ComplaintsforPrimerica, Inc.

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  joined the membership 07/5/2024 approx 8:34 a.m. I was pressured to pay the 125$ immediately to get started , fast track and higher earning, via zoom meeting i'm under the impression that this is a work from home job. when asking ****************** about direct deposit,said we will talk about it the next day, also she stated that she will be going out of town and wanted to set up my orientation, which we did. the day of orientation she was heading out of town so Mrs. ******* ***** took over for that day. on 07/15/2024 @ 9:17 I reached out to ****** about a meeting ****************** was going to have with me but she never sent it over, on 07/17/2024 @6:08 ****** asking me have I signed up for class and which I told her I haven't heard from ****************** since the day of me paying the 125$ ****** set up a zoom meeting with Mrs.chanika on 07/18/2024 @ 7:00 in the evening. on Monday 07/15/2024 i reached out to ******************* telling her i had some concerns about the job, she gave me a called @8:23, tells me to gave he a call back which I did and was told to take it day by day.i reached out to ******************* on wednesday 07/24/2024 @ 2:18pm, let her know I was mislead and things not been told upfront and don't want to continue with the program and would like a refund. that same day at 8:50 pm I reach out asking her how to go about getting a refund,Thursday and Friday went by no reply , on 07/27/2024 I reached out once more @ 12:18 pm asking her about the refund, she then gives me a call and I also had my mother in the room with me and she told me to look in the welcome package to see how to get a refund which I don't have .

  

  Business response

  08/02/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ************************************
  *******, *******; 30022
  
  August 2,2024
  
  RE:    BBB Case:    22054728
  Consumer: *******************************
  
  Dear **************:
  
  I am writing in response to the complaint that ******************************* filed with the BBB on July 27, 2024.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits,such as ********************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ******************** complaint and have determined that on or about July 5, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that ******************** did not contact Primerica prior to filing her complaint with the BBB.  As a courtesy, we will issue a refund of $99 for her *** fee and $25 for her *** charges, back to the account on file, for a total refund of $124.  We would ask that ******************** allow at least three to five business days for her refunds to be processed.    
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They received all of my correct information on a death claim on 06/04/24 and that the claim was waiting to be approved. On or about 07/10/24 I was told that the claim was still waiting to be approved and that no other information was required. On 07/24/24, I called and was told once again that the claim is still waiting to be approved. & weeks after they approved all of the required documentations, they are still waiting on the claim to be approved. Ive been getting the same story for 7 weeks.

  

  Business response

  07/25/2024

  We have received your complaint, please provide us with the insureds name and policy number so we can locate the policy information in our system.

  Thank you

  *****************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Life insurance fraud is when someone involved in a life insurance policy,such as the policy holder, beneficiary,or an agent, intentionally, mislead or falsifying information to gain an advantage, the goal is to receive benefits that are not rightfully deserve,which can be financially lucrative.************ a agent *** to me concerning the policy I signed with him and when I requested him to fix the policy he lie to me

  

  Business response

  08/05/2024

  August 5, 2024      
  

  ***********************
  Customer Experience Specialist
  **********************
  
  Re:     Complaint Case # ********    
              Complainant/Insured- ***********************      
             Primerica Life Policy Number:  0434629083       
  
  I am responding to the correspondence submitted by *********************** regarding the complaint against Primerica Life Insurance Company (Primerica Life) in which he stated that it was not his intention to transfer ownership of the policy; he believed that he was making a beneficiary change.                                  
  
  Please note that correspondence dated August 5, 2024, was sent to **************** which addressed his concerns.   
  
  
  Sincerely,
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations

  
  

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im constantly getting a run around Im cashing in a life insurance policy so when I called them to see when are they going to send me my check they said it takes 21 days to go threwthere company which is ridiculous no its day 20 and they say you did sign this and check that you when it was motorized and the notary would have looked at the document and said you need to sign here and check there there good at taking your money but dont want to give it back

  

  Business response

  07/31/2024

  Dear *************: 
  This is in response to Mr. ***** recent inquiry on the above captioned policy number. 
  On June 20,2024, the company received an application for surrender on policy number 0291187564.There was a discrepancy in the signature on the form and it was returned, due to a clerical oversight  the request was not processed.

  
  On July 10,2024, ************ contacted our company regarding his surrender form being returned and  an administrative decision was made to surrender the policy.  The referenced policy was surrendered effective June 8, 2024.  

  
  On July 11, 2024, our check in the amount of $2,155.00 was issued and mailed to the address on  record.   According to our banking institution our surrender check was cashed on July 23, 2024.  

  
  Should you require any additional assistance, please do not hesitate to contact me directly at **************. 
  Sincerely, 
  Debra Punch 
  Insurance Services 

  
  

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My insurance policy was terminated however I was never notified of potential termination. I had 5 policies and 4 Primerica terminated and kept one open.

  

  Business response

  08/23/2024

  Due to privacy concerns, I have not provided a detailed response to the complaint. However, I have sent the complainant an email that provides a detailed response. 

  Generally speaking, each client is afforded a 31-day ***** ****** for payment of premiums.  However,California clients are afforded a 60-day ***** ******* Our policies inform clients that , if payments are not received in a timely manner, policies will lapse;and, the contestability ******s will be re-started if reinstatement applications are approved. Clients are sent billing notices and notices regarding termination. Each billing notice reminds  the client that failure to pay premiums within the ***** ****** will result in policy termination.  Notices are sent by US Mail to the clients address of record.  

  Customer response

  08/23/2024

   
  Complaint: 21961579
  
  I am rejecting this response because: I did not file this complaint about a billing issue. Im well aware of the late payments. This is in regards to New American Funding intentionally delaying the repair of my home. Because of this complaint filed New American funding has showed negligence with responding to my claim to repair my home. Again my home has no floors. We are walking on the concrete slab that the home was built on. But no one at NAF cares about the living situation that Im in because Im waiting on a response from them for repairs. 
  
  Sincerely,
  
  *******************************

  

  Business response

  08/26/2024

  In response to Primerica Life's response regarding five life insurance policies, the complainant wrote our company directly and informed that our response was not necessary because her complaint was old (indicating that the matter had been resolved). She informed your agency that her complaint was "in regards to North America Funding intentionally delaying the repair" of her home. North American Funding is not a subsidiary of Primerica Life Insurance Company. It is not affiliated with any company that repairs homes. The complaint against North America Funding should not have been forwarded to Primerica Life or associated with the original complaint about termination of four of five life insurance policies. 

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I attended a presentation, just like many others, about this company. It is disguised as a Life Insurance company, focusing on the approach that you are a life insurance agent helping families prepare for the worst. I fell for it, hook, bait, and sinker. Turns out, the focus is actually recruiting. Once you start training with the "upline", the focus is recruiting. You receive compensation from your recruits money that they make. They give incentives for minimal product but they are always tied to a recruit number. I was excited to be a Life insurance agent and was focused on the incentive you receive if you get licensed ASAP. But that is where they get you. They promise money to get licensed in the first 30 days, but the moment you start a class, they claim you can no longer get a refund. It's one big scam that's disguised as a Life insurance company, but is really an MLM. Like all MLMs, they promise large compensation, but the reality is only the 1% ever seen it. The fact that they prey on women and military spouses is awful.

  

  Business response

  08/19/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ************************************
  *******, *******; 30022
  
  August 19,2024
  
  RE:    BBB Case:   21949512
  Consumer: ***************************
  
  Dear **************:
  
  I am writing in response to the complaint that *************************** filed with the BBB on July 6, 2024.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***********, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ***** complaint and have determined that on or about July 1, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On Line (POL) fee.  The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that ************ contacted Primerica on July 12, 2024 and requested a refund for her *** fee.  On the same day, our ******************** issued a refund of $69 to ************.  As a courtesy, we have issued a refund of $30 to the recruit for the non-refundable processing fee and $25 refund for her POL charges, for a total refund of $124.   
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************
  
  ************ (phone)

  ************ (fax)

  Customer response

  08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would like the help of the BBB to get Primerica to refund me the amount of $124 (two payments, $99 and $25). Primerica is unfortunately a scam that operates as a legal MLM. The way in which they recruited me violates key principles that these types of companies must follow -their compensation must come from sales of services and not from recruitment fees or signing up distributors. The company did not disclose to me that the majority of your commission comes from signing people to the business. Further, upon the interview and sign on process the representative, whose name is *******, immediately charged me a fee for recruitment in the form of $124 that he claimed is for the examination but upon further look this is not the case. Not only this but they were quick to brush by and not disclose that they also used the money to sign me up for a subscription service that I was not told I was purchasing. During this moment in the process, the representative ******* was very quick to make sure this portion was not picked up upon as he was quick to move along. This brings me to their next violation, as you can clearly see a pattern -they are not transparent about anything! Not only about abusing trust and using your money for things other than for what you payed them for, but also for lying to good people who need money about where and how they would receive their commissions. This company is a scam and if not at the very least an MLM that is shaken on their practices and I do not say this lightly as I was fully ready to work with enthusiasm and conviction. I can only fear for the people who trust them with their insurance. I have requested cancellation and a refund from Primerica customer service department but as they have been poor to people in the past based on BBB complaints, I will also be disputing the claims with ************ I would like a full refund in the amount of $124 (two payments, $90 and $25) from Primerica with the help of the BBB, thank you.

  

  Business response

  07/30/2024

  Dear **************:
  
  I am writing in response to the complaint that *********************** filed with the BBB on July 2, 2024.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ************** complaint and have determined that on or about July 1, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that ************** contacted Primerica after filing her complaint with the BBB.  ************************ issued a refund of $99 to ************** for her *** fee and a refund of $25 was issued for her POL *********** No additional refund is due. 
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for the position of financial adviser on 5/22/2024. I had a job interview on 5/27/2024. They did a Zoom call and said I was hired, that I needed to pay 99 dollars for the background check, and that I needed to pay $25 for licensing access. They gave me an employee ID and then said I had orientation on 7/1/2024 at 10 am, and I havent received any information since the day of my interview. I emailed, texted, and called. I am currently in school, a single mom, and struggling with cash. I feel gullible and stupid for believing in this job opportunity. I was blinded by the fact that I was able to work from home but now I regret that I was so easily manipulated. Now I have no job and no income be I was lied to and never contacted again after the interview process.

  

  Business response

  08/05/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ************************************
  *******, *******; 30022
  
  August 5,2024
  
  RE:    BBB Case:    21927923
  Consumer: *************************
  
  Dear **************:
  
  I am writing in response to the complaint that ************************* filed with the BBB on July 1, 2024.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ****** complaint and have determined that on or about June 27, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that ************** didnt contact Primerica prior to filing her complaint with the BBB.  As a courtesy,we will issue a refund of $99 for her *** fee and $50 for her *** charges, back to the account on file. 
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Primerica insurance is a joke. I have been auto drafting my policy for years. And never receive any feedback that my payment missed last month. My child died and when I logged on the site stated Active on Quarterly and you have a balance.Paid the balanced and called agent and he processed the claim since the policy was stilled active. Now its time to pay and they stated it was not active and the company sent a letter. No letter was received and no email was sent. And our agent was clueless too. Now they took money to catch up **** and now locked out of account so you cant see the message stated that account is active. And this is not for the whole amount of the insurance policy (******) but just for the small rider amount of $20,000 for a child account.Be leery of paying and investing in a policy that they sell. And another friend stated they switch her to the term life policy but failed to tell her its only for 20 years and now shes not insured and health wise not able to be insured. She canceled her whole life policy for their policy.

  

  Business response

  08/22/2024

  **************************
  BBB of *************, ****** & **
  ************************************************************************************************************************
  
  
  Re:  ID:                       21899442
          Complainant:      *************************
          Insured:              *********************************** (Deceased)  
          Policy No.:          0491397084
          Claim No.:          **********
  
  Dear **************:
  
  I am writing in response to the complaint that ************************* filed with the BBB on June 25, 2024.  We have researched Mr.Palmers complaint, and I trust the information provided in this response will be helpful in your review of this matter.
  
  By letter dated April 24, 2024, we notified **************** that his bank could not process his monthly payment, which was due on April 15, 2024.  This notice includes the following reminder:IMPORTANT: ANY PREMIUM 31 DAYS PAST DUE WILL CAUSE YOUR POLICY TO LAPSE.
  
  We did not receive a premium payment, so on May 17, 2024, at the end of the grace ******* we notified **************** by mail that the life insurance policy had lapsed.  Although the coverage was no longer in force, we offered to accept a late payment to reinstate the policy without evidence of insurability, if all insureds are currently living and not disabled, and must be received before June 6, 2024. 
  
  *********************************** died on June 9, 2024. At the time of his death, there was no coverage in force under the policy since it had lapsed as of May 16, 2024, and no payment had been made in response to our late payment offer.  We have no record of our April 24, 2024 return notice or our May 17, 2024 lapse notice being rejected by the United States ***************
  
  On June 10, 2024, four days after the expiration of the late payment offer and one day after the death of ***********, **************** submitted a payment through a third-party vendor and his policy was reinstated on all insureds living at that time.  We were notified of ************ death on June 11, 2024, however, since *********** was not insured on the date of his death, no benefit is payable. 
  
  It is the policy owners responsibility to notify our company of any address and billing changes, which we received no notice of an address change prior to June 20, 2024, when **************** requested that his address be updated.  During our research, we discovered that ************ death occurred at his residence, which was the address of record for the policy, prior to **************** 20, 2024 request to update his address.
  
  On July 18, 2024, we responded to Mr. ******* request for reconsideration.  Subsequently, on July 30, 2024, a second request for reconsideration was received, which will be responded to in the next few days.
  

  I trust that we have adequately addressed this matter. However, should you have any questions, please contact me directly by phone at ************ or by email at ***************************************.
  
  Sincerely,
  
  *******************
  Life Claims Department

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a refund request according to Primerica's own terms of service, and they are denying the refund of ******.

  

  Business response

  08/02/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ************************************
  *******, *******; 30022
  
  August 2,2024
  
  RE:    BBB Case:   21881476
  Consumer: *************************
  
  Dear **************:
  
  I am writing in response to the complaint that ************************* filed with the BBB on June 21, 2024.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched **************** complaint and have determined that on or about May 23, 2024, we received his *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that ************** contacted Primerica after prior to filing his complaint with the BBB and requested a refund for his *** fee.  **************** refund request was initially denied due to him attending Primericas pre-licensing class.  As a courtesy, our ******************** issued a refund of $99 to ************** for his *** fee and $25 for his *** charges, back to the account on file for a total refund of $124. 
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩