ComplaintsforState Farm Insurance Company
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I filed a claim for my car in December 2023 after it was damaged in a flood. State Farm totaled the car and did not pay out for the claim until February, 2024. Between December to February, I was paying insurance for a car that was not drivable, and I was instructed not to drive it by State Farm. When the car was finally paid out in March, they acknowledged that I am owed a refund for the months where I paid insurance on a car I no longer had access to. I requested a refund by check since I no longer insure my car with this company. Since March, I have been given the runaround by State Farm. I check in with my agent almost every week and it's the same story--my refund has been delayed. I am always the one who has to follow up to find out the status. Their underwriting department has no phone number for me to contact directly, so I am hoping BBB can help me finally get the refund I've been waiting for, for 3 months now.Business response
07/05/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
07/05/2024
Better Business Bureau:
I received my refund check and this case can be closed. Thank you.Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
June 24, 2024 Recently, I realized that State Farm had been over charging me for my Infinity FX35 and brought it to ****** attention. **** shared he did not understand why my Vin number showed FX35 and FX50 and the company made a mistake and charged me more for the FX50. He then transferred me to *****. ***** assured me the company would only refund one month. When I explained how I was entitled to 2+ years refund between the difference of my FX35 and FX50 he argued it was my responsibility to have pointed the issue out before now. Again, he assured me that the company would only give me one month refund. I explained I would call the Better Business Bureau to get them involved. ***** explained he would call corporate to see if they would agree to give me more. This morning I called State Farm and ***** hung up on me. When I called back a Lady answered and shared ***** was on another line and he would contact me whenever he’s available. It’s 1:15 now and still no message. Clearly ***** is avoiding me.Business response
07/03/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
07/03/2024
Thanks for your involvement with resolving my issue. I Accepted *****’s apologies on not handling my situation as I preferred. I’m being refunded $343.85, which includes interest. Also I’m being credited $140.38 on my next bill, which also includes interest.Initial Complaint
06/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
They have not paid for the damage to my roof from April and last week of April. They make appointment for insurance adjustments to look at damage. They said they will look at the roof. They said they would compensative me for less than 1000.00 for damage to shingles. The agent I dealt with is @ **** * ******** **** ********* ** ***** ***** ********* Roofing companies that I contacted say that I need a whole new roof.Business response
06/25/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled Auto insurance policies on May 15,2024 and I still have not received my refund. Today is June 17 already . The policy number on the GMC truck is: ****************. The policy # on the Honda car is: ***************** I switched to State Farm for one price and then received bills for more and more money. I cancelled and obviously i am in need of the refund. The Agency is ****** ********* **Customer response
06/18/2024
I received a check today from State Farm for billing acct. # ********.Initial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have repeatedly reported incorrect speed violations and State Farm has refused to correct the incidents under the Safe Driver program. I am continually “dinged” when driving these routes so they can charge me a higher premium every six months. This is not ethical.Business response
06/24/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
06/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On April 30 I filed a water damage claim through State Farm And had a mitigation company bone dry service come out to place blowers and dry out the affected areas and pull up tile and carpet in the areas they could not get dry. State Farm said the claim was covered and they issued payment although the payment they issued and the estimation for repairs from bone dry services. There is a $10,000 discrepancy since then my claims representative agent has been rude to both me the construction company and very unable to get a hold of them to settle the discrepancy as per damage claim policy, should you or the contractor you select have questions concerning our estimate please contact us if your contractors estimate is higher than ours. You should contact us prior to the beginning of repairs which I have done for the last 34 days , I have been given the wrong number. I have not had my calls returned and I just want my house put back together. I have followed all of their requests and just want my claim finished so I can get my life back. I have In January in full and in response to this claim, I have already paid my deductible. They have issued a payment of about $7000 though 7000 to 8000 more needed for the company to begin State Farm has given me bogus contact information and is unwilling to work with me and my construction company leaving me and my house in a state of disarrayBusiness response
06/20/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They charged me for upcoming months saying it was.the prior month. Spoke with other agents at their customer service office who agreed I should get a refund. They are not cooraperating with issuing me a refund for which they knew they where wrong.Business response
06/18/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
see Attached document
They changed the policy to saying ****** ***** (son) resided with me but really resided with **** ******* to lower her insurance. **** gave **** ********* (works at State Farm) ***** ***** information which they both should not have to change my policy which they did charge and billed me. I went in to talk with ***** and he told me it was fine to pay the $120 they kept taking payments from me. Jeep went into the shop being worked on for at least 2 months while the jeep was in there they changed policies to comprehensive on the jeep and full coverage on ridegliner which I did not agree to. I was billed $160 this time. March 12th started with State Farm Jeep renters insurance ended December 18th 2020 then I switched to house and to the jeep and the ridgeliner. Ended with State Farm May 30th 2024 It all come down to me to leave State Farm to get insurance through someone else.
Business response
06/17/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
06/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A Structural Damage Claim Policy was filed through State Farm in January of 2023 (53-44T2-52T). The claim has not been fully paid due to outstanding supplemental claim items. The State Farm claim rep Damien has not been honest in resolving outstanding claim issues. The main home structure has damage that was not included with other buildings. Estimates were submitted with lack of response. Damien is difficult to reach and seldom returns calls.Business response
06/18/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We will review the information presented and will address the concerns, as appropriate.Initial Complaint
06/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
On May 3rd, my side porch collapsed when my partner stepped onto the porch. In order to be freed, we had to call emergency services who had to break a hole into our foundation because there was no access point to the space below the concrete. I filed a claim with my insurance after the accident since damage to my home occurred. At first, the adjuster, ***** *****, asked me to send photos to assess if he needed to come out to our property. After sending him the photos, Mr. ***** called me back and told me he was requesting a contractor and an engineer to get an estimate for the repairs. During this conversation, Mr. ***** assured me that he was filing his report in such a way where no one could come back and refute the claim due to the fact that I could not have known that the damage had occurred. In the following week the contractor rejected the job since the adjuster had not viewed the property. Then, the engineer came out and told me that my front porch was built in a similar fashion and was exhibiting early signs of failure. A few days went by and I hadn’t heard back about repairs beginning so I called Mr. ***** on May 30th. He told me that he would send out a new request for a contractor. Today I received word that State Farm would not be covering us anymore. When I called Mr. ***** back he told me the opposite of everything he had been assuring me for weeks. I had delayed starting repairs due to Mr. ******* assurances that he would contact a contractor since I had no idea who to call.Business response
06/12/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.To further elaborate, since sending my complaint, State Farm reached back out and decided to honor the claim. I am happy with State Farm’s response. They completely covered the damage to my porch, which was all I was asking. I am covering the uncovered damage that was revealed after the porch collapse, and State Farm is covering the damage that resulted from the collapse.
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Customer Complaints Summary
4,155 total complaints in the last 3 years.
1,879 complaints closed in the last 12 months.