Business Profile

Food Industry

Albertsons Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

101 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Albertsons offered me a $25 off a purchase of of $25 if I transferred a prescription, which i did on 6/30 - and picked up on 7/1. I received both a text message and an email confirming that the offer was added to my account, and to use it all I needed to do was enter my phone number at checkout. It has never been added and has never been able to be used. I have had contact with the Albertsons chat and phone support on three different occasions, each time being told it would be added to my account within 48 hours - and each time it never has. Last phone support call I was told by a supervisor they would call me back to make sure it was handled, but they never called. This is fraudulent. Albertsons made an offer which I fulfilled, but they have never completed their end of the bargain. I am trying for resolution here before filing complaints with the state *************** and the State AG.
Business Response
Date: 08/13/2023
Greetings *******************************:

We are very sorry that you have not yet received the $25.00 off coupon from your prescription transfer to our pharmacy. Our records show that per your contact with our Customer Support team on 07/26/2023, your concern has been escalated to our IT team for further assistance. Unfortunately, we have not received an update from IT yet regarding your $25.00 off coupon.

Please know that per our policies at Customer Support, once we have an update or resolution on this issue, we will be reaching out to you personally to let you know. Thank you for your patience as we continue to try and get this resolved for you as soon as possible.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 08/14/2023

Complaint: 20449858

I am rejecting this response because:
This is the same runaround story customer support has been giving since 7/1. This issue is over a month long, with 3 customer support contacts, plus this ******************** complaint, and still no resolution. I will be filing a complaint with the state AG office now.

Sincerely,

*******************************
Business Response
Date: 08/28/2023
To whom it may concern,
Thank you for bringing this matter to our attention and letting us respond to Mr. *********** complaint.
We are sorry for any inconvenience that ************************ has experienced. We take our promise to our customers seriously. Our marketing and IT team are working as quickly as possible to try to determine why the $25 digital gift card was not loaded into Mr. *********** pharmacy app.
In the meantime, I reached out to ************************, and apologized for the inconvenience. I informed ************************ the store had issued a physical gift card and is ready for him to be picked up at the pharmacy at his convenience. I also provided ************************ with my contact information should other issues or concerns arise.
Sincerely,
*****************
***************** Manager
Albertsons/Safeway /Vons
***********************************
************* 89183
Office:************ / Fax: ************

Customer Answer
Date: 08/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/25/23 I called Albertsons Pharmacy located at ******************************************************************* and spoke with ***** (pharmacist). I have ******** and work out of town several weeks a month. I have picked up my Adderrall prescription early for over a decade at the Albertsons pharmacy, today I called to get my script process as I will be in ****** for the next 22 days. ***** (the supposed pharmacist) interrogated me about the early fill and I explained the doctor was aware (she put a note in the profile), and she did infact authorize the early fill. He then said, your insurance wont cover the med to which I replied I know, I go through this every month. He then stated ON SPEAKER PHONE WITH SEVERAL WITNESSES LISTENING that did you hear what I said? Youll need to pay cash to which I replied AGAIN I know he then stated I can report your cash pays to ******** at my discretion and you can lose your coverage. I asked him why no one else has ever said this or threatened me in the manner her did, and he laughed, I then asked for his managers phone number, and he told me take your prescriptions somewhere else and hung up on me.. what exactly is the problem? I have filled at Albertsons for 20 years!! I called his manager but got NO CALL back. Why would he threaten me to report me to ******** when Im following my Doctors orders? ***** needs to be terminated!
Business Response
Date: 07/27/2023
Greetings *********************************:

Thank you for the opportunity to respond to this complaint. Given the privacy laws protecting patient information in the pharmacy, we cannot disclose all the specifics of the case, but please know this matter was resolved swiftly by the pharmacist in question and the supervising district manager. The prescription in question required additional follow up and documentation by the pharmacy team before it could be dispensed due to the highly regulated nature of our business. The customer was contacted by the supervising district manager within 56 minutes of his phone call, and the entire incident was resolved within 2 hours and 16 minutes from the time of the first phone call to the supervisor. Please let us know if you have any additional questions.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Albertsons has failed to pay rebates for products purchased at their ******* store at ****************************************************************************. Two $15 rebates for Bud Light beer were denied. I clipped these rebates on the ******* app prior to purchase but Albertsons customer service claims I did not. I have email correspondence with them where I included a screenshot of the clipped coupon but they denied I clipped the coupon and instead claimed I was at fault and included several reasons I could have failed to follow the claim process, none of which were true. I can provide the emails and the screenshot if needed.
Business Response
Date: 07/16/2023
Greetings ***************************:

We hope this message finds you well, and thank you for giving us an opportunity to resolve this issue.

We are sorry to learn you have not received the $15.00 rebate offer from your recent Budweiser purchases on 06/17 and 06/25 at our store. We certainly understand your frustration with this and we know how important it is for our customers to have the best items with the best prices possible.

To look into this further, we have escalated your issue with the rebate offer to our IT team to review. Please know that once we have an update or resolution from our IT team regarding this issue, we will be contacting you directly to let you know.

We deeply value your relationship with us and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 07/22/2023

Complaint: 20315619

I am rejecting this response because:
Albertsons ********* has not paid the rebates nor have they rectified the problem where I am not receiving emails to claim the rebates. Their rep called me to ask if I had received any emails from ************************ and I have not.

Sincerely,

***************************
Business Response
Date: 08/06/2023
Greetings ***************************:

We apologize that you have not yet received the alcohol rebate from your recent purchases. Per our recent contact, we have confirmed that we have the correct email address associated with your account, and our teams have confirmed that they have sent the rebate confirmation emails to your email address multiple times. Given that you have not seen any emails regarding the rebate from ************************, we ask that you please check your email and confirm that emails from ******* / Neptune are not being automatically deleted or detected as spam, or are not being redirected by a rule or other established email function.

Please know that we would like to make sure this gets resolved with you, but our teams have verified that no issues are being experienced on our end regarding your rebate. We look forward to hearing from you.

Thank you for shopping with us.
Tim
Customer Support Center
Initial Complaint
Date:07/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On several occasions, while shopping and using my club card, I have not been receiving the correct advertised sale price in the Albertsons Weekly ad. Also the items listed on sale and the listed price on the shelf sticker, I have experienced an overcharge. I have to call it to the attention of the cashier, customer service, call the store and return after reviewing my receipt. The adjustment is made, but I feel that it is not customer error. I am irritated and the store personnel are irritated. I did contact Albertsons and the BBB prior with the issue in the last 12 months. I know what I purchased on 06/27/23 for $86.06 is in question. I submitted the billing to the Albertsons website for a response. Prior to going to the store, I clip the sale items on the email page and my cell phone. I slide my club card and enter my cell phone number when checking out. There needs to be an inquiry with Albertsons false advertising and ripping individuals off and something is wrong with entries in their computer system. I don't have this problem at the local Smiths store with their club card. Vons and Albertsons merged together as one company. Please review the information I have provided to you. Thanks
Business Response
Date: 07/15/2023
Good Afternoon *********************,
Our records indicate several emails for which we were given different amounts and dates on transactions. We did respond letting you know this result. Please know your loyalty account only reflects 4 transactions made this year, 04/29, 05/24 the last one being 06/09 where there is a return as well. You are referencing transactions after that date that are not reflecting on your loyalty account nor the offers you refer to are showing as clipped. We have sent this issue along with all of your documentation to our Tech teams to take a look on the technical side to see if they can tell what the issue is. We will make you aware just as soon as we are made aware if any further information is needed. We thank you for your time and patience and have a good day.
*****************
Customer Support Center
05583529
Customer Answer
Date: 07/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 08/21/2023
I want to know was there any response from *********** to the BBB. I know BBB last response was that I would be contacted if needed for a further response. My last response might have been misinterpreted. I want a response to my receipt based on being overcharged for sale items. Thanks, *********************
Customer Answer
Date: 09/14/2023
Hello, my issue that I am still experiencing is deceptive advertising sales. I have to alert the clerks of overcharging based on my checkout receipt. I been advised last week by the self-serve checkout clerk that the sale price is not recognized at the self-check out, but it is recognized at the regular check out only and that she would correct the overcharge this time. This was the *********** store on ***********, *********, **. I should not have to advise the clerk that I am overcharge each time I go into to store to purchase a sale item advertised in the Weekly Flyer.

*********************, customer
Business Response
Date: 09/15/2023
Hello
We received your recent communication. Our IT team had "resynced" your account on the backend here because no errors could be found. We hadn't heard anything more therefore we closed the case. Previously in July , we advised you via email , your account is not reflecting clips. Where and how are you adding those coupons to your loyalty account please? Your device is not adding or syncing your clips. This may be the issue because on our end all is working as it should be. We are able to add clips/coupons to your loyalty account on this end as well and today we added32 personalized deals that were not there previously. Please take a look at your account in the device you are using and let us know in the "account" or "member" section, let us know the Club Card # showing as registered for your account. We look forward to getting this resolved for you.
Thank you
*****************
Customer Support Center

Customer Answer
Date: 09/21/2023
I have a updated response from ***********
Initial Complaint
Date:07/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for delivery using the ******* ap. The order number is ********. I was missing multiple items in the order. I called the store. They said because the refund total would be under $50 they cant approve on their end. It had to be done via the ap. So I contact them on chat and am told a refund was done. An hour later I get a call from the store saying they got notification to approve the refund on their end but again they cant because it is under $50. I ended up speaking to 7 agents yesterday who all told me the same thing. They said they refunded but didn't. Today I get another call from the store saying the same thing again. Tonight I chatted again and the agent sent me an email saying a refund was done but that is not true. I just need a refund for the missing ite.s from order ******** totalling $49.83. Here is the text from the latest lie email the agent sent me. PLEASE JUST REFUND ME!!!!Hello ****,Thank you for writing to inquire about a refund. My records indicate a refund in the amount of $49.83 was completed for your order # ******** on June 29, 2023. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and that the refund may not have been received by your credit card company for an additional two to three business days after we submitted the refund.If for some reason the refund does not appear on your statement, please dont hesitate to contact us again by email, chat, or call us at **************.Thank you for shopping with us!****************** Customer Support Team ******** WE BOTH KNOW THIS IS NOT TRUE SINCE THE STORE JUST CONTACTED ME AGAIN TODAY SAYING THE REFUND COULDNT BE APPROVED ON THEIR END BECAUSE ITS UNDER $50. ALBERTSONS PLEASE GET YOUR LIES STRAIGHT!!!!
Business Response
Date: 07/04/2023
Good Morning
We recently tried several times to refund the card on file and it is being declined by the card issuer so the customer must contact their financial institution.
If you need anything more, or if you get information that will help us refund the card on file, we are happy to help.
Enjoy the rest of your day

Christy
Customer Support Center
********
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* advertised deceptively through its grocery store, Acme, for "any new prescription signed up, at their store pharmacy, a customer will get $25 gift card the first time... (and additional offers)".I signed up at this Acme store, *************, ***************************************************************, **************, on 06/28/2023, with a new prescription and a new Acme App account. I followed every step provided by the store pharmacist, *************** on-site in the store. But the instructions didn't work at all.So Acme store and its pharmacy within the store, refused to help or provide the advertised offer. Instead, they tried to send me over to Acme online support. But none of the online support is available.If their store pharmacists and store customer service representatives don't know how to help their customers to use the printed coupon, follow the instructions and get the offer, the company is purposely making it harder and impossible to get the offer as described in the printed coupon.
Business Response
Date: 07/02/2023
Greetings *****************:

We are sorry that you did not receive the $25.00 offer for the new prescription you filled with your local Acme Market, but we are happy to get this taken care of with you. To get this issue escalated and resolved, we will need a bit more information. Please reply here with the following:

- Complete Address (Address/City/State/Zip)
- Prescription Number / RX number
- Date of Birth

We look forward to hearing back from you. You are also welcome to reach out to our Customer Support team at ************** if you have any other questions or concerns in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 07/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if you can take care of the advertised $25 Acme gift card.
Here is the information you required.
**************************************************
RX #:6529846
07/26/68

Sincerely,

*****************
Customer Answer
Date: 07/22/2023
********* advertised deceptively through its grocery store, Acme, for "any new prescription signed up, at their store pharmacy, a customer will get $25 gift card the first time... (and additional offers)". I signed up at this Acme store, Acme Pharmacy, ***************************************************************, **************, on 06/28/2023, with a new prescription and a new Acme App account. I followed every step provided by the store pharmacist, *************** on-site in the store. But the instructions didn't work at all. So Acme store and its pharmacy within the store, refused to help or provide the advertised offer. Instead, they tried to send me over to Acme online support. But none of the online support is available. If their store pharmacists and store customer service representatives don't know how to help their customers to use the printed coupon, follow the instructions and get the offer, the company is purposely making it harder and impossible to get the offer as described in the printed coupon. I filed a complaint, #******** on 06/30/2023. ********* agreed to take care if I could withdraw the complaint first. However, nothing happened and no one from ********* contacted me after I provided the information asked by ********* on 07/02/2023 (e.g. RX #:6529846). So I want to open this case again to *********. Here is the reply from ********* on 07/02/2023. From the Business on Sunday, July 2, 2023 ************************** Greetings *****************: We are sorry that you did not receive the $25.00 offer for the new prescription you filled with your local Acme Market, but we are happy to get this taken care of with you. To get this issue escalated and resolved, we will need a bit more information. Please reply here with the following: - Complete Address (Address/City/State/Zip) - Prescription Number / RX number - Date of Birth We look forward to hearing back from you. You are also welcome to reach out to our Customer Support team at ************** if you have any other questions or concerns in the meantime. Thank you for shopping with us. *** *********************** ************************************ Thank you.
Business Response
Date: 07/23/2023
Greetings *****************:

We sincerely apologize that you did not receive a follow up from your previous Better Business Bureau case. Please know that we have escalated your concern with the $25.00 off offer from our pharmacy to our IT team for further assistance in getting it added to your account.

Once we receive an update or resolution regarding this issue, we will be contacing you personally to let you know.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 07/29/2023
From the CONSUMER:
Sent 7/29/2023 7:55:50 AM
Read by ****************** on 7/29/2023 7:56:33 AM
No one from ********* or Acme contacted me so far. So I can not accept and close the complaint yet.
Thanks.
From the CONSUMER:
Sent 7/29/2023 7:58:09 AM
Read by ************************************** on 8/6/2023 6:19:48 PM

Complaint: 20360455

I am rejecting this response because: No one from ********* or Acme contacted me for the past 7 days. I don't see their sincerity.

Sincerely,

*****************
Business Response
Date: 08/06/2023
Greetings *****************:

We are sorry that you have not yet heard back regarding the $25.00 off coupon from your pharmacy purchases. As mentioned in our previous message, your concern has been escalated to our IT team for further review. Unfortunately, they have not yet reached a resolution. Please know that, per our policy, once we have an update or resolution regarding your concern, we at the *********************** will be reaching out to you directly to let you know.

Thank you for shopping with us.
***
***********************
Customer Answer
Date: 08/08/2023
Complaint: 20360455

I am rejecting this response because:
I will only accept the offer after I received the business response from their IT investigation.

Sincerely,

*****************
Customer Answer
Date: 09/06/2023
The business Acme never addressed customer's complaint at all. They never contacted me (through mail, email, phone call or text). They just continue to advertise and market falsely about their pharmacy service.
Initial Complaint
Date:06/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Albertsons Corporation for an apparent violation of the California Consumer Privacy Act (****). I am a long-time customer of ********************** Corporation and have provided my personal data to them over the course of our interactions, trusting that it would be used in accordance with their stated Privacy Policy and with applicable laws.Recently, I have been disturbed to find that my personal data - including my email address and phone number - was shared by Albertsons Corporation with an external legal representative without my explicit consent or prior knowledge.I understand, as per the ***** businesses must inform consumers about the categories of personal data they collect and the purposes for which they will be used. Albertsons' privacy policy states that they collect **************** information capable of being associated with me. It is my understanding that this data should only be used for purposes communicated to me, which, to my knowledge, did not include sharing with external parties, such as their legal representation.Furthermore, I have made multiple attempts to request that Albertsons legal representation cease contact with me, but to no avail. I believe this ongoing contact is a result of the unauthorized sharing of my personal data and is a clear violation of my rights under the ****.This matter does not involve litigation; rather, it concerns Albertsons Corporation's disregard for the **** and their own privacy policy. I am looking to the Better Business Bureau for assistance in resolving this issue, and I hope that through your involvement, Albertsons Corporation will take appropriate steps to ensure the privacy and security of my personal data.
Business Response
Date: 06/06/2023
Good Morning
We have attached our reply from our Council on the matter mentioned. If you have questions, please let us know and we are happy to further assist.
Thank you

*******
Customer Support Center

Customer Answer
Date: 06/12/2023

Complaint: 20129722

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged numerous times for the same order and they refuse to refund my EBT card for the duplicate charges!
Business Response
Date: 05/31/2023
Greetings ***************************** Ost:

We would like to apologize for the confusion regarding the *** charge made for your recent Drive Up & Go order. Our ******* Services team has confirmed that, per the refund made to your *** card made on 05/09 in the amount of $26.52, the only remaining charge made to your *** card for this order was in the amount of $32.85. At this time, we are not seeing any additional charges for this order as mentioned.

If your refund has not yet been received, please reach out to your local *** office to inquire on the release of the funds, as they are showing refunded on our end.

Please feel free to respond here or contact our ******* Services team at ************** if you have any other questions or concerns in the meantime.

Thank you for shopping with **.
Tim
Customer Support Center
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on the Albertsons website on 04/28/2023. It was expected to be delivered on 04/29/2023. However my order was not delivered. I reached out to Albertsons chat department and was informed that I would be refunded. To this day I have yet to be refunded. I received an email on April 29th stating my refund was pending. Nothing was refunded. I then received another email on May 2nd stating my refund was declined because it has already been processed. Still have not received a refund. I reached back out on may 4th only to be told again that they have submitted the refund request and to call the payment services department that told me that the refund was submitted. Again I still have not received a refund. I started a dispute with the payment services department (Dispute ID ***********. Yet again, I still have not received my refund. This is my first time placing an order with this app and it will definitely be my last. I cancelled the fresh pass and I am so disappointed in the service I received from this company. I am just wondering where is my money? I have not received a refund to my EBT card nor have I received the $13 and change taken from my debit card. Why is it so hard to send a refund and what is the hold up?
Business Response
Date: 05/12/2023
Greetings

Your comments are concerning to ** because our teams have investigated your complaint and our records do indicate a refund was processed as shown below on May 9. We have emailed the receipt to the email provided and if you have any further questions, please let ** know. We do apologize for any inconvenience this may have caused.
Credit On Account Amount: $0.81
Credit Card Amount: $13.30
EBT-SNAP: $199.02

Thank you for reaching out to **.
*****************
Customer Support
Case *********

Customer Answer
Date: 05/14/2023

Complaint: 20031541

I am rejecting this response because:
It took almost 2 weeks to receive a refund and it was no thanks to anyone at this company. I literally had to find someone to assist me. So yes your right, I did receive a refund but it definitely was not an easy process. Anyways thanks for nothing
Sincerely,

***************************
Initial Complaint
Date:04/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order ******** at *******************. The order arrived completely incorrect. I called the store. They gave the driver the wrong order. The store does not know how to refund the order and keeps referring me to customer service. **************** keeps sending a refund request to the store and nothing is getting done because the employees at the store don't know how to refund the order. I just want a refund of the $56.44 for an order I never received because of the stores incompetence.
Business Response
Date: 05/07/2023
Greetings *******************:

Thank you for reaching out. We have tried to refund the customer on 2 separate occasions and our payment systems are declining the refund due to the method of payment. Our system shows declined by card issuer The card issuer must contact his/her Financial Institution to see why the card is inactive and unable to be credited. If you have any more questions, feel free to let ** know and we will do our very best to assist.

Thank you

*******
Customer Support
Case ********

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Albertsons Companies, Inc. is NOT a BBB Accredited Business.