Complaints
This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 229 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found a potential finance job with Primerica and set up a virtual interview on December 18, 2024. That same day, I paid their required $25 Primerica first month subscription (POL) and $49 independent business application (IBA) in order to proceed with the job. The following day I received a lot more information regarding job duties/responsibilities that was not divulged to me during the interview. I quickly put a stop to the job proceedings and requested a refund that same day, December 19, 2024. So far, *** received $44 out of the $74 that I paid. Im seeking the non-refundable $30 that I paid (the interviewer did not tell me it was non-refundable). Im led to think this job is a scam as I did not use any of their company resources and was not provided with the proper tools or knowledge before making the payment. Furthermore, it appears the BBB complaints are a common occurrence with Primerica as Im not the only person that was deceived by their business model.
Business Response
Date: 01/27/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
January 27,2025
RE: BBB Case: 22734853
Consumer: ******** *********
Dear Ms. *************** am writing in response to the complaint that ******** ********* filed with the BBB on December 27, 2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as Ms. ********** submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $49 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ********** complaint and have determined that on or about December 17, 2024, we received her *** that authorized payment of the one-time $49 IBA fee and the $25 monthly Primerica On Line (POL)fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $19 ($49 less a $30 non-refundable processing fee.). Our records indicate that Ms. ********* contacted Primerica on December 19, 2024, and requested a refund. On the same day, Primerica issued a refund of $19 for Ms. ********** IBA fee and $25 for her POL fees. As a courtesy, we will issue a refund of the $30 non-refundable fee, back to the account on file. We would ask that Ms. ********* allows at least three business days for processing.
We take all allegations of the misrepresentation of the Primerica Opportunity very seriously. We will further investigate Ms. ********** claims.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)
************ (fax)Customer Answer
Date: 01/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *********Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have accounts with **********************. When I try to log in and access those accounts, their website gives me this error message: "Internal server error. Please contact support."No amount of contact with support has solved the access problem. I am fed up with the incompetence.Business Response
Date: 02/05/2025
Dear ****************************************** appreciates the opportunity to address Mr. **** ******* concerns. We are in communication with Mr. ***** about the issue he has encountered. We will be responding directly to Mr. ***** about this matter. If you have any questions, please contact ****** ****** at **************************************************************************.
Thank you.
Sincerely,
****** ******* ******
Customer Answer
Date: 02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COMPANY IS A SCAM. I WAS RECRUITED AT THE ***** MALL WITH FALSE PRETENSES. THE LADY THAT APPROACHED ME WOULD NOT LEAVE UNTIL I GAVE HER MY CONTACT INFORMATION. I GAVE HER THE BENEFIT OF THE DOUBT AND SHE RUSHED ME INTO PAY $124 FOR THEIR START UP FEES. I AM IN COLLEGE SO SHE LEAD ME TO BELIEVE I WOULD BE MAKING $500 PER CLIENT APPOINTMENT. SOUNDS TO GOOD TO BE TRUE RIGHT? IT WAS ONLY UNTIL AFTER THE MEETING THAT I FINALLY COMPREHENDED WHAT HAPPENED IN THE LAST 30 MINUTES AND THIS LADY BASICALLY STOLE FROM ME!!!!!! SHE PRAYS ON BROKE COLLEGE STUDENTS! I NEED MY REFUND AS THAT WAS MY LAST AMOUNT OF MONEY UNTIL THE FIRST OF THE YEAR!!!!! SHE WAS ALWAYS IN MY PHONE ASKING TO MEET WITH ME. DO NOT DO ANYTHING OR GIVE ANYTHING TO THIS COMPANY!!!!!!!Business Response
Date: 12/19/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
December 19,2024
RE: BBB Case: 22641894
Consumer: ******* *****
Dear Ms. *************** am writing in response to the complaint that ******* ***** filed with the BBB on December 5, 2024. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ********* submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ****** complaint and have determined that on or about December 4, 2024, we received her *** that authorized payment of the one-time $99 IBA fee and the $25 monthly Primerica On Line (POL) fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.). Our records indicate that Ms. ***** didnt contact Primerica prior to filing her complaint with the BBB. As a courtesy,we will issue a refund of $99 for Ms. ****** IBA fee and $25 for her POL fees,back to the account on file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****** M. ******
************ (phone)************ (fax)
Initial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They scam you out of $125 for a job to basically scam your friends and family claiming to sell life insurance but its just for them to fall for the same scheme. Do not trust these people!!!Business Response
Date: 12/17/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
******** *******; 30022
December 17, 2024
RE: BBB Case: 22636547
Consumer: ********* *****
Dear Ms. *************** am writing in response to the complaint that ********* ***** filed with the BBB on December 4, 2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as Ms. ****** submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ****** complaint and have determined that on or about December 3, 2024, we received her *** that authorized payment of the one-time $99 IBA fee and the $25 monthly Primerica On Line (POL) fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.). Our records indicate that Ms. ***** didnt contact Primerica prior to filing her complaint with the BBB. We attempted to issue refunds back to the account that we have on file for Ms. ****** but the refunds were rejected. As a courtesy, we will issue a refund of the $99 IBA fee and $25 POL fee, via check, to the address that we have on file. We would ask that Ms. ***** allow at least three to five business days for the checks to be processed and mailed to her.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)************ (fax)
Customer Answer
Date: 12/23/2024
Hello, I did not receive the check for the $25. Only the $99.Business Response
Date: 01/13/2025
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
January 13, 2025
RE: BBB Case: 22636547
Consumer: ********* *****
Dear Ms. *************** am writing in response to the complaint that ********* ***** filed on January 7,2025. Our records indicate that we mailed a check to Ms. ***** on December 19, 2024 for $25. Our records also indicate that on December 30, 2024, that check was cashed.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ****************** (phone)
************ (fax)
Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:11/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi my name is *********** ******, My complaint is with primerica customer service representatives ******* and *******. Who stated he was a supervisor on October 15, 2024. I verified all the information that was needed only to get assistance to logged to view my accounts. This ended the worse customer service, I received from both. ******* we refused to address me by name only to say madam. Stated she felted that was ok to say. I was placed on hold approximately 15 to 20 minutes, because I requested to speak with her supervisor, only to say their were no supervisors available, it would have to be called back. I'm still being called madam. This called ended up being almost 1 hour, just to get on line assistance. I'm extremely disappointed with primerica customer service I'm receiving. If the calls can be reviewed. I understand the protocol and the security protection for benefits of the customer. Not to be treated unfairly. And to this point .I would appreciate a call back. I'm refused to call back customer until my complaint can be addressed.Business Response
Date: 12/27/2024
Dear Handler,
Primerica appreciates the opportunity to respond to Ms. *********** ******** concerns. We are in communication with Ms. ******* and we will be responding directly to Ms. ****** regarding her concerns. If you have any questions, please contact ****** ****** at **************************************************************************.
Thank you.
Sincerely
****** ******* ******
Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$19,279.49 total was erroneously disbursed into my checking account from my **** *** by Primerica employee on 11/11/24. I attempted to undo this change while still on the phone with the employee and I was told it couldn't be undone and that I had to talk to someone else. After multiple phone calls, a reversal was supposedly in process within ***** hrs. On 11/1224, $19,165.20 was deposited into my checking account. Another multiple phone calls and I was again assured things would be undone in ***** hrs. On 11/12/24 at 11:13am, I was contacted by an employee named ******* at ************** and was assured things were in process to reverse. As of 11/13/24 there were no changes so 2 voicemails were left for ******* for status. On 11/14/24 I called for ******* again and left a voicemail with no response. I also placed another call to Primerica and spoke with someone who again assured me things were in process. On 11/15/24, the remainder of the balance of $114.29 was deposited into my checking account, indicating to me that no action is being taken to rectify the situation. Again, a phone call and voicemail was left for *******. I was also charged 2 erroneous transactions of $30 for an early termination fee as well as $25 for a custodian fee. This money being tied up on account of ********************** has caused undue hardship and distress with zero consideration for a customer of nearly 20 years. I would like the transaction 100% reversed and my retirement re-invested where it was, including all expenses and fees, ****.Business Response
Date: 12/12/2024
We have attempted to contact the customer to address these concerns.Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother passed away in April 2023, leaving my minor child as a beneficiary on several retirement accounts. She had invested her retirement funds with a financial advisor from Primerica, ****** ********. When their financial relationship began, ****** was a part-time advisor and a full-time hospital employee. By the time of my mother's passing, he had become legally blind and is unable to see. This is important to note because he has been unable to assist me with the necessary tasks to comply with my court order. I need basic documents such as financial statements to present my daughters current account balance to the court, but he has been unable to provide that help. As I am not the executor of the estate, I have encountered challenges when I contact the financial institutions. They inform me, We can only provide this information to the executor or the financial advisor on record. There was an instance where a company had a decision regarding a request I submitted, and ****** possessed that information for over six months without sharing it with me. I have submitted my daughters beneficiary claim forms, but I was informed that the forms were not signed by the conservator and lacked a bank medallion, both of which are erroneous claims. I called for clarification, but after over 30 minutes on hold, the call was disconnected. When I called back, I was again placed on hold and subsequently hung up on. In contrast, I successfully received my portion of the Primerica annuity account without any issues. My daughters forms were reviewed by both her financial advisor and me, yet Primerica insists that they were improperly completed. I have called twice seeking clarity on what is missing, but I keep getting disconnected. The lack of customer service assistance has made this process incredibly frustrating. How should I proceed without the necessary support?Business Response
Date: 12/06/2024
Thank you for notifying Primerica about Ms. ****** ******* complaint. Primerica contacted Ms. ***** regarding the issues she raised and we will be responding directly to Ms. ***** regarding this matter. Please contact ****** ****** with any questions at **************************************************************************.
Sincerely,
****** ******* ******
Customer Answer
Date: 12/10/2024
Complaint: 22549514
I am rejecting this response because:
On Wednesday, November 27th, I received a call from ****** ****** in the **************** at PFS Financial (Primerica). She requested that I email her some verifying documents. Before we concluded our conversation, ****** informed me that she would return to work the following week after the holiday and would follow up with me then. I promptly sent the email within an hour of our discussion. After her return, in two subsequent conversations, ****** sent me a secure email containing a page from the beneficiary claims package that required my daughter's Social Security number. I completed the form according to her emailed instructions and returned it within 45 minutes. However, the next day, ****** called to inform me that she had not received my email. I explained that I had sent it and offered to resend it. She reassured me that she could reach out to her IT department to retrieve the email, which she successfully did. On Monday, December 9th, I received an urgent *** delivery from ******. Inside was a two-page letter detailing her findings, but no check was included. The letter stated that I should expect a check within the next 10 business days. Given my lack of confidence in this company, I will not consider this issue resolved until I have received my daughter's beneficiary check.
Sincerely,
****** *****Business Response
Date: 12/19/2024
Thank you for the opportunity to respond to Ms. ******* complaint. I have just confirmed that Ms. ***** received the distribution as requested, and her concerns have been addressed.
Regards,
****** ******* ******
Initial Complaint
Date:11/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Definitely deceived by the initial interview and that this company doesn't truly help their employees but makes money off of them. I have asked for a refund numerous times. I received the POL for $25, but they refuse to respond to me regarding the *** refund for $99. I need help reaching out to someone that can facilitate my refund ASAP!I didn't attend any classes and refuse to move forward with this "company."Business Response
Date: 11/12/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
November 12,2024
RE: BBB Case: 22507119
Consumer: ***** *****
Dear Ms. *************** am writing in response to the complaint that ***** ***** filed with the BBB on November 3, 2024. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ********* submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ****** complaint and have determined that on or about October 21, 2024, we received her *** that authorized payment of the one-time $99 IBA fee and the $25 monthly Primerica On Line (POL) fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.). Our records indicate that Ms. ***** contacted Primerica on the same day that she filed her complaint with the BBB. On November 4, 2024, Primerica issued a refund of $69 to Ms. ***** for her IBA fee and $25 for her POL fee. As a courtesy,we have issued a refund of the $30 non-refundable fee, back to the account on file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ****************** (phone)
************ (fax)
Customer Answer
Date: 11/12/2024
Complaint: 22507119
I am rejecting this response because:I have sufficient email evidence I reached out for a refund prior to contacting BBB. However, I did receive the $69 for the ***, but the "courtesy" of the non-refundable $30 was not refunded to my account.
Sincerely,
***** *****Business Response
Date: 11/18/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
November 18,2024
RE: BBB Case: 22507119
Consumer: ***** *****
Dear Ms. *************** am writing in response to Ms. ****** rebuttal. Primerica issued a refund of the $30 nonrefundable fee on November 12,2024. We would ask that Ms. ***** allow at least three to five business days to receive the credit back to her account.
If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ******
************ (phone)************ (fax)
Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of initial transaction 08/27/2024 Date of first refund 10/15/2024 Paid two payments of $25 and $99 for background check and other required programs for agent training for Primerica on 08/27/24 Requested to withdraw from the agent training 09/04/24 as it was not the right position for me Requested refund information from ****** ***** 09/04/24 via phone call Requested refund information from ****** ***** 09/23/24 after waiting for a few weeks after our phone call and finally received the info via text message Sent refund request to provided email on 10/08/24 Sent second request for refund about a week later on 10/13/24 and believe only received response after threatening to file a complaint with BBB Received email about refund 10/15/24 from **** ***** Received refund for $69 later day 10/15/24 The resolution I am seeking now is to be refunded for the $25 charge along with the $30 processing fee they claim is necessary. I gave the business substantial time to refund me the money I spent for the course and believe I deserve a full refund as I never attended course training or used company resources for the agent training. I would have been okay with the initial $30 fee, but now feel I have been scammed out of the additional $25 as I was never told that this was non-refundable. I spoke with ****** ********* via phone call and was told I would be provided with the refund information shortly on September 4th and reached out and on the 23rd after not hearing anything back. It has been continuous lies and sketchy behavior by this company regarding potential employment. If I am not refunded the $55 I will be filing a formal complaint with BBB and will refuse to have it removed.Business Response
Date: 11/12/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
November 12,2024
RE: BBB Case: 22453393
Consumer: ***** *******
Dear Ms. *************** am writing in response to the complaint that ***** ******* filed with the BBB on October 21, 2024. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as *********** submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Mr. ******** complaint and have determined that on or about August 26, 2024, we received his *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On Line (POL) fee. The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.). Our records indicate that Mr. ******* contacted Primerica prior to filing his complaint with the BBB. On October *******, Mr. ******* requested a refund for his IBA fee. On the same day, Primerica issued a refund of $69 for his IBA fee. As a courtesy, we have issued a refund of the $30 non-refundable fee along with a refund of the $25 POL fee, back to the account on file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
****** M. ****************** (phone)
************ (fax)
Initial Complaint
Date:10/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 1st ****** ******* Contacted Me Representing Primerica. She Offered To Be My Life Licensing Coach And Give Me Field Training For 30 Days For The Price Of $65. I Gave ****** My Card Info Over The Phone And ****** Advised We Needed To Have A Meeting With My Fianc To Tell Him About What I Would Be Doing With The Business. In The Meeting ****** Tried To Sell Him A Policy In Which He Declined, ****** Proceeded To Ask My Fianc If ******** Had A Joint Account Which He Answered Yes. After He Left The Zoom Meeting ****** Advised Me Since He Didnt Want To Agree To The Policy She Can Go Into My Direct Deposit File To Get The Joint Account Info To Finish The Sell To Which I Advised Her We Didnt Set Up & Ended The Zoom Call. I Then Cancelled The Card That I Used To Pay ****** Initially To Start The Process Since I Felt She Was Doing Fraudulent Activities. I Then Reached Out To **** *** Who Said He Would Call Me To Resolve My ********** Never Called I Followed Up With Text Messages Which He Did Not Answer. I Then Began To Reach Out To ****** ******** To Get A New Life Coach He Ignored My Request As Well. That Lead Me To Reach Out To Primerica Home Office To Request A New Life Coach So I Can Get The Lessons I Paid For. I Spoke With ****** ******* Who Was Supposed To Reach Out To ****** ******** To Get Me A New Life Coach. I Have Been Calling And Leaving Voicemails To Get An ********** Still Have Not Recieved What I Paid For Or Anyone Trying To Help Resolve This Fraud Issue. All People Mentioned In My Complaint Works At The Office Located At *******************************************************Business Response
Date: 11/12/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
November 12,2024
RE: BBB Case: 22446505
Consumer: ****** ********
Dear Ms. *************** am writing in response to the complaint that ****** ******** filed with the BBB on October 19, 2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as Ms. ********* submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $38 IBA fee. Once recruits are properly licensed, they receive commissions, not salary.
We have researched Ms. ******** complaint and have determined that on or about October 21, 2024, we received her *** that authorized payment of the one-time $38 IBA fee and the $25 monthly Primerica On Line (POL) fee. Our records indicate that our home office representative attempted to reach Ms. ******** multiple times regarding her concerns, but Ms. ******** failed to respond. Our records also indicate that Ms. ******** contacted our licensing department on October 25, 2024, and requested a refund of her IBA fee. On the same day, a refund of $99 was issued to ************************************ would still like to discuss her concerns, we would ask that she contact Primerica *********** directly and we will investigate her claims.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****** M. ******
************ (phone)************ (fax)
Customer Answer
Date: 11/12/2024
The Response From Primerica Is Incorrect I Did Not Receive A Refund. I Have Requested My Refund And Have Not Been Refunded & I Have Yet To Recieve An Update About It. Primericas ******************************** Tried To Contact Me Which i Have Spoke To ******* ******* ******************************** He Also Stopped Answering My Calls. If I Can Get A Refund As Primerica Stated That Will Solve The Issue.Business Response
Date: 11/18/2024
Better Business Bureau
Attn: ****** *****
Dispute Resolution Counselor
************************************
*******, *******; 30022
November 18,2024
RE: BBB Case: 22446505
Consumer: ****** ********
Dear Ms. *************** am writing in response to Ms. ******** rebuttal. Our ******************** issued a refund of $38 for Ms. ******** IBA fee on October 25, 2024. Our POL department issued a refund of $25 on November 13, 2024, for the one month of POL charges. A total refund of $63 has been issued to Ms.********. No additional refund is due. We would ask that if Ms. ******** has not received her refund, to allow at least three to five business days for the credit to be issued to her account.
If Ms. ******** has any other concerns, we would ask that she contact Primericas *********** directly.
Sincerely,****** M. ******
************ (phone)************ (fax)
Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********
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