ComplaintsforALDI, Inc.

• Initial Complaint

  09/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  September 19, 2022 Every week I purchase 2 bags of your ORGANIC SIMPLY NATURE Blue Corn Chips. They're the best Tortilla Chips I ever had. My grandchildren also love them. The last bags I bought were filled with salt. We couldn't eat them. I tossed them in the garbage.I just want you to know something happened with your salt machine.Thank you for your time,*************************** *****************************************************************

  

  Business response

  09/27/2022

  ALDI **************** has contacted the customer and offered a refund for the product. Customer is satisfied with our effort to resolve their concern and we consider this matter to be closed. 
  
  

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went until Aldis In **********, ** to do some grocery shopping there on Sunday. I was humiliated in front of so many customers and staff, I had a grocery cart full of groceries and I get up to the cashier to check and use my PEBT card and was told the system is down for student PEBT and they do not know how long it will be down. My thing is you knew this ahead of time and it was not a sign in the door to let oriole no this so you wait til they go check out to be humiliated in front of everyone. I suffer from anxiety and social anxiety and this really doing something to me, knowing the manager knew about this and didnt have the decency to inform customers before they start shopping. I will be in contact with a lawyer because this will not fly by at all.

  

  Business response

  09/02/2022

  ALDI **************** has attempted to contact this customer by phone on several occasions. A voicemail was left for the customer on each occasion and the customer was sent an email to contact us at her earliest convenience today (09/02/2022). If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM.
  
  

• Initial Complaint

  08/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date 07/28/22, weekly brochure dated 07/27/22-08/02/22 shows southern grove prunes $2.95 ea. I was charged $4.39 ea. I purchased 2. Add stated regular price of $3.99.Other items not given sale price but only 10cents different so no problem. Made 2 trips back to store 1st told needed to bring items back 2nd told brochure not for this location(been told this in past) nothing on brochure has a location address but delivered in US mail to my home with **************! Your help appreciated. Love shopping there but did not like the run around. Would like adjustment of funds paid and if sale brochure not for my area this should be on sale brochure. For info when had problems few years ago I contact head office and was told they had no control of sale brochures!

  

  Business response

  08/18/2022

  ALDI **************** attempted to contact this customer via phone on August 11th but was unable to speak with her. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

• Initial Complaint

  08/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was a customer at the *********, ** ********************** at the Frankford location. I was inquiring about different products and the associate gave me the price. We were both at how much the item cost. The manager ***** came over to my cart and remove the items and told me she was not selling the items to me. To my dismay, she instructed another associate to remove the items and place the items in the office. I am assuming she wanted to purchase the items, I was able to purchase other items with price verification, I traveled to another Aldi, the Parkville and Bel Air location and was able to purchase the items. At both locations I express my concerns to the managers at the Parkville and Bel Air location and was advised to file a complaint and to express my concerns on social media. This is just one of the 2 incidents that occur that day. I also had a return with my receipt. Ms. ***** did not want to do the return and DID NOT do it. In the future, when I traveled to that store I will be recording my experience so that others may know what to expect

  

  Business response

  08/18/2022

  ALDI **************** has read, reviewed and forwarded the customer's concern. The District Manager that oversees this specific store location has contacted and spoken directly to the customer. The District Manager apologized to the customer and the customer was satisfied with the conversation. If the customer has any further questions, it is requested that he/she contact ALDI **************** at **************.

  Customer response

  08/20/2022

   
  Complaint: 17683614
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  Yes I spoke with the District Manager.  To may dismay, the behavior of the manager was acceptable.  I was not satisfied with the answer.  On that note, if this practice is acceptable. I will share my concerns on social media to inform others of the practice of Aldi at ************** location

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fri., Aug 5th, 2pm , Aldi's grocery store, ****************************************************, I'm at the checkout and the groceries are being run up and there is no way to see the prices being rung up. The little screen says insert card, so I do, my debit card, it says choose type 1 or 3, I choose type 1 but I'm not sure... it CHARGES MY CARD THEN TELLS ME TO REMOVE IT - NO TOTAL, NO CONFIRMATION, NO INDIVIDUAL ITEM PRICES, NO NOTHING !!!HOW MUCH DID I JUST PAY BECAUSE I HAVE NO IDEA !Ok, so I get a paper receipt from the cashier as usual which has all the info on it - AFTER I GET CHARGED ....This appears to be illegal. How can I agree to a charge total when I have no charge total ?Please get a hold of Aldi's corporate and GET THIS REMEDIED RIGHT FRIKKING NOW.Every other store or person or anything that ever charged me gave me a TOTAL PRICE before it charged me, for my entire life, UNTIL TODAY WHEN ALDI'S DECIDED IT RULES THE WORLD.I already direct complained to Aldi's and got a call back and let 'em have it... if you know what I mean.NOW IT'S YOUR TURN - GET THEM BACK IN LINE ! PRICES OF ITEMS AND TOTALS ON THE SCREEN LIKE EVERYWHERE ELSE EVER - BEFORE CHARGING !Thanks, Sincerely , ***************************** ****************************************** ************

  

  Business response

  08/16/2022

  ALDI **************** spoke to the customer on 8/10/22 and provided assistance to their concerns. The customer was satisfied with our effort to resolve their concerns and we consider this matter to be closed.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since actually, 2021 Ive purchased from aldi ********, ** store-fuscia asian inspirations egg rolls and the box is missing the four packs of sweet & sour sauces. Over the past two years there was always four packages of sweet & sour sauces in the four pack box of fuscia egg rolls. Now all of a sudden the sauces are missing from the box. Please have fuscia put the four packs of sweet & sour sauces in back in the fuscia egg roll boxes for customers. Aldi can mail me a free egg roll coupon with the sweet & sour sauces in the box as well.Thanks,******** disabled veteran

  

  Business response

  08/16/2022

  ALDI **************** attempted to contact this customer by phone on 8/5/22 and left a voicemail requesting to call us back for assistance. An email was also sent to the customer today, 8/16/22. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

  Customer response

  08/16/2022

   
  Complaint: 17667656
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

  AGAIN, ALDI NEEDS TO HAVE THEIR VENDOR FUSCIA EGG ROLLS PUT 4 SWEET & SOUR SAUCES IN THEIR EGG ROLL BOX FOR CUSTOMERS.

  THE 4 SAUCES HAVE BEEN MISSING FORM THE FUSCIA EGGROLL VENDOR BOX OVER A YEAR. AND I WOULD LIKE $5 ALDI GIFT CARD MAILED TO MY ADDRESS ON FILE. 

  ALDI IS GIVING FALSE INFORMATION TO THE BBB ABOUT BBB COMPLAINT 17667656.

  ALDI NEVER CALLED ME, BUT I CALLED ALDI AT ************ AND SPOKE TP PHONE CLERK ***** WHO WASN'T HELPFUL.

   

  Customer response

  08/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I have been experiencing some trouble in regard to a candle I purchased from Aldi, Inc. in ************, ******* on June 5, 2022. On June 6, 2022, the candle I bought exploded all over my living room damaging my wood floor, area rug, and cabinet that it was sitting on. I have corresponded with Aldi for over a month regarding this candle and compensation repayment. I was given the run around on multiple occasions in regard to receiving a "retrieval kit" within 10 days that came over a month ago causing me to have to retain the candle until they decided to send out said kit. I have been told to hang on to this candle for over a month and have many emails of correspondence with the company's manufacturer, Sebnini ******** **** After constant communication and still no reimbursements after sending pictures and videos of evident damage, I have been told I must replace all items and wait to receive reimbursements pending it is deemed necessary. Needless to say, this has been a stressful process and I have complied with all demands for them, yet I am being forced to pay for repairs for a candle that was faulty. I would greatly appreciate it if someone could assist me in rectifying this situation in a timely fashion. Thanks, ************************* *I also have a video of hard-on wax and glass still in my rug and 12 correspondence emails with the company's manufacturers.*

  

  Business response

  08/24/2022

  ALDI **************** has reviewed the customers concerns. The supplier for the product advised on 8/22/22 that they have been in contact directly with the customer for assistance. If this concern requires additional assistance,we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

  Customer response

  08/28/2022

   
  Complaint: 17662628
  
  I am rejecting this response because:
  

  I am currently still waiting on a response from both Aldi and the manufacturer. (I received a automatic reply from the manufacturer managing director saying he is out of the office for a second time until September 5, 2022).

  
  Sincerely,
  
  *************************

  

  Business response

  09/02/2022

  ALDI **************** has attempted to contact the customer on 9/1/22 and left a voicemail. An email has also been sent (on 9/2/2022) requesting for the customer to contact us back for follow up to her concern. We would like to provide further assistance to the customer and ask that she contact us at her convenience at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased food from Aldis and it was one week from being expired and it tasted rotten. This is gross and just disgusting. I have never had this experience.

  

  Business response

  07/22/2022

  ALDI **************** called and left the customer a voicemail on 7/22/22. An email was also sent to the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

  Customer response

  07/25/2022

   
  Complaint: 17607767
  
  I am rejecting this response because:

  The food was expired or expiring with in 2 weeks this is unacceptable when it comes from your store.  Simply stating that I call a different company to obtain a refund.  I do not accept this as a valid response to the complaint/
  
  Sincerely,
  
  Brookelynne ********

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an Aldis gift card as a present. When I went shopping on June 21 I was told that the gift card had zero dollars on it which is not true because my husband checked it and it said it was $100 on there. However since the cashier said it was zero I wouldve head and paid in cash $87.24, so I walked out to my car and my daughter called the gift card the number that is on the back and the gift card advised that it was $100 on there, I went back into the store and the first young lady I came into contact with advise that she had to call her manager which she did she called the manager over the walkie-talkie and said that there were issues with gift cards again. So when the manager came out she took the card back into the office and she called and advise that it was $100 on there as well. She took a copy of everything including my information and gave it to the store manager and promised me that this issue would be solved. That was not true because the issue was still going on today The store manager called me and left me a voicemail message and advised that he had also checked the gift card and called the number on the back and it advise it was $100 as well he said that it was a glitch which I still have the voicemail if I need to send it in and advise that it was above the store level. So I then spoke with someone from the corporate office after I had post a review on ******** under Aldis, and again no resolution. So about a half hour later a manager from their call-center calls me and advises that the gift card is used that someone had made a purchase on it and I let her know that every single person has called the gift card and it said theres $100 on there she advised that there was no phone number on the back of the card which thats kind of ridiculous because why would there not be a phone number on the back of the car to check it. This has been a horrible experience with them I just want the issue solved.

  

  Business response

  07/13/2022

  ALDI **************** has already been in contact with this customer and has explained to the customer that the gift card she is inquiring about was previously used and no longer has a working balance. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  07/18/2022

   
  Complaint: 17547778
  
  I am rejecting this response because: when you call the phone and number that is on the back of the gift card it is still saying there is an active balance that is available of $100. When I spoke to someone from customer service I advised them the same thing the same as the young lady that was there in the store when it happened called and it advised there was a balance available as well as the store manager called and it advised that there was $100 available I also have pictures of the gift card that I can upload as well I would not be submitting a complaint over the hundred dollars unless it was there. 
  
  Sincerely,
  
  *******************

  

  Business response

  07/20/2022

  ALDI **************** left the customer a voicemail and sent the customer an email requesting to contact us for follow up to her concern on 7/20/22. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  07/21/2022

   
  Complaint: 17547778
  
  I am rejecting this response because: I went today to double check and see what the gift card has on it now all of a sudden the gift card is zero so all these weeks this gift card had $100 on it now all of a sudden the gift card is zero. The gift card was verified by the store manager the employee that was there as well as one of Audis employees from corporate now all of a sudden the gift card is at zero these are the games that I am not trying to play at all when it comes to purchasing a gift card, and that is why the issue was brought to the Better Business Bureau as a matter because of the way that this whole issue was handled, I also have the email from the general manager advising that there was $100 on the card and if it needs to be handled above the store level if I need to send that voicemail as well to I can definitely do that. 
  
  Sincerely,
  
  *******************

  

  Business response

  07/25/2022

  ALDI **************** has made multiple attempts to get in contact with this customer. Another attempt was made today via phone call. We were unable to leave a voicemail as that option was not available. A final email was also sent. We would like to issue the customer a new gift card however, we do need the customer to call us and confirm her contact information to continue with that process. We ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST for further assistance with this concern.

  Customer response

  07/25/2022

   
  Complaint: 17547778
  
  I am rejecting this response because:
  I went to my email and I did see an email from one of the customer service representatives I verified my information with them however until I actually receive that gift card and know that it works considering there was a gift card that I had and it didnt work why would I trust another gift card from Aldi. Would or if I receive the gift card as they supposedly were trying to send to me I will let you know if I have it and if it does work. 
  Sincerely,
  
  *******************

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  https://www.aldi.us/en/about-aldi/return-policy/********************* Csy store ***** 7/6/22 employee ******* Although Aldi allows on their return policy website returns to be made with with their twice as nice policy without a receipt, their stores in brevard county are refusing any returns without a receipt. Their customer care rep *** also states on the phone that you need a receipt, though they are unable to point anywhere in their policy on their website that states a receipt is needed. "** Please note that a receipt is required to receive a refund in the original form of payment. Customers who do not provide a receipt will receive an ALDI Merchandise Credit gift card equal to the current retail price of the returned item." To receive the Twice as Nice Guarantee, the product packaging and any unused product must be returned to your local ALDI store manager.***Please note that a receipt is required to receive a refund in the original form of payment. Customers who do not provide a receipt will receive an ALDI Merchandise Credit gift card equal to the current retail price of the returned item.

  

  Business response

  07/07/2022

  ALDI **************** left the customer a voicemail on 07/07/2022 and also sent the customer an email requesting to contact us back for follow up to their concern. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  07/14/2022

   
  Complaint: 17530787
  
  I am rejecting this response because:  Over the past 18 months, twice--at two different Aldi locations, I have been denied a twice as nice refund for not having a receipt.  Although the return/refund policy on the Aldi website does not state that a receipt is needed, for the twice as nice guarantee to be honored, my refund  was refused for not having a receipt.  Please have Aldi clarify their return policy; further to their twice as nice refund and to state WHERE on the website--is the clause  stating that a receipt is needed.  I have not been able to find that clause on the website as a part of their policy. To not honor a refund policy which is in writing on the Company's website is misrepresentation or possibly fraud.  Employees at both stores informed me that their district manager (same for both stores in brevard county *******) had advised them to not honor the policy.  I need to know that the policy has been clarified and I will not have this same issue arise if I ever have another return.  
  
  Sincerely,
  
  *********************

  

  Business response

  07/29/2022

  ALDI **************** has made multiple attempts to get in contact with this customer for follow up. Another attempt was made today via phone call but we were unable to leave a voicemail as that option was not available. A final email was also sent. The customer has been advised that his feedback has been reviewed and addressed. A goodwill gesture gift card was also sent to the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩