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Business Profile

Restaurants

Inspire Brands

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inspire Brands has 257 locations, listed below.

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    Customer Complaints Summary

    • 394 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Sonic drive thru awhile ago, and when I opened the meal to eat it, I Saw that it was not what I ordered, but was too far away from the store to get it fixed. I filed a complaint with Sonic and someone named **** called me and said he was the owner and would replace the meal, just tell the store that I spoke to **** and I was in the book to replace the meal. That never happened, because at the store the only person working, said I wasn't in the book. Several times later I returned to the store and sat at the drive thru for a half hour or more. One car at the window and one waiting to order in front of me. I complained about it to Sonic again and was told that they would escalate the problem. No response... I want my money back now. They obviously don't care, and don't want my business.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 03APR25 Location: SONIC ********************************************************* Order included a Medium Strawberry Cheesecake Master Shake, a Medium Strawberry Slush, and a Medium Sweet Tea. None of the drink orders could be fulfilled, which we were not informed of until spending an additional 10 minutes waiting in line. We were informed there were no options for substitutes as they were "unable" to make any ice cream or slushy products. Upon asking for a refund the assumed manager was dismissive and stated that they were too busy and to file online if we wished for a refund. I am understanding that it was a busy night and mainly wish for a refund due to paying for a product I did not receive.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made an order on 3/31/25 at my local Sonic located on ************************* via my mobile app and the check number is 385. Part of my purchase was for 2 medium mozzarella sticks totaling 9.38 cents for that part of my order. The mozzarella sticks were missing from my order when I received it and so I had to ring the red button and was told that they were out of the sticks, even though they apparently were okay with me driving away without the food and keeping my money! The worker then offered for me to get something else but there was not anything else I wanted and so they offered to put my on the book for another time or gave me the customer service number for a refund. Since I was treated horribly by them expecting me to just have driven away as I was giving no warning beforehand about the sticks being out at the store, I did not want to come back for when they had them available at another time. I opted for customer service number. However, customer service is extremely horrible. The guy on the phone at first said he could give me a 10 dollar gift card on my app but then later said no he cannot do that and instead can give two separate 5 dollar gift cards. When I asked if I could use both 5 dollars in one transaction, he said no, and I said no to the gift card because I do not want to make two more transactions to Sonic, only benefiting Sonic even more! The guy then said he would send up and someone would email me in 2 days about a refund. What a joke because here it is 2 days later and no refund and no response! I just called again to customer service and the rude lady that talked over me on the phone only said she would telll the local store to call me....again, NOTHING! Wow, Sonic totally ripped me off by not giving me my food and now not giving me a refund!

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday March 21st I made a purchase at a Dunkin store in ******* NC at *********************************** My order there was wrong and I was not provided a receipt for the transaction. I attempted to contact them by the phone number listed on Dunkin's corporate website for (4) days in a row. No one answered the phone each time ************. On Monday March 24th I attempted contacting the Dunkin headquarters owned by Inspire brands. I was met with incompetent, non-english speaking, and intentionally difficult employees. Inspire brands deliberately and intentionally staffs non-english speaking, incompetent, and intentionally difficult employees as a business practice. No issues can be resolved small or large because of Inspire Brands deliberate design. Inspire Brands list no contact information whether email or phone on their website either. It is no wonder Inspire Brands has no certification from even the BBB and has a D- rating on complaints as of March 2025.

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello; I do not think Buffalo Wild Wings west can no longer call their boneless wings actual chicken wings, but more closely resemble popcorn chicken nuggets they are so small. Shrinkflation and greedflation is not the American way. This is no buy 2025 I hope your company cleans itself up and returns to its roots pre-2012 era when bw3s was actually good. Now, I believe you truly are ripping people off by using your own old popcorn chicken nuggets and calling them boneless wings. Terrible, This was after a visit to your location at north canton ****

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 14 at 12:35pm I came to a Buffalo Wild WIngs at ******************** I came and had lunch and the server wasn't very pleasant and the female server was rude and my food wasn't good at all I ordered the Chicken Sandwich it was dry and had no flavor plus service is always slow at this location there never busy now I see why you got a "D-" on the Better Business Beau website also I came to the same location with my receipt to see if I can get my money back spoke to a male manager and when I was explaining the situation to him he gave me a very strange look like he wasn't very interested in my concern and plus he refused to give me my money back he obvioulsly didn't give me a valid reason and when I called your customer service number at ************ I called twice and the service **** I spoke to were really nice but I never received a response from a Distrct Manager this is totally and completely ridiculous and unprofessional I would like my money back I did pay with a mastercard but that ********** is closed I asked for a check to be sent to my address on file if I don't hear from you in the next 3-5 business days I will report your company to the Department Of Consumer Affairs

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Buffalo Wild Wings at ************************************************************** stopped taking orders early tonight. The stated closing time online for this business to place a pick up order is 11pm. I attempted to order online before 10:30, the order was denied. I attempted again several times, denied each time. I called the store to see if I could place my order over the phone and the *** stated that it was last call. Last Call, like for drinks at a bar? Is Last Call something customers are supposed to know about? This employee clearly did not understand or care about what the business's hours of operation ****** party and I had been planning on ordering all evening, and we were waiting until we were 15min away so we could pickup quick, we don't want to keep a restaurant's employees late because we are restaurant people ourselves. If this business closes before their listed and posted closing time then I believe their listed and posted closing time should reflect what happens in reality. I have a record of my call and I look forward to a response from the business. ******* advertising services is negligent and rude to the customer. Hopefully this helps bring clarity to what a customer can expect from this business at this time in the future. I thank you for your time.

    • Initial Complaint

      Date:01/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 01/19/2025 Location: Buffalo Wild Wings, *************** *************** has extremely toxic management. I ordered take-out on Sunday evening and requested my wings to be made 'extra wet,' not with 'extra sauce on the side,' as my destination was 50 minutes away. However, the kitchen manager, ***********, was rude and dismissive, refusing to let me explain and stating, 'You can speak, but it wont change anything.'On top of that, the order was 25 minutes late and missing items. This level of service is unacceptable, and the kitchen manager's behavior is a disgrace to the entire restaurant chain.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/24 I did a mobile order before arriving. A woman came up and said we dont have any eggs. Do you want something else as a substitute for your sandwiches? My daughter and I looked at each other and said do you have sandwiches that dont have eggs and she said no do you still want the hashbrowns? My daughter answered and said yes. So she leaves comes back and tells us that the other girl named ****** said that we have to request a refund in the app. So we are trying to figure this out in the app and cant find it so ****** said all you have to do is request it in the app which theres no place in the app to do that so I handed her the phone for her to do it and she said she couldnt find it either to try to cancel the order She said well Im sorry we cant help you. We dont have a manager so I cant give you a refund so $25 later I left with no order and no refund. My daughter and I had this huge plan that we were gonna go to Dunkin and get food and drinks and then drive around and look at Christmas lights. The 30 minutes that we spent at the ************-through did not start our evening out very well. Before I left I asked ****** who the manager was so that I could contact them the day after Christmas. She said the managers name is ****** and she only works early mornings. Fast-forward to today, December 26 at 7:33 AM I called Dunkin at ************ and asked For ******. I told her what had happened and she said in order to do a refund I had to come in to the store. She said when I come in it has to be before noon because she leaves for the day the next two days and that she never works past 2 PM. So I questioned the fact that they had no manager or supervisor on duty and she said she is the only manager for that store and that she cant work all day so she works opening till noon or two and then she has a very young and new crew that works the rest of the day and nights. I told her that really doesnt work out very well when people need refunds.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 12, 2024 at 10:09 am, I placed an order totaling $29.00 via app at Sonic #**** in *******, **. I'm severely disabled and unable to drive, so I had it picked up and delivered by a third-party. These delivery drivers are not allowed to open sealed bags and rummage through the food to ensure the order was filled correctly. Thus, it is the responsibility of Sonic to make sure they've included everything the customer paid for before sealing the bag. Unfortunately, my order was missing the Bacon Garlic Butter Cheeseburger, and I only received three and a half onion rings despite paying for a large order. Sonic #**** said there was nothing they could do since I had paid via the Sonic app. They could not refund the missing items. I contacted the app's customer service, and they offered me a $5 digital gift card. I told them that was unacceptable because the Bacon Garlic Butter Burger cost $5.89 and the onion rings cost $3.99. It seems reasonable to me that if a refund is not possible, the gift card should at least cover the cost of the missing items plus tax. I was told they would escalate the complaint to higher authority, but I've never heard back from them. If I can't have a refund, I would like a gift card that will actually cover the cost of the missing items. $5 for $10 worth of missing food is not reasonable.

    Inspire Brands is NOT a BBB Accredited Business.

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