Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product ordered and paid for on April 3, 2025, tracking number indicates product never received by ****.

  Business Response

  Date: 04/11/2025

  Hi *****,

  Thank you for reaching out so that I may assist you!  I was able to find your order, and I see the seller of the product responded to your ticket today with the following message:

   

  Thank you for reaching out!I am sorry to hear that you haven?t received your order yet. I have checked the shipping details for your order and I believe that the package is lost by the shipping company.

  If you want to receive a re-shipment, I need the following information:

  Full Name

  Address

  City

  State

  Zipcode

  Country

  If you've lost all your patience, I'll issue a refund immediately. Please let me know how would you like us to proceed.Let me know what you decide and I will get it done for you!

   

  Please respond to the ticket with the help you prefer!  If you have any trouble finding the ticket or knowing how to respond, feel free to contact me directly at ************************************************************************************.

   

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23186328
  
  I am rejecting this response because: I have already verified the shipping name and address a couple of times, (again just this morning).  They still have my money and I still have nothing!  I need proof of shipping or my money refunded immediately.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/02/2025

  Hello *****!

   

  Hope you are doing well, and I apologize for any frustration regarding your order via ClickBank.

  
  According to the tracking number via ***** the order for 3 bottles of PrimeBiome (receipt K2WTMX3E) was delivered on 4/14. 

  If you still havent received the order, I assume that it was an error on the carriers part, and I can refund you if you would like.

   

  Please let me know how you would like to proceed.

   

  Take care!

   

  *****

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clickbank Disabled My Account For No Reason I have been working for this company for many years called Clickbank which is basically a *************************** where Affiliate Marketers like myself promote Individuals or businesses physical/digital products to potential customers and earn a commission for each sale generated through their unique affiliate links. Anyway just recently I decided to login to my clickbank account since I havent been on clickbank for months then as I tried to login to my clickbank account I received a message on the clickbank website saying that I need to reset my password because clickbank passwords expire every 90 days ( As Shown in the Picture) so I clicked on the reset password button then I received a email from clickbank saying that my clickbank account is currently disabled (As Shown in the Picture)

  Business Response

  Date: 04/11/2025

  Hi Davontae,

  Thank you for reaching out so that I may assist you!  It looks like your account was closed back in January 2024 for inactivity.  I can help you get it reinstated, but will just need to run you through our document verification process first.  Please contact me directly at ******************************************* so I can help you get started!

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: *******************************************

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23159773
  
  I am rejecting this response because: I contacted ******** ******* through her email 4 days ago asking her how this document verification process works so I can get my clickbank account reinstated but unfortunately despite the 4 days she never replied back to me.

  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 04/23/2025

  ******** ******* the Clickbank Vice President of Client & Customer Advocacy she told me that she can help get my clickbank account reinstated, I just need to contact her through her email address and she will need to run me through their document verification process. unfortunately i have contacted her through email over a week ago but she is completely ignoring me.

  Customer Answer

  Date: 05/02/2025

  I got good news the Risk and Compliance Program Manager of Clickbank by the name of ***** ******** reinstated my Clickbank account.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order by mistake on 2/12/25 for Mitolyn Colon Cleanse Advanced 3 bottles. Ticket number ********. ClickBank has failed to refund my money and I have emailed at ****************** repeatedly for my refund. I have been constantly told the refund was completed on 2/13/25. My bank has NO reason to withhold my refund and they never hold funds up for my account at *************************. I want my refund ether mailed to me or send to my account ATM card they have on file. This is **** poor customer service by this company and I want my money back.

  Business Response

  Date: 03/27/2025

  Hi *******,

  Thank you for reaching out so that I may assist you!  I see what happened... I was able to find your order and the refund.  Since the refund was issued the same day that the purchase was made, you will not see a charge or a refund reflected on your statement.  There may have been a pre-authorization, but that should have definitely dropped off since we never settled the transaction once the refund was issued.

  If you still see a pre-authorization, please feel free to contact me directly, and I will be happy to help you work to get that dropped off by your bank.  My email address is ************************************************************************************.

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a "cashphone" that makes money for you "while you sleep", claiming all these high dollar amounts for doing almost nothing, while never once explaining what you were actually purchasing. Once you buy the product, you find out it's actually a scam to get you to sell their products on ****** and you have to watch all these videos and set up accounts. It claims that they'll give your a 100% refund if you're not completely satisfied. Once I saw what it was, I emailed them requesting a refund. They did not give me a refund. Instead, they just tried selling me on their product, without an option of selecting a refund instead. I have emailed back and forth with them several times with the same result. This is clearly a scam and needs to be shut down. And I would really like my money back.

  Business Response

  Date: 03/27/2025

  Hi Ms. ****************** you for reaching out so that I could assist you!  I was able to find your order, and have issued an immediate refund for your purchase.  The refund will post back to your account within 3 - 5 business days.

  If you ever have a purchase from ClickBank in the future and can not get the help you want from the seller of the product, please contact ClickBank directly at *********** or by calling **************.

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the reinstatement or complete deletion of my ClickBank account due to a security and privacy ************ of Account Deactivation: ******************** deactivated my account due to inactivity.Personal Data Concern: While ClickBank has deactivated my account, my personal information remains in their system. I do not consent to my personal data being retained indefinitely if I can no longer access or use my account.Request for Resolution:Reinstate My Account I would like my account to be reactivated so I can continue using ClickBank.Complete Deletion of My Personal Information If reinstatement is not possible, I formally request the full deletion of my personal data from ClickBanks system.ClickBanks current approachdeactivating my account but keeping my personal dataraises security and privacy concerns. Simply retaining my data indefinitely is not an acceptable solution.I request a clear response confirming either the reinstatement or the permanent deletion of my account and all associated personal data.Thank you for your prompt attention to this matter.

  Business Response

  Date: 03/27/2025

  Hi ****,

  Thank you for reaching out so that I may assist you!  I was able to find your account by your email address, and it looks like it was just closed due to inactivity back in January 2024.  I can definitely help you get it reinstated if you contact me directly at ************************************************************************************.  We will need you to go through our secure document verification process, and once that is complete - we can get you reinstated, or if there are any unforeseen issues with the verification process, then we can certainly get all of your information deleted permanently from our system.

  I look forward to hearing from you!

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Memory Force Meds ordered through Click Bank on Feb 14. Billed $300. Repeatedly try to contact to cancel this order. Same number of people ahead of me in line (97), Offer to call back at my number instead of waiting never answered. Around and around it goes

  Business Response

  Date: 03/11/2025

  Hi *******,

  Thank you for reaching out so that I can assist you!  I was able to find your order, and it appears to have been delivered by UPS:

  Your shipment
  92612902712121543513342872
  
  
    Delivered On
  Sunday, March 09 at 11:17 A.M. at IN/AT MAILBOX

   

  If you still want the refund, please use the following return instructions provided by the seller:

  Include the following details with your return:
  * Your full name
  * Your order number (found in your confirmation email)
  * The email address used for placing your order
  
  Return Address
  
  MemoForce
  ********************,
  ******, CO 80011
  
  Important: Please contact ************************ before sending your return to confirm and register your refund request. This will help prevent any issues in locating your return and ensure a quicker refund process.

   

  Thank you,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************
  

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was the beginning of January. This company offered a refund if the product did not work.I went back and looked at the original price, as I approved $ **. They Stole OVER $600.- As this did not work, I asked for a refund. They refunded #** but that is not what they took . im very frustrat ****** this company can steal money from people

  Business Response

  Date: 03/07/2025

  Hi Ms. ******************* you for reaching out so that I could assist you!  I show that you have six transactions from ClickBank.  Three were made on December 31, 2024 for ********************************; Then, you made two additional purchases for Spark on 1/4/25.  One of those purchases was for a $97/month subscription, and the other was for a $197 one time purchase of Accelerator.  The rebill for the subscription then happened on 2/4/25.  The rebill is the transaction that was already refunded.

  I have gone ahead and refunded all of the other purchases, as well.  So, you will see those post back to your account within 3 - 5 business days.

  ClickBank will never charge you for purchases you do not agree to, and we will always honor refund requests.  It looks like the ticket was created only for the first rebill and not for all of the other purchases you made.

  Thank you,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *** gummies in December 2024. The ad stated buy 3 bottles get 3 free which is a 6 month supply. I was charged $179.00 which is the cost for all 6 bottles. I tried to reach out but all emails came back as unknown and the phone is never answered. On February 8, I received another 6 bottles (6 month supply) that I didnt order and was charged another $179.00. Again I tried to reach out with no success. I have not opened the second shipment and would like to return them for a refund. I also disputed the charge with my credit card company. This is unsatisfactory business practice and false advertising. **** tracking number below is for the 2nd shipment.

  Customer Answer

  Date: 02/28/2025

  PeakKetosis

  ***********************

  Aurora CO 80011

  ***********************************

  ************

  I was charged $179.00 x2 on my ********** I ordered the first shipment and was overcharged by half. I did not order the second shipment and was charged $179.00 again. Details are in my original filing. I have the second shipment unopened and will return it if requested. I would like my money back and no further shipments. I reached out to the BBB since I was unable to reach the company directly as emails come back as unable to send. 

  Business Response

  Date: 03/27/2025

  Hi Ms. ************************* you for reaching out so that I could investigate this for you!  I was unable to find any orders in our ClickBank system for you by the email address provided in your complaint.  The order number you referenced is also not a ClickBank order number.

  If you would like any assistance on figuring out which company charged you, I would be happy to try and help!  You can send me a screenshot of how the charge appears on your Citi statement, and I may be able to help you figure out which company to contact instead of ClickBank!

  Here is my direct email:  ************************************************************************************.

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want know why my account was suspended without explanation.

  Business Response

  Date: 03/07/2025

  Hi *******,

  Thank you for reaching out so that I can assist you!  Unfortunately, your sign up attempt was declined by our risk control system just based on a scoring system.  If you can please contact me directly at ******************************************** I can provide you a secure link to go through our document verification process.  That will allow us to do a manual review, and once completed and successful, we can get your account reinstated!

   

  Thank you in advance!

  Take care,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2024 I purchased a product Call cash phone ************ through Clickbank. I went through several of their tutorials, and found that I couldnt use the product. I then requested a refund which was directed through Clickbank. Cash original then referred me to customer service two days before the exploration of refund period Expiration. I then attempted a refund again, only to be told that the Refund period Had expired. I have contacted Clickbank and they have contacted Cash phone ************ several times only to be ignored. There were two charges, one for $97, and one for $47 totaling $144

  Business Response

  Date: 02/26/2025

  Hi Mr. ******************** you for reaching out so that I could assist you with this issue!  I was able to find both of your orders.  It appears the seller was offering you a retention offer and closed the tickets, which was why the refunds were never processed.  I have now issued a full refund for both, so the refunds will post back to your **** card within 3 - 5 business days. 

  I apologize for the delay in getting the refunds you were requesting!

  Best regards,

  ******** *******
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ************************************************************************************