Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance

  8641 Loch Raven Blvd # 2d Towson, MD 21286-2311

• 

  State Farm Insurance Company

  PO Box 2316 Bloomington, IL 61702-2316

• 

  Clyde Hill Jr - State Farm Insurance Agent

  2240 Fairburn Rd Sw Atlanta, GA 30331-5039

• 

  State Farm Insurance Company

  PO Box 2327 Bloomington, IL 61702-2327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking to recover replacement costs as agreed from insurance provider for hail storm damage on my property 03-15-25. Paid for replacement cost insurance premium for my home. State Farm has committed to replacing damaged to my property in the event of a storm. My complaints: 1) Replacement costs given by adjuster to replace my umbrella, table, deck and deck repair is not near enough for me to source these items. 2) I have reached out to my adjuster (****) multiple times asking for clarity on how much he is estimating for each item and he does not respond. When adjuster does respond, the answers are vague. 3) My deck hand railing was damaged during the storm breaking off multiple pieces and adjuster stated the rail was damaged previously. This was not the case. 4) State Farm is not responsive to my complaints. I have called and emailed multiple times.

  Business Response

  Date: 05/14/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 5/12/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident in January 2025, & I had two car seats in the car, one occupied by my infant son. A local body shop told me the car should not be driven, not to exceed a certain speed as I drove to a closer body shop, and secured the hood of the car with rope bc it would not stay closed. The damage to the car was $10,000 and my premium doubled in cost from the accident. Initially, I was told by a claims specialist to replace both car seats and I would be reimbursed. I replaced one car seat with the exact same model and the other with a model within 10% of cost bc the original model was discontinued. I was then told to upload receipts for the original car seats and new car seats, which I did. They then told me to upload pictures of the model numbers of the original seats, so I did. I followed up again after almost 3 weeks of no response. A claims specialist then told me that Statefarm’s policy was that the crash was not moderate or severe and since the car seats showed no physical damage, they would no longer reimburse the cost of them. My crash can’t simultaneously be serious enough to warrant $10,000 in repairs to a 2016 model and doubling my premium from $115 to $220, and also not be serious enough to warrant car seat replacement. Structural integrity of car seats cannot be verified from external observation, so it is recommended by all credible, accredited organizations to replace any car seat involved in an accident, whether it was occupied or not. State Farm doesn’t want to reimburse any car seat after telling me to go ahead and buy new ones and at most said they would now consider only reimbursing the one that was occupied, but that was still questionable bc there was not visible damage to it. I am seeking full reimbursement as I was originally directed. Statefarm is trying to take advantage of a vulnerable policyholder to maximize their profit instead of protecting my children who should be fully protected by insurance. All photos available on claim.

  Business Response

  Date: 05/12/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department and Underwriting department responded to the complainant on 5/6 and 5/8/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/13/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern and disagreement with the recent denial of our property claim (Claim #**********) by State Farm. The loss originated from a failed mixing valve located behind the tile shower in our master bathroom—an area entirely hidden and inaccessible under normal conditions. The first and only indication of a problem was water spotting on the finished drywall ceiling in our basement, directly beneath the bathroom. Upon discovery, we took immediate action to mitigate the damage and determine its cause, which included removing a small 2' x 1' section of the affected ceiling. This action was in compliance with our policy's duties after loss and taken solely to prevent further damage. According to the adjuster and the manager, the denial hinged upon their review of the removed drywall section. Per their request, we located the drywall and submitted clear photos via the State Farm app on April 29, 2025. These images confirm that the drywall exhibited no visible exterior water damage prior to its removal. Importantly, no physical or in-person inspection was ever conducted; all assessments were completed virtually. A request for a reinspection was also denied. We submitted both photographic evidence and a professional water mitigation report, which confirm that the damage was concealed behind structural components—making the leak undiscoverable until visible symptoms appeared. Additionally, the submitted images show no signs of mold, rot, delamination, or other indicators that would support a conclusion of long-term leakage. Given the concealed nature of the issue—explicitly covered under our policy terms—and the immediate steps we took to mitigate damage, we believe the denial based on “continuous leakage” is not supported by the facts or policy language. We also believe the investigation lacked sufficient diligence and did not meet the standard of care required in evaluating such claims.

  Business Response

  Date: 05/08/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 5/2/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my auto insurance policy with State Farm on March 31, which was set to expire on April 6, 2025. I received confirmation from State Farm that my cancellation request was received on March 25. However, on April 4, I received another email from them regarding a new payment that was scheduled to be charged on April 6. Concerned, I called an agent who assured me that I didn’t need to worry, as my account had already been canceled. Despite this reassurance, I noticed a charge of $164.45 on my credit card from State Farm on April 8, even after submitting my cancellation notice. In response, I emailed my insurance agent to inform them of this issue. I was then told that I would receive a refund check in the mail, which was dated for March 18. However, I recently received an email from State Farm stating that the check was sent to my previous address at *** ***** ******** ******** ** *****. I changed my address in July 2023, so I am unsure how the check was sent to my old address, especially since I am still receiving mail from State Farm at my current address: *** ***** **** **** ******** ** *****. It appears that State Farm is not handling the refund for my unused premium properly. I would appreciate your assistance in addressing this matter regarding the refund check. Thank you.

  Business Response

  Date: 05/05/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Billing department responded on 4/29/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/06/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Additionally, I received the refund check from mail yesterday. Thank you! 

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st, I sold my vehicle and contacted State Farm to cancel my auto policy. Finally, on March 21st, a refund was posted to my bank, but the last two digits of the account number was incorrect. I immediately notified State Farm and for the last four weeks they have told me the were correcting the issue and sending out a paper check. I have made numerous calls, and sent numerous emails with no response. Finally, I get an email stating that I entered the wrong account number so work it out with my bank. I contact my bank, and they said State Farm has to retrieve the payment and reissue. They can't do anything just based on me calling. State Farm refuses to correct the issue because they're saying I entered the wrong account number. I admit that may be true because I am medicated because I lost my daughter suddenly from an overdose 6 months ago, and I am just trying to move forward each day. I don't think I should have to take a loss because of a human error.

  Business Response

  Date: 05/05/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Billing department responded to the complainant on 4/30/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/06/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My bank has assisted me in resolving this issue.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrecked my truck Dec 2024. I was told by State Farm to take my truck to **** ***** paint and body shop to get it fixed. When I picked up my truck the engine light was on, ABS light was on, traction control light was on and the speedometer didn't work. All this didn't happen until after the wreck. I called the insurance company and they said I had to take it back to **** ***** so I did and he said he couldn't fix it that we had to take it to a toyota shop. We took it to ******* ****** in **** and they've had my truck a month waiting on State Farm Claims Department to give them the ok to fix it. An insurance advisor called my daughter yesterday and said he called the shop and ghe shop couldn't fix it. My daughter called ******* ****** and nobody called them about my truck. My daughter called the insurance company and they told her they called the paint and body shop which hasn't had the truck for over a month. When daughter calls the claim Department ghey always tell she has to talk to the claim handler ******* ****** but due never answers the phone and when left a message she never calls back.

  Business Response

  Date: 05/05/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 4/29/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *******, and I am on my husband’s State Farm policy (*** ***********). I’m filing a formal complaint regarding a serious failure in State Farm’s roadside assistance service on Friday night 04/18/25. At 10:30 PM, we were stranded on the highway and called State Farm roadside assistance, which we pay for through our policy. We were told a 60-minute wait time. However, nearly three hours later — close to 2:00 AM — there was still no tow. Each time we called for updates, we were told the driver was “25–35 minutes away.” The towing company eventually stopped answering us entirely. With no help in sight, we had to cancel and pay $360 out-of-pocket for a private tow truck that arrived within 30 minutes. A State Farm rep assured us the incident was documented and we’d be reimbursed easily. Yet when we followed up, we were told to file a full claim — the same process used for major incidents — which could affect our premiums or policy standing. This is unacceptable. We are now being penalized for a service failure on State Farm’s end. I am requesting full reimbursement for the $360 tow and a written guarantee that this situation will not impact our premiums, claim history, or insurance eligibility now or in the future. State Farm advertises reliability and support in times of need. This experience was the opposite, and we feel completely let down. I ask that this be taken seriously and resolved promptly. I have sent an email detailing all of this to our local agent earlier this week with no response at all.

  Business Response

  Date: 05/02/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 4/30/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, a charge of $414.58 was made to my personal bank card by State Farm for auto insurance. I was a listed driver under the policy, but not the named policyholder. I terminated my insurance coverage in December 2024, but the company still charged me afterward. The total amount withdrawn from my account on January 10, 2025, was $414.58. State Farm later issued two refund checks for $225.23 and $200.89, totaling $426.12. The slightly higher refund amount appears to be due to a pro-rated adjustment for a few extra days. However, both checks were issued in the name of someone else, not me — even though the payment was made from my personal bank card. I am unable to deposit or use these checks and am requesting that they be reissued in my name. State Farm acknowledged the error and agreed to issue a refund. However, the refund checks were made payable to the policyholder, not to me — the person who paid. I have no way to access the refund, as I have no contact with the account holder anymore. After months of phone calls and being told the issue would be fixed, I was finally informed that it was “too late” to reissue the refund. This is unfair and unacceptable. I am seeking your assistance in resolving this matter and having the refund reissued to me.

  Business Response

  Date: 05/02/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Billing department responded to the complainant on 4/29/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim through State Farm due to my home flooding on March 3 and March 10, 2025. During my initial claim, I informed my adjuster that there had been 2 floods. I was advised I should do a second claim, which I did due to being told to do so. My first claims adjuster was very kind, and the process was rather easy. My second claim--has been an entire nightmare. My adjuster has never once contacted me--ever! Unless I call him first--I also left several unreturned voicemails. It's been about 2 months since the flooding occurred, and we have not reached a solution. Every time I've called, he's told me I didn't submit something that I did, and he states, "Oh let me look". He is not current or informative about my claim at all. My agent put in a request to speak with his supervisor --last week, and I still have not heard anything. I've supplied my adjuster with more than enough documentation regarding my claim, and he seems to be more concerned with trying to find a reason to deny my claim when there isn't one, down to accusing me of lying that my plumber did not speak English and having to provide proof of that as well--even though, that was for my initial claim and not the one he is supposedly working. State Farm is horrible to conduct business with. I've done an escalation request, my office manager has requested me to be called etc. My daughter and I should not have to suffer due to this company's negligence. I am tired of getting the run around and not finding a solution, but instead more bogus questions.

  Business Response

  Date: 05/01/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting department responded to the complainant on 4/30/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The accusatory agent, **** *******, belittled me, knowing that the other claimant was a shopper at *********** Grocery. She was sure the claimant was a shopper. I would like my claim reassessed by another agent or adjuster with all the documents, including the photos of my car. Moreover, a supervisor contacted me after I filed the complaint with State Farm, but he did not address the issue of the employee's behavior, but the decision she made about the claim.

  Business Response

  Date: 04/29/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department attempted to reach to the complainant on 4/25/2025 and 4/28/2025 to address their concerns and their voicemail box was full. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 05/04/2025

   I am rejecting this response because:
  I contacted State Farm on 04/02/200 and left a message. However, I will try to con them again on 04/05/2025
  
  

  Business Response

  Date: 05/12/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant again on 5/6/2025 their concerns. We will review and consider new information, if presented.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you