Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product and received it March 21, 2024. The product is called slim patch. It goes over your navel for weight loss. After trying the patch for one day I had a reaction to my navel and stomach being sore. The owner said you should leave it on for 24 hours. The first day I did my stomach and navel was in pain. So the next day I said I would try for 8 hours. Same results but worse. So I discontinued it. Called Mink hair to report this, and yes it does say no returns or exchange but I thought the would made an exception. No straight no they can’t help me in no way. The customer service is awful just how they respond to me when asking. Quick no response. I’m still paying on this product I can’t even use. Don’t I mean don’t order from this business.

  Business Response

  Date: 04/05/2024

  Hello *** ******* 
  Thank you for contacting Mink Hair. As you stated before about our policies, they stand firm. There is a disclaimer on the website stating a test should be done to make sure this product will work for you and if you are allergic to any of the ingredients do not use. We also recommend speaking with a physician if you have any concerns. 

  The patch can be worn in various ways, not just on your navel. On our website, the picture attached is a reference guide to show you the multiple ways that it can be worn. If you were wearing it in the same place daily with agitated skin, this could also be a leading factor. 

  If possible, please forward us the name of the associate that you spoke with. 

  Kind Regards, 
  Mink Hair
  

  
  

• Initial Complaint

  Date:03/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing a complaint because I’ve ordered products from this company about three months ago and i never received the merchandise. I emailed and called several times. .. no response. I live in Nj so my order should not take 3month. Customer service is horrible and unprofessional. They will put you on hold until you decide to hung up and if they do return they will tell you to call back tomorrow because management is not there. I want my merchandise or my a refund from this company.

  Business Response

  Date: 03/20/2024

  Hello Ms. ******

  Thank you for contacting Mink Hair. We do apologize that you have not received your items. Your package did leave our facility and from there it was in the possession of USPS. We reached out to our postal office, and it could not be located. We have deemed that package as lost in transition. We are pleased to say that we have reshipped your order and it should arrive on Monday, March 25, 2024, by 9pm. Please find below your new tracking number and let us know once your package arrives.

  *
  USPS Tracking # *********************
  USPS Tracking Link: ***************************************************************************************
  
  Sincerely,
  Mink Hair

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ad come acro** my feed on Facebook about diet patche*. It clearly *tated on the top *creen *hot included. Free *hipping on order* over *** no code needed. My purcha*e wa* well over the *** thre*hold but the cart charged me $***** for *hipping. I contacted the merchant immediately to tell them of error. No reply. I called and tried to explain the error and immediately wa* cut off and told I applied a code for *** off that i* why the *hipping i*n’t free. I tried explaining I never entered a code. The *y*tem may have but that’* not what the ad *tate* it *tate* no code needed *o I never entered one. Mu*t be a *y*tem *et up to avoid the free *hipping. Very much a *cam to buyer*. I want my *hipping fee refunded. Fal*e mi*leading adverti*ing

  Business Response

  Date: 03/04/2024

  Hello *** **********
  
  Thank you for contacting Mink Hair. We have reviewed your claim and here are our finding*:

  
  1) The image that you *ent with the "*weat If Off Banner" (image-***** ha* a di*claimer on it that read*, "UP TO 90% OFF | LIMITED DEAL* | NO *UB*TITUTE* | FREE *HIPPING NOT VALID WITH ANY OTHER OFFER OR COUPON CODE*." The banner on the web*ite wa* very large in *ize and the wording could be *een very clearly. Thi* me**age ha* been on our web*ite the entirety of thi* year.

  
  2) On image_7*** on the bottom right, it *tate* that you did the *pin to win to get *** Off, which wa* applied at checkout with the code: MINK10. Thi* code cannot be applied to the order without you clicking and a*king the *y*tem to do *o.

  
  3) We do not have any record* in your account *tating that you *poke with anyone, if po**ible, plea*e provide the name of the a**ociate that you *poke with.

  
  With the*e finding*, we will not be able to i**ue you reimbur*ement.
  
  Kind Regard*,
  Mink Hair

  Customer Answer

  Date: 03/11/2024

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia; color: #ff0000;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">[<*pan *tyle="font-family: Georgia;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; color: #ff0000;">To a**i*t u* in bringing thi* matter to a clo*e, you mu*t give u* a rea*on why you are rejecting the re*pon*e. If no rea*on i* received your complaint will be clo*ed <*pan *tyle="font-*ize: 10pt; font-family: Georgia, *erif; color: red;">Admini*tratively Re*olved<*trong><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">]

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">&nb*p;Complaint: <*trong>********

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">I am rejecting thi* re*pon*e becau*e: the replied ha* it wrong. I never *pinned a wheel I never entered a code. The po*t *tated free *hipping over *** *pend. I *pent over but the cart added a code of *** off I never entered a code I expected the free *hipping. You have your cart *et up to add the *** off to avoid the free *hipping that'* a *cam move. Then you print a label and *end me an email *tating *hipped. I ju*t checked again *till not *hipped day* after you *aid it *hipped liar*. Ju*t cancel the entire order and refund the entire purcha*e amount. &nb*p;

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">Regard*,

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">****** *********

  <*pan *tyle="font-family: Verdana;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;"> <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  Business Response

  Date: 03/12/2024

  Hello *** **********&nb*p;

  Our finding* are *till the *ame, you clicked on the *pin to Win and your code wa* added to your order. You can *ee attached and below all the finding* from the initial review. If you have the name of the a**ociate that you *poke with, plea*e forward it to u*. A* of now, there i* nothing more that we can.&nb*p; We have cooperated and inve*tigated the i**ue and there i* no fault on the company.

  1) The image that you *ent with the "*weat If Off Banner" (image-***** ha* a di*claimer on it that read*, "UP TO 9** OFF | LIMITED DEAL* | NO *UB*TITUTE* | FREE *HIPPING NOT VALID WITH ANY OTHER OFFER OR COUPON CODE*." The banner on the web*ite wa* very large in *ize and the wording could be *een very clearly. Thi* me**age ha* been on our web*ite the entirety of thi* year.
  
  2) On image_7*** on the bottom right, it *tate* that you did the *pin to win to get *** Off, which wa* applied at checkout with the code: MINK10. Thi* code cannot be applied to the order without you clicking and a*king the *y*tem to do *o.
  
  3) We do not have any record* in your account *tating that you *poke with anyone, if po**ible, plea*e provide the name of the a**ociate that you *poke with.
  
  With the*e finding*, we will not be able to i**ue you reimbur*ement.
  
  Kind Regard*,
  Mink Hair

  Customer Answer

  Date: 03/15/2024

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia; color: #ff0000;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">[<*pan *tyle="font-family: Georgia;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; color: #ff0000;">To a**i*t u* in bringing thi* matter to a clo*e, you mu*t give u* a rea*on why you are rejecting the re*pon*e. If no rea*on i* received your complaint will be clo*ed <*pan *tyle="font-*ize: 10pt; font-family: Georgia, *erif; color: red;">Admini*tratively Re*olved<*trong><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">]

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">&nb*p;Complaint: <*trong>********<*pan *tyle="font-family: Georgia; font-*ize: 10pt; -webkit-text-*ize-adju*t: 100%;">I am rejecting thi* re*pon*e becau*e: Their information i* not correct. I did not *pin a wheel. I never entered a code the *y*tem mu*t of *pinned the wheel and put in the *** off code to avoid the free *hipping. You have *et up you cart to *cam your buyer*. The woman who wa* rude on the phone did not and would not give me her name. I will take my bu*ine** to a more hone*t company. FYI I won my ca*e with my CC and wa* given the $***** charge back. For having your hand* tied you ju*t proved more how poor your cu*tomer *ervice i*. No one replied to the di*pute. &nb*p;Ju*tice *erved ??

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">Regard*,

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">****** *********

  <*pan *tyle="font-family: Verdana;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;"> <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  Business Response

  Date: 03/18/2024

  Hello *** **********

  
  We wi*h you nothing but the be*t in your future endeavor*. Once again, our *y*tem* are not de*igned and have not faltered on the wheel *pin. For that code to be put in the *y*tem, you did *omething to make that happen. Our *y*tem* cannot and will not automatically add a code without you directly clicking *omething to grant the *y*tem permi**ion. The free *hipping information wa* on the web*ite and the banner clearly *tated the rule* and regulation* about other code*. Typically, we find that people feel they can get both the di*count and the free *hipping, but that'* why that information i* on the huge banner li*ted at the top of the page for all to *ee. Again, we wi*h you nothing but the be*t and only you and God know the truth. We will continue praying for you a* we do with all our patron*.&nb*p;

  
  Remain Humble & *tay Ble**ed,
  Mink Hair&nb*p;

  Customer Answer

  Date: 03/19/2024

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia; color: #ff0000;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">[<*pan *tyle="font-family: Georgia;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; color: #ff0000;">To a**i*t u* in bringing thi* matter to a clo*e, you mu*t give u* a rea*on why you are rejecting the re*pon*e. If no rea*on i* received your complaint will be clo*ed <*pan *tyle="font-*ize: 10pt; font-family: Georgia, *erif; color: red;">Admini*tratively Re*olved<*trong><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">]

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">&nb*p;Complaint: <*trong>********

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">I am rejecting thi* re*pon*e becau*e: They are not telling the truth. You need to check your *y*tem a* God i* my witne** I never hit a *pin-the-wheel prize. &nb*p;And your *o-called banner clearly *tate* over *** *pend free *hipping. “NO CODE NEEDED” I never expected both, your *y*tem whether you want to own it or not, &nb*p;populated the code confinately to avoid giving cu*tomer* free *hipping, not ME!

  I will pray for you to make thing* right and *top *camming cu*tomer*. &nb*p;

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">****** *********

  <*pan *tyle="font-family: Verdana;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;"> <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  Business Response

  Date: 03/20/2024

  The code i* clearly at the bottom of the picture YOU *ent - clear a* day it *ay* "********* ********* Offer at Checkout." For you to receive that offer, you clicked on it to approve it. You may not think you did, but for it to proce** and be added, you mu*t click on it. When checking out from any company online, you *hould carefully look over your order and *ee if everything i* correct. We under*tand that you would like to place blame on Mink Hair; however, we are not in control of you placing an order online and not reviewing it before checking out. That i* the re*pon*ibility of the con*umer. If you did review it, you could not mi** the di*count, it i* in all cap* . Attached, you will find your Order *tatu* Page that ha* the di*count code on it. That wa* there when you checked out and it i* al*o on your Order Page (attached a* well). There’* no need to go back and forth about thi* *ituation. You have your opinion, and we know the truth.

  
  *tay Ble**ed,
  Mink Hair&nb*p;

  Customer Answer

  Date: 03/21/2024

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia; color: #ff0000;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">[<*pan *tyle="font-family: Georgia;"><*pan *tyle="line-height: 150%; font-*ize: 10pt; color: #ff0000;">To a**i*t u* in bringing thi* matter to a clo*e, you mu*t give u* a rea*on why you are rejecting the re*pon*e. If no rea*on i* received your complaint will be clo*ed <*pan *tyle="font-*ize: 10pt; font-family: Georgia, *erif; color: red;">Admini*tratively Re*olved<*trong><*pan *tyle="line-height: 150%; font-*ize: 10pt; font-weight: normal; font-family: Georgia;">]

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">&nb*p;Complaint: <*trong>********

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">I am rejecting thi* re*pon*e becau*e: Make up what ever *uit* your narrative. &nb*p;The truth i* on my *ide a* God i* my witne**. &nb*p;The cu*tomer *ervice woman who an*wered the call when I noticed the error right away wa* extremely rude and a* I’ve read the other complaint* for thi* bu*ine** with BBB it *eem* the *tandard. &nb*p; I'm over it, *cammer*.&nb*p;

  <*pan *tyle="line-height: 150%; font-*ize: 10pt; font-family: Georgia;">Regard*,

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">****** *********

  <*pan *tyle="font-family: Verdana;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  <*pan *tyle="font-family: Verdana; font-*ize: 13px;"> <*pan *tyle="font-family: Verdana; font-*ize: 13px;">

  Business Response

  Date: 03/22/2024

  How i* thi* complaint not re*olved? *** ********* won her ca*e for the $*****. It'* amazing that BBB mi**ed that part and let thi* prolong a* long a* it did. Again, thi* con*umer knew that *he clicked on the coupon code, it *ay* it on her picture that *he *ent. I have provided all the proof for you and yet you overlooked the information I *ent and clearly only read her me**age*. Look over the entire conver*ation and the evidence i* there.&nb*p;

• Initial Complaint

  Date:02/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a few products from this company and when the order was delivered I was missing 2 items my slimming tea and my slim patches. I called the company and was told that the items would be put in the mail. I just received the items but the slim patches look like something at child made. They sent these little balls of whatever and these things that look like rings with holes in them. I spend almost ***** dollars and I am really frustrated with this company.

  Business Response

  Date: 02/15/2024

  Hello *** *********
  
  Thank you for contacting us. In reviewing the notes on your account, you ordered the Slimming Tea & 5pk Slimming Patches and the Peach Tea Yoni Scrub Soap on ******* *** ***** at 2:26 am. Your first delivery of the soap was delivered in or at the mailbox at 1:07 pm on ******** ** ****, with tracking number ******************************. Your missing items, the Slimming Tea & 5pk Slimming Patches, were shipped from our warehouse on Fe****** **, ****, at 11:59pm and it was delivered in or at the mailbox at 12:25 pm on ******** *** ****, with tracking number **********************. None of our files or records indicate you calling to ask questions about the usage of the product. We do have on our website images of how the Slimming Patches look. Here are directions on the usage of the product.

  
  Slim Patch Directions -
  1) Wash your hands and cleanse your navel area.
  2) Pat your navel and surrounding skin dry.
  3) Open the Slim Patch and the Natural Bead.
  4) Place the Natural Bead in the center of the Slim Patch.
  5) Place the Slim Patch on your navel. Make sure the Natural Bead is inside of your navel.
  6) Wear the Slim Patch for up to 24 hours - do not exceed past 24 hours.
  
  Slimming Tea Directions -
  1) Prepare 3 cups of water for every 1 bag of Natural Slimming Tea.
  2) Boil 3 cups of water (bring it to a rolling boil).
  3) Add a bag of Slimming Tea.
  4) Boil for 5 minutes.
  5) Let the Tea bag seep for 3-5 minutes, then remove.
  6) Let it cool and pour in a water bottle.
  7) Drink 1 bottle at night before bed.
  
  Please find attached images for your reference of the Slimming Patches. If you have any further questions, please feel free to contact our office at 912-264-9242.
  
  Kind Regards,
  Mink Hair

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for items f**m this company which I did not receive. I’ve tried contacting them several times via email, phone, and text. Once I finally spoke to someone and they returned my call I was given the runa**und and told I only had ** hours to contact them, which I tried but could not reach anyone. I would just like the merchandise I paid for or my $***** refunded.

  Business Response

  Date: 02/07/2024

  Hello Ms. *******, 

  We have tried to locate you in our systems via your name, phone number and email address and we cannot find you. Please p**vide us with an order number so we can investigate your claim. We have tried searching for you in our emails as well and we were unable to find you. Once we receive your order number, we will be happy to assist you. 

  Kind Regards, 

  Mink Hair

  Customer Answer

  Date: 02/08/2024

  Order number ******

  Customer Answer

  Date: 02/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Order number ******

  Regards,

  ***** *******

  see attached

  Business Response

  Date: 02/08/2024

  Hello Ms. *******, 

  Thank you for p**viding us with your order number. We reviewed your claim and we have reimbursed you in the amount of $13.07. By now, you should have received an email informing you of the reimbursement. We do apologize about your missing items and should you have any questions, please feel free to contact a supervisor at 912-264-9242. 

  Kind Regards, 

  Mink Hair

  Customer Answer

  Date: 02/09/2024

  [A default letter is p**vided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *******

   

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order on Jan 9, I want replacement for those items and my order from Jan 18 3 2 oz growth grease I want the two bottles of Chebe growth serum. I have email through shop but times I have emailed each time but no answers back or emails me to get my missing Items. Good products but bad customer service. I want the items I have paid for through **** ******* ******.

  Business Response

  Date: 01/25/2024

  Hello *** ********* 

  Thank you for reaching out to Mink Hair. We do apologize about your missing items. Please find attached your new order (Order #******* for the 3 - 2oz Rapid Greases and 2 Alopecia Serums. Your order was just put into our systems and your **** ******** ****** is ********************** (Link: https:/*******************************************************************************). You should receive your shipment within 7-14 business days, if not sooner.  Please let us know once it has arrives. Again, we do apologize. 

  Kind Regards, 

  Mink Hair

  Customer Answer

  Date: 01/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached a picture of goods render. Thank you for your service 

  Regards,

  ******* ***** ********

   

• Initial Complaint

  Date:01/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on January 1, 2024, after receipt of the items, I realized that the package contained only (1) of the 1 ounce Rapid Grease whereas I ordered 2 and I was charged for 2. On January 13, 2024 and again on January 16, 2024 I emailed Miracle Mink Hair Wholesale Inc regarding my purchase and the items not received including attachments (No Response Received) On January 18, 2024 and January 19, 2024 approximately between the hours of 1:48 P.M. and 2:07 P.M. I phoned the company at the number provided and spoke with a representative that advised the Customer Service Department closed at 2:00 P.M. I advised the representative that I would prefer to return the entire purchase and was advised that the company does not accept returns, at this point I only want a refund for the price of the item that I did not receive (1) Rapid Grease priced at $10.00 plus applicable tax. Today's date is January 22, 2024 and to date No Response from the company or any attempt made to resolve the outstanding issue.

  Business Response

  Date: 01/25/2024

  Hello **** *******, 

  Thank you for reaching out to us. On behalf of Mink Hair, we would like to apologize for your missing item. We have refunded you in the amount of $10.75 to your **** *** account for the missing item.  Our email system is a NO-REPLY system. When you sent an email, you should have received an email stating for you to contact our office directly. Again, we do apologize about your missing product and our delay in responding to you. 

  PS - please find attached proof of refund

  Sincerely, 

  Mink Hair

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2023 the owner of this business got on social media and done a live video stating she was blessing people by selling Apple watches for $200 when they sell other places for $749. The owner actually pulled up the **************** website and said she was selling the same Apple watch that Best Buy was selling but Best Buy was selling it for $749 and she was blessing people for the Holidays and selling the same watch for $200. I sent the $200 for the watch via Apple Pay to the business owner and she said she would send the Apple watch out. She sent a generic watch that was not an Apple watch. I called the business to state that the watch was something other than an Apple watch and she insisted it was several times and after I told her it was not several times, the business owner then stated well they were donated to her and she is not giving refunds. The business owner also sold me several pair of fake Apple Airpods that were not actually Airpods but she stated they were and I told her I went to the Apple store to confirm and the watch and the ear buds were both imitation and did not work properly. I called the owner four times requested a refund and she refused and hung up the phone.

  Business Response

  Date: 01/04/2024

  Hello Ms. **********, 

  Thank you for contacting Mink Hair - unfortunately, we are not involved in the live videos of products that are not on our website. You would have to contact the office directly to file your claim. 

  Kind Regards, 

  Mink Hair 

  Customer Answer

  Date: 01/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21062775

  I am rejecting this response because:

  Regards,

  *****************************

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/17/2023 I purchased a hair strainer from this company. They claim it takes 2 weeks to delivery date. It's been a month now. And the money was drafted from account the same day I ordered the product. When I called this company to resolve the issue. I was told. There web site was down . And there was no way to track my order. Then hung up. I called back. Asked for a manager. And was told there was no manager or supervisor I could speak with and got hung up on again. So I called again. And then was told it takes 2 weeks and 2 days to arrive. But it's been a month now. And I could call who ever I want and report whatever I want. We have your money now and don't really care if you receive your product or not.

  Business Response

  Date: 12/20/2023

  Hello *** ******,
  
  We do apologize for any confusion that may have taken place and we would also like to sincerely apologize for how you were treated. We looked over your records and found that this is a mishap with the ****** *******s. It shows in our systems that ********* **** has your package with a ****** ****** ****** ******* tracking number. You placed your order online and we know the information is correct, but when we try to locate your package, it takes us to the ********* ******** ******. Attached, you will find details to show you the ****** ******* issue. We have reimbursed you in full for your package and we do apologize for this inconvenience.

  Stay Blessed & Happy Holidays, 

  Mink Hair Grows

• Initial Complaint

  Date:11/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 10/24/23 Amount Paid: $208.64 Order Number: ****** Business Committed to send me (2) Booty and Body Shapers with zipper and clips with an opening in the crouch area, which allows you to go to the bathroom without removing the garment. Nature of Dispute: I called ************ and spoke with a representative and told her that I had ordered previously a booty and body shaper advertised by Ms **** and wanted to order two additional units, I described it to her in detail and she placed me on hold and said I have found it and we do have it in stock. She took my American Express and placed the order and I waited for the shipment to arrive. I received it last week and then proceeded to send them emails on 11/12/23 carefully explaining that they sent me the wrong items which has no clips and no opening in the crouch and received no response. I then on 11/13 called the company and spoke with a representative and she then placed me on hold and then came back and said that she had located the order and that I placed it online, I repeated to her no I called your company from my office which is a recorded line and placed it with your representative only after she verified that she had the correct product. I told her I received the wrong item and wished to return it so that they could send me the correct item sold. She immediately said that we do not accept returns and there will be no refund. I said Ma'am it is not my error but your company that made the error. She said that's too bad and then said that Ms **** has started her own company and that nothing could be done. I told her that you committed to selling the correct item and then she told me that if I wanted a shaper with the crouch open then I could take some scissors and cut it myself which was deplorable. Even this day Ms **** still advertises on the website but they have refused to honor the business requirement to supply the paid product to me. I want my money back. I don't care if I never order from them again. They are unethical and should be ashamed of themselves. This company has made no attempts to resolve this matter and didn't even apologize for their error.

  Business Response

  Date: 11/16/2023

  Hello Ms. ********** 

  Thank you for reaching out to Mink Hair Grows. We have reviewed your complaint and the Booty & Body Shaper does not come with an open crotch. Please see below for the detailed summary of the body shaper:

  Miracle Trim Waist Booty & Body Shaper 
  Shaper fits true to size.... You may want to size up for comfort!
  Includes: (1) Booty & Body Shaper
  Miracle Trim Waist Booty & Body Shaper helps to control your body by cinching and tightening your midriff to reduce your waistline instantly. This triple effect body shaper lifts your breast and buttocks while curving your body naturally.
  Due to health and sanitary reasons, ALL SALES ARE FINAL.

  All of this information can be found at this link ->

  If you would like to speak with a supervisor concerning your order, please call ************

  Kind Regards, 

  Mink Hair