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Business Profile

Pharmaceutical Manufacturer

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 315 locations, listed below.

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    Customer Complaints Summary

    • 211 total complaints in the last 3 years.
    • 93 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7th, when I tried logging in at the center, an alert popped up that I could no longer donate. I had not been informed of there being any issues prior. I went to the front desk, and they told me there was a problem with my donation. I worried that there could have been a problem with my blood since I had heard stories of people finding out they had diseases after they tried to donate blood. Since nothing had happened during my donation, I assumed it was because of something with my blood. The front desk told me I had to speak to a nurse immediately - making me anxious. When I saw the Head Nurse, she told me that I exhibited signs of anxiety during my donation. This came as a complete shock to me because I was on my phone during my blood donation and I felt pretty relaxed. I feel the nurse is lying. The Head Nurse chastised me about my anxiety and made me feel worse. Because of how abrasive the Head Nurse was speaking to me, I was nervous. How the Head Nurse criticized me was offensive and upsetting. She caused me to be nervous by her actions and then blamed the nervousness on me. If they knew I couldn't donate, why did they let me schedule an appointment? I drove 40 minutes and wasted gas with the money I didnt have. I am poor. If I had been informed immediately after my donation that I couldnt donate again, that wouldve been fine because I would not have scheduled an appointment or showed up to the center. They handled the situation poorly. I maintain that I had no adverse reaction while donating blood. If ******** or one of the other nurses had been so worried that I was having anxiety during my donation, why did none of them approach me during or after my donation? The nurses did not ask me if I was okay during my donation or make comments that indicated concern. It doesnt make sense. I feel that I experienced racial discrimination because the nurses were looking at me offensively while I donated blood and they lied about me having anxiety.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have donated with Biolife once, in 2008 when I was a young single mom and needed the additional income. I am now in a position where the additional income would benefit my family greatly but because of the one time I donated in 2008 they have a paper file they need to dig out of storage and cannot proceed without it. I sat for two hours trying to get this issues resolved and was told I needed a drs note about something I was honest with the nurse about suspecting and then was hung up on by several managers all who could no provide a valid explanation as to why I was being denied. When I mentioned that I wouldnt mention something unless Im sure about the the manager stated I was dishonest and put me on a list thats stated I can never donate again. This is ridiculous and I will be seeking legal ramifications and follow up on this matter

    • Initial Complaint

      Date:12/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very rude , nurses dont care about people, there just ******* people around , waiting times too long . They told me I couldnt donate because personal preference from the nurse , she didnt feel I ate equal amount of food. But I told her I did. Very rude.

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to BioLife Plasma Services on ***************************************************** Tx on November 27 and November 29 to donate plasma. On both visits, it appeared that numerous phlebotomists werent changing their gloves between donors. I even asked one phlebotomist if she had cleaned the workstation before she began handling me in which she agreed to clean the station after I requested. On my second visit on November 27, I asked the phlebotomist if they change gloves between every patient And she said no, we do not. I did not donate plasma on either visit and I do not plan on going back to BioLife due to fear of health concerns.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was getting off work and I was pulling out of my parking space and a driver sped up and leaned my way and crashed into me before I could reverse my head hit my steering wheel very bad and I got very very bad whiplash?? I tried 2 talk with the driver 2 share info but all I smelled was weed and seen a underaged girl driving I was so hurt that before I could get the plates they drove off and I went back into work and asked **** for the camera footage of the accident from the outdoor camera and he said it doesnt work?? then I caught him in a lie saying that h*** only provide it 2 the ********* police so I could catch the criminals or make a claim. I was later let go from my receptionist job aswell as I had 2 cameras me into work that same week?? it was at the *********, **** location off of ************************ in ********* **** I would like 2 have that camera footage as an employee I felt that was my right. Something needs 2 be done about the staff its horrible how they treat people aswell as employees???? I had 2 get a new transmission put in my suv aswell as my suv makes all sort of noises now????

    • Initial Complaint

      Date:11/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I went to donate plasma at this center biolife and was just about done and noticed a flap of my shirt was over the spot poked with a needle. I didn't know it happened and didn't know this was an issue no one ever told me ever anything. Yet I was treated like a criminal. They couldn't use the plasma and that I would not get paid was told by the nurse I would not get paid. I was then told I had to wait 30 minutes more in top of the already 2 hours I had to wait to get served so no money I am not waiting to be treated so poorly. Then the nurse told me that she would cause me not to ever donate at any other plasma center ever again. I thought this to be even more punishment. I am deeply disturbed and angry that I spent 3 hours there and didn't get compensated along with a few weeks back three woman poked me and I did not get to go for a whole because of the bruising making me miss out on the promotion I was on. And when I asked about and hoping they would fix it I was made to donate 2 more times to get a measly 40 dollars I want t9 get paid for my donations and to make all of th3 workers to classes for their bedside manner.

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was. Not. Paid. In. Full. For. Service. Rendered

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Biolife plasma services in ******** and was treated very rudely asked very tricky questions to disqualify me for being eligible for donation then was cussed at and forces to sit while being berated. 

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to donate plasma at the ******** location in **********. A new employee in training attempted to insert a needle in my left arm but couldnt find a vein. A more experienced professional then took over and used my right arm, despite my preference to use my left arm for the donation.After taking 645 mL of my blood, the employee said the machine was not extracting properly. My arm started bleeding, and, to my horror, the nurse they called for assistance refused to return my red blood cells. I told them I did not consent to a blood donation, but the nurse insisted they wouldnt attempt to return my red cells or reinsert the needle. If the first, inexperienced employee hadnt missed the vein, I wouldnt have ended up with both arms poked and this entire situation.The issue is they took well above the amount permitted by law in **********. For someone of my height and weight, the limit should not exceed *********************************************************************** unable to return for further donations for an entire month.This experience was highly unprofessional, and I feel exploited and deceived, as I never consented to a blood donation.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 17th, 2024 I went up to BioLife plasma service to donate plasma, Im still a new donor & new donors earn up to $800 dollars; I only donated 4 times. Yesterday as I was donating & I got done They told me theres a problem with their system & that itll take an hour or 2. I got done donating around 5pm, once I left the building time started going by & hours started passing I noticed no money hit my account & multiple people has had this problem because when I was up there before I left I kept seeing people coming back. People even went the farthest to ask me if I got paid yet, which I stated no, not yet. They are closed on **************** open on Tuesday at 6AM. I was suppose to receive $100 after I donated but instead I only received $40 as of today; November 18th, 2024. I donated a lot of ***************************** even took a lot of plasma from me just for me to not get paid? Thats not cool at all. They change their payment to ***** dollars when I just checked.

    Biolife Plasma is NOT a BBB Accredited Business.

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