Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello the bumper guard fitment is terrible. I ordered this over the telephone and confirmed the make model and type of my car (2023 ****** Outback Wilderness) with your representative over the telephone. However, there is a gap between my bumper and your guard. I also cleaned my bumper very well and use your alcohol pads and the bumper was very dry and clean. The adhesion to the plastic bumper is not acceptable either. It wont ********* this point it is unusable and I request that you issue an immediate refund for this product. I look forward to your prompt response.
Business Response
Date: 04/03/2025
I have researched your case and I apologize for any inconvenience we may have caused. A credit has been issued to your Credit Card for the amount of $60.57Customer Answer
Date: 04/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, SO LONG AS MY CREDIT IS RECEIVED
Sincerely,
******* *********Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased all new Weathertech floor mats in black for my 2017 **** Explorer XLT just this past fall for both the front and back seat. These mats have not held up through the winter at all. The rear one that is all one piece is curling up on the sides and will not stay put as it should and the front ones are also doing the same on the sides. I expected far better quality for what I paid for this mat set. I would like a replacement ASAP.Business Response
Date: 03/17/2025
We have been in Contact with the Customer and have reshipped Floorliners to the Customer.Initial Complaint
Date:02/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around June of 24 I purchased the front floor liners for my 2023 ***** equinox from weather tech. I noticed that the left foot rest didn't cover completely. This wasn't a big problem until winter hit, the snow and salt on the bottom of my shoe got between the floor and the floor covering and dripped down in between. On 2-14-25 I went to the factory store and asked about this, I received 3 different answers to this problem. 1. The mold couldn't be made that high. 2. If it was that high it would fold in on itself. 3. That these are actually carpet coverings. There's only about 3 inches that is not covered by the floor liner. I was offered a refund in the form of a gift certificate. I refuse because I didn't pay with a gift card, and was told that because it was passed the 30 day full refund time this was all that could be done. I thank them for wasting an hour each way of my time and left. I cannot tell you how aggravating this experience was.Business Response
Date: 03/03/2025
I do apologize for the inconvenience. We are limited to on how high our sides can be on our floorliners, but we are working on that, it is a work in progress especially the dead pedal area.
I have issued a credit for the Floorliners that you tried to return in our Showroom. The credit will go to the card on file for $235.34 and you should see this on your statement in a couple of days.
Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought floor liners and want a refund sent it back they claim they never received it and that it was canceledBusiness Response
Date: 03/18/2025
Customer has received credit from ********************** (see attached credit memos) when the items were received in the warehouse. The Customer also did a Chargeback with his Credit Card Company.
There were only two items that he was returning a Cargo liner for a 2025 ******* Tucson and front and rear Floorliners HP for the same vehicle.
Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased bed cover in Nov, last night 2/14/25 was the first night truck was outside over night, it rained and tools, parts things in the bed of the truck got soaked. This bed cover is JUNK and weather tech is a HORRIBLE company!!! Had previous issues with car mats, customer service is horrible and product is way over priced. ****************** s******* American People!!!Business Response
Date: 02/24/2025
We have sent numerous emails to Customer giving him options of returning the product or we can help him if he would send us photos of the issue. We are willing to take work with him but no response.
Please see one of the attached emails to the Customer in the very beginning when he contacted us.
If Customer would like to return it just have him contact ******* and we can send a label and get the product back and issue a refund.
Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered this product over a month ago (1/1/25) and received it on 1/17/25. The largest (and most important) piece in this set (the windshield cover) arrived defective (with a hole in it). I sent pictures to Weathertech and engaged in a number of back and forth e-mails, to setup a return and replacement. I had to personally pack this item and drive it to ****** then wait over a month for my replacement. The replacement finally arrived on 2/3/25. It was also defective - with seams off and unraveling (pictures were provided to WeatherTech). I was told I was going to be provided a shipping label for return. It was never provided. I was told ***** would be picking up said item today (2/5/25) yesterday. I had to send yet another e-mail to confirm that the item needed a label for pick-up. I received a response confirming this - yet, once again, no label was provided. I asked for a label yet again (today and last night)none have been provided. I purchased this product over a month ago and still do not having a working product. I am not being reimbursed for my time, energy, gas money, etc. Im tired of this. WeatherTech has failed to help in a reasonable manner. I have been passed back and forth between customer service agents for a month. I have needed this item for over a month and still do not have it.Business Response
Date: 02/13/2025
Management tried calling and emailing Customer with no response. I new SunShade was shipped to Customer on 2/4/225 with FedX tracking information ************ and delivered on 2/10/25.Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for weather tech floor liners for my 2024 ***** NX. Order #**********. I did not receive my order and now am seeking a refund. WeatherTech has been extremely slow in providing me a refund. I no l longer have any trust in WeatherTech or its shipping partners. I would like to have this rectified immediately. I do not have the time to continuously email weather tech about this issue and request my refund reprocessed immediately. I am not interested in a replacement but a refund!Business Response
Date: 11/29/2024
We have tried to contact the Customer numerous times in regarding this. *************** has no record of them calling the Customer and they are doing an investigation in regard to the Customers claim. The Customer can always do a chargeback with the Credit Card Company.
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An item I purchased didnt work as mentioned and ended up making my window not workBusiness Response
Date: 10/21/2024
Customer contacted us on 10/15/24 said the product was not correct and did not install them. *** sent the Customer a Return Label and Customer requested a refund. FedX return tag is 779280405190 RA # ******. Product has not been returned yet and as soon as we receive we will issue a credit.Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Scamming consumers with over the top shipping prices. We have ordered weathertech in the past and thought highly of the product but they refuse to update with the times, free shipping on orders over a certain amount. Just went to purchase an item an they wanted to charge me twenty one dollars for a sixty dollar item and when I go to complain they immediately say that they can reduce the shipping by fifty percent if I order by phone, they know they are scamming customers in shipping.Business Response
Date: 09/05/2024
We work on keeping our shipping costs low and absorb a good portion of the shipping costs on product. Some products are especially in oversize boxing such as Stone and bugs, Side Window Deflectors, Truck Bed Covers and Impact Liners but still keep the shipping to a minimum. Many companies charge more for the product and roll the shipping charges into the cost and claim you receive free shipping. I am sorry for the inconvenience.
Customer Answer
Date: 09/05/2024
Complaint: 22204238
I am rejecting this response because:As someone who spent nearly 23 years in the ************ dealing with not just logistics but also 11 different deployments shared between my wife and me we have experienced a great deal of shipping and receiving. The response given by WeatherTech is an example of excuse and not a very good one at that; I was purchasing a windshield sun shade which weighs a pound maybe at best and they were trying to charge me $22 dollars in shipping. After complaining about the shipping cost they immediately said they could reduce the cost in half if I ordered by phone; that is an incredible deal to go from $22 to $11 dollars just like that. The bad thing is it still should not cost even $11 dollars to ship a sun shade that at best weighs more than a pound, at a regular shipping cost it would be almost half of that which means they were try to charge four times the actual cost which is scamming customers by making money on shipping costs.
It is a horrible excuse from WeatherTech and I not that naive to accept that response.
Sincerely,
*******************Business Response
Date: 09/06/2024
First of all, I would like to thank you for your Service. Our shipping cost on a SunShade ground FedX is ***** flat fee. If you ask for express shipping or **** the cost will be by dimensional weight the same way we are charged. I am not sure where the *** got the ***** shipping for a ground package unless another method was requested. We have always worked with Customers on shipping costs and tried to combine and make it more affordable for Customers.Customer Answer
Date: 09/06/2024
Complaint: 22204238
I am rejecting this response as it is disingenuous in nature.
Sincerely,
*******************Initial Complaint
Date:05/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a pair of inchannel vent visors want to go install them driver side was kind of tough ended up breaking a small piece but still went in just fine passenger side however went in but the window kept slightly tapping the vent visor causing the window to go down thinned out the edge on both tabs that touch the window first but still would pull the window forward when it was closing eventually after taking them out and trying to give him the fit after 9 times they eventually shattered and blew up in my face I've contacted WeatherTech they sent me a long paragraph about warranty and a replacement set and confirming my address all the confirmation but it's been about 7 days and I haven't heard from them again not sure what's really going on thereBusiness Response
Date: 05/21/2024
We apologize for the inconvenience. I believe the *** may have reached out to you again just to verify the shipping address. If all is correct from your order ********** in regard to the shipping address, we can move forward and expedite your order today. Sorry for the delay.
Customer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.