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Complaint Details
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Initial Complaint
12/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On November 5, 2022, I was hit by around 10 sauce bottles in an Aldi in ***********, ** near the ****************** when I was squatting to select product at the bottom of the shelf with my father. A women, unnoticed, came to us and moved something at the top of the shelves. Then around 10 bottles and 1 box package fell down on my head. I lost consciousness for a whole and then felt pain. We tried to locate the woman who caused the accident, and talked to a shift manager in the store. The shift manager instead let the woman leave; I ask him whether Aldi will be responsible for all of this. He said yes. Then my father and I filled out an accident report and one witness report in the store and got a copy and were told someone may contact me. Several days later, *********************, a person alleged to be from CCMSI and deal with the dispute for Aldi contacted me. We said that if I received medical bills, I will email him. I emailed my medical bills and physician's notes but we got no responses for two weeks. **************** seems disappear and I could not get the $922 medical bills covered as I am a single mother without child support and my only income is less than ******. Denial, delay, or distraction is not acceptable.
Business response
12/22/2022
ALDI **************** has contacted the customer and forwarded their concern to our insurance department. The customer is satisfied with our effort to resolve their concern. If the customer has further questions, they may contact our insurance department CCSMI directly at *************.Customer response
12/27/2022
Complaint: 18624316
I am rejecting this response because:Each department in Aldi shifts the burden for customers to reach another department for the resolution of the accident; but the insurance agent could not be reached unless a BBB complaint was filed with BBB. If there is no supervisory or effective institution for the corporation to ensure cases are resolved, it cannot be said I am satisfied. I called Aldi's customer's service, but the representative who is allegedly responsible for my case cannot be reached. And I was still told to reach another department when my concern is I could not reach the insurance agent and I could not afford my medical bills when the insurance agent did not resolve my issues. The insurance agent always says they are investigating. Customers who are victims of accident are threw into a circle by each department in Aldi without any substantive resolution.
Sincerely,
*************Business response
12/29/2022
Customer has been assured that this has been forwarded to our insurance department, CCMSI, for further handling. Should the customer have any additional concerns or questions, they have been provided with information to reach CCMSI for further assistance.Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order 0154-5528-0512-7501. When the order arrived the items in the bag were someone else's entirely. It appears the driver shopped multiple orders at once and gave me someone else's order. I contact Aldi customer service with no response. I ended up having to call where customer service continued to give me the run around. I just want a refund for my order that never arrived.Business response
12/22/2022
ALDI has attempted to contact the customer by phone on several occasion. A voicemail was left requesting a call back when possible. Additionally, we have issued the customer a refund for their order. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased wine on 11-26-20**. It wasn't good. I went to the Aldi store in ************* (#**) with my receipt on 12/14/20** to return two UNOPENED bottles, one ***** and ****. I was told I could not return or exchange. Keep in mind several years ago, I did return a bottle of wine that turned to vinegar and was given a refund. When I asked the "manager" (i did not get the gals name) if this was posted, her reply was "I don't know". I looked and there was no sign stating this. It is known that Aldi has a good policy for returning items that are not tasting good or "bad". I feel because it was not told at the time of purchase and no signage, I did not know I couldn't return.When I told the manager I felt it was not right to either have a sign or tell people when they purchase, she sarcastically said" Ok, I will stand here and tell that to every customer. I have been a good customer and shop ********************** often, but this has made me reconsider where I shop. I would like my refund.*********************************Customer response
12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Aldi sold me spoiled pomegranate seeds that smelled and tasted of alcohol as they had fermented in the package. I have called and emailed Aldi, and they have refused to provide any refund or credit. I cannot make a special trip back to the store just for this, nor can I keep spoiled food in my kitchen. It would cost more in bus fare to get to the store and back than the product is worth. Please mail me a merchandise credit to cover the refund and replacement for this item.Business response
12/19/2022
ALDI **************** has contacted the customer and issued a refund for the item. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed.Customer response
12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Aldi recently changed their customer service from ******* where I could talk to someone who spoke English that I could understand, to a country offshore. The new customer service people speak and understand English so poorly that I cant understand them and they cant understand me. In addition, they must be working from home as its so noisy its hard to hear anything!Also, they can no longer give out prices as they dont have access. I can call ANY grocery store and get a price! This needs to change.I tried calling their headquarters in *******, ** at ************ to talk to the customer service manager, but the phone system wont allow you to speak to anyone unless you know the extension. It would be easier to speak to someone rather that filing a complaint!Business response
11/28/2022
ALDI **************** has contacted the customer and forwarded their concerns to the appropriate department within ALDI. The customer is satisfied with our effort to address their concern and we consider this matter to be closed. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ************.Customer response
12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a bag of ******* original kettle cooked chips, either 11/8/22 or 11/14/22. Upon consumption last night I discovered a foreign object. Immediately spit it out and took pics and placed the object in a baggie. Whatever I almost ingested wasnt chips! I contacted an attorney for product liability, since I didnt accrue physical damage, I was advise contact the company first. The mental anguish is enough, to say Im mortified is an understatement. This is definitely a product liability. Leaving it up to you to resolve this. I still have the object and can get it tested in a lab if needed.Business response
11/21/2022
ALDI **************** has contacted the customer and forwarded their concerns to the appropriate departments. The customer is satisfied with our effort to resolve their concern. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ************.Initial Complaint
11/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 11/02/2022 I bought I Simply Nature Italian Chicken Sausage Organic 5 pack from the Aldi located at *****************************************************************. After I opened it stunk so bad that I vomited and almost pass out. It is rotted meat they sold me. I still have that package in my possession. I will share it on social Media and tell all about what meat Aldi is selling unless Aldi will buy it back from me for $1,000,000 USD.Business response
11/17/2022
ALDI **************** has contacted the customer and discussed their experience. The customer was assured these concerns are taken very seriously, and are forwarded to our **************************** for further review. The customer's request for compensation has been forwarded to the product's manufacturer, and the customer was assured that a representative would be reaching out to him directly to discuss his request. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ***************.Initial Complaint
10/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 9/27/22 I purchased a bottle of wine from ALDI. I opened it a few days later and drank one glass. Pouring the second glass of wine a worm-like insect came out of the bottle. Which means I don't know if and how many was in the first glass. I took the almost full bottle of wine back to ALDI to return it for a full refund. The manger told me that under ********** law - liquor isn't returnable even if there's bugs in it. This is absolutely absurd. I've attached pictures of the bug, bottle and receipt for your reference. Thank you.Business response
10/13/2022
ALDI **************** left the customer a voicemail and also sent the customer an email on 10/13/2022 requesting to contact us back for follow up to their concern. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.Initial Complaint
10/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Whoever the kid that worked at the aldi as a manager around 10am at the aldi off loop 323 in ***** ***** tried to loud talk me over a grocery return and after I told him it was ok and to drop it he got louder to try to make it a point that he was the boss, I make ****** a year I could car less who the boss is! He was very immature and this needs to be addressed!!! This happened 10/8 around 10am today!!!!Business response
10/13/2022
ALDI **************** attempted to contact this customer via phone on October 10th and October 11th but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Wednesday 9/21/22 12:37pm Bad Day at ALDI: After going through the check out, I had 2 bags of groceries, one on each shoulder. As I turned to leave the store, I stepped on something slippery and skidded out. I looked up at the two cashiers and said 'You need to clean your floors'. They did nothing to help me, did not get the manager. Just kept cashiering. Other customers asked it I was okay, and also told the cashiers 'That woman just fell down'. A fellow customer helped me stand up after I determined I didn't break anything. I looked at both cashiers and again said 'You need to clean your floors!'. Once home, I attempted to called the store to speak to the manager, only to listen to a Corporate Aldi recording of how they are so efficient, they don't bother their local staff with phone calls - the phone number listed on the Manahawkin website is a corporate phone line. The recording suggested I fill out a form on their website - which I have done - telling them of my slip and fall. I inquired as to what their policy is for their employees to do in case of a customer accident on their property, and what is their policy to keep their floors safe and free of debris. I have heard nothing from Aldi.I have a large bruise on my right hip and a bruise on my right knee.Business response
09/30/2022
ALDI **************** has reviewed and forwarded the customers concern to our insurance company. A representative from their department will be contacting the customer directly for assistance. If the customer has any further questions, it is requested that she contact CCMSI at **************.Customer response
10/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have been contacted your third party. I still want to know what it the protocol for how your employees are to handle my accident in your store.
Sincerely,
*****************
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Customer Complaints Summary
187 total complaints in the last 3 years.
100 complaints closed in the last 12 months.