Reviews

I contacted this business on 12/6/23 after completing a diagnostic test at the local dealership. I was informed that my 2014 *** needed a new catalytic converter and quoted a price for replacement at the dealership. I decided to check prices at businesses and called several in my community. I spoke with a person at Mighty Muffler and told him the diagnostic and asked for a price. I was give the price of ******* for the work (Labor and parts) which was considerably less than the dealership. I called Mighty Muffler the next day to ensure i heard the correct price. I was given *******. I specifically asked is this for all work needed for completion of installation of catalytic converter and was again told yes. I called on 12/19/23 and spoke with ***** (manager) and informed him that i had called 2 weeks prior and BEFORE i had my car towed to his business, i wanted to confirm cost of repair as i was quoted *******. ***** confirmed the price and i made arrangements to have my car towed for the repair work on 12/20/23. I received a call that afternoon from ***** who informed me that i needed to change the O2 sensor for and additional ****** or the catalytic converter would not be warrantied. I told ***** that i spoke with him and 2 other people who never mentioned that an O2 sensor was required to get the warranty. ***** stated it is their policy and they would not warranty the work if not done as O2 sensor has to be changed every ****** miles. I shared that i only had ****** miles on car and only drive it **** miles a year. The only choice provided was to get O2 sensor now or a week later to get warranty on catalytic converter. I believe this was purposefully price deception to get the car in and then charge more. The manager was not helpful in any resolution and i was out of an additional ****** for repairs that he knew was required before i brought car in. The bait and switch practice by this business is not acceptable and i should be refunded cost of O2 sensor.