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Business Profile

Pharmaceutical Manufacturer

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 315 locations, listed below.

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 92 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Biolife Plasma ********* **, On *******************, worker refused to put needle in my left arm, while needle in my right arm they twisted the needle several times, quite painful. They were told numerous times that left arm was determined to be best for drawing my blood. I ended with blood clot, and swollen area, and I wasn't properly paid

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Concerning the BioLife Plasma Center on *****************. in *****, **: I donated on December 14 and received 40-some dollars. Then I donated on December 20 and received only 40+ dollars again. That was my 2nd donation in a week; wasn't I supposed to get more money for my 2nd donation? Plus, the whole process took OVER 3 HOURS. And I've been a regular donor! This is just ridiculous. I have contacted them several times but they won't get back to me.

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I has been a Blood Plasma ***** for several years and on 06/30/2023 i received a notice from Biolife Plasma center that a recent blood sample tested positive for HBsAg. I immediately consulted my primary doctor who refer me the a liver doctor for further blood testing. As result, Blood test for Hepatitis B came back Negative after a comprehensive blood lad work which caused a enormous amount of stress and out of pocket expenses due to medical copay. Since receiving medical information, I have been trying Biolife via phone calls, and messages. I request steps necessary to remove this Hepatitis B positive from the National ***** registration.

    • Initial Complaint

      Date:12/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple of days ago I went to a BioLife establishment and open my account as well as schedule my first appointment. My first appointment was scheduled for today, December 18 at 5 PM. I arrive at the broken arrow location and I spoke with the receptionist. She asked me if it was a first time or return. I told her this was my first time. She gave me a paper to fill out and put my name and what time I got there. Should I ask for a ID and Social Security card. I had told her I had my real ID but I was gonna go ahead and use my paystub. She said the pay needed to show full Social Security number. Its not true I never does. She said I shouldve assumed that they needed a full Social Security number shown. She said I needed that I needed to reschedule. She offered to reschedule. I told her it was a waste of my time and gas to come out here for no reason. I didnt request that to communicate with someone else. I called this number and asked to speak to a manager explain with the situation, and the manager said they had a third-party verification service. I explained that was never offered to me. She told me to hold and when she came back, she said her receptionist has said she did it offer it. She then accuse me of lying. I told her she had never offered that to me and I was unaware of that situation. She didnt offer me to reschedule a later time. Either declined because the lack of professionalism in that establishment already said it all. I told her to be my first experience, but it was clearly not a good one. She didnt say that she can either reschedule me or I can do a walk-in clinic ***** cause they open at 6 AM.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into a bio life on ***** about 5 days ago, I schedule my appointment for the location at ************. ************************************************************************************************. My appointment was today, 12/18/23 at 5pm, I went in and the receptionist asked me if it was my first time and gave me a paper to fill out. When I said this was my first time she requested my ID and my Social Security card. On the checklist that I received regarding my first appointment. It said that for a Social Security card I could take in my paystub. She didnt say people should assume that we need a paystub that show all Social Security numbers. I told her only the last two then she said I would need to reschedule us some later time if I didnt have anything with my full Social Security number. I told her thats not in the checklist and it wouldve been a waste of time and gas for me to come out this way for no reason. She said I would just have to reschedule. I asked her to give me a number to call and speak to someone so I chose to speak to a supervisor. The supervisor informed me that they had a way to verify and run it through a third-party verification system. I explained the manager the option was never given to me. She asked me to be put on hold and she came back, saying that the receptionist said she did offer as well as offering to reschedule for me which she did not. at this point reschedule our time. Clearly I was there in the parking lot. I showed up in time for my appointment and Im professionalism to lie about offering a service that was never offering it beyond. Because she said her receptionist did offer that service, but it was not true. She didnt say that thats what she was saying. She offered to reschedule and I said no I would not be rescheduled at at this location because clearly the employees dont know what professionalism is. it has been a waste of my time and gas, and nothing was ever resolved

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 17, 2023 *********, ** ****** ***********

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Biolife is advertising $850 to plasma donors on ********* I've donated through them before they give you between $35-$45 dollars maximum. That's literally lieing to people and potentially bait and switching anyone who sees the ad. I confronted them and they clearly don't care. I get donating plasma is important but that's beyond shady and unethical and they need ** be held accountable for it.

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Husband is computer illiterate needed help on kiosk they said no one can help him he tried to answer a question it would not take his answer of no he tried several times a nurse was supposed to help him *** showed him ***** left the kiosk timed out and they refused to let him donate he went there for money got a ride and was turned away idk if was his age or color I will contact an attorney

    • Initial Complaint

      Date:12/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to sign up to give plasma for pay. Unfortunately I was not accepted because of tattoos. I asked that my personal information be deleted from their files since I would not be doing business with them. They said no, that the information is theres to keep in there database. When I asked to speak to someone they said to contact corporate through the internet site. No phone number or email. Just a questionnaire that they will maybe respond to.

    • Initial Complaint

      Date:11/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 3 2022 apparently I was accused of recording the employees at BIOLIFE at *************************************************************** and was permanently differed from Donating Plasma.I have no idea who or why this was made about me but I am asking for physical proof of this.The last time I was there was in March of 2022 so I really don't understand any of this. But I will say that with the comment's made against and the deferment being untrue leads to Slander,Harassment, and filing a false statement.So I am asking that they show evidence in this and not hearsay and Remove my Deferment.

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