ComplaintsforAshworth College

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I enrolled in Ashworth College on March 14, 2024. They have a "No Questions Asked" cancellation/refund policy if enrollment is cancelled within 5 days. They are impossible to contract. I have sent 6 email requests and faxed a formal cancellation letter twice. I want my enrollment cancelled along with the monthly payments cancelled. I also want a refund of the $200 deposit.

  

  Business response

  03/25/2024

  BBB Case Number: 21453398
  Student Name: ********************;         
  Student Numbers: **********
  To Whom It May ***************** style="-webkit-user-drag: none;-webkit-tap-highlight-color: transparent;user-select: text"> 
  I appreciate the opportunity to address **************** concerns. ************ officially enrolled in the Criminal Justice: Term 1 Bachelor of Science Degree program on March 14, 2024,by submitting a signed enrollment agreement and making the necessary down payment.
  On March 17, 2024, ************ submitted a request to withdraw from her program, accompanied by additional inquiries related to the withdrawal process. These requests were initially directed to the education department's email and subsequently forwarded to the ************************** for further handling.
  I am pleased to inform you that the cancellation request has been successfully processed as of Sunday, March 24,2024. ************ is *********** a refund of $200, which will be processed within the standard 3-5 business days.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  
  

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to make a formal complaint against Ashworth College for its inability to deliver services as promised and a high level of unprofessional, unethical behavior that makes it impossible for students to complete their self-paced programs.I am asking that my tuition bill from the semester be cancelled ($1,549) and for a refund of $280 for tuition paid.For several months and while taking 3 classes in the Veterinary Technician program, I tolerated the extreme lateness in grading (up to 14 days per assignment) and a lack of communication from staff and instructors, as postings by staff suggested the program was short staffed at the moment.However, I waited over five weeks for my clinical site to be approved in VT 103. After three weeks and ignored emails to staff and tickets I submitted trying to receive help, I learned there was a new rule regarding paperwork not in the original instructions.I have attempted to resubmit paperwork, paid over $1,000 for a rabies vaccine in order to participate in my clinical internship and sent several emails to Ashworth staff regarding this issue. Not only have I heard nothing, but tickets submitted about the issue have been ignored and an online scheduling tool to make an appointment with an instructor was recently shut down. Appointments I have been able to make through the scheduling tool have also been cancelled at the last minute by staff.In addition, the coursework offered in the program is disjoined and obviously made with AI quiz generating tools. Often the chapter quizzes are not closely related to the key concepts in the material or pick obscure points to quiz students on. It is clear that those teaching the course have little personal knowledge of the subject matter.This college does not provide the education, services or schooling it claims. It is defrauding students who are attempting to gain needed career skills.

  

  Business response

  03/18/2024

  BBB Case Number: 21438139
  Student Name: ********************************;       
  Student Numbers: AC2305142
  To Whom It May ***************** welcome the opportunity to address ******************** concerns. ******************** enrolled into the Veterinary Technician Associate of Applied Science Degree on November 6,2023, by submitting a signed enrollment agreement and downpayment. I will include a copy of the enrollment agreement.
  On March 15, 2024, ******************** withdrew from her program. ******************** was advised that she completed over 50% of the semester and per her enrollment agreement, she owed the entire semesters liability if she were to withdraw.
  A review of Ms. ********* account was made regarding response timeframes. ******************** has on multiple occasions setup appointments with our Academic Advisors and not the Veterinary Technician Team. Ms. ********* appointments with the Academic Advisors were cancelled and she was advised to setup an appointment with the Veterinary Team directly. All emails ******************** submitted have been answered in a timely manner.
  We have recently advised and posted that grading can take up to ***** business days,but the majority of exams are graded within 5 business days. Ms. ********* VT101 Assignment 3 was submitted on January 1, 2024, and graded on January 5, 2024.Ms. ********* VT101 Assignment 8 was submitted on January 14, 2024, and graded on January 21. 2024.
  Paperwork approval for Clinicals can take 2-3 weeks. We have noted and posted in the courses that this can take longer if the paperwork is not submitted properly. We do provide a required webinar that explains what is specifically required. ******************** refers to the new rule for paperwork, however it is not a new rule. Student are required to appropriately label their files and we are being more proactive with advising students to be careful and follow the directions when labeling files. This is included in the externship booklet.
  ******************* submitted her clinical paperwork on February 14, 2024. ******************** was replied to on the same day and was advised of the new policy set in place and that the paperwork was rejected as they were not properly labeled. ******************** resubmitted the paperwork on March 6, 2024. ******************** was responded to the next day and advised that she was missing her clinical facility data sheet,equipment list, and headshot.
  On March 7, 2024, ******************** revised the paperwork. ******************** was responded to on the same day and advised that her clinical approval status was on hold as she still did not provide the school with her required High School Transcripts.We also advised that the only person to sign as the site supervisor is either a licensed veterinarian or a credentialed veterinary technician that graduated from an AVMA accredited program. We cannot accept multiple names. We asked to have the *** agreement and equipment list updated.
  On March 14, 2024, we receive a message from ******************** where she states she had the hardcopy of her transcripts sent to Ashworth college. ******************** also inquired on the clinical coordinators email and provides it to confirm that it is the correct email. ******************** was responded to on the same day. We did confirm that the email was correct. We also advised that only person to sign as the site supervisor is either a licensed veterinarian or a credentialed veterinary technician that graduated from an AVMA accredited program. We cannot accept multiple names. We asked to have the *** agreement and equipment list updated.
  
  ******************* statement that chapter quizzes are not closely related to the key concepts in the material, may refer to her interaction with the school on January 24, 2024. In this interaction, ******************** was inquiring on a wrong answer regarding a 2007 NAVTA survey. ******************** was responded to on January 29, 2024,and was provided with the page number in her textbook to locate the answer. ******************* was provided some guidance and advised that we would not be able to award extra points on her exam.
  
  Ashworth College has responded to ******************** in a timely manner through her journey with the school. As stated previously, ******************** completed over 50% of her semester. Per her voluntarily signed enrollment agreement, ******************** is responsible for the remaining liability of the program. ******************** will owe the remaining $1549.00 for her semester.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  03/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid off Ashworth for my degree in 2021. I was then told that my degree was no longer offered and I would hae to select a different degree program and pay more money to the school. I was also told that most of my earned credits would not carry over. When I requested a refund, they refused. I have attempted to call staff members and left several voicemails-no one has responded. I would like my refund for the degree I paid for since the school has not and will not allow me to continue the degree I paid for.

  

  Business response

  03/06/2024

  BBB Case Number: 21374882
  Student Name: *************************        
  Student Numbers: AC0622589
  To Whom It May ***************** welcome the opportunity to address Ms. *************** ************** enrolled into the ******************* Associate of Applied Science degree program on August 22, 2006, by submitting a signed enrollment agreement and down payment.
  On March 9, 2017, **************** enrolled into her fourth semester. **************** submitted her last exam on April 13, 2019. As you can see by the time frames,we allowed **************** many years to try to complete her degree while it was still offered. Per **************** enrollment agreement, students are provided with a maximum of four years from the date of enrollment to complete their associate degree.
  ************* did receive an extension on her fourth semester in August of 2018 and had until April 19, 2019 to finish the semester. As the program is no longer offered, ************** is not eligible for an extension. She would need to enroll into one of our current programs and have a transcript evaluation completed.This process would allow us to see what courses can transfer into the current program that ************** would be interested in. Per the enrollment agreement, refunds are not made beyond 9 months from the date of enrollment. I will include a copy of the agreement. We will have a member of our Student Solutions team reach out to setup the new enrollment.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  03/06/2024

   
  Complaint: 21374882
  
  I am rejecting this response because:

   

  I am unwilling to spend more money on my degree when I made a payment on the remaining balance in 2020 and was told after the payment was made that my degree program was no longer offered.  Had I known before my last payment that the degree was no longer offered, I would have never paid off the remaining balance owed on a degree that Ashworth no longer offered.

  And my last name is spelled ****** not *****.  At least offer my the courtesy of getting my name correct when corresponding with me regarding the sham of a school you have.

  
  Sincerely,
  
  *************************

  

  Business response

  03/06/2024

  
  BBB Case Number: 21374882
  Student Name: *************************        
  Student Numbers: AC0622589
  To Whom It May ***************** welcome the opportunity to address Ms. *************** **************** did not complete her program in the contractual amount of time.Ashworth College went beyond the allotted timeframe when the program was still available to try to allow **************** the ability to finish the program. Per *************** enrollment agreement, she is not entitled to a refund on the program.  **************** will not be provided with any other options. **************** must enroll into a current program, and we can do a grade evaluation to see what could transfer to the current program. **************** would receive a discount for each course that is successfully transferred in.  
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  03/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have reached out asking for my transcripts to be sent to my new college after Ashworth College discontinued their masters program and taking all the money I paid for that program. Ive reached out to parchment, ashworths chat, and submitted tickets. My new college sent a request via mail over a month ago and the transcript department refuses to send them.

  

  Business response

  03/06/2024

  BBB Case Number: 21370114
  ******* Name: ***********************
  ******* Numbers: GA2000293
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. **************** enrolled into the *********************** Master of *********************** on October 23, 2020, by submitting a signed enrollment agreement. As of March 6, 2024, Ashworth College does not reflect chats, tickets or emails regarding Ms. ******* transcript request.
  We are showing **************** made 4 orders via Parchment for her transcripts. On November 22, 2023, **************** had order TEE5FHCG sent to ***********************. On December 29,2023 **************** had order TERN0UCK sent to her own personal email. On January 5, 2024, Ms. ****** had order TE9TNZSO sent to ****************************. On January 12, 2024, Ms. ****** had order TE9JUMEK sent to ***************************** online.  **************** would need to speak to Parchment directly regarding those orders.
  *************** will need to continue to use Parchment to order her transcripts. If *************** is having issues logging into her Parchment account, she could set an appointment with our ******* Services team and make the payment to have the transcripts sent. The appointment can be made by following ************************************************************************* .
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  03/08/2024

   
  Complaint: 21370114
  
  I am rejecting this response because:

  I have submitted several tickets requesting the transcripts via ashworth college online. They close the ticket and all show resolved. They refuse to answer my question regarding the paper request mailed in January by ***************************** requesting these as well. Upon speaking to a representative at ******** Tech I was told Ashworth College is one of the most difficult to deal with when requesting transcripts. 
  I agree with them.

  ive done the chat option as well and the person on the chat closed it and told me he wouldnt be helping me. 
  
  As far as parchment I have been told by them to contact Ashworth and I included that communication in a ticket. I requested both the bachelors and masters transcript to be sent and Ashworth continues to ignore the request. They continue to ignore the paper mailed request as well sent in January. 
  this is completely unacceptable. 
  
  Sincerely,
  
  ***********************

  

  Business response

  03/11/2024

  
  BBB Case Number: 21370114
  Student Name: ***********************
  Student Numbers: GA2000293
  To Whom It May ************* welcome the opportunity to address Ms. ******* concerns. Each ticket **************** submitted under her bachelors program regarding transcripts have been answered. **************** has been advised that Ashworth College uses Parchment for our official transcripts and diplomas.As this is a third-party, all questions and concerns must be directed towards Parchment.
  When **************** called the school on February 26, 2024, to inquire on transcripts, she was provided with the contact number to Parchment and was advised of the fee for each transcript.If **************** would like documents for each program she has enrolled into with Ashworth College, she must order each separately via ***************************** was advised that she only ordered the transcripts for her Masters program and not the Bachelors. The transcripts are not combined. **************** will need to use Parchment to place the individual orders.
   If a school is requesting documents for ***************, they will also be advised that they must use Parchment.  
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  03/11/2024

   
  Complaint: 21370114
  
  I am rejecting this response because:
  I requested the transcripts be sent and only received the masters transcripts. Parchment told me to contact Ashworth, Ashworth is telling me to contact parchment. The new college has requested these as well. 
  I have paid the fee, I want the bachelors transcripts sent and stop the back and forth. You already took thousands of dollars from me and ended the masters program before I could finish costing me more money since your credits arent transferable with real colleges 
  Sincerely,
  
  ***********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I reenrolled into the Medical Billing and Coding program at Ashworth College on 01/16/2024. I was previously enrolled and had been given several extensions to finish the classes. I had been given the opportunity to take the pre-test for the **************** of Professional Coders (AAPC) only to find out that what I had studied at Ashworth College did not afford me enough education to take the pre-test. That is when I decided to re-enroll back into the course (Medical Billing and Coding) at Ashworth College and had to pay an extra $256.00 after I had paid full tuition for the first classes I took and that was over $1000.So I enrolled the second time and was put on a $35.00 payment plan only to find out that the classes would not be open for me until I paid the full turion. Now I have contacted Ashworth College 10 or more times through chat and was lied to every time. "You won't get full access to the all the classes until you pay the balance of $206.00." I paid the full tuition $206.00 on 02/8/2024 and now I am being told the I have to wait ***** hours to access all the CLASSES. Someone one needs to STOP Ashworth College. THRE ARE TOO MANY COMPLAINTS TO READ THEM ALL BUT ALL POINT TO THE LIES THAT THESE PEOPLE ARE TRAINED TO TELL. THE ONLY REASON THAT I AM GOING BACK IS BECAUSE I STATRED THERE AND THEY TOOK MY MONEY AND I WAS NOT GIVEN THE KNOWLEDGE NEEDED FOR ME TO SIT FOR THE CERTIFATION. I NEED ALL THE CLASSES OPEN SO I CAN MOVE FORWAR WITH MY EDUCATION AND WOULD NOT BE DOING THIS IF IT WERE NOT IMPORTANT TO ME. EVERYONE SHOULD BE AWARE OF THIS COLLEGE AND CHECK THEM OUT IF THEY ARE PLANNING TO ATTEND ASHWORTH COLLEGE!

  

  Business response

  02/09/2024

  BBB Case Number: 21268351
  Student Name: **************************
  Student Numbers: MC1903176
  To Whom It May ***************** welcome the opportunity to address Ms. ********* s concerns. Ms. ********* enrolled into the Medical Billing and Coding diploma program on August 27, 2019, by submitting a signed enrollment agreement and downpayment.
  If a student would like all material to be available to them at one time, they need to be paid in full and sign a waiver stating they would like to have all material opened at one time instead of progressing through the program one subject at a time. Once all requirements are met, we will start the process of releasing all courses. This can take 1-2 business days to process.
  On February 8, ****, Ms. ********* was advised where to locate the waiver and was advised of the time frame it will take to receive and process.
  We will process Ms. ********** request in the order it is received. As of February 9, ****, we have not received Ms. ********** shipping waiver.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  01/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They have sent me to collections even though I called and told them I need to cancel my free trial. This is absolutely unacceptable and ridiculous. Now theyre harassing me with phone calls saying hey ******** do you remember us? Do you know anything about this bill? I want this taken off my credit report.

  

  Business response

  01/15/2024

  BBB Case Number: 21141980
  Student Name: ***********************
  Student Numbers: MC2102726
  To Whom It May ***************** welcome the opportunity to address ************ concerns.Ms. *** enrolled into the Medical Billing and Coding Career Diploma on July 24,2021, by submitting a signed enrollment agreement and down payment.
  As of January 15, ***** Ashworth College has not received a request to withdraw from the program from Ms. ******** includes verbal and written requests. Due to defaulted payments, ************ account was turned over to a Third-Party collection agency.
   If Ms. **** would like to withdraw from her program, a request is required. Ms. *** can email her request to ************************************** Once received, the account will be cancelled out according to the contractual terms Ms. *** agreed to.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  01/19/2024

   
  Complaint: 21141980
  
  I am rejecting this response because: if you dont take this off my credit report I will contact a lawyer. Once it is off I will accept your answer on the BBB. 
  Sincerely,
  
  ******** ***

  

  Business response

  01/19/2024

  BBB Case Number: 21141980
  Student Name: ***********************
  Student Numbers: MC2102726
  To Whom It May ***************** welcome the opportunity to address ************ concerns. Per the enrollment agreement that Ms. *** signed, she must withdraw from the program( written or verbal). As of January 19, ****, Ashworth College has not received a request to withdraw from the program from Ms. **** Per the enrollment agreement, ************ account was turned over to an outside collection agency due to defaulted payments.
  As the account is still in an open status, the full price of the program was reported to collection agency. Once Ashworth College receives ************ required request to withdraw,we will close the account out according to the terms of the enrollment agreement that Ms. *** voluntarily signed. The account will remain in collections until Ms. *** settles her financial obligations. If Ms. *** hires an attorney, we can no longer assist her directly and she must have her attorney make all communications going forward.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  01/19/2024

   
  Complaint: ********

  I. CALLED. TO. CANCEL. I cant believe the absolute SCAM YOU ARE RUNNING!
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last year I applied into this college. I finished 1 semester then started another. I ended up enrolling in more courses at my university so had to put this learning on hold. Meanwhile, I had my card set on autopay for only $59 a month. Now im applying to grad school and tried to get my transcript when I noticed I all of a sudden owe minimum $916 to reinstate and unfreeze my account. This included a $345 collection fee.I want to continue my studies but no one is helping me. I tried calling and chatting online but no one can help me because it got sent to **** debt collection. But I was still told if I pay and make my account current u can do my courses.I am just agitated because I then contact **** and they have no recollection of this delinquency. I want Ashworth to work with me and either remove the $345 charge so I can pay my minimum balance to get my account active on 2/15/24.Or I would like to consolidate the whole amount (including $345) to my bill and pay it that way. I am not sure why auto pay wasnt working in the first place and wish I never stopped getting charged the $59 a month.I want to continue my studies now that I am graduating, to get a second degree. I am going to be a teacher in September and every 15 credits I earn will allow me to get a pay raise. I really hope this will be able to get fixed without having to go to collections as I am willing to pay once 2/15/2024 hits. I can pay $200 now but thats all I can afford until otherwise.

  

  Business response

  01/12/2024

  BBB Case Number: 21135950
  Student Name: ************
  Student Numbers: AC2208625
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. Ms. ****** enrolled into the Psychology Bachelor of Science degree on October 14, 2022, by submitting a signed enrollment agreement and down payment.
  Ms. ****** had been advised of her past due status numerous times. This includes letters mailed on 1/24/2023,2/8/2023, 2/28/2023, 7/18/2023 and 8/8/2023 advising of the past due notice and possible collection agency placement. Due to defaulted payments, Ms. ******* account was turned over to the **** collection agency on September 18, 2023.
  Ms. ****** will need to work with the agency directly in order to resolve her financial obligations. Ms.****** will regain access to the course once the account is brought current.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  01/15/2024

   
  Complaint: 21135950
  
  I am rejecting this response because:

  I have been trying to resolve and come up with a new payment plan since before this was sent to collections. Now the agency cannot give me my account number so I can pay this. I want to restart my payment plans with Ashworth, not to the agency. 
  
  Sincerely,
  
  ***********************

  

  Business response

  01/15/2024

  BBB Case Number: 21135950
  Student Name: ************
  Student Numbers: AC2208625
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. As Ms. ****** defaulted on her agreed upond payments, the account was sent to a third-party collection agency. As the account is in collections, Ms.****** will need to work with them directly to resolve her financial obligations.Once the account is brought current, Ms. ****** will have access to her account.
  
  ******************** is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  01/19/2024

   
  Complaint: 21135950
  
  I am rejecting this response because:

  I keep getting the same robotic response. 
  I cannot contact **** because no one knows the account number this is under. I am willing to get my account back on track. I want to know if I pay the minimum due to Ashworth, if my account will be current again. 
  Sincerely,
  
  ***********************

• Initial Complaint

  01/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ive been enrolled with this school for almost two years now. I have been taking their classes for veterinary technician. I have finally completed enough courses that Im now required to take in person externships. Upon trying to get my externship site approved, I find out that Ashworth doesnt have my high school transcript on file!! Okay no worries, right?? Wrong!!!My high school has sent off my transcript 3 times. All three times Ashworth says its not my transcript and that its coming from a northwest ********** went to Kings ********** not *****************.Weve asked for a fax number and wont receive one.Weve put in tickets and no one calls back Or if they do, its another email to another person who doesnt respond back.I got so sick of not being able to talk to someone, that I stopped paying. Oh they call me now!!! And I tell them why Im not paying but they still dont help me. They just try to submit a ticket, where no one calls or suggests that I use the stupid email.Ive even gone as far as begging to let me have my high school mail my transcript. Where they will have to sign it upon arrival. ****, they wont do that.So yeah, now Im a sitting duck Oh did I mention that by AVMA standards, it is against their rules to have someone enrolled without having their transcript?? Im tired of being nice and patient, take me to collections because I will be reporting Ashworth to where it is necessary

  

  Business response

  01/08/2024

  BBB Case Number: 21107266
  Student Name: ***********************
  Student Numbers: AC2207712
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the Veterinary Technician Associate degree on January 5, 2023, by submitting a signed enrollment agreement and down payment.
  The *************************************** (AVMA) Committee on Veterinary ******************** and Activities (CVTEA) has determined that students in the Veterinary Technician AAS degree program must submit official high school transcripts, an official transcript of their GED, HiSET, TASC exam results, homeschooled student must provide documentation that confirms the students homeschool program is recognized by their school district, county or state, in order to verify proof of graduation. Other forms of documentation will not be accepted for this program.
  The Transcripts that are received by Ashworth College on Ms. ****** behalf are not her transcripts. ************** would need to speak to her previous school and request they provide us with an official copy of her transcript. ************** will not be able to continue with her lessons until this is received.
  This is a requirement that ************** agreed to when signing the enrollment agreement. ************** has been advised of the requirements by our Registrars office.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  01/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up for this school years ago and never even took the class. I also never received money to this course and Im stuck with 860 bill thats been flagged on my credit report. This is absolutely absurd school and a scam. Im pretty much left with filing a complaint or just paying for a course I never even took. DO NOT GO TO THIS SCHOOL

  

  Business response

  01/08/2024

  BBB Case Number: 21093153
  Student Name: ***********************
  Student Numbers: DR1700582
  To Whom It May ***************** welcome the opportunity to address Mr. ************** ************** enrolled into the AutoCAD Career diploma on July 30, 2017 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  As of January 8, 2024,Ashworth College has not received the required cancellation request from *************. As a result, the account remains in an open status. Due to defaulted payments the account was referred to an outside collection agency.
  If **************, would like to withdraw from the program, he would need to provide us with the request. This can be via mail, email, or phone. Once the request is received, the account would be closed out according to the cancellation terms laid out in the enrollment agreement.
  
   Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I need school to update my course of completion status. When I have called the school I have been told to submit a ticket in the student portal. I do not always hear from the customer service online. I am requesting for all of my assignments and quizzes to be graded in a timely manner within **** business days with course of completion to be updated. with my current courses posted online by the end of the week for week 1/2/**** my course of completion status should be at least 70%, which I am kindly asking Ashworth to complete. By week of 1/12/**** all books that I need to complete in order to finish up with BA program to be posted on student portal. even if some of my assignments that I may not get the best grade on to be graded and be optional for me to redue. in completing the quizzes I have been doing well with which *** my grade. I would also like a letter of completion status within the next 30 days as of this month in January ****.

  

  Business response

  01/24/2024

  BBB Case Number: 21086715
  Student Name: ********************************
  Student Number: AC0550876
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. I have previously resolved ****************** issue in BBB case number ********.*********************** has completed 72 of 120 credits needed for her *********************** Bachelor of Science degree. *********************** is 66% complete with her entire *********************** degree. *********************** was provided the total amount of credits completed with Ashworth College in total, not just the *********************** degree curriculum. As we acknowledge the error with the number of credits provided, the representative did attach the correct program of study. The program of study does show the number of credits *********************** has and what is required for her *********************** degree. I will attach the program of study for her *********************** degree that was provided via email.
  Currently, *********************** has 48 credits left to complete her *********************** Bachelors degree, which is the equivalent to 16 courses. The handbook can be found on the students portal and at *******************************************************************************************************************************.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

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