Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on behalf of my dad, ******* ****, for Pro Nerve 6. During the ordering process, the system forces you to watch a video for several minutes to persuade you to upgrade the order to 6 bottles for a savings. Since my dad wanted to move forward with that option, I chose to upgrade the original order. Then, their system charged TWICE: $177 for the original order for 3 bottles, PLUS $234 for the upgrade to 6 bottles for a "savings". My dad is on a fixed income with his social security and can't afford to be out of the money. I reached out immediately to ********************************** requesting the order totaling $177 be cancelled. I received a reply stating my email would be forwarded to be handled. Then, I received an email saying the order I asked be cancelled was being processed. The order number that should have been cancelled is 7C3Z7NEX, and the order that was "upgraded" is 7C3Z7NF2.

  

  Business Response

  Date: 02/20/2025

  ATTN:                                                                                                 Date: 02/20/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re: ******** - ******* ****
  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience Mr. **** has experienced regarding his order.
  
  Upon review, we confirm that two payments were made on February 18, 2025, for ProNerve6: one for 3 Bottles + 2 FREE Bonuses totaling $177.00, and another for an upgraded 6-bottle package totaling $234.00. Please see the attached screenshot for reference.
  
  Our websites are designed to offer customers the best possible deal, and upon placing an initial order, customers may qualify for an upsell or promotional offer. We understand that this process may have caused confusion in this case, and we deeply regret any frustration it may have caused.
  
  Upon further review, we can confirm that Mr. **** also reached out to our customer service team to explain the situation. As a resolution, a full refund was issued for both orders. Refunds typically take 3-5 business days to process, depending on the banks processing time. We have also emailed refund confirmation details to the customer for reference. Please find attached a screenshot of the refund for further verification.
  
  We continuously strive to improve our ordering process to make it more seamless and transparent, ensuring a better experience for our customers moving forward. We appreciate the opportunity to resolve this matter and assist Mr. *****************************************************************************************************

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 02/25/2025

   

  Maybe I spoke too soon! After receiving emails confirming the orders were cancelled, and the refunds posted, I received both orders in the mail yesterday. Since I do not want to be charged AGAIN, I have reached out to BuyGoods to please advise the process for sending these back.

  

  Business Response

  Date: 02/27/2025

  ATTN:                                                                                                 Date: 02/27/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re: ******** - ******* ****
  
  To Whom It May Concern, 
  
  Thank you for the follow-up regarding Mr. ***** concern. We are glad to hear that the customer has confirmed receiving both the refunds and the orders. We understand that they have now decided to return the products, and we are here to assist with that process.
  
  Upon review, we can confirm that our dedicated team attempted to contact Mr. **** by phone on February 25, 2025, to provide return instructions. Unfortunately, we were unable to reach him. To ensure he received the necessary information, we also emailed the return instructions to the address on file.
  
  We kindly ask the customer to check their spam or junk folder, as emails can occasionally be filtered there. If the email is not located, Mr. **** is more than welcome to contact our customer service teamwe are always ready and willing to assist in any way possible.
  
  For further assistance, please email us at ********************************** or call us at ************, and our team will be happy to guide the customer through the return process.
  
  We appreciate your continued cooperation in helping us resolve this matter efficiently. 
  
  Sincerely,
  JP
  **********************************
  

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Below is the **** Priority Mail tracking number for the returns package scheduled for the orders that were sent (even though they were cancelled) to go back:

  4204427814319405530109355108727738

  Please confirm receipt once received so that I am not charged again.

  Thank you!

   

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered 2 batches of gluco control by mistake the product does not work and when I tried to send back 12 out of the 18 bottles they sent me they would not give me a full refund would not give me a address to send it to these people should not be allowed to run any kind of bussiness said there was a money back guarantee but they lied about that too!!

  

  Business Response

  Date: 02/13/2025

  ATTN:                                                                                                                Date: 02/13/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re:   22932715 - ***** *******
  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience Mr. ******* has experienced.
  
  Upon reviewing our records, we confirm that Mr. ******* made two separate purchases on January 8, 2025: one order for six (6) bottles of Gluco Control totaling $294 and an additional order for twelve (12) bottles of Gluco Control totaling $348. Please find the attached screenshot for reference.
  
  We stand firmly behind our 180-day money-back guarantee, which allows customers to request a refund within the given period. 
  
  Mr. ******* initially requested a refund for the twelve (12) bottles on January 23, 2025, which was well within the eligibility timeframe.
  
  Our records indicate that Mr. ******* contacted BuyGoods and was referred to the appropriate team responsible for handling refunds. Additionally, an RMA (Return Merchandise Authorization) was issued as part of the return process.
  
  As a one-time courtesy, we have processed a full refund for both orders. The refund has been issued to the original payment method and will be posted within 3-5 business days. We will also send Mr. ******* a confirmation email for his reference.
  
  Should Mr. ******* require any further assistance, we encourage him to contact us directly at ********************************** or call us at ************.
  
  We appreciate the opportunity to address and resolve this matter. Please do not hesitate to reach out if further clarification is needed.
  
  Sincerely,
  JP
  **********************************
  
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product that had a 6 month guarantee back on July 25, 2024. I was not happy with the product and returned all of the empty bottles and remaining product but still have not received the rest of my refund. I have sent numerous emails and phone calls to their support and was told I would be contacted but that has not happened. They were saying there is a 180 day restriction on refunds back to ****** but the product was returned within 180 days and I have given them alternate means to send me the remaining refund of $176.40 but have been chasing after them since January 13th and would like your assistance as they keep giving me excuses and the runaround.

  

  Business Response

  Date: 02/04/2025

  ATTN:                                                                                                                Date: 02/4/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re: ******** - ******* *******
  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience the customer has experienced. Upon review, we located the customers purchase made on July 24, 2024, for 6 bottles of **********, totaling $294.00. This purchase was covered by a 180-day Money-Back Guarantee, which extended until January 20, 2025. Please see the screenshot below for reference.
  
  Our records indicate that on July 31, 2024, the customer initially requested assistance with returning the product. At that time, they were offered a partial refund of $117.60 to keep the product, which they agreed to.
  
  On January 13, 2025, the customer reached out again, stating that after extended use, they were still unsatisfied and wished to receive the remainder of their refund ($176.40). While we would typically process the refund since the request was within the Money-Back Guarantee period, ******* refund restrictions prevent us from issuing the remaining amount. Based on ******* policies, refunds can only be processed within a limited timeframe (typically around 90 days), which unfortunately prevents us from issuing the refund directly.
  
  To resolve this issue, we strongly encourage the customer to contact ****** to explore alternative refund options. We are fully open to cooperating with any solution ****** provides to facilitate the refund.
  
  We appreciate your time and assistance in resolving this matter. For any further assistance, the customer may reach us at ********************************** or by phone at ************.
  
  Sincerely,
  JP
  **********************************
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22896444
  
  I am rejecting this response because: Please see below and attachment stating the same.

  Below is my chat conversation with ****** and Buygoods, they said they would offer an alternative refund method in a separate email and I can provide proof, if needed, but then later reneged and said it could only be refunded back to the original method, which was ****** credit, and they are the ones with the 180-day restriction, which is causing the delay in receiving the remaining refund. If they will offer an alternative method, as they said before, then please have them deposit the $176.40 into my ****** account at ***************** or they could send me a check, or pay it directly to ************** so it comes off of my current balance owed to them so this can be resolved.
  
  Buygoods: *******, to resolve this, we kindly ask you to contact ****** directly and request them to remove the restriction on your account.This will allow us to proceed with the refund to your ****** account. Once they have lifted the restrictions, please contact ********** customer support at ************ or via email at ************************* so they can try to process the refund again.

  
  To ******: They are receiving an error when trying to process the remaining refund due to your 180-day policy, I am still owed $176.40.

  
  Buygoods: *******, we attempted to process the refund of $176.40, but unfortunately, we encountered an error. ****** has a restriction on processing refunds for transactions past 180 days, so we are unable to complete the refund from our end. We kindly recommend reaching out to ****** directly for further assistance in processing the refund. We are only authorized to process refunds to the original mode of payment. Unfortunately, due to certain restrictions set by ******,caused the refund not to go through on our end.

  
  To ****** - can we please get a manager or someone in charge involved to get this corrected? I think it will be needed in this case, I chatted with someone on this before and they were not able to offer a viable solution, as they mentioned, the refund has to go back to the original purchase method which was ****** credit. I was chatting with them earlier also and said to reach out to ****** directly, getting very frustrated and not sure why there is a 180-restriction policy in place, some purchases offer a 365-day guarantee, this one was 180 days, by the time they received the product back and then tried to process it they said they received an error
  

  Feb 6, 2025 9:47?PM: please work with them to get my refund back, the rest of it,$176.40, as it is needed.

  
  From ****** 2/7: Hi *******, thank you for contacting ******. My name is **********, and I really appreciate your patience and effort for reaching out to us. Let me see what best can be done for you.

  
  I understand your concern with regards to the transaction,please do not worry Ill verify and help you with all the best options.
  Upon checking your account, I see that the payment has already crossed 180 days, please note the payment as already been crossed, we do not have the option to open a dispute. 

  
  At this point of time, I request you to please file a IC3 complaint: The IC3 is a partnership between the *** and the **********************************. It investigates and refers complaints to law enforcement agencies that have jurisdiction in the matter. To file a complaint,go to (******************************************).
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/20/2025

  ATTN:                                                                                                 Date: 02/20/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re: ******** - ******* *******
  
  To Whom It May Concern, 
  
  We appreciate your continued efforts in assisting with Mr. ******** concerns. While we understand his frustration regarding the remaining refund, we must reiterate that we are unable to process any further refund for this order due to ******* transaction limitations.
  
  We have reviewed every possible option and have communicated the constraints imposed by ******* refund policies. Since ****** does not allow refunds beyond their 180-day window, we are unable to take further action. Unfortunately, we do not have the ability to override their system restrictions.
  
  We regret that we cannot provide a resolution beyond what has already been discussed, but we encourage Mr. ******* to work directly with ****** should they offer an alternative solution. Our team remains available should any new developments arise that would allow us to assist further.
  
  If there are any additional questions, we can be reached at ********************************** or by phone at ************.
  
  Sincerely,
  JP
  **********************************
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22896444
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2025 I made a purchase of nine bottles from the ******* company+ they added an additional bottle of a new product. I spoke with representative April. I got a notification that it would be delivered January 28, 2025, it wasn't. Then next I got a notification that it would be delivered on January 29, 2025. I got no more notifications and it is now February. On February 1, 2025, I spoke with **** ****** who gave me the wrong email addresses. He told me that it takes two for product to come. It has been over two weeks and I still didn't receive another notification or product. This company should send out alerts or give calls warning about the shipping and delivering because this has never happened before. That is bad business when they don't. Also on February 1, 2025, I was approached with them trying to make another sale (after calling to find out what is happening), when I haven't even received a my order from January 20, 2025. The reason why this is imperative is because there are instructional videos as well as the representatives for this company who says that the capsules must be taken everyday at the same time . If this issue ever gets rectified I have start purchasing from another company. This waiting is not only terrible but if you're caring for someone you need this problem solved. A refund is needed because one representative tells me one thing another on a different says another thing. This company is quick to take my money but not quick when it comes to delivering. Someone from that company could give a call to rectify this issue. I have been with this company for two years and neither me or client has had a problem. Thank you

  

  Business Response

  Date: 02/04/2025

  ATTN:                                                                                                                Date: 02/4/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re: ******** - ****** ******
  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration the customer has experienced.
  
  Upon review, we located the customers purchase made on January 20, 2025, for 9 bottles of Herpesyl and 1 bottle of Zymebiotics, totaling $266.87. Please find the relevant screenshot below for reference.
  
  Our goal is to ship orders promptly, with an expected delivery timeframe of 5-10 business days for domestic shipments. However, since we rely on third-party shipping couriers, unforeseen delays may sometimes occur beyond our control.
  
  Upon further investigation, we confirmed that our representative contacted the customer to explain the shipping situation. We understand how frustrating this delay has been, and we deeply regret any inconvenience caused.
  
  As a one-time courtesy, we have fully refunded the customers order. Please note that refunding the order does not cancel the shipment. The items are still in transit, and the customer will receive them as originally intended. Once received, the customer is welcome to keep the items as a gift, with no need for a return.
  
  The refund has been issued to the original payment method and is expected to post within 3-5 business days, depending on the banks processing time. A refund confirmation email has also been sent to the customer.
  
  For any further assistance, the customer may contact us at ********************************** or by phone at ************.
  
  We appreciate your time and assistance in resolving this matter.
  
  Sincerely,
  JP
  **********************************
  

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2025, I made an online purchase in the amount of $157.61 for Gluco Cleanse Tea. I did not realize that the product contains caffeine. I am under doctor's orders to avoid caffeine. I sent two emails to Gluco Cleanse where I explained my situation and asked for instructions on how to return the merchandise and receive a refund. I received an automated reply to both emails stating how someone would contact me in a few hours. I did not call Gluco Cleanse because the packing did not display a phone number. Also, the web site did not display a phone number. I have received no communications from *************. Their web site states "100% Satisfaction 60-Day Money Back Guarantee". However, I contacted within one day of receiving the merchandise, and then again a few day later. ************* has not responded.

  

  Business Response

  Date: 01/28/2025

  ATTN:                                                                                                                Date: 01/28/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re: ******** - ******* ******
  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience the customer experienced.
  
  Upon review, we located the customers purchase made on January 12, 2025, for a 2-month supply of Gluco Cleanse Tea, totaling $157.61. Please find the relevant screenshot below.
  
  We regret that the customer had difficulty finding our contact information to request a return. Typically, our order confirmation email includes our customer service details to assist with any inquiries or concerns. We recognize the need for greater transparency and will work to improve the visibility of our contact information to prevent similar issues in the future.
  
  The customer has since contacted us via email regarding the return, and we have processed a full refund. The refund has been issued to the original payment method and is expected to post within 3-5 business days, depending on the banks processing time. A refund confirmation email has also been sent to the customer. Please see the screenshot below;
  
  For any further assistance, the customer is welcome to reach us at ********************************** or by phone at ************. Thank you for your time and support in resolving this matter.
  
  Sincerely,
  JP
  **********************************
  
  

  Customer Answer

  Date: 02/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I advised the company that I was not able to use their product due to health issues and they acknowledged that fact dated December 9, 2024. I was undergoing further medical tests to determine what was causing my medical breathing issues by having both a CT and PET scan. After meeting with the doctors and reviewing the scans I was advised that I have lung cancer and the doctors advised that I not use the product I had ordered. Biopsies were taken to determine the type of lung cancer I have and how aggressive it is. Based on these analyzed results which I am to receive by early February 2025, a plan will be made to determine what options I will be given to resolve the lung cancer issue. I had requested a return of the unopened/unused product from the company and they rejected my request. They also tried calling me 3 times regarding my request from phone number *************** in ******** and they left voice messages stating they would not authorize a return of the product or a refund of the $311.64. The product was shipped to me from Free Sugar Pro, **************************************** on Nov 13, 2024 and was delivered after Nov 21, 2024.

  

  Business Response

  Date: 01/23/2025

  ATTN:                                                                                                                                       Date: 01/22/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re:  ******** - ****** ********
  
  To Whom It May Concern,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this situation may have caused the customer.
  
  Upon investigating, we confirmed the customers purchase of 6 bottles of Free Sugar Pro on November 12, 2024, totaling $311.64 after sales tax. The purchase included a 60-day money-back guarantee (***) from the date of purchase. Please see the screenshot below;
  
  According to our records, the customer initiated a refund request on January 15, ***** days after the *** period had expired on January 11, 2025.
  
  Despite this, as a one-time courtesy and in acknowledgment of the customers situation, we have processed a full refund. The refund will be credited to the original method of payment and is expected to post within 3-5 business days, depending on the banks processing timeline. Please find a screenshot confirming the refund below.
  
  We stand behind our money-back guarantee and strive to provide fair resolutions for our customers. We deeply regret any inconvenience caused and hope this resolution meets the customers expectations.
  
  Should the customer require any further assistance, they are welcome to reach us via email at ********************************** or by phone at ************.
  
  Sincerely,
  JP
  **********************************
  

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will also be returning their product to the address they sent me. Also, thanking them for their consideration in this matter.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27, 2024, I ordered 18 bottles of supplements for a total of $657.95 including shipping. It is now Jan 22, *********************************************************************************** They assured me that I would receive the products and the months went by and no attempts to ship were made but they held onto my money! It has now been seven months and I no longer care to receive the items, I made multiple requests for a refund through their online system only to receive useless automated responses and a fake *** tracking number. Keep your products and please give me my money back.

  

  Business Response

  Date: 01/23/2025

  
  
  ATTN:                                                                                                                Date: 01/23/2025
  Director of Operations
  Better Business Bureau 
  
  Re: ******** - ****** *******

  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention regarding Mr. ******** concern about his order. We truly value our customers and take their concerns seriously, as providing a positive experience is our top priority.

  
  Looking into this matter, I can see that Mr. ******* had  purchased FlowForce Max- 18 Bottles last May 26, 2024. Please see the screenshot below
  
  Our company stands firmly behind our 100% money-back guarantee, offering a 60-day return period for all our products. This policy is clearly outlined on our order page, as shown in the attached screenshot
  
  Our records indicate that the order was shipped on May 28, 2024. However, we acknowledge that the customer has reported not receiving the shipment. In light of this, a full refund in the amount of $657.95 was processed on January 23, 2025 and the funds should appear in Mr. ******** account within 35 business days, depending on his financial institution. A refund confirmation screenshot is also provided for reference.
  
  We sincerely apologize for any inconvenience or frustration this experience may have caused Mr. ******** We hope this resolution demonstrates our commitment to customer satisfaction and helps to rebuild his trust in our company.
  If the customer has any further questions or requires additional assistance, we encourage them to contact us directly via email at ********************************** or by phone at *************
  Thank you for your attention to this matter and for providing us the opportunity to address it promptly. We remain committed to delivering excellent service and ensuring our customers' satisfaction.
  Sincerely,
  Daisy
  **********************************
  

  
  

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 x Gluco Control Liquid - nutritional supplements on 1/2/25 for total price of $312.38 I received order date comfirmation detail via email and a receipt. I tracked the package and it indicated a shipping label was created on 1/6/25 and the product would be delivered by 1/14/25. It is 1/19/25 and the product has not been delivered. The advertisement indicates 100% refund guarantee. I am requestimg a refund for product never being recieved. ************* is a circle, referring me back to inquire theough Buygoods directly, which I do via their portal and each request goes to customer care, who indicates they can't help.

  

  Business Response

  Date: 01/21/2025

  
  
  ATTN:                                                                                                                Date: 01/21/2025
  Director of Operations
  Better Business Bureau 
  
  Re: ******** - ***** ********

  
  To Whom It May Concern, 
  
  Thank you for bringing this matter to our attention regarding Mr. ********** concern about his order. We truly value our customers and take their concerns seriously, as providing a positive experience is our top priority.
  Looking into this matter, I can see that Mr. ******** had  purchased Gluco Control - 6 Bottles last January 02, 2025. Please see the screenshot below;
  
  Upon reviewing this case, we have determined that Mr. ******** purchased Gluco Control - 6 Bottles on January 2, 2025. The order confirmation email, including details and a receipt, was successfully sent shortly after the purchase. Additionally, the package tracking system confirms that the order was successfully delivered on January 18, 2025, at 8:50 AM. Relevant screenshots to substantiate these details are provided below.
  
  Our company stands firmly behind our 100% money-back guarantee, offering a 180-day return period for all our products. This policy is clearly outlined on our order page, as shown in the attached screenshot
  
  As a gesture of goodwill and to resolve this matter amicably, we have processed a full refund for the order, totaling $312.38. The refund has been issued, and the funds should appear in Mr. ********** account within 35 business days, depending on his financial institution. A refund confirmation screenshot is also provided for reference.
  
  We sincerely apologize for any inconvenience or frustration this experience may have caused Mr. ********* We hope this resolution demonstrates our commitment to customer satisfaction and helps to rebuild his trust in our company.
  If the customer has any further questions or requires additional assistance, we encourage them to contact us directly via email at ********************************** or by phone at *************
  Thank you for your attention to this matter and for providing us the opportunity to address it promptly. We remain committed to delivering excellent service and ensuring our customers' satisfaction.
  Sincerely,
  Daisy
  **********************************
  

  
  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for one of their products. Then, I upgraded to a larger purchase. So I ended up with 2 order numbers. I made this purchase based upon their assurance in the advertisement that if I was not satisfied that I could get a full refund within 60 days of purchase. After taking the supplement purchased for 6 weeks, I was not satisfied. So I contacted their customer service **** and initiated a refund. However, when they called me back about it, they were unwilling to honor their advertisement and would only refund 50% of the purchase price.

  

  Business Response

  Date: 01/21/2025

  ATTN:                                                                                                                Date: 01/21/2025
  Director of Operations
  Better Business Bureau 
  
  Re:  ******** - ***** *****

  To Whom It May Concern,

  Thank you for bringing Mr. ***** *****s concern to our attention. We sincerely apologize for any inconvenience caused and are saddened to hear that he was not satisfied with the product.

  Our records show the following orders under the customers information:
  * 6 bottles of ErecPower for $321.20
  *9 additional bottles of ErecPower for a discounted price of $285.14

  Both orders were processed on the same day, December 1, 2024. Please see the screenshot below for reference.
  
  Upon investigating this matter, we confirmed that the customer communicated their intention to return the items via a phone call on January 13, 2025. During the call, one of our team members explained the return process and offered a 50% refund as an option to avoid shipping the items back.
  
  We apologize for any misunderstanding regarding our return policy. To clarify, items are required to be returned in order to receive a full refund. However, as part of our commitment to customer satisfaction and as a one-time courtesy, we have processed a refund for the remaining balance owed to Mr. ********************* typically take 3-5 business days to reflect, depending on the banks processing policy.
  For any further assistance, Mr. ***** may reach us directly via email at ********************************** or by calling ************. We are here to help resolve any additional concerns.

  Thank you for allowing us the opportunity to address this matter.

  Sincerely,
  JP
  **********************************
  

  
  

  Customer Answer

  Date: 01/23/2025

  My complaint ID is ********

   

  The company (Buygoods, LLC) has issued me a full refund. The refund is showing on my Amex statement as pending. That is all I wanted based on their advertisement.

   

  As long as it goes thru, I will be happy with the results you provided.

  I will contact you again if it should happen that it does not go thru.

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date Oct ******* Order placed on Nov ******* as per email from BuyGoods.Received by ***** on Nov 22, 2024 ************ states ** day money guarantee order #**GZ3RMS.I emailed to the company that I was not happy with product on December *******.They responded that I needed to return by *****. I was not able to return by that date.I email the company back with a copy of the ***** delivery date of 22Nov, and stated that when I received the product that is when I started using it. And should still have the ** day trial period.They responded back that it had expired, even though I have not received their product until later.They have included a telephone phone to reach them. I am in ****** so I called at 330am and got a message that it was outside of the business hours. So I tried again 200pm, same message came on.Thats what left me to contact BBB

  

  Business Response

  Date: 01/21/2025

  ATTN:                                                                                                                Date: 01/21/2025
  
  Director of Operations
  Better Business Bureau 
   
  Re:  ******** - *** **********
  
  Thank you for bringing ******************* concern to our attention.
  
  Upon investigating this issue, we have located the customers order, placed on October 28, 2024, for a 6-month supply of All Day Slimming Tea, amounting to $307.85 after tax. Please see the screenshot below for reference.
  
  We can confirm that the customer has been in communication with our team since December 16, 2024, regarding the return and refund of the order. After careful review, we can confirm that the order has been fully refunded on January 10, 2025, to the original method of payment. A refund confirmation will be emailed to the customer for reference. Please note that refunds typically take 3-5 business days to reflect, depending on the banks processing policy.
  
  We apologize for any inconvenience Ms. ********** experienced and are committed to resolving any outstanding concerns. For further assistance, she may reach us directly via email at ********************************** or by calling ************ during business hours. Thank you for allowing us the opportunity to address this matter.
  
  Sincerely,
  JP
  **********************************