ComplaintsforClickBank

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: May 13, 2024 Amount of Transaction: $253.30 Order# 4M9J8ARL When nI contacted the company by their company email asking for a refund on or around June 3, 2024 they sent me an email stating that my shipment was sent the very next day. I also replied asking for my refund because (I felt at this time I wouldn't be receiving my product.) And I still haven't.

  Business response

  06/10/2024

  Hi ****,

  Thank you for reaching out so that I could research this for you!  I looked up your order, and the tracking number states the following through UPS:

  Saturday, June 08 at 4:19 P.M. at FRONT DOOR/PORCH

   

  If you still have not received your product, please contact me directly at **********************************************************.

  Thank you,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was ordering the product advertised and my card was declined, so thinking I made a mistake I re entered my card info. Again my card was declined. When I deleted my card # I was immediately sent to this site. I was unable to delete the rest of my info. It feels like the site was just after personal info instead of selling a ligit product.

  Business response

  06/10/2024

  Hi ****,

  Thank you for reaching out so that I could research this for you!  ClickBank uses a third party risk software that will decline based on certain flags.  After a manual review, I have removed the flag for you, so please try your purchase again, and contact me directly if you have any further problems!

  Best regards,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered zen core in April payment was through Click Bank. I took the product for 2 days and had an allergic reaction both times. I spoke with an employee of zen core and was told to return the product. I returned the product on May 7. I have not received my refund from click bank. I have tried to call but when I do I am put on hold and then the call is disconnected. I received an email that the account is closed from click bank. But I have not received a refund. I do receive mail at a P O Box 1205 Pine Knot Ky *****x

  Business response

  06/10/2024

  Dear ****************,

  Thank you for reaching out so that I could research this for you!  I am sorry to hear the product caused you an allergic reaction. 

  I have issued you a refund in full.  It will post back to your card in 3 - 5 business days.

  I do show that you initiated a support ticket, and the seller of the product closed it stating they would issue a refund once the returned product was received.  Our phone number is still fully functional.  Did you try our ************** number or a different phone number? 

  Please contact me directly with any additional information or if you would like to submit an Adverse Event Report for the allergic reaction.

  Best regards,

  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Email and personal info was given to dark web

  Business response

  04/16/2024

  Hello,

  
  Thank you for reaching out so that I may assist you!  Please send your request to delete to **********************************.  There is an intake form that you will fill out to ensure all of your information is removed completely!

  Thank you,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called in to cancel two orders on 4/14/24. The business could not find the first order and assured us that it was not placed. Today (the next day) we received an email saying the order has shipped. Now we have to wait for it to arrive and pay to have it sent back. I do not feel that we should have to pay to have the product shipped back when it was there fault to begin with.

  Business response

  04/16/2024

  Dear ****************,

  Thank you for reaching out so that I could research this for you!

  It looks like your first order was refunded through CLKBank, our **************** Portal, so I was unable to find a ticket where a **************** Agent was assisting you. However, I am still issuing you a full refund for your second order. It will post back in the next 3 - 5 business days.

  In the future, please do not hesitate to contact ** directly at **************.
  

  Thank you,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I originally placed an order for what I thought was a single bottle AquaPeace. Instead, I was sent multiple bottles and Ebooks. See copy of order DK6FAP64 attached. I did not intend to order all this stuff, and I did not approve any recurring order or subscription for any product. I am dissatisfied with your company and your products. As your company advertises a 60-day warranty and this order was placed March 1, 2024, I want a full refund. As I have closed all payment methods used previously, you cannot refund to my original payment method so I want a check for $189.39 mailed to me (*********************, *************************************************************). Also, I want any orders and/or subscriptions for any products you have associated with my address stopped. I mailed you a 3/15/2024 letter explaining this (attached). I have had no response.

  Business response

  04/16/2024

  Dear ******,

  Thank you for reaching out so that I could research this for you!  I was able to find one order in our system for you, and it was for a three bottle offer rather than one bottle.  I'm sorry you were not aware of that when you completed your purchase.  I have refunded you in full, but ClickBank is only able to refund back to the same card with which you purchased. Your credit card company will need to issue you a check if that account has since been closed.

  Please also rest assured that this purchase was not associated with a subscription, so you will not be rebilled.  There will be no future charges.
  

  Please be sure to return the bottles to the following address:

  * Returns must include:

  - ORDER ID/Receipt #

  - Full Customer Name

  - Full Customer Address where product was received

  - Customer Email Address

  - Phone Number

  Thank you in advance!

  Best regards,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid for a product in January of 2024 and still have not received the product so I asked for a refund and they keep denying it.CLICKBANK Support Update Dear *************************,This is an automated message from ClickBank.com to confirm that this ticket has been closed.VENDOR (********************) : CLOSED: 04/10/2024 10:26 PM PDT Hello *****, I trust you are having a wonderful day!I wanted to inform you that we have received your inquiry through our support email as well, addressing the same matter. To streamline our communication, we will be closing this ticket here and continuing our discussion directly via our support email at *************************************** keep an eye on your inbox for further correspondence.Warm regards,********* The Billionaire Brain Wave Customer Support Team P.S. For your convenience, we have compiled and addressed the most common inquiries in our Frequently Asked Questions section, accessible here: billionairebrainwave.com/fa45q4ijr3/FAQ.html Your support ticket has been closed. However, if you need any additional help on this issue ClickBank is here to help! Please visit CLKBank.com, and chat with someone from our **************** Department.View, respond, or change the status of this ticket by clicking on the link below:*********************************************************************************************************************** TICKET INFORMATION Ticket Number:24598062 Creation Date:04/04/2024 8:42 AM PDT Ticket Type:TECH SUPPORT Ticket Status:CLOSED Reason Selected:I never received my product.PURCHASE INFORMATION Order Number:RX3FZGTE Order Date:01/31/2024 6:00 PM PST Customer Name:************************* Customer **************************************** Product:The Billionaire Brain Wave (90-Day 100% Money Back Guarantee)Product ID:1 Product Type:Audio eBook Vendor's Site:***************************************************** (********************) : CLOSED : 04/10/2024 10:26 PM PDT Hello *****,

  Business response

  04/16/2024

  Dear ******************,

  Thank you for reaching out so that I could research this for you!  I was able to find your purchase, so I have refunded you in full.  The refund will post back to your **** card within 3 - 5 business days.

  I see that you were going back and forth with the seller of the product.  Since ClickBank is the online retailer, we will always honor our money back guarantee, so if you need help in the future - please reach out to ** directly at **************.

  Thank you,

  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

   

  Customer response

  04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a $5.42 cd about joint health from www.diet.az 14daydigestivereboot. The $5.42 transaction was done on a portal called CLKBANK.com ************. The fine print on the portal auto-checked a box and auto-subscribed me to a free trial to a subscription to an online health database. I did not want this and I did not check the box. The user must UNCHECK the box. The trial ended and they charged me $76 on 4/29/2023, $33,89 on 5/02/2023 and $73.70 monthly from 5/16/2023 to 11/16/2023. They collected $699.73 from my credit card beyond the $5.42 that I intended to pay. My son helped me figure this out and turn it off. He has my permission to communicate with BBB about this.

  Business response

  04/16/2024

  Dear **************,

  Thank you so much for reaching out so that I could assist you with this issue!  I am very sorry for the experience that you had.  I was able to find your order referenced in this complaint under a different email address:

  **********************

  LC6KUZMT (the initial purchase plus 8 rebills for the subscription)

  The two most recent rebills were already refunded on 12/30/23, which also canceled the subscription.  I have gone ahead and refunded the other six rebills today, so they will post back to your **** card within the next 3 - 5 business days.

  ClickBank is an online retailer who sells products for thousands of sellers.  ClickBank does not allow our sellers to pre-click the accept button and require the customer to ************************, so I will definitely be researching this and making sure this gets resolved immediately so other customers do not have the same experience.

  I appreciate the information you provided very much so that we can get this taken care of!

  Best regards,

  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a product that I was unsatisfied with. I requested a refund within 24 hours, and they offer a 90 day refund policy. I have submitted the request for a refund at least three times and they continually send me forms surveys other offers, but not the refund.

  Business response

  03/29/2024

  Hi ****,

  Thank you very much for reaching out so that I could research this for you!  I was able to find your order and the ticket you originally submitted requesting a refund.  It appears the seller of the product was trying to get in touch with you regarding the request.  They changed the ticket to a support ticket with the following comment:

  *******

  Hi ****,We understand that you're seeking a refund for your recent purchase, and we sincerely apologize for any inconvenience you may have encountered.To ensure we address your concerns promptly and explore potential solutions together before proceeding with the refund process, we've reached out to you via email from our support team at ************************** Please keep an eye out for an email with the subject line "TICKET NUMBER - Vendor Name".Your satisfaction is our priority, and we're eager to work with you to find a resolution that meets your needs.Looking forward to hearing from you soon.Best regards,*********************** We'll be adjusting the ticket type to "TECHNICAL SUPPORT" to facilitate a more detailed discussion of options before proceeding with any refunds. However,feel free to switch it back to "REFUND" if you prefer.

  *******

  Since you are still requesting the refund, I have gone ahead and issued an immediate refund today.  The refund will post back to your **** card in the next 3 - 5 business days.

  Please feel free to contact me directly if you need any further support!

  Take care,

  
  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

  Customer response

  04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was immediately charged twice. At that point I was feeling uneasy and tried to cancel the orders. I was told a refund form was completed and would take 3-5 business days to see. Order was placed today 3-18-24 and cancelled today.

  Business response

  03/29/2024

  Dear Ms. *********************** you for reaching out so that I could research this for you!  I was able to find both of your orders, which were placed on 3/18.  Since the refunds were both also issued on 3/18 (the same day as the purchases were made), they will not take 3 - 5 business days to post back to your account.  When same day refunds happen, the purchase and the refund cancel each other out, so you will not see a charge or a refund on your statement.  You may have seen a pre-authorization, but those should have dropped off by now since we will never process those transactions.

  
  If you need any further assistance, please do not hesitate to contact me directly at **********************************************************.

  Take care,

  
  *******************************
  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: **********************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩