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Find a Location

YunExpress USA, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforYunExpress USA, Inc

    Logistics

    Current Alerts For This Business

    Alert:
    In April 2022, BBB investigated YunExpress USA Inc’s business practices. This investigation was prompted by complaints alleging that this business ships from an IL warehouse but requests customers return packages to a Chinese address. This business shares an address with other online retailers with similar complaints. 

    Based on the information detailed above, BBB cannot confirm the legitimacy of YunExpress USA, INC.

    Additional business information

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

    On 03/15/2024,  BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation. This is due to the business alleging being connected to a possible scam online retail website named. 

    The business advertised the following product on their website:

    https://www.yunexpress.com/international-express/

    “International Express

    YunExpress is an international express service provider to strive for the best logistic solutions for global cross-border e-commerce sellers. By introducing intelligent logistics management mode and professional logistics service teams, YunExpress has diversified international express services so as to provide customized international express solutions based on customer demands.”

    The BBB Code of Advertising States:

    1. Basic Principles of the Code

    1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

    1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

    1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

    1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

    As of 4/2/2024, all emails sent to the business have come back as a hard bounce, basically they are not going through. 

     

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    17 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1055 Sesame St, Bensenville, IL 60131
    BBB File Opened:
    8/12/2021
    Years in Business:
    3
    Business Started:
    4/7/2021
    Business Incorporated:
    4/7/2021
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. Ronny Jansen, President
    Contact Information

    Principal

    • Mr. Ronny Jansen, President

    Customer Contact

    • Mr. Ronny Jansen, President

    Customer Complaints

    33 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I received an item I purchased with a return shipping address for this address but it looks to be a shipping warehouse not affiliated with the supposed company I ordered from. *** asked for a refund and was told to ship the item back to an address in *****. Nowhere on this businesss website does it mention its a company shipping from *****. It in fact leads consumers to believe it is shipping and located within the U.S. This shipping warehouse should be investigated for fraudulent practices or affiliation with fraudulent companies.

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sara N

    1 star

    04/23/2024

    When I was not satisfied with the product I purchased and contacted the "company's" email requesting a return label/refund, I was sent this email. "our course, I'd be more that happy to offer you an address. However, please confirm with be before you've fully decided to return your item back to us so that I can create a return request in our system. Without doing so, we won't be able to process the refund. Here's the address:2nd ********************************************************************** ***** Please note that shipping costs may be high due to the weight of the ******************* and they're the responsibility of the customer. Remember not to ship the item before you confirm you're 100% sure you want to return it. If ou change your mind and prefer a 20% partial refund, we can process it instantly. Just let me know! (smiley face emogi)**************Customer Service Representative **************** This product was shipped from ***********************************************************This tactic is a way to seemingly offer an olive branch while holding onto the majority of the money. Of course it's a scam, and too good to be true. The people hawking these wares on ************ sites are my age, and honest looking, and I fell into the algorithm trap. ****** *******

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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