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Business Profile

New Car Dealers

Mercedes Benz Corporate Offices

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercedes Benz Corporate Offices's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes Benz Corporate Offices has 10 locations, listed below.

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    Customer Complaints Summary

    • 687 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2018 S560 convertible vehicle with upgraded Designo leather interior package had leather separation on dash boats occur 3 times during warranty period. Dash console was replaced each time with last replacement less than 1-year ago. Vehicle was in a Mercedes dealerships service center for you related repair greater than 80 days since warranty expiration May 2022. While in their possession the same leather separation problem occurred. It was immediately brighten to dealers attention. Dealers manager, *****, instructed me to seek assistance from MBUSA which I did. Delay manager ******* advised she was asked to provide history of the issue to MBUSA which she did. The following day I was advised MBUSA declined to replace the inherently defective part. Both dealer managers advised this exact problem is a known defect in southern states and *********** where heat build up from sun appears to cause the problem. I believe MBUSA did not fully investigate my claim and based their denial decision solely on their unrelated assistance with a different failed part.

    • Initial Complaint

      Date:09/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I leased my 2019 Mercedes Benz AMG C43 at MB *********, I was told that it came with an excellent roadside assistance package. I relied on that promise and I did not acquire any other roadside assistance such as AAA (for which I was formerly a member). Memorial Day weekend 2022 we were coming home (June 1, 2022), hit a pothole and the run flat tires failed. Within about 5 miles we were stuck on the side of a dark and extremely busy highway with lots of volume from the holiday. I immediately sprung into action and called MB roadside assistance on Mercedes connect and when after more than 15 minutes on hold, I also called on my phone.I waited 30 minutes on hold on the phone and 30+ minutes on hold on MB connect. No one ever picked up the call. We then had to scramble for a tow truck and I ended up footing the bill for a tow and putting myself and my travelers at risk. The roadside assistance was a big selling point. My MB salesperson made a big deal out of it and I saw it as a major value add. I relied on their promised service. I immediately reached out to MBs customer service on ******** and they told me they wanted to do right but they just kept sending me to one dead end after another. I have already submitted my paperwork MB and still nothing. I then reached out to my sales person, *********************, at ********* Mercedes Benz. Initially, ***** told me he would get it forwarded to the right personbut that never happened and I was also ghosted by the dealer/*********************. I Have been a loyal MB customer for over 10 years. I bought their product because it used to be of exceptional quality and excellent customer service, and that is how they hold their luxury brand out in the market. I have not experienced either in this situation. My request is to be reimbursed fully for the $170 it cost for me to obtain a tow as a result of their failure to provide roadside assistance as promised and promoted.

    • Initial Complaint

      Date:09/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See cfpb complaint for full complaint.

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2021 MB GLE350 VIN ***************** is suffering from driver side front water ingress near the door frame. I took it the ********************************* dealership and was told that the roof rack needed to be replaced. It was under warranty. After a week, I was informed by a different department that there was no water leak/ingress and I needed to pick up the vehicle. Either, I am being lied to; the previous repair work done by this dealership was preformed incorrectly or there is a recall that needs to be issued on this model. I am receiving the run around and want the issue fixed. I want a full written explanation of everything that was done from April 2022 - September 2022 with the vehicle at that dealership. I want the water ingress fixed.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased an A220 in September 2019. Since then I have been plagued with many issues some of which are still on going. My main issue is the check engine light which has been on since 2020. My car has been in for repair at *********** ******* for over 8 times. It is currently in again as we enter the 6th week without my vehicle. I returned it for repair on 9th August and they had it for 3 weeks. On picking it up all repairs failed within half a mile. Check engine light and tire sensors came on. On looking at paperwork I saw they only test drove for 3 miles even though on a previous repair I indicated that MBUSA suggested atleast 50. The repairs, even though they had been "repaired" previously where basically a software update and putting air in tired and then resetting both sensors. They have now taken it back and actually diagnosed that the charcoal canister has to be replaced..even though this was done and failed previously. Dealership don't see continually failing to carry out repairs as being an issue and everything I have picked it up since 2020 I have had to return it. They have now had it for an additional 2 weeks.I have contacted MBUsa since early 2020 and escalated issue with ****************************** They have not assisted in anyway only suggesting I return it for repair. Lemon law was declined and they seem to think I wanted a buy back which I was not aware was available for a leased vehicle.An offer of 2 free lease payments or an 1 $1500 credit towards a new vehicle lease have been offered both in 2020 and as recent as last week which I have declined..MBUSA service has been appalling with no interest in resolving any of my issues. Hours spent on the phone, being hung up on, promised call backs never happening, incorrect or non existent notes been kept, wrong and misleading information given have been given by MBUSA, MBFinance and the Dealership has been the experience for 3 yrs. As a repeat MB customer no value, respect or assistance has been given

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Mercedes Benz (GLA 250) on June 21, 2021. The *** number is WDCTG4EBOKU016635 from the *********** Mercedes Benz dealership. There have been numerous occasions where the car won't start due to the battery being completely drained. We were forced to buy a new battery even though the battery was under warranty. The vehicle continues to malfunction. We have contacted the local Mercedes-Benz company and the Corporate Office. We were assigned to an executive referral manager named *******, but he will not return our phone calls or email messages. His number is ************** (extension ****).

    • Initial Complaint

      Date:09/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************** purchased a 2018 Mercedes-Benz CLA 250, covered by a Mercedes-Benz ***, LLC's express written warranty. As sold the vehicle contained/develop defects which defendant was unable to repair after having been given a reasonable number of repair opportunities to do. Thereafter, Mercedes-Benz ***, LLC willfully failed to repurchase the vehicle as required by California Civil Code section **** et seq.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Sprinter vehicle (Winnebago view on Sprinter) that required a recall part to be safely driveable. I had to leave the vehicle at the dealer for 10 months waiting on the part. Then when I went to pick it up there was a major roof leak (most likely from baking in the ******* sun instead of it being under covered storage like it usually was). I reached out to **************** to get some sort of recompense for the lack of use but more importantly the cost to fix the roof and they denied my claim. Mercedes should be responsible for the damage my vehicle incurred while sitting at their facility.

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday, I purchased a 2018 used Mercedes from a local Auto Nation dealer. Prior to purchase, I did my research and part of that research was car integration. I found both the Mercedes Me and Mbrace sites and per direction called for clarification. I was told by 3 different agents; I would qualify for 12 months of complimentary service for this car and once I made my purchase to call back for support. I purchased the car last night and when I called today, I got nothing short of a runaround. I was told the process would take 5 minutes, but after an hour and be transferred multiple times, I disconnected the call. Mercedes took my credit card info and one the app failed, I was told I was being transferred to a software expert and after a 15-minute hold, my lunch period was exhausted, and I had to disconnect. At present, my service does not work, and I am 100% unhappy with the deception, poor service and general lack of support. I never, in my lifetime, would have purchased this car if I knew this was the experience I should expect. The fact that they charge for services others provide free is an indication that expectation and service should be higher, but so far, Im finding Mercedes to be 100% trash. Im honestly tempted to return the car, but that is another level of frustration I dont need right now. Mercedes needs to honor that 2 month trial that multiple agents confirmed and I need the application up and running. Why it shut down after I enter account details is disturbing. I also don't want my 12 month trial to start, until all of this has been resolved and confirmed.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mercedes Benzel ***** ************** has charged me thousands of dollars since 2020 for attempting to fix my 2010 Mercedes GL450 suspension issues. However, the suspension still has problems. Also over last 2 visits, the GL450 has spent weeks / month+ each time in the service center with little to no response from either my service coordinator *********************** or the supervisor S Sole despite multiple calls.Since the last 2 years my Mercedes GL450 has been close to unusable and I would like to be compensated. I am also really tired of constantly complaning to the Mercedes Benz dealer servicing center (phone, voicemails, emails, surveys) with close to zero response. Please help me address this ASAP. Details below principally from memory but all the details of my service appointments can be verified with *********************** Mercedes in *********, **. In addition, I have some records of text messages, some emails and i can pull up call details if needed 1) Sent for servicing / fixes to Mercedes Benz *********************** in *********, ** in Aug 2020. Paid $3,500 in total servicing costs including $1,500 for fixing suspension issues. Service advisor assures me that suspension is fixed but I continue to see issues 2) Finally in 2021 sent back for fixing suspension issues and other maintenance. I don't have the receipts on me but i remember spending a thousand dollars plus again for fixing the car up. Service advisor once again assures me suspension is fixed 3) Car continues to have suspension issues and in Feb 2022, car is sent back to *********************** for fixes. Service advisor says no issues with suspension and after literally no communication for 2+ weeks, sends car back 4) After a written survey response complaint about suspension issue, service advisor reaches out to me and gets car picked up in April 2022. Loaner car ends up with a flat tire. After weeks of no contact, told that there is a new suspension issue costing thousands $. I don't accept and car is returned in May 22

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