Reviews

Found out my hairstylist is operating on an expired license got product in my eyes and the choppiest haircut, not even close to the haircut I want my hair is all different length and holes in my hair where hair is missing. She should not cut hair the level of incompetence is unreal

We're truly sorry to hear about your experience, and we completely understand how upsetting and frustrating this must be for you. Our goal is for every guest to leave our salon feeling confident and happy with their service, and we sincerely regret that this was not the case for you. Please know that we take this matter very seriously, and we will be reaching out to you via email to assist further and make things right. Once again, we deeply apologize for this inconvenience and appreciate your patience as we work to resolve this with you.

I received a egift card @ Christmas 2024. I purchased what I wanted and had a remaining balance of $28.13. I went onto the website again in February **************************************************************************************************** card # and it said I had a zero balance and I'm thinking that can't be right I must have put the numbers in wrong did it again and it still came up saying I had zero so I messaged the contact number I had for customer service and and she looked into it and at first had told me she saw the $28.13 I had through an internal examination but then a few minutes later she came back and said that I had been into the store in January and spent the rest of my card and I told her that was impossible because I do everything online pretty much. So then she proceeded to ask me if I gave my number to anybody I knew and I hadn't. So I said to her what were the items I purchased in January from your store when I was supposedly in there she came back on apologizing and said they were not able to retrieve that information now I'm thinking WTF! Never have I ever had any gift card saying I had nothing on it when I knew I did. So obviously this was a one-time gift card and I didn't spend it all so they took the rest away. I did a lot of business with Ulta over the years, but that's the last of it. I wouldn't think I'd be ripped off by somebody like that but I guess you never know do you? And the woman told me oh thank you for your kind understanding. I don't understand it and I think she knew that but to be nice about it I just let it go. JUST WANTED TO LET YOU KNOW. THANKS

Hi ******, we appreciate you for bringing this to our attention. We understand it would be upsetting to be unable to redeem the full value of your gift card. We share your concerns and we are reviewing with our team. Please keep an eye out for an email from us soon as we will be following up with you there. Thank you.

Bought an item in store, but the price listed was lower than the price that was ringing up. Informed employee, Mylina, that she has to allow the price that is listed under the item and Mylina refused to give me the price that was listed. I informed her that according to law, what is listed is what needs to be honored, but she refused. ******** customer service. She was incredibly rude and dismissive. Will call Ulta customer service.

Hi Reshma, we always want our guests to feel valued and appreciated in our store and strive to provide the best service possible. We are so sorry to hear this about your recent visit. We can certainly understand how this would be upsetting. We value your feedback and invite you to reach out to our ************** team at your earliest convenience either via ******** Messenger, Instagram Messages, X Direct Messenger, or through the ************** Center on our website so that we can connect with you further about your concerns.

Ulta is a joke. Ordered way over $130 for the free 21 piece gift set valued at ($156). I placed the item in my cart, and when checking out the free gift disappeared. I've been a loyal costumer for over 7 years. They are always False advertising. I will not be buying from ulta anytime soon. I emailed them and they did not resolve the issue. Truly disappointed in you ulta.

Hi Daelin, thank you for bringing your concerns to our attention. We know how exciting it is to receive free gifts with purchase! Please know, GiftWithPurchase offers are while supplies last and must be added prior to checkout.We do apologize, however, we are not able to modify an order once it is submitted or send a free gift separately. We understand how this could be disappointing and we appreciate your feedback as it allows us to continue to improve our guest experience. We love to surprise and delight our guests with special promotions and do it often and we know you'll be able to find something else that you love soon!

I ordered a Burberry HER perfume on their app on 1/29/25 it was during their little you spend a certain amount you get that mini Prada tote, a charm, and their 2 mini paradox perfumes, with this purchase I also got a free mystery gift. The Prada gift part was cancelled a short while to immediately after putting my order in though and that was fine understandable they probably ran out. I was still getting a free mystery gift. Friday 1/31/25 I got a email that my package was on the way and the estimated delivery date was 2/01/25. 2/03/25 comes and i havent received anything I check the tracking and it says my package is being returned to sender. I get on the Ulta app go to customer service, I talk to someone their more than happy to resend my product at first but asked me instead of a free gift they wanted to replace it with a $10 electric gift card. I asked him if he was going to send it to the original address ( primary address) on my account, and then asked that instead of a free gift that originally comes with a package of that much money he wanted to replace it with a $10 gift card just to clarify, and within that same message i politely declined and let him know that the Prada gift deal that was in my cart was already cancelled and I wasnt interested in a $10 electoral gift card. He immediately messages back Alright. Let me process your refund. . This has been the worst costumer service in my life, just because I didnt want a $10 electoral gift card who said I didn't want the perfume i ordered ( in my opinion I cant get anything with a $10 gift card without having to also dip into my own pocket i dont know Ive never shopped here this was my first time) my whole order was cancelled and I now have -12 points. This was my first and will definitely be my last time buying anything from Ulta based on this experience.

Hi ******! We apologize for this experience, we completely get how frustrating it is to not receive the items you ordered. Since the order was returned to sender, a refund would be automatically applied once our distribution team received the items, so our guest services team expedited this refund for you. A gift card is sent to replace free gifts because they are while supplies last, and we cannot reship them or ship them in a separate order. Please know you are welcome to place a new order, and check out ********************************************************************* for new gifts we're sure you'll love! Thanks for being an Ulta Beauty guest. ??

this review about ulta customer service so before yr 2024 ended needed to spend $300 to keep my diamond status which i did so i kept my diamond status for year 2025. beginning of january i get to find out my **** from april 29 was change to june and i went in store to change it no problem. so upgraded phone and i went with them again in store to change my old number to my new number that never happened i dont know how the employee knew my old old number from 3 yrs ago she didnt updated my number to the new one. So i contact customer service following day and i get to find out that my account compromised hacked. i told em who or what going on no answer. i kept contacting them and they kept telling me that internal team handleling it and that escalated. i got proof so this has been back and forth back and forth.its been a month we on february 3 and no answer. went today to the store and ulta employee told me she will change my number i check my app and same old number. not gonna say names of the employee but she told me there was a yahoo email on my account and another phone number on my account it was 703 number i live in ********** my area code 915. i contact customer service and told em and same old that they understand the pain blah blah yeah now i get to find out by a employee that basically my account hacked idk if this person has my credit card information my address i got small childrens fear of been watch just for them to keep saying the same old thing. I SUGGEST DONT WASTE YOUR MONEY AT ULTA WASTED 1200 TO BE A DIAMOND AND WORSE CUSTOMER SERVICE EVER.

Hi *********, we understand your concern, and please know we take these matters very seriously. Our team has followed up with your review via email, and we look forward to hearing from you. We're thankful for your honesty, as it allows us to improve and create better shopping experiences for you.

I placed an online order with Ulta. Waited 10 days and the tracking was still saying the products had not been shipped. I called and was asked to wait a few more days to see if they show up in the mail. On day 13 I called back again and was asked to wait until the next day and they might be in the mail, even though *** said they never got the package. I was reassured that someone was handling my order and that someone would reach out to me the next day. No one called. On day 14 I texted Ulta and was told that they would send my package out again but I was no longer eligible for the free gift with purchase. Next time I will purchase directly from The Ordinary. Day 15 and still no products and tracking says *** does not have the new package either.

Hi *****, thank you for sharing your experience. We aim to make your online ordering experience great, so we can understand how this would have been frustrating. We're glad to see that our team has since been able to resolve the issue for you. We will continue to make improvements to our services based on your feedback and we look forward to providing a better experience going forward. Thank you.

Walked into Ulta with my daughter to shop for makeup for her junior prom. I was initially helped by a lady was supposed to be familiar with the brand Lancme. She was horrible in shade making her. Decided to move on to ****** and ****. The lady said its not her area and she told the two ********s to help us. They both just ignored us for maybe 10 minutes or longer . Then the first ******** who was working **** looked over and said what we needed, she proceeded to tell the second ******** to help and she acted shocked after she told the ****** ******** yeah sure shell help. Employees are horrible in shade matching, act like they dont want to work and arent familiar with the high end products. Just Rude and it makes me want to take my money elsewhere. Spending all this money yearly to make diamond status and I just needed help really with the shade matching. They arent as knowledgeable of products as the ******* ********s Ive encountered. I honestly thought about leaving and just going to the mall to shop at ******* or a department store. I just might return because in the ********************************* I felt racially profiled. Before greeting me Ive seen the ******** walk over to the aisle and just stand and watch me. After I found the ******* denona concealer shade, then she asked if I needed help. The first incident was on Thursday, January 30th around 1pm in **********. The second visit was the next day which was Friday, January 31st around 11am in **********. If cameras are ever looked at I am the black woman who has on the full length Burberry black puffer coat with a ***** wallet.

Hi ********. We always want our guests to feel comfortable and valued when they shop with us, so we're sorry to hear you feel this way about your visit. Were always looking for ways to improve our service, so we appreciate your honest feedback and will pass it on to our team. We hope your next shopping experience is a better one.

I found out ultas return policy SCHEME. must read whole story.. not what you think!I ordered some products off ulta. I received them yesterday and tried them before bed. I woke up with a bunch of acne so I was like ok these products don't work for me, I'm gonna return them. I was in window and means of their written and posted return policy. my products were lightly used, which I told them, and I just wanted my money back because I paid with a debit card. they went to do my return, and said there was an issue on their end with my card. I said that's weird, I've been buying stuff all day and I've never had an issue, but ill call my bank. I call my bank and they confirmed they did see the failed transaction at ulta and looked into it more. again, ulta was supposed to be giving ME money. long story short, the fraud department of my bank SAW and TOLD me that when ulta issues your return, the system automatically 0's out your ENTIRE CARD NUMBER, all except the last 4. so obviously the money will NEVER go through. so the employees offer store credit and that's fine with some people, but some people, like me today, I want my money back and truthfully, I don't need to explain it more because its my money and I'm in your store regulations to receive it back. the employees were accommodating and I put them through hoops to give me cash back. again, they offered me store credit and I said I don't want store credit. in fact, I will never shop at ulta again to know their system is SET UP for an unsuccessful return. I found this very disheartening to hear my bank guy SEE my card zeroed out entirely, except the last 4. again, the employees at this location were helpful and kind, and I think this issue is much BEYOND THEM. I just hope you think twice before spending your money at this corporation, and especially don't if you are unsure if that product will work for you, because when it comes to the return, there will be issues, or at least you will likely only get store credit.

So sorry to hear this happened as we know how exciting it could be to purchase a new product, *****! Our current refund policy states you can return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment, subject to a few restrictions. You can find our full refund policy here: ********************************************************. Once again we apologize for this inconvenience.