Customer ReviewsforZip Moving and Storage

(June, 2022 move, *************)1.Cost Over-Run: The initial quote was based both on a detailed list of key items I provided as requested and also a video estimate." The estimator said he expected a lower final price than quoted. On moving day, as soon as the team entered, they called the home office, who authorized a price $1,000 higher than original estimate and were not able to explain why satisfactorily. The movers themselves were not terribly efficient: e.g., one of the workers was found chatting up a staff member in the apartment building. In the end, the final bill was only a few hundred dollars more than the initial estimatebut that takes into account that a friend and I also contributed considerable labor to packing and moving items. I also declined the unpacking service.2.Damaged Items: A several-hundred-dollar ****** hat was crushed inside a box of heavy items. New ***** ***** chairs were packed in the truck without any wrapping or protection, and the wooden legs from one chair stained the upholstered seat of others. A large ****** and **** arm chair was left without wrapping, resting its weight directly on top of a sharp metal corner of a bed-frame. In the packing process, several pictures were stacked flat, directly on top of a nice oil paintingwith the metal hooks of one picture sitting directly on the painted surface. The base of an Aeron chair was cracked. Far less care than other movers I've used.3.Unmoved Items: I left my apartment before the team was finished packing so I could buy them no lunch and meet them to unload. At the end of the day, I returned to apartment and found all sorts of items that were not packed and moved as they should have been.Zip Movers was not willing to cover the cost of repairs. All of the movers involved claimed that had been working with Zip Movers for several years, so I do not believe these issues are due to new staff.

Dear ******,We are sorry to see that you felt the need to leave a 2-star online review despite us offering you the option to receive proper compensation through CSI, a professional damage estimating agency. We understand that this experience was frustrating for you and we apologize for any inconvenience caused.At Zip Moving and Storage, we strive to provide the highest level of service possible and take our customers' concerns seriously. We regret that we were not able to meet your expectations in this instance, but we hope that our efforts to resolve this issue will demonstrate our commitment to your satisfaction.We would like to assure you that we will continue to work towards improving our services and ensuring that our customers receive fair and just compensation for any losses incurred. Please do not hesitate to reach out to us at ************** if you have any further concerns or questions.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Zip Moving and Storage