ComplaintsforInspire Brands
Restaurants
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to an Arby's in *****, ******** on Sunday July 21, 2024. I dined in. I wanted the 2 for $6.00 Chicken Sandwiches no mayonnaise add Swiss cheese to both of them. Large Diet **************** and a small free curly fry for the ************** score on Saturday 07/20/2024. When I paid for the meal. It was over $17.00 dollars and i didn't think anything of it because I added cheese to both my sandwiches. I didn't want my receipt so I couldn't show proof what the total was, that was my fault, and the manager did not want to redo my order and see the difference. The manager also told me they couldn't check for back orders. Can someone investigate this for me please? I was overcharged. Thank you. Please have the district manager to contact me.Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Everyone in Buffalo Wild Wings on olio road in fishers ******* are on drugs and treat their employees with disrespect. ***** is a terrible manager. He also was screaming at me and forced me not to come here again and treated me poorly. Everyone in the place vapes smokes and does drugs behind the customers. And no one in expo wears gloves.. I would recommend digging deeper on drug testing on all the employees in the store and the employers. ***** also harasses his employees during his morning shift.Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This complaint is to make BW3's corporate office aware and hopefully make the customer experience better at the *******, ** location. My family loves Buffalo Wild Wings and we eat in often, or order pickup. I've never seen a location ran poorly like the one near our home. It's a fairly newer location and the pick-up ***** particularly is consistently not checking orders and sending out incorrect/missing items. Nearly every time we visit this location we are forced to go back in for missing or incorrect items. The ****** reviews for this store show that many customers have similar accuracy issues.Particularly on June 30, 2024 at 2:02 PM we placed an order to be picked up by 2:20. At 2:50 PM our order was still not ready, a half hour after it was due to be picked up. My husband finally spoke up and asked the pickup rep (after he had sat there for a half hour) if it was ready yet or what the hold-up was. She got flustered and said she can't control the kitchen. She is elderly, on a ******, and had to go back to the kitchen to check. Meanwhile, the shift manager was sitting in a booth, not assisting her or the kitchen with accuracy or timing of orders. A manager should be helping his staff. This location is failing due to poor management. Orders are late, inaccurate, and packaged sloppy. This isn't consistent with typical BW3's service.I gave them another try the following week on July 8, 2024 at 10:30 PM. My (small) order of 6 wings and onion rings was picked up. Once home, it was missing all of my condiments I paid for, for the onion rings, no celery, just the half-dry wings & cold onion rings, like they had been sitting for 2 hours. I don't want compensation or an apology. I'd like to see better management to improve on accuracy for people in my community so we don't have to drive to another city just for BW3's. This store needs coaching and better management to improve the customer experience, as this is not consistent with BW3's typically great service.Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to express my disappointment with the Buffalo Wild Wings located at ***************************************************************************************************************************Today, July 10th, 2024, Buffalo Wild Wings advertised a special promotion offering 6 Free Wings with a minimum $10 purchase exclusively for online orders placed through their app or website. Unfortunately, when attempting to place an order online to take advantage of this promotion, I encountered significant issues. The online ordering system for this location was temporarily unavailable, preventing me from placing my order as intended.This is not the first time I have experienced such issues with online ordering at this particular Buffalo Wild Wings location, especially during promotions. It is concerning that during peak promotional periods, their online systems seem unable to handle the increased demand.I kindly request that the Better Business Bureau investigate this matter and urge Buffalo Wild Wings corporate to review the business practices of their ********, ******** location. It is important for businesses to uphold their advertised promotions and ensure that customers can access and utilize them without technical difficulties or inconvenience.Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on the app and arrived 5 minutes later, which was my ETA for the order to be fulfilled. 3 shakes. The parking lot was not packed. The app did not allow me to check in at the stall, there was some time of a glitch. I checked into stall 10, pressed the red button and waited after giving my order information. I saw a man continue to get attention from a female worker outside of the restaurant periodically, appearing to be romantically involved, while many others pulled up, waited and then left without ordering. I counted a total of at least 3 employees inside. After 47 minutes, it appears to be a manager that came out and asked if we had placed an order. He kindly offered to make an additional shake, which we declined. Within 5 minutes I received my order. The cheesecake master shake was nothing but vanilla soft serve, I didnt find a single bit of actual cheesecake or the advertised ****** cracker crumbs. Ultimately let down once again at this location and overall with the company in various locations over the last few years Name on the account: *************************** Email on the account: ************************** Phone Number on account: ********** Check #: 306 Order Number: ************* Refund Amount: $12.09 Date and Time of Purchase: 05/27/2024 07:46 PM Store address: Sonic ********************************************************* Refund Reason: Poor customer service, item ordered was not as advertised on menu Purchased with Credit/Debit Card, Cash, Digital Gift Card, or Physical Gift Card: Debit Card I submitted a request for a refund on May 28, 2024 and have continually been told that my request is being reviewed with no resolution. I would like a full refund and NOT store creditInitial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 4, 2024. I was charged for food that wasnt eaten. I was also surrounded by employees. I was told that they were going to call the police and I wasnt leaving if the store that I didnt want to pay for the food. The server was rude she got my order wrong I asked for the manager and she was worse. She didnt identify herself as the manager she is the one who said that I wasnt paying and she was calling the policeInitial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 02/27/2024 i stopped by to place an order for take out at Buffalo Wild Wings. After the cashier rang up my total she had double added things and then removed things then re added. We were struggling to get order correct and once the order was completed I checked my receipt and order was still incorrect. I asked cashier to simply void my order as I no longer wanted the food. ******* stated she would go ahead and void then refund and I had nothing to worry about. ***** later while speaking with my accountant she brought to my attention that the order was never refunded to which I stopped by the restaurant and spoke with a manager who told me cashiers have no access to void orders and asked why it had taken so long for me to bring to their attention. I advised the manager i do work out of town and i put my trust in his employees who assured me that it would be voided and never advised i needed to speak to a manager. He then stated he needed to pull camera footage and investigate then he would get back to me within the next week which he never did. I went back the restaurant to speak to the manager to which he told me he needed to escalate the situation to his boss **********************. He stated that ****** would be in touch with me within the next week or so. I allowed 2 weeks for them to investigate and wait for a call back to which I never received a call. I went back on 06/20/2024 to request a number for ****** as he was not reaching out to me. I did not receive an answer from him until 06/21/2024 to which I missed the call. I returned his call within 24hrs requesting for him to reach out to me again and apologized for missing his call. I have not heard anything back from the restaurant manager nor the head manager. I would like a refund in the full amount as I have paid the restaurant money and never received the food. I have been patient and understanding and both manager have not offered any solutions for my issues not contacted me attempting to resolve my issue.Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered two combo meals at the local Sonic Drive-In in *************, store #**** on 6/1/2024. The first was a regular chili cheese coney meal with pickle fries (which had an upcharge of .80) and a large cherry vanilla *************** & the second was a Super Sonic Cheeseburger combo with onion rings & a route 44 cherry vanilla coke. The total cost was $22, as I rounded up (which I wish I hadn't considering the poor quality of the food). When I got the food home, the pickle fries came out of the container in one soggy clump with the breading sliding off of the pickles. The onion rings in my husbands meal were in the exact same condition. In addition, the hot dog in my chili cheese coney was shriveled and hard like it was extremely old. A lot of the meal went in the trash, as it was inedible. My husband said his burger was ok and our drinks were fine as well. I contacted Sonic customer service requesting a refund and they offered me a $5 gift card & a coupon for a free order of tater tots. Hardly sufficient considering how much this inedible meal cost in the first place. This particular Sonic has been steadily declining over the last several ********** seems it has hit bottom. I'd like to be refunded at minumum, the cost of the onion rings, pickle ************* cheese dog since they weren't even edible. I believe the employees need some remedial training on how to correctly prepare the food.Initial Complaint
06/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I visited a Buffalo Wild Wings location in *********** for some drinks and to play trivia. I noticed in the trivia app the points were not counting towards the free awards/score. I sent a email via the app but only received one reply and nothing else. I would like for someone to call me me about this.Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Got my food went to open it to eat and a spider was on my food.
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Customer Complaints Summary
483 total complaints in the last 3 years.
143 complaints closed in the last 12 months.