Complaints
This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 229 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hello, I was mislead by this company. I paid 124 dollar fee for a background check, under the impression that this was a trustrworthy employer. I was asked to put my card information in before being able to ask more questions about the company. Once paid, I realized. this was not a regular insuarnce sales job and required more recruitment than anything. I asked mY recruiter for a refund and she said she was unable to, ***** ********. this was on 2/20/25. This company is a scheme to recruit people, not an actual sales job, very misleading.
Business Response
Date: 03/10/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
March 10,2025
RE: BBB Case: 22968235
Consumer: ********** ********
Dear Ms. *************** am writing in response to the complaint that ********** ******** filed with the BBB on February 20, 2025. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as Ms. ********* submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ********* complaint and have determined that on or about February 20, 2025, we received her *** that authorized payment of the one-time $99 IBA fee and the $25 monthly Primerica On Line (POL)fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.). Our records indicate that Ms. ******** didnt contact Primerica prior to filing her complaint with the BBB. As a courtesy, we have issued a refund of $99 for Ms. ********* IBA fee and $25 for her POL fee, back to the account on file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)
************ (fax)Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A *** contact** me in 2021 from link** in to sell for Primerica, I was going to sell under her but decid** not too. She claim** that she terminat** the contact and I have an email where ***** Fargo cr**it** my acct back 11/2021 for the initial fee of $25 from Primerica. Every two years they have been going into the system once I complete my continuing ** and using my information as a contractor with them, Ive call** and spoke to several departments, email** them now for them to tell me That I cant email it must be a hard signature and that I owe them $64.00 for renew my license in their system which was suppose to be terminat** in 2021. I cant get anyone on the phone to resolve the issue, but on the ******** they confirm** that I request** termination of the account and it was terminat** 11/2021 as I request**.i have no idea who keeps using my NPN every single year without my permissionBusiness Response
Date: 03/11/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
March 11,2025
RE: BBB Case: 229434909
Consumer: ******** *****
Dear Ms. *************** am writing in response to the complaint that ******** ***** filed with the BBB on February 12, 2025. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ********* submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ****** complaint. Our records indicate that we received her IBA on or about October 23, 2021. This authorized payment of the $25 monthly Primerica On Line (POL) fee. Our records also indicate that we received notification to cancel her POL subscription on November 30, 2021. That cancellation was for Ms. ****** POL subscription only, that did not cancel her IBA. We have no record of Ms. ***** contacting Primerica requesting to resign in 2021.
Due to Ms. ***** being a licensed agent, that kept her active in our system. We will process Ms. ****** resignation and close her file.
As for the license renewal payment, we will waive this fee for Ms.*****. We would ask that Ms. ***** give us time to have this processed. She may receive another letter regarding the fee, but please ensure that we are aware and are working on getting the fee removed from her file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)
************ (fax)Initial Complaint
Date:02/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out multiple times to no availBusiness Response
Date: 02/12/2025
We have received your complaint and apologize for the inconvenience caused; can you please provide your full address as well as policy number so we may review your concerns further.
Thanks
Customer Answer
Date: 02/12/2025
Better Business Bureau:
***** ******** *********************************************************.....
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ******* works for primerica. She sent me text messages harassing me repeatedly and I told her to stop. She wouldnt. She didnt like that I called her out on their shady business practices and said they should be honest. The company lies and scams people. I had to block her number. I am going to report harassment.Business Response
Date: 02/20/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
February 20, 2025
RE: BBB Case: 22902385
Consumer: ******* ***********
Dear Ms. *************** am writing in response to the complaint that ******* *********** filed with the BBB on February 5, 2025. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as Ms. ************ submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $49 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ************ complaint and have determined that on or about January 29, 2025, we received her *** that authorized payment of the one-time $49 IBA fee and the $25 monthly Primerica On Line (POL)fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $19 ($49 less a $30 non-refundable processing fee.). Our records indicate that Ms. *********** contacted Primerica prior to filing her complaint with the BBB and requested a refund for her IBA fee. A refund of $19 was issued on the same day. Our records also show that ************** disputed the $30 non-refundable fee with her bank. Also, a refund of $25 was previously issued for her POL fees, so no additional refunds are due.
We take all allegations regarding the Primerica Business Opportunity seriously. We will investigate her claims regarding the unwanted text messages that she received.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)
************ (fax)Customer Answer
Date: 02/20/2025
Complaint: 22902385
I am rejecting this response because:I never denied that the business refunded me. They did. This was about their horrible ways of talking to people and harassing texts the person I had mentioned sent me. Train your recruits better. And do better in general.
Sincerely,
******* ***********Business Response
Date: 02/26/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
February 26,2025
RE: BBB Case: 22902385
Consumer: ******* ***********
Dear Ms. *************** am writing in response to the rebuttal that Ms. *********** filed with the BBB. As we previously stated in our first response, we will be investigating Ms. ************ claims regarding the unwanted text messages that she received and take appropriate action regarding our findings. ****************** would like to provide additional information regarding her claims, she can provide that information to me directly via email at **************************************************************************.
We regret that Ms. ************ experience with Primerica was not a positive one. We welcome any additional information that Ms. *********** would like to provide.
Sincerely,
****** M. ******
************ (phone)
************ (fax)Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recruited as an agent. They talked the job up to be this big hype. It was all a lie and a scam. I was scammed into paying $49 for a background check that they said was refundable but never refunded me. They also charged my card $25 for a POL fee which I did not approve. I want my $74 refunded back to my account. I want to be ensured that I never will be charged from them again.Business Response
Date: 02/20/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
February 20, 2025
RE: BBB Case: 22876333
Consumer: ***** ********
Dear Ms. *************** am writing in response to the complaint that ***** ******** filed with the BBB on January 30, 2025. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as *************** submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $49 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ********* complaint and have determined that on or about January 24, 2025, we received her *** that authorized payment of the one-time $49 *** fee and the $25 monthly Primerica On Line (POL)fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $19 ($49 less a $30 non-refundable processing fee.). Our records indicate that Ms. ******** contacted Primerica the same day that she filed her complaint with the BBB. On the same day, Primerica issued a refund of $19 for her IBA fee and $25 for her POL fee. As a courtesy, we will issue a refund of the $30 non-refundable fee back to the account on file,for a total refund of $74. We would ask that Ms. ******** to allow three to five business days for the processing of her refund.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)
************ (fax)Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against primerica regarding their handling of my attempts to cancel a policy due to severe financial hardship. Despite multiple attempts to resolve this issue, I have encountered unprofessional behavior from my assigned representative ********** ******* Nasrabad, and significant obstacles to canceling the policy.Specifically:1.Unprofessional Conduct: I contacted my representative to discuss canceling my policy, as it has become unaffordable. She scheduled a Zoom appointment with me to address the matter, which I found to be an unusual and unnecessary step.2.Missed Appointment: I rearranged my work schedule and lost valuable work hours to be available for this appointment. However, she did not show up to the scheduled meeting, nor did she provide any explanation or follow-up.3.Lack of Resolution: Despite repeated attempts to contact her and explain my financial situation, she has avoided my calls and has not provided any assistance in canceling the policy.I cannot afford to continue paying for this policy, and the lack of support has placed additional strain on my financial and emotional well-being. I am urgently requesting your help to intervene and ensure that this matter is resolved promptly. I need assistance canceling my policy and holding the representative accountable for her unprofessional behavior.Please feel free to contact me at ************ or **************************** if you require additional information. I hope for a swift resolution to this issue.Business Response
Date: 02/20/2025
We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request. Due to privacy concerns, we will not provide those details in this response.Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted via my personal small business account on social media by ****** stating she was impressed with my profile and that she was starting a business which led me to believe that she was interested in my same line of work. When arriving at the meeting, I was shuffled through several different people being pressured to sign documents and conducting background checks. When I questioned this, **** ******* came in intimidating and again avoiding to answer any of my questions directly, asking for money and signatures on various documents. Feeling uncomfortable, I signed and just simply to be able to leave. As I kept saying I needed to go and he would not stop pushing questions on me.Business Response
Date: 01/27/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
January 27,2025
RE: BBB Case: 22798046
Consumer: ***** *******
Dear Ms. *************** am writing in response to the complaint that ***** ******* filed with the BBB on January 13, 2025. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as *********** submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $49 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ******** complaint and have determined that on or about January 9, 2025, we received her *** that authorized payment of the one-time $49 IBA fee and the $25 monthly Primerica On Line (POL) fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $19 ($49 less a $30 non-refundable processing fee.). Our records indicate that Ms. ******* didnt contact prior to filing her complaint with the BBB. As a courtesy, we will issue a refund of the $49 to Ms. ******* for her IBA fee and $25 for her POL fee, for a total refund of $74.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****** M. ******
************ (phone)
************ (fax)Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FRAUD OR AN INNOCENT SERIES OF CONVIENT CLERICAL MISTAKES, IDK, LETS FIND OUT:Mixed up policy numbers, repeatedly reported on the wrong policy, denied knowledge of the good one, omitted knowledge of which was which, all after reporting the payable then mysteriously losing the information when I called back to file the initial claim. This has been going on for over a decade now, I have a lawyers itching to take the case and file for compounding interest, I can look the other way, IF IT'S PAID, otherwise....My parents were divorced when they died, my dad ended his policy before he died over extremely aggressively raised premiums, my mother, was rather rich when she died, and left me a lot of money, and didn't end hers, which was even verified by Primerica themselves, ************* they are doing everything under the sun including confusing policy numbers for another and confusing policy holders for another and confusing joint polices for singulars to even denying singular polices exist to reneging on previous statements when caught in a lie to denying me access to talking to management to filing claims on policies I didn't request them to be filed on to outright deleting data, which apparently isn't even deleted because then they admit to it.Their system is set up in a 4 tiered fashion, from when you initially call claims, to a specialist, to management, to archives, which seem to love to mix letterheads up by "accident". This is an initial warning Primerica, make right or there will be lawsuits for 10x+ the claims amount (market appreciation + wtf fee, distress, etc.) there will be far more scathing reviews on far more websites including this one, and I'm pretty sure my social media influencer following of over ******* people will have no problem spreading the word on you guys.Get it right, this is orphan abuse and it will not stand.I will delete this review if settled and take no further action, I am willing to sign documents on that as well, IF SETTLED.Business Response
Date: 01/13/2025
We have received your complaint, can you please provide us with the insured's name, address and policy number so we may locate the records in our system to review further.
Thanks
******** ******
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had primerica for a long time, but for about 4 instances I have seen where I pay on time, but then get a notice some time later that I am a month behind. I call them when I do and they break it down and it makes little sense. I pay through both on phone and check, and it doesn&#**;t seem to matter which way, they had done this with both. The most recent I paid by check and I noticed today while prepping to pay for bills that there was a notice of a month payment missing. I called them today and they are claiming that I wrote the wrong account number (which i doubt) and made it sound like she found all this out today. They mentioned sending some kind of check to me, which, I don&#**;t know why they would do that. However, I see it in the mail today which is physically impossible that it would have been part of the same conversation, which means they preemptively sent this.Business Response
Date: 02/06/2025
We have mailed the complainant a detailed letter of explanation, which explains our position in response to her request. Due to privacy concerns, we will not provide those details in this response.Initial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a potential employee of this company and paid $49.00 for a background check and $25.00 for access to an application. Payment was rendered but internet service was interrupted before disclosures, including those giving express consent to use personally identifiable information to run a background check were given. No access was given to an application and I was unable to sign back in to complete the signing of disclosures. Therefore, the consideration for the verbal contract was a background check and access to application was not given in exchange for the compensation. This led me to change my mind about the whole process. I asked two individuals, Shayquanda ********** and ***** ***** to refund the money. There was no response from ****, and Shayquanda indicated that she would send me the information to get the refund, but then quit responding to me. I am prepared, and likely will be able to contest these charges at the bank, but it would be so much easier if the company moved forward with the refund as their agent Shayquanda ********** indicated they would.Business Response
Date: 01/27/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
January 27,2025
RE: BBB Case: 22741120
Consumer: ******* *****-**********
Dear Ms. *************** am writing in response to the complaint that ******* *****-********** filed with the BBB on December 28, 2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $49 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched ******* *****-Derryberrys complaint, and we are unable to locate anyone by this name in our system. We would ask that ******* provide his social security number and his date of birth so that we can locate the file in our system. We understand that this is personal information. We would ask that ******* *****-********** contact me directly via email at ************************************** or via telephone at ************.
We look forward to hearing from ******* *****-********** so that we can thoroughly investigate their claims.
If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)
************ (fax)
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.