ComplaintsforCook's Holsters, LLC
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed an order with this company on August 15, 2022. At the time i believe the estimated production time was **** weeks. well after that time had passed I attempted to contact the business several times. Once I was told they had an employee shortage. I waited a while and attempted to contact again several times by email and by phone. the emails were never responded to and their phone was never answered. I think I saw a post on the internet that the business has numerous complaints similar to mine and that one person was told by the company that they were having problems with their telephone line. On December 20, ************************************************ production. The status of that order has not changed as of today. The order number is *****.Business response
08/20/2023
We are sorry for the oversight. We will have your order shipped out this week.
Customer response
08/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will accept if the business actually delivers the item even though it has taken almost a year to do so. As of this reply I still have not received my holster and the only change to my status is the company has updated the "in production" date on their website from December2022 to last week when they received my complaint. I only accept due to only being given 7 days to decide.
The company has not reached out to me in any way.
Sincerely,
*******************Initial Complaint
07/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered and paid for holster 2/2/22 and have not received it.I have sent several emails and made phone calls, none of which were responded to.Business response
08/14/2023
We contacted customer several times. Customers order has been shipped.Customer response
08/14/2023
Complaint: 20395400
I am rejecting this response because: I have never received any communication in any form from Cooks Holster. I have never received any notice of shipment or tracking number. I have not received my holster. Their website still shows my order as being "in production".
Sincerely,
***********************Business response
08/16/2023
Your order has been completed and shipped.
9400111206209400502396
Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order for a gun holster on July 13, 2022. I was told the lead time was 8 weeks. I ended getting my order the first week of November. Upon further inspection, it was not formed correctly for my gun, which had a manual safety lever. I messaged the company and they said to return the item. Once they received it, they would modify it, and ship it back to me within 2 business days (from the day it was received). **** shows my returned package to them was delivered on Dec. 22, 2022. I expected an extra couple of days on the return due to the holidays. It has now been over 1 month and I have not received my holster back from them. They have not answered any messages I have sent. They have not responded to any emails I have sent. Their phone number just rings and rings and is never answered.Business response
02/15/2023
We will take a look into this and get back with you. Please let us know if you have not received it and we will send a new holster.
Customer response
02/15/2023
The company stated they will check into it and if I have not received my holster, they will send me a replacement. I have not yet received anything from them. I just didn't want to accept that response from them and then never hear anything again.Initial Complaint
01/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a holster on March 13, 2022 (*****). Since then I have heard nothing from the business and the holster never even went into production. I sent a followup email in September of 2022 with no response. It is too late to file a dispute on Paypal. Order number is *****.Business response
01/08/2023
We have contacted the customer. Their order will ship around the 20th.Customer response
04/05/2023
Complaint: 18702346
I am rejecting this response due to unresponsiveness from the business. See attached email correspondence.
Sincerely,
*********************Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Product NOT received.Order Placed 12th Jun 2022 Last Update 12th Jun 2022 1 product totaling $72.95 I have not received any information from the seller.The seller phone number is not in service.No reply from email request for order status.Order #*****Business response
01/01/2023
We have contacted the customer.
Initial Complaint
12/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered and paid ($69.95) for a holster from this company in April 2022. They came recommended from a coworker who had a holster from them. Since April off 2022, i have sent six emails expressing my request for a refund as i have not received a holster from them yet. I have made comments on there ******** page, and was asked by them to email my order information to them. This i have done in each of my six emails. 4 of those emails were in the last 3 months. I have yet to have two way correspondence with them. I have even called, and every time I have been unsuccessful. I just want my money back at this point. This is ridiculous. They need to be done selling products.Business response
12/21/2022
This customers order was canceled and issued a refund via apple pay on December 13th.Customer response
12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
12/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for a paddle holster on 5/29/2022. The order number is *****. The order was marked as in production on June 6. I have received no further updates from Cooks and have tried to contact them through email and phone calls. they will not respond. $59.95 was paid through PayPal. It has been more than 180 days and PayPal is unable to refund my payment. I would like my payment refunded.Thank youBusiness response
12/21/2022
Customers order has been shipped and expected to arrive December 24th.
Customer response
12/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
12/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for a custom holster on June 2nd (Order# *****) and paid the order via Paypal. At the time I thought the lead time for the order was ***** weeks but looking back at the emails, it was stated as only **** weeks. Regardless, I waited until November (nearly 20 weeks) and emailed the company using the two emails I have for them. I got no response from either email. Since then, I have attempted several times to call the number listed on their website (same # listed on BBB) and I get no answer, not even a voicemail. I've purchased a holster from ****** several years ago and was very happy with it and with the service received from the company, which is why I ordered another. I would like to get the holster I ordered and paid for back in June but would settle for a refund.Business response
12/09/2022
Your order is on the production floor. The item ordered is a preorder custom build.
We will ship your order soon.
Customer response
12/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming they follow through I do receive my order in a reasonable time.
Sincerely,
***********************Initial Complaint
12/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Feb 6th 2022 I placed an order for an IWB trigger guard holster at a price of *****. With shipping I paid ***** with an order number of *****. I agreed to the **** week wait time as that was expected with this holster. June 10th, 2022 I called and was told it would be shipped out later next week, it never shipped. I have emailed and called to no response. (Voicemail is not setup and I don't think the phone number is even good) To make it worse when i goto print my invoice from the website I get just a blank screen.Business response
12/06/2022
The customer has been contacted via email regarding his order. and issued a credit for the inconveniences accrued.Customer response
12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered a holster. Needed it amended to accommodate a light. Was sent a paypal request for +$35.00 for the additional light bearing charges, which was paid. Sent multiple emails via the website and responding to the requests from my email with no response. All I want is my money refunded.Business response
10/27/2022
Customer was refunded their money and we canceled the order as requested.Customer response
10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
35 total complaints in the last 3 years.
21 complaints closed in the last 12 months.