Business Profile

Online Retailer

Wellnee

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Wellnee's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

275 total complaints in the last 3 years.
208 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from Wellnee that my package had arrived. I was home all day and was waiting for the delivery ...it never arrived. Was trying to call Wellnee and kept on getting no response, to call back later then I received another email telling me the package was picked up by customer. I did NOT pick anything up anywhere. Again, called numerous times and no response AND left an email but NO response.
Business Response
Date: 05/09/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/09/2025

Complaint: 23306377

I am rejecting this response because: they had reimbursed me to my ****** account for one order which was $39.80 however I placed two orders on that day the first one was for $62.75 I haven't gotten reimbursed for that I had responded to their email and I had explained that but I haven't heard back on the reimbursement for that amount and the email back and forth had stopped.

Sincerely,

***** *******
Business Response
Date: 05/14/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order ************* ($62.75) and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Wellnee website to order 2 knee braces. The order process was so confusing and difficult. It kept encouraging you to purchase more products. You had to read very carefully and click on the the area that said "No, you did not want to purchase". The process even presented you with the same product you wanted to purchase at a lower price. This went on and on. I suppose I did not read carefully enough because I ended up ordering 5 knee braces and 1 pack of pain patches. The order process was designed to be very confusing so that what happened to me would happen. After I had placed my order, I saw the extra products that I had purchased and wanted to cancel. I found in their "rules" that you have 12 hours to cancel. I requested that the order be cancelled within 45 minutes of placing the order. I was sent an email hours later that my order had been filled and shipped, therefore the order could not be cancelled. This is deception and fraud.
Business Response
Date: 05/09/2025
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 knee braces from Wellnee on 5.7.25, I did not authorize the purchase of the wellness patches they just added them to my purchase. My total cost was $62.75.....the braces were supposed to be *****. I am trying to get these for my mother. I have tried calling and I am not able to get a hold of anyone. They say they are experiencing a high volume of emails and it may take a while for them to return email. I am very disappointed.
Business Response
Date: 05/09/2025
Dear *****,
We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.
Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction 4/8/2025. I ordered sleep patches to try since their ad stated better than Ambien, which I do take for sleeping issues. After taking the product I could not sleep and after 3 hours I removed the patch and to half my usual adage of ambien so I could actually get some sleep. I attempted numerous times to return the product and kept getting the runaround. Finally they emailed I could send back product, but I had to tell them exactly what I was sending back, so I emailed there were 2 packages of patches one opened and one sealed. Opened one had 1 patch removed. 2 other items in opened were sent back as well. They wanted the tracking number (**********************). I also paid for signature upon received and it was received. I requested ****************************************************************************** emails they need the correct tracking #. The above is the correct tracking #. I dont feel Im being unreasonable to expect my refund in a timely manner. Can you assist me with this issue?
Business Response
Date: 05/08/2025
Dear *****,

We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to order TWO knee braces on 4/29/25 and after a long process of trying to decline all the extra offers, I got an email saying I ordered FOUR additional braces and a box of Pain Relief Patches. I immediately emailed, multiple times, and called asking for a correction to my order. The next day I received emails stating it was too late to amend my order as it was already processed. And then I got an email that it was already shipped. That was over a week ago and the tracking info says it cleared customs on may 4 but nothing else. Its now May 6. I just want the 2 I tried to order and not the other stuff. This business is very deceiving and I wished Id checked them out here first.
Business Response
Date: 05/08/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 4/22/25 knee braces. Payment was taken from my *** account 4/23/25. I got tracking info 4/25 stating a label was created. I submitted an inquiry on 5/2 as **** was still awaiting shipment of the order. They say shipment is supposed to be within 5 - 10 days. **************** replied they could not locate my order using my email address. I forwarded them the order confirmation. Then on 5/4, they wanted my full name and the order number. I supplied this again. Then they wanted a 13 digit order number. I sent them a snip-it copy of the order, from their website, asking where do you see a 13 digit number. They replied back wanting the website address (since it did not display). I re-sent them a copy of the order, with the website address high-lighted in yellow just today. How can they have all these issues, yet still taking payment, of $49.99, plus $1.50 foreign transaction fee, from my *** account? With all the hassle and nonsense I have gone through, I need my refund.
Business Response
Date: 05/07/2025
Dear ****,
We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID (order ID provided not found in our system). Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************
Customer Answer
Date: 05/07/2025

Complaint: 23293352

I am rejecting this response because:
I have already provided this information to you. Again, information is:
Order Name: **** *****
Email: *************************
Oder #: 1053
You say this order number is not in your system, yet I've included an attachment of my order, listing 1053 as the order number from your website.
You say you cannot locate the order, but I've included an attachment showing where you took $49.99 from my account, just refund my money since you acknowledge you cannot find the order.
Sincerely,

**** *****
Business Response
Date: 05/14/2025
Dear ****,

Thank you for reaching out.

We were unable to locate any order under the information you provided. Upon further review, it appears your purchase may have been made through a different brand that is not affiliated with us.

Please note that we operate exclusively through our official website: ***********************************. However, your order seems to have been placed via ****************************************, which is a separate entity and not associated with our brand.

We kindly recommend reaching out to **************************************** directly for further assistance with your order.
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 knee braces and 1bx patches on April *******. Once I went through the whole ordering process they ask you to confirm your order once I confirmed my order there was 4 more knee braces on my order which I did not purchase. So immediately I went to the customer support on their page where they say: Order related questions (optional)|want to edit my order Purchased Less than 12 hours We are unable to make adjustments to purchases made more than 12 hours before this request. This request was the immediately done after the order took place which was less than 12 hours. So it should not had been a problem. I really believe that this company is a FRAUD!!! NEXT I called the phone number that was on the site for customer service and every time you call the number to speak to customer service they put you on hold with music within a couple of minutes the recording comes on and say: no support agent are currently able to take your call and disconnect. I called this number many times different times still the same message. Phone number ***********. I also received an email from: ********, the product owner and *************'s all thanks to you for joining us as a customer and becoming a part of our ********************** community. We genuinely care about our customers.Instead of her addressing the problem she wants to sell me more products. I only have 2 knees why would I order 4more? When I tracked my order it was not even processed yet this is what it say: are preparing your order for shipment Delivery information will be availableonce carrier has theupdates.CHINA-POST ZS00678621401 10 People need to be aware of the scam company. I want to cancel the whole order don't want no dealing with this company.
Business Response
Date: 05/09/2025
Dear *********,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:05/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to reach Wellnee to return the 4 individual I ordered and 8 more I never ordered that came a few days after. After a week of wearing one set of braces and getting no relief I began my futile attempt to return the dozen knee braces they sent and said in their ads fully refundable. I have emailed, no reply, called and they disconnect me everytime saying no one is available to take your call please call back. Despite daily calls I am totally frustrated. I want my money back because they are not giving me any relief. I ordered 2 sets figuring if I got 50% relief 2would work well. I had no need for an additional 8.
Business Response
Date: 05/06/2025
Dear ******,
We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************
Initial Complaint
Date:05/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to order 2 knee sleeves from this company for $19.99 each,,, i ordered and received an email confirmation with 6 knee sleeves, and pain patches,,, for a total of $127.56 .... on 2 different credit card transactions.. Tried calling and emailing the scam company immediately to cancel the whole thing. Am unable to get through on the phone.. after holding 10 mins they say no agents available please call back later.. This was yesterday at 5pm,, about 16 hours ago,, and I cant get through to cancel the items despite trying everything.. I just want to cancel the order and never deal with them again especially after reading reviews.... I attached the order confirmation.. i have sent over a dozen emails with no response
Business Response
Date: 05/06/2025
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:05/05/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI, I ordred a knee brace for the price of $25, after completing my purchase I was charged $112.76. I received a confirmation email showing me a invoice for 5 knee brace and a knee patches box, I was chocked It's not my order, I right away contacted the customer service and submitted a request to cancel the order before the shipment, they email me and said that they received my request and will working on it, this morning I tried to call them but no answer, I also received today email with shipment details and a couple hours after this email I receveid a response from the customer service saying that" We've looked into your request and regret to inform you that we are unable to alter or modify your order at this stage, as it has already been processed and shipped. "Please help me to get my money back They scammed me. Thank Best regards.
Business Response
Date: 05/08/2025
Dear Dounia,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Dounia El Hadri

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This business has 1 alert

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Customer Complaints Summary

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Wellnee is NOT a BBB Accredited Business.