Complaints

This profile includes complaints for Wellnee's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wellnee

  Post Falls, ID 83854-8380

• 

  Wellnee

  1908 Thomes Ave Cheyenne, WY 82001-3527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, I placed an order with Wellknee for a single knee sleeve. My expectation was to be charged only for the item ordered. However, I was unexpectedly charged an additional $44.05 for additional product, which was not authorized.I immediately contacted Wellknee customer service upon noticing this charge, in hopes of stopping the order or correcting the issue. Unfortunately, their response was significantly delayed, and they claimed they could not halt the shipment in time due to that delaysomething that could have been avoided had they responded promptly.After receiving the product, I reached out again to request return instructions, as the extra charge was never approved. Despite multiple follow-ups, Wellknee has refused to provide return instructions and has since become completely non-responsive.This experience has been highly frustrating and feels deliberately evasive. I am requesting a full refund of the $44.05 and return instructions for the product I did not intend to purchase in the first place. Their lack of transparency and communication is unacceptable.Desired Resolution:Full refund of the unauthorized $44.05 charge Return instructions for the product received Assurance of improved customer service response moving forward

  Business Response

  Date: 05/06/2025

  Dear *******,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:

  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

  
  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at ***************************************************************
  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23286839
  
  I am rejecting this response because:
  

  The payment does not have a chargeback in progress. 

  This appears to be more delay tactics on the part of the business.  First it was a delay in responding to the initial inquiry when additionally quantities were fraudulently added to the order and the mistake could have been corrected, then it was a repeated delay in providing the necessary information to return the unordered product, now it is stating a chargeback is in process when there is no chargeback in process.  This merchant clearly has a history of abusive practices towards consumers and has tried to manipulate this situation at every turn.   

  Please refund the over-billed amount and provide return instructions for the product that was never ordered; returns that will be made at the cost of the company.  I will not be paying for the returning of product I did not order.  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/14/2025

  Dear *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/25 I ordered 1 Knee Brace for$19.95 + taxes . They asking do I want this also I said No. Then they asked if I want this and again I said No. It kept going on and I kept saying no. So I finished the order. Within moments I get an email that that they charged my ****** account that is connected to my checking account for 2 orders of the knee braces. 1 order for $ $70.80 and another discounted order $54.95 equaling $******. Within 15 mins that these orders hit my email account I was on the phone to cancel the orders, try to get a hold of the company to no avail. Sent email to them to no avail. I call up ****** They took down the info and said they would look into it, But my checking account has $ ****** deducted from it. We receive them in the mail today 5/3/25. Don,t want them. This Company is a *********************

  Business Response

  Date: 05/06/2025

  Dear *******,
  
  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.
  
  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.
  
  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.
  
  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at ************************************

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the site Wellnee, to look at knee pads I wanted the $25.00 set. I pushed the selection. It took me to payment I pushed ******. I was then looking for place order button, but as I needed to scroll past other items I realized this was a trap and pushed the back button many times. However, this company charged me $105.70, when I never even made it to place order button. On 5/02/2025

  Business Response

  Date: 05/05/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 05/12/2025

  Hello, thank you, for the assistance.   I have received a filled refund. Although,  I would like to put a sister tag on them.  The bbb has hundreds of complaints against them.

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just made a purchase with my credit card on May 2nd 2025 around 6:45 p.m. I ordered one knee brace for $25 my credit card was charged $92 and I have not received no confirmation whatsoever of the purchase no order number no tracking number

  Business Response

  Date: 05/05/2025

  Dear ********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/2025 I purchased a ones brace from Wellnee. I see where this business has a lot of complaints. When I got my confirmation I noticed that I had been charged ***** for an item I did not authorize. I have emailed the company 3 times and each time their response was them offering me more items to buy. Not once was my issue addressed. Im just getting the run around. Thank you, *.******

  Business Response

  Date: 05/02/2025

  Dear ********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website for Wellnee deceptively forced me to purchase products that I did not want and spent way more than I wanted to. They automatically charged me way more than the cost of one knee brace I ordered.. I tried to cancel the order immediately by email and calling and even submitting a request # ******* to cancel my order and complete refund $123.60 on their website, but to no avail. Everytime I called the recording says no agent available, the call is disconnected. Then they sent me a tracking number ZP02015837901. I continued to attempt to reach out to them to cancel my order but no response. The next day I received an email from **** (Wellnee team) said the product was already shipped and they could not cancel the order. I am wasting a tremendous amount of time, trying to deal with their fraudulent sales practices, and I recommend that no one does business with this company. I did not authorize this order and I'm requesting a full refund $123.60 and I want them to remove my credit card information from their site. I was emailed two Order Confirmation numbers #******* and ************* and tracking number ZP02015837901

  Business Response

  Date: 05/01/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 products from Wellknee pain patches. I never received any information about the packages being sent and I never received the packages either but I was charged ****** for the product anyway. I tried to contact customer service for ********************** and every time they said a customer service representative wasn't available.

  Business Response

  Date: 05/01/2025

  Dear Eden,

  We understand the inconvenience this has caused you, and I want to assure you that we take this matter very seriously. We apologize  for any frustration or inconvenience this delay may have caused with your recent purchase.
  
  Our team has thoroughly investigated the issue and in recognition of the inconvenience caused I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at ***************************************************************

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, I order a knee brace from them but nothing else. When I checked my checking account the bill was $70, and not about $30, since all I wanted was the knee brace. I immediately cancelled the order but when I checked again on Sunday April 27, and Monday April 28, it still was going to be cancelled. Early this morning, I got an email that, the order has already been processed and had been shipped. I noticed when checking others complaints they seem to do that. Please help me get what they charged me back. Thank you. K. Jasmagy

  Business Response

  Date: 04/30/2025

  Dear ********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a knee brace and up buying several more unwanted items the bank had to shut off my debit card because Wellnee kept adding more and more items .

  Business Response

  Date: 04/30/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/27/25 I orderd 2 Pain Relief Knee Sleeves from the Wellnee website. The special offer price was $42.85 + shipping $4.95 = Total $47.80. Due to a deliberately confusing and complicated extra offer menu, which is incessant in its attempt to make you buy another product and with the "not interested" tab in small feint lettering, I navigated my way to checkout and once the order was confirmed - I saw that an order for Pain Relief Patches THAT I DIDN'T ORDER was added to my order at an extra cost of $14.95 bringing the total to $67.88. I sent an email to their customer service complaining about the extra product and asked for them to remove the item before it was shipped. It said that they couldn't change the order if my request to remove the item was over 12 from placing the original order. I sent the email 30 minutes after ordering. I then received an email saying that they couldn'tchamge the order as it was already shipped. I called their customer service # this morning as soon as they opened and, once geting through to the right ****** was taken on a goose chase to speak to a representative that I was then told was NOT available and to call back later. I called back 3 times and got the same run around. On looking at Wellnee on BBB, I see that many other people have had similar issues. They make it very difficult to create a return and want you to pay for shipping. Why should I pay for the shipping for something i didn't order. They are obviously duplicitous and coniving in their business practice. I want my money back for everything and I don't want to pay for the shipping

  Business Response

  Date: 04/29/2025

  Dear *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Why you feel doing business the way you do is good for your company is a mystery to me. Once I got into BBB, I saw MANY complaints to Wellnee re the same issue I experienced and your form response and money returned. That cannot be good business practice or good for your companys profit. You do yourself such disservice in operating in such a duplicitous and devious way. On the other hand you are probably making a fortune from the people who dont notice or check the extra charges. Shame on you.

  Sincerely, 

  ******* *******