: The excel spreadsheet titled 'Inquiry Removal Request' is what we fill out and send to TransUnion through their data exchange gateway website. The one titled 'Processed Inquiry Removal' is the document they send back to ** when they have successfully processed the credit inquiry removal request. This doesn't mean they have removed the credit inquiry, however, it just means they have processed our request to have it removed. It is ultimately up to TransUnion to remove the credit inquiry once we send them the request. The third screenshot, titled "Time Stamp of Submission" shows that when we logged back into their system at 8:46 a.m. on January 12, we saw the "Processed Inquiry Removal" document which told ** that they had processed our request to have the credit inquiry removed from your report. 
  
  
  Per these screenshots, we turned over everything necessary to remove this inquiry from your credit report as promised in January, and received confirmation of receipt from TransFirst. We are not able to answer, or explain, why TransFirst is telling you they never received our request.
  
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reported this issue few times that we're unable to process the government credit card (Mmastercard). We keep getting "Terminal ID Error." Talked to tech support few times and they couldn't resolve this issue and said they will get back to ** but they never did. We called them yesterday and after checking serial of the terminal and they put ** on hold then hung up.Most of the work we do for goverment, military and corporations and we told them this issue needs to address because we can't charge the government credit card. We need upper management level to get involved and resolve this issue.

  

  Business Response

  Date: 05/11/2023

  
  Global Payments, Inc.
  3550 ***********
  *******, ** 30326
  Globalpay.com
  5/10/2023
  Better Business Bureau Inc.
  Case Number: 5443213
  Consumer Name: ******
  Merchant ID number: 
  Dear BBB Customer Relations Advocate,

  
  The merchant receives a terminal error whenever they try to process transactions using government credit cards. The merchant called ** twice - 04/25/2023 & 05/03/2023 respectively. The first agent who handled the call troubleshot the merchant's terminal but was unable to resolve the concern. He then advised to call the merchant back but no further update was provided regarding the callback. The second agent who handled the call was about to provide the correct resolution to the merchant but due to connection issues, was not able to do so.

   

  The resolution to this issue is for the merchant to talk to their agent and fill out an addendum form. Their agent will then discuss the rate that will be applied once debit is enable on their terminal/account. Once the merchant has accomplished the form,  they need to send it to ****************************** and our back office team will enable the debit feature so the merchant can start accepting debit card transactions and will no longer receive the terminal error.

  
  We manage to get in touch with the merchant and he is planning on switching processor but we were able to change his mind. He is currently busy at the moment when we called and he will contact his sales agent tomorrow so they can have the addendum filled out and expedite the process. We will call the merchant tomorrow for follow up and will send an email to his agent to provide heads up.
  

  
  

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20019240
  
  I am rejecting this response because: We never use debit card with PIN. I did contact many times and told them they put our company in Jewelry repaire category that's why government credit card bocked all transaction but they keep saying ***************** was in correct category. We do awards trophies, plaques and custom engraving has nothing to do with Jewelry.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Translink TSYS is currently holding close to $60,000 of our money. They began holding all of the money from every transaction that was processed through our shop beginning a full week ago. They have held every transaction since then as well. They claim it is a "risk hold" but they have not contacted us about obtaining information on the transactions. We have attempted to contact them for almost a week, but we can't seem to reach anyone beyond a call center. We have been in business for over 7 years and recently changed to a new card processing company, Stax. Translink is the company that works on the backend of the transactions. We sell high-priced items, so I'm assuming that is why our money is being held. However, we have never had anything happen like this before and have never done anything to raise red flags. We are desperate to get this money back as it is putting a stranglehold on our business.

  

  Business Response

  Date: 05/02/2023

  
  Global Payments, Inc.
  3550 ***********
  *******, ** 30326
  Globalpay.com
  May 2, 2023
  Better Business Bureau Inc.
  

  Case Number: #********
  Consumer *********************************** ID number: ******************
  Dear BBB Customer Relations Advocate,
  
  The merchant was contacted today, May 2nd and was advised that the funds have been released on April 23, 2023 with a total amount of $58,304.38.
  The merchant has confirmed they have received the deposit and a breakdown of the released funds were also sent to the merchant for their reference. 
  On the 13th of April 2023, the merchant's account was placed on reserve by the *************** due to suspected fraud transactions.
  There were transactions between the 11th to the 12th that declined using different BINs but with similar amounts.
  

  
  

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to obtain a basic report I requested for my taxes due this month. I just needed help getting all the fees, credits and chargebacks, which EVERY business needs at tax time. I don't know why they don't just automatically produce this, but whatever the case may be all my calls have been going to ***************. Also, my sales agent company has not been at all helpful. I would like to switch to another company that can offer me the same or better rates. Very disappointed and would like to talk to someone in corporate.

  

  Business Response

  Date: 05/02/2023

  We believe this came to ** in error as this is not one of our merchants. 

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company The jump house llc is trying to get my money transferred from global payment to my bank account and they will not transfer my funds! We have given them all necessary documents! And all we get is harassed and refused! To work with us!

  

  Business Response

  Date: 04/18/2023

  Globalpayments.com
  04/18/2023
  Better Business Bureau Inc.
  Case Number: 19918743
  Consumer Name:  ***************************
  Merchant ID number: *************

  
  Dear BBB Customer Relations Advocate,
  We have contacted the consumer and apologized for the negative experience the merchant has received. The merchants bank account needed to be updated, but due to difficulties and miscommunication was not completed until 04/14. We had released the funds we were holding on 04/17, and the consumer has confirmed that they have received all of their missing funding. The experience the consumer had was definitely not the experience we had intended, and we had ensured that going forwards things will be going much smoother.
  

  
  

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Payments, Inc. merchant support team acknowledges they owe me a refund in the amount of $1899.45 for the reversal of a client dispute that was ruled in my favor. Case# **********. The merchant account in question was deactivated approximately 6 months ago because our business was forced to temporarily cease operations after losing our key employee (a chiropractor) in June of 2022. I was not made aware of this refund amount due to me but found out after following up on a challenge letter I received in the mail. The challenge letter stated that the refunded amount was adjusted on my account, in my favor, as of March 1, 2023. I have not received the refund, and after inquiring several times I was told that my refund had been put on hold by the risk team. The risk team told me refunds for deactivated accounts are typically held up to 90 days. I pointed out that the account has been deactivated for 180 days and asked why they were continuing to hold the refund. They then told me it has been less than 90 days since the last charge was processed by my account but failed to provide detail on the account activity. The account in question is deactivated, I have no access to it, so I was clearly not able to process any new charges. I asked them to provide details, which they failed to provide. They are now saying that I attempted to process a $1600 charge this month though they have failed to provide details and proof of said charge. I have denied making the charge, I have no access to the account, and the account is deactivated. They refuse to speak to me on the phone to discuss the matter. This is regarding case# **********. I am reaching out to their corporate PR team as well. Thank you for your assistance in settling this matter.

  

  Business Response

  Date: 04/06/2023

  Global Payments, Inc.
  ************* NE
  *******, ** 30326
  Globalpayments.com

  
  04/04/2023

  Better Business Bureau Inc.

  Case Number: 19868796
  Consumer Name: *************************
  Merchant ID number: *************

  
  Dear BBB Customer Relations Advocate,
  I did call and spoke with ***************** to see what the $1,600.00 he was referring to in his complaint. There was no charge made, it was related to the chargeback he won.  I also explained why we were holding the funds and how he could open a new account when their business reopens.  He did receive the $195.00 documented below in his account.  He said he would withdraw his complaint.  
  We understand the frustration this chargeback issue has caused **************************  ******************* did win the chargeback on 3/1/23 as stated and he is correct that we are holding the funds for 90 days.  The reason for us holding the funds was explained to ********************  Due to the number of returns on his account the funds are held to cover any additional returns we may receive.  We did release $195.00 on 3/23/23 and the remaining $1,654.45 will be released within the 90 days. We did receive a request on 3/16/23 to reopen the account but that was declined due to the time the account was closed.  ***************** was informed that he could start a new account with us if he wanted but it would not affect the funds on this account.  We were not able to locate any charge for $1,600.00 or any charges since 10/3/22 and those were all declined.  The last successful sale was on 9/1/22. 
  

  
  

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your assistance in resolving this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I paid the account off in full through my **** of America account on 3/18/2021 Currently, the organization still reports as a charged off account in the amount of $149.00. I have attempted to reach out via mail and I received return mail through the ***** I have disputed through all of the credit reporting agencies and still, no action has been taken. I am requesting that they update my credit profile to reflect the appropriate information as they are hindering me from having a healthy credit report.

  

  Business Response

  Date: 04/26/2024

  Global Payments, Inc.
  3550 Lenox Rd NE
  *****************
  Globalpay.com
  
  Better Business Bureau Inc.
  Case Number: 19583053 
  Consumer Name: ***********************************
  Merchant ID *********************************************** Customer Relations Advocate,
  

  We have spoken with the complainant (at around 11 AM, 04/26/2024) and we have identified and confirmed that they were neither a merchant nor consumer of any products or services offered by Global Payments and its subsidiaries. They were actually addressing this matter to First Access - a company reflected on her credit report and not affiliated with Global Payments. 
  
  Dear *******,
  We appreciate you for bringing this to our attention and we hope that this will be addressed and resolved by the relevant party/company.
  
  Thank you,
  Escalated Support Services

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE ********************* SALE'S ARE CUSTMERS OF . WE HAVE BEEN WITH THEM SINCE 2019. WE HAVE HAD A MAJOR ISSUE WITH THEM TAKING UNAURTHRIZED AMOUNTS OF MONEY FROM OUR ACCOUNT. WHEN WE CALLED CUSTMER SERVICE THEY EXPLIAN OR TELL US WHY THE AMOUNTS ARE BEING TAKEN OUT OUR ACCOUNT. WE HAVE SPOKE TO A COUPLE OF PEOPLE WHO GAVE US VERY BAD ATTITUDES AND SAID THEY WOULD CALL US BACK AND NEVER CALLED BACK. WHEN WE CALL THEM THEY HAVE KNOW IDEA WHAT WE ARE TAKING ABOUT, AND THEY SAY THEY WILL CALL BACK AND NEVER DO. WE HAD OUR AGENT TALK TO THEM AND HE IS HAVING THE SAME ANSWER AND THEY THEY GIVE US . WE WOULD LIKE A REFUND OF THEY MONEY THEY TOOK OUT OF OUR ACCOUNT AND CAN'T TELL US WHY, AND THEN WE WILL CANCEL SERVICE WITH THEM , BECAUSE OF THIER VERY SORRY AND BAD SERVICE

  

  Business Response

  Date: 03/10/2023

  03/10/2023
  Better Business Bureau Inc.
  Case Number: 19552865
  Consumer Name: ***************************
  CPAY ID: ******
  MID: 22024365

  
  Dear BBB Customer Relations Advocate,

  
  After careful review of the charges disputed by the client, *************************** and her store manager, ******. We found out that there were a combination of valid charges due to how their account was set up and Invalid charges where they have been debited of the compliance fee even if they have been PCI compliant.
  Considering the opportunities, how this was explained and the service provided to the client from the time they reached out for support. Management decided to provide the desired refund amount of $123.45. This amount was sent to the bank account associated with her merchant account on March 09, 2023 and expectation has been set to the client advising the timeline hence, were considering this matter to be closed.