Customer ReviewsforVolaris Airlines

I purchased tickets with seats assigned online... Day of return apparently no seats or flight was booked or payed even with my proof of email... Took next available flight didn't make it to work... They apparently gave me vouchers... That can only be used in separate reservations..???... Chump change... However vouchers are not valid online..? They can only make the reservation over the phone with completely different prices... And with voucher in place I was still paying a lot more than two regular tickets? Obviously robbing... Ask to speak to manager Not sure if correct name ************************* said not allowed to speak with a manager wouldn't give a badge or ID number to verify his identity... Worse online and customer service... Zero

I purchased a ticket online for a certain day and when it came time to check in it was another day. I called and they couldn't help or even try to help me, they wanted to charge me 500 dollars to change the tickets this airline is a big time scam

My husband, my 8 month old daughter, and I booked this flight many months in advance to take a vacation to ***********, MEX - one of his favorite cities - as we both prepared to go back to work full time the day after returning from this vacation.On the flight there #Y4907 departing Thursday, March 6 at 5:30pm, we got to the airport and were in the loading bridge about to get on the plane when they had everyone disembark. After waiting an hour, they cancelled the flight. We had to re-book for the same flight the next day and did not get the lost night in our accommodations reimbursed. They offered us a $200 voucher which was only good for one month.On our return flight #Y4906 returning on Sunday, March 24 at 1:26pm. We arrived at the airport to discover that they had bumped us off our flight (along with a number of other families waiting in the same line). They did not have any flights to ******* until the next day or two days later. I was starting a new job on Monday. The only way we could make it back in time was to take a flight to ******, #Y4950 departing at 8:14pm on Sunday, March 24 and rent a car. We did not get back home until 3am on Monday morning with our infant and mere hours before I had to get on the train for day one at my new position.Volaris offered us another voucher, which we declined, asking them - at minimum - to simply reimburse us for our rental car cost. They declined to do this, saying all they could offer was a voucher. At this point we were attempting to resolve the issues with our return flight, the departing flight voucher expired.So we ended up with our flights on both end causing travel delays of 24 hours and 12 hours, respectively with absolutely no type of compensation from the airline. All this happened while traveling with a very small child, something that added additional costs and sleeplessness due to the disrupted eating and sleeping schedules.

Purchased roundtrip tickets with seat assignment and was told that the seat assignment had not gone through. I went back to select the seats and the price for the same seats had doubled. On my check in date, the system did not allow me to check in because I had an outstanding balance for the seats I had already paid for 4 months before. I emailed Volaris and my credit card company. Volaris online system says it takes two days to respond to emails but it took almost three weeks, only to get an email stating to contact my credit card company, I have tried emailing, calling, whatapping and Volaris is unresponsive. If I had not paid the outstanding balance, I would not have been able to check in. We should not allow these tactics take place. This airline should be banned from doing business in the U.S.

Basically a scam. I booked round trip flight for my wife and I for a wedding. Everything was fine. Upon trying to return they told me that my ticket did not exist and I would need to spend an additional $120 for a ticket. It was 5:00 AM in an airport where I was trying to return home. I was not in a position to argue. They charged me twice for a single ticket. I've flown them before, will never do so again.

Purchased round trip tickets and when it came time check in was unable to so called and was told that there was pending balance of $150 . I asked why if I have a receipt and even paid for extra baggage. ******* said because at that time more people logged in at the same time and purchased the same ticket supposedly. I state how is that my fault when I even paid extra to secure a specific seat. I asked for a supervisor and he said best I could do is $110 I said this sounds like a scam . He said well you either pay or cancel the flights. He also said I could take car of it at the airport. He also said the other employe was new and didn't know what he was saying . Terrible company and very misleading to ask for more money and block you from checking in . Will need fly with them again. Also the call dropped and he called me back waiting for payment then I said this is all fishy and he said you can take care of it at the airport and your taking that risk and hung up. How is this a legitamate airline?

Worst service ever. Bought tickets to travel to ******, after getting 12 calls from a spam risk number I decided to answer. It was someone from Volaris telling me I had to purchase my seats with them. I did not know if it was true so I decided to call Volaris my self. After finally talking to someone a day later, the lady from Volaris stated first no one should of called me for that. On the recorded line that they state they have, the lady told me I didnt have to buy seats unless I wanted to sit together with my family. After asking and telling her that what I understood is that the airline was gonna assign seats if I didnt want to purchase specific seats, then she went about saying, no if you dont purchase a seat we cant guarantee you would fly. And I would not be able to find out till the day of. This airline is just trying to see how to get money and tell you its because of there policys they have to. You get no help at all. And you end up paying for all this things when it is not even certain you will get them.

I wanted to put this here as a warning for others. I bought a ticket from ******* to ********** on Volaris and paid an extra $20 for the flexible fare add-on. The add-on is supposed to allow changes without penalty, other than paying the difference in fare. As the date approached, I decided to move up the date a few days so I would have more time in ******. A search for flights on their website showed a cheaper than I had paid initially, so I assumed it would be free to change the date. Instead, the airline wanted to charge me an additional $80 to change the ticket. I contacted them and showed them **** screen shots on WhatsApp the current price and the inflated price to change the old ticket. I was repeatedly told with no additional explanation."We remind you that our rates are dynamic and change from minute to minute."In short, the flexible fare add-on is a total scam. Don't pay it. They just make up whatever price they want as the "new price" even if you can see the current price displayed on their website.

THIS IS A TOTAL FRAUD. I follow all your requirements to find out that volaris HIDES tickets to annual pass holders (APH). APH site show no flights available from ******* to ******* however volaris had available tickets to volaris.com a regular price. In addition once in the flight I counted 11 empty sits. Volaris takes advantage of people. I flew Friday 1/26/24 at 10:27 flight #UG853A Volaris Annual Pass includes all our domestic and international routes. Seats are based on availability.INVEX credit card benefits do not apply to flights booked with Annual Pass.For domestic destinations you can book your flight from 24 hours before departure.For international destinations you can book your flight from 3 days before departure.The earlier in the day you search for your next flight, the more likely you are to find available seats.Explore our wide variety of destinations! Being flexible and searching for flights for different routes will make it easier to find availability.You can use the Volaris Annual Pass to book flights on any date of the year. You only have to follow the booking restrictions for domestic and international destinations.Your flights do not include carry-on or checked baggage, only one personal item.You can only book one way direct flights without connections.You must book all your flights through www.annualpass.volaris.com Your flights do not earn Spin Premia points.Seats to fly with the Volaris Annual Pass are subject to availability on each route.Volaris Annual Pass is personal and non-transferable.The Volaris Annual Pass holder must be at least 18 years old.You must cover the *** and taxes on every flight booked with Volaris Annual Pass.When booking a flight, the charge can only be paid by credit or debit card.Volaris Annual Pass is automatically renewed every year. You can cancel it directly from your profile. The fees for periods already paid, even if they have not been used, are non-refundable.See terms and conditions

Every time Volaris Airlines has a special on their flights they have technical difficulties or at least that is what they claim. The flight schedules from mobile app and desktop are different. Ive been trying to book a flight for almost 48 hours because of a 50% off special they have for VIP members and it doesnt allow me to proceed to checkout. Every time I refresh my screen the flight price increases. You cant get anyone on their customer service line. Their chat is no help either.