Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally placed an order for what I thought was a single bottle AquaPeace. Instead, I was sent multiple bottles and Ebooks. See copy of order DK6FAP64 attached. I did not intend to order all this stuff, and I did not approve any recurring order or subscription for any product. I am dissatisfied with your company and your products. As your company advertises a 60-day warranty and this order was placed March 1, 2024, I want a full refund. As I have closed all payment methods used previously, you cannot refund to my original payment method so I want a check for $189.39 mailed to me (*********************, *************************************************************). Also, I want any orders and/or subscriptions for any products you have associated with my address stopped. I mailed you a 3/15/2024 letter explaining this (attached). I have had no response.

  Business Response

  Date: 04/16/2024

  Dear ******,

  Thank you for reaching out so that I could research this for you!  I was able to find one order in our system for you, and it was for a three bottle offer rather than one bottle.  I'm sorry you were not aware of that when you completed your purchase.  I have refunded you in full, but ClickBank is only able to refund back to the same card with which you purchased. Your credit card company will need to issue you a check if that account has since been closed.

  Please also rest assured that this purchase was not associated with a subscription, so you will not be rebilled.  There will be no future charges.
  

  Please be sure to return the bottles to the following address:

  * Returns must include:

  - ORDER ID/Receipt #

  - Full Customer Name

  - Full Customer Address where product was received

  - Customer Email Address

  - Phone Number

  Thank you in advance!

  Best regards,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a product in January of 2024 and still have not received the product so I asked for a refund and they keep denying it.CLICKBANK Support Update Dear *************************,This is an automated message from ClickBank.com to confirm that this ticket has been closed.VENDOR (********************) : CLOSED: 04/10/2024 10:26 PM PDT Hello *****, I trust you are having a wonderful day!I wanted to inform you that we have received your inquiry through our support email as well, addressing the same matter. To streamline our communication, we will be closing this ticket here and continuing our discussion directly via our support email at *************************************** keep an eye on your inbox for further correspondence.Warm regards,********* The Billionaire Brain Wave Customer Support Team P.S. For your convenience, we have compiled and addressed the most common inquiries in our Frequently Asked Questions section, accessible here: billionairebrainwave.com/fa45q4ijr3/FAQ.html Your support ticket has been closed. However, if you need any additional help on this issue ClickBank is here to help! Please visit CLKBank.com, and chat with someone from our **************** Department.View, respond, or change the status of this ticket by clicking on the link below:*********************************************************************************************************************** TICKET INFORMATION Ticket Number:24598062 Creation Date:04/04/2024 8:42 AM PDT Ticket Type:TECH SUPPORT Ticket Status:CLOSED Reason Selected:I never received my product.PURCHASE INFORMATION Order Number:RX3FZGTE Order Date:01/31/2024 6:00 PM PST Customer Name:************************* Customer **************************************** Product:The Billionaire Brain Wave (90-Day 100% Money Back Guarantee)Product ID:1 Product Type:Audio eBook Vendor's Site:***************************************************** (********************) : CLOSED : 04/10/2024 10:26 PM PDT Hello *****,

  Business Response

  Date: 04/16/2024

  Dear ******************,

  Thank you for reaching out so that I could research this for you!  I was able to find your purchase, so I have refunded you in full.  The refund will post back to your **** card within 3 - 5 business days.

  I see that you were going back and forth with the seller of the product.  Since ClickBank is the online retailer, we will always honor our money back guarantee, so if you need help in the future - please reach out to ** directly at **************.

  Thank you,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

   

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $5.42 cd about joint health from www.diet.az 14daydigestivereboot. The $5.42 transaction was done on a portal called CLKBANK.com ************. The fine print on the portal auto-checked a box and auto-subscribed me to a free trial to a subscription to an online health database. I did not want this and I did not check the box. The user must UNCHECK the box. The trial ended and they charged me $76 on 4/29/2023, $33,89 on 5/02/2023 and $73.70 monthly from 5/16/2023 to 11/16/2023. They collected $699.73 from my credit card beyond the $5.42 that I intended to pay. My son helped me figure this out and turn it off. He has my permission to communicate with BBB about this.

  Business Response

  Date: 04/16/2024

  Dear **************,

  Thank you so much for reaching out so that I could assist you with this issue!  I am very sorry for the experience that you had.  I was able to find your order referenced in this complaint under a different email address:

  **********************

  LC6KUZMT (the initial purchase plus 8 rebills for the subscription)

  The two most recent rebills were already refunded on 12/30/23, which also canceled the subscription.  I have gone ahead and refunded the other six rebills today, so they will post back to your **** card within the next 3 - 5 business days.

  ClickBank is an online retailer who sells products for thousands of sellers.  ClickBank does not allow our sellers to pre-click the accept button and require the customer to ************************, so I will definitely be researching this and making sure this gets resolved immediately so other customers do not have the same experience.

  I appreciate the information you provided very much so that we can get this taken care of!

  Best regards,

  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product that I was unsatisfied with. I requested a refund within 24 hours, and they offer a 90 day refund policy. I have submitted the request for a refund at least three times and they continually send me forms surveys other offers, but not the refund.

  Business Response

  Date: 03/29/2024

  Hi ****,

  Thank you very much for reaching out so that I could research this for you!  I was able to find your order and the ticket you originally submitted requesting a refund.  It appears the seller of the product was trying to get in touch with you regarding the request.  They changed the ticket to a support ticket with the following comment:

  *******

  Hi ****,We understand that you're seeking a refund for your recent purchase, and we sincerely apologize for any inconvenience you may have encountered.To ensure we address your concerns promptly and explore potential solutions together before proceeding with the refund process, we've reached out to you via email from our support team at ************************** Please keep an eye out for an email with the subject line "TICKET NUMBER - Vendor Name".Your satisfaction is our priority, and we're eager to work with you to find a resolution that meets your needs.Looking forward to hearing from you soon.Best regards,*********************** We'll be adjusting the ticket type to "TECHNICAL SUPPORT" to facilitate a more detailed discussion of options before proceeding with any refunds. However,feel free to switch it back to "REFUND" if you prefer.

  *******

  Since you are still requesting the refund, I have gone ahead and issued an immediate refund today.  The refund will post back to your **** card in the next 3 - 5 business days.

  Please feel free to contact me directly if you need any further support!

  Take care,

  
  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was immediately charged twice. At that point I was feeling uneasy and tried to cancel the orders. I was told a refund form was completed and would take 3-5 business days to see. Order was placed today 3-18-24 and cancelled today.

  Business Response

  Date: 03/29/2024

  Dear Ms. *********************** you for reaching out so that I could research this for you!  I was able to find both of your orders, which were placed on 3/18.  Since the refunds were both also issued on 3/18 (the same day as the purchases were made), they will not take 3 - 5 business days to post back to your account.  When same day refunds happen, the purchase and the refund cancel each other out, so you will not see a charge or a refund on your statement.  You may have seen a pre-authorization, but those should have dropped off by now since we will never process those transactions.

  
  If you need any further assistance, please do not hesitate to contact me directly at **********************************************************.

  Take care,

  
  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4, 2024 I purchased Serolean from an advertisement guaranteeing a 100% satisfaction guarantee for $255.88. The more bottles you bought the more the discount so I bought 6 months hoping theyd work to help me lose weight as advertised. I used the product as recommended, watched my diet, and worked out 5-6 days a week. I didnt lose even 1 pound. I called multiple times asking for a full refund. They kept offering me portions of my money back, to which I said no. I was hung up on multiple times, but they all said in their notes I hung up on them. Not true. Once I was told I could only be refunded for unopened product but that is not what is advertised. I added screenshots below of my purchase amount, the email responses, and a clip from the advertisement guaranteeing the results or money back no hassle. The last lady I talked to said to return all bottles and said Id get all my money back. I am mailing them in tomorrow but I dont think they will send my money back. I tried to get this in writing but was told they couldnt do that. I also tried to speak to a supervisor. One rep told me they were in a meeting and another told me they dont have supervisors. The other two just hung up on me. This shouldnt be this hard, except its a scam and now I feel like an idiot.

  Business Response

  Date: 03/29/2024

  Dear ****************,

  Thank you for reaching out so that I could help assist you!  Unfortunately, I was out of the office for most of the last two weeks, so I apologize that I didn't get back to your complaint sooner!  I was able to look up your order this afternoon, and the good news is that it was refunded in full earlier today.  The refund will post back to your **** card in the next 3- 5 business days!

  Please contact me directly if you need any further assistance! 

  I hope you have an amazing weekend!

  Take care,

  
  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the super affiliate program and at 30 days i decided it wasnt for me. It comes with satisfaction guarantee or money back. I have been emailing them for over a month and nobody is willing to help on clickbank chat they say email spark which i do over n over and nobody responds , they seem to be a scam and will not refund me or respond

  Business Response

  Date: 03/01/2024

  Dear Ms. ******************** you so much for reaching out so that I could assist you!  I was able to find your order, and I have issued you a full refund.  It will post back to your **** card in the next 3 - 5 business days.

  I have also contacted the Director of the Spark program to see if he can track down the issue as to why you never received a response.  That is not typical, so I want to make sure that is figured out so that it does not happen to anyone else.  I'm wondering if the email was never received.

  If you need anything in the future, you can certainly contact me directly at **********************************************************.

  Best regards,

  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of order were 01/12/24 and 01/16/24. Amounts respectively are ****** and ******. I returned 3 ***** badges and 1 ***** token on 12/26/24, well within the 30 day window. Tracking for **** showed it was delivered on 01/30/24. *** reached out to determine when I can expect my refund without a response.

  Business Response

  Date: 02/06/2024

  Hi Joy,

  
  Thank you for reaching out so that I could research this for you!  The only tickets we had in our system were the support tickets providing the information on where to return the products.  It may be that you were contacting the seller of the products directly once you returned the products, and they have not responded.

  No worries - I have gone ahead and issued you a full refund for both orders!  The refunds will post back to your PayPal account within 1-3 business days.

  
  Please contact me directly if you need any further support!

  
  Take care,
  
  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15 I purchased a product online for $313.84 and as usual it went to clickbank. I called 5 min. after the purchase to clickbank and cancelled the transaction. They said it would be credited back right away and void the charge. It never showed up. So today, 1/30 at 10:00 (7:00am PST ) I called clickbank and told them the whole story and said I have not seen the credit for the $313.84. This time they said it was credited on 1/20. I said no, it wasn't and has still not shown up on my card. She said yes it was so I told her to send me an email showing date, time and amount credited and where to? She sent the email (attached) and it showed PURCHASED on 1/20 ( WRONG ) and REFUNDED on 1/30 not 1/20 as they lied about before. So I called USAA, my credit card *** and they said there was no credit and that she obviously was putting in the credit as we spoke because it was today and the hour that I had called. So I called back and spoke to a manager and she insisted it was refunded on the 20th and it was a problem with my bank! I have been with USAA for 51 years and they NEVER get it wrong. So they have LIED to me 3 times about the money I have been owed since 1/15!! This is outright FRAUD and I demand that they are punished appropriately or I will pursue this farther up the chain. This is UNACCEPTABLE!!!

  Business Response

  Date: 01/31/2024

  Hi ****,

  Thank you for reaching out so that I could research this for you!  I'm so sorry for the frustration and run-around it sounds like you have been put through.  I was able to look your order and refund up in our payment processor's system.  I have confirmed that there is a pre-authorization on the charge only.  This means that at the time of the charge, ClickBank sent a pre-authorization for the amount of $313.84.  Since the refund was issued the same day as that pre-authorization was sent, the payment was never settled - so you will not see an actual charge or refund on your account.  Sometimes, pre-authorizations take some time to drop off, although it absolutely should have dropped off by now.

  If you still see the pre-authorization on your statement, please do not hesitate to contact me directly at **********************************************************.  I would be happy to schedule a call with you and USAA to get the pre-authorization released.

  Best regards,

  
  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21220477
  
  I am rejecting this response because: Because they did not do a thing! The charge is still there and there is still no credit issued. I have contacted my bank and they confirm there is no credit issued. So their response was a bunch of BS!! If I don't see the credit by the end of the week I WILL file a dispute with my credit card company and I will include interest due for the 2 weeks the charge has been illegally remained on my card!!! And then I will contact the *** because they will take legal action. This is outright fraud and I have all the proof that is needed to support this complaint. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/13/2024

  Hi ****,

  I apologize again for the frustration!  I see what happened now.  It appears you made three purchases in a short amount of time for three different products from ClickBank, all of which were $313.84, and all three have been refunded.  Here is the status for each of them:

  SugarDefender x 6 : $313.84

  Purchased: 1/15

  Refunded:  2/4 to a **** card

  ******

  Gluco6 Boost 6 Bottles : $313.84

  Purchased: 1/10
  Refunded:  2/4 to an Amex card

  ******

  NeuroZoom - 6 Months Supply + 2 Bonus eBooks : $313.84

  Purchased:  1/20

  Refunded:  1/20 to a **** card  (this is the one that will not show up as a purchase or a refund since it was refunded the same day as the purchase was made)

  *****

  The Sugar Defender product is the one you were asking about, which was made on 1/15, so I apologize that I got it messed up with the other one!  I just checked that one with our payment processor, and the effective date was 2/7/24, and the fund transfer number is *********** if your bank needs that to trace the refund.

  If you have any further problems, please do not hesitate to contact me directly at **********************************************************.

  Best regards,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

   

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Bad Girl Bible with a gift card. Once the purchase was made, I disposed of the gift card. I was not pleased with the product and asked for a refund. I explained that the gift card was no longer valid. Regardless, the refund was processed to a gift card that was no longer valid. I asked for a refund in a different manner, and was denied.

  Business Response

  Date: 01/31/2024

  Hi *****,

  Thank you for reaching out so that I can try to assist you!  Unfortunately, our Refund Policy states that we can only issue refunds back to the same card number with which the original purchase was made.  However, please contact me directly at ******************************************** and I will try to figure out another way to get you the money back.

  Best regards,

  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************