Reviews

I wasnt allowed to check in, for my returning flight home to ******* from ***********. My surname is printed on my passport. But was told the system didnt catch the surname. Therefore I was told. I need to buy a new ticket with my corrected name. And my flight will be in 13 hours. And $400 to change my flight. Ive been traveling to ****** and back for more than 10+ years. Never experienced this issue but this the first time flying with volaris and on my return flight I have this issue is not right.

This airline advertises a low price but then after you go through the booking it is much higher. Scam. Also, when you check in, you cant check in without downloading and using their app - but you can buy tickets online but cant check in online. I called customer service and they hung up on me when I asked if I could complain about the forced app download. At the airport, we bought premium seats Zone 1 boarding, but the Checkin person looked at us, right after she let in others from Zone 1, and said that ya paso which means it is already done - and made us go to back of line 2. Flight attendants onboard had non-functioning credit card machines and would negotiate prices for food and beverages for cash its just a horrible airline and horrible customer service. I like their direct flights, but I will happily take multiple legs to fly with an airline I trust and that has good customer service.

Went to check-in. Our flight was overbooked and they were offering 125% voucher. We didn't want it, went to put in our passport numbers to check in and the website crashed. We hit refresh and they said thank you for selecting vouchers our tickets have been canceled. Everytime we tried to call we were put on hold, where we would eventually be disconnected after being on hold for ***** min. We tried the WhatsApp number but never received a response until over an hr later, in which they said, it's been over 1 hr so we cannot change anything, please rebook using your voucher. Only the tickets were 3x more and 2.75 times the voucher.

HORRIBLE customer service and I will never fly with them again! They had me in tears for the way they treated me and had no knowledge of what procedures were in place. Worst experience I have ever had in my entire life flying.

Their fees and cost of flights change extremely frequently. They are not transparent about fees and how they change depending on time from booking. The check-in process at the airports are also the slowest and least efficient Ive ever encountered. Stay away if you can

My flight was on ***** flight 1702 departing at 9 we were taking my nephew with us with all the documents needed for him to fly with us as he did 4 months prior. We asked the gentleman in the front if all the paperwork was ok for him he said yes. Once they checked our passes at boarding time the agent stated that they needed more documents and a stamp from immigration and he would not be able to board. I asked for a supervisor ****** ******** I asked her why it took so long for them to say that if we were not told anything at check in time nor when we asked the gentleman. My mom and nephew went downstairs to try to get it sorted out. ****** very rudely asked why I did not go with my mom that my mom was old and I should go she continued to say that we should know to ask questions that she has kids and she asks lots of questions when she travels. I went to check on my mom I came back to the gate at 847 pm and the agent at the door said they would not let me in any longer when I went back to the counter they advised my mom that they would have to pay the difference for the flight the next day for her and my nephew and that I would have to pay full price because ****** reported me as Irrate. This is the most disgusting customer service I have ever experienced ********************** dropped the ball from check in time and to cover their tracks they strike at the customer when asked for accountability. I asked for a manager first I was told they were in a meeting then I was told they were busy the Manager never came out. Volaris does lot care about their customers they care about their pockets their workers lack empathy, customer care and training.

My 2 brothers and I paid extra $60 dollars to be seated in the first row. I got confirmation but when arrived the airline seat us on row 18 and resold our first row seats. When I called it's impossible to talk to someone volaris wants to speak to a voice computer who **** tell me " I don't understand, please try again " I gave up .Volaris is a cheat airline with the worst customer service.

El peor servicio mejor si vas a viajar invierte en otra aerolínea talves te cueste el tiket un poco mas por q con Volaris es un robo al subir te cobran otra ves el equipaje que ya incluido en tu boleto equipaje de pequeño que va en la parte de arriba con tigo y te cobran cargos por documentar no son unos ratero. Nunca mas utilizaré Volaris

DONT be fooled by the low ticket prices. This is a garbage airline, garbage customer support, hidden fees just all around trash. We were going to ******, and at the check-in counter they notified us that theres a 15% tourism charge, and that carry on bags would be $80 each. Then on the way back to **, we stood in the check in line for 2 hours just to be told that even though we booked our flight months in advance, the airline stated we couldnt board because they had filled the plane with people who had paid for seats. Since when do you need to buy a seat to guarantee a spot on the flight when youve already purchased a ticket? And then to compensate for their greediness, they put us in the fiesta Inn right by the airport, with a voucher for the hotel food. No compensation was made for the actual flight ticket, the time they wasted, or the fact that my partner and I were both missing work because they decided to overbook the flight by 10-15%. Spend a little more and book a reliable airline, and save yourself the headache and frustration. Like I said, this airline is GARBAGE.

We booked a flight from *********** to ***********, ****** on Volaries Flight 1711 on September 26, 2024. Departure at 10:05AM with an Arrival at 2:17PM.Volaries changed our flight from a 10:05am departure to 12:32pm departure. No advance notice or warning and based on the app the seats were all sold out the day prior. We tried to check in on the app 24 hours to reserve our seats, check-in our baggage, but the system would not allow us to do so. The seats on the plan were all filled. When we arrived at the Airport the next morning a Rude Representative informed us that all the seats on the plane were sold out and we would be departing only 1 hour later. The plane was actually departing 2.5 hours later, and our arrival time changed from 2:17pm to 4:44pm. We booked the earlier flight because we had to drive 3 hours from the airport in ****** to our final destination and did not want to drive at night due to safety concerns. We usually fly Aero-******, *****, and ****** and wanted to give Volaries a chance. Our experience with Volaries was disappointing and customer service was below average. Volaries Low-Cost Airline = *********** and they try to nickel and dime you for everything. We paid $401.00 for 2 suitcases roundtrip, and they were only 37lbs and 34lbs, and the limit is 55lbs. The luggage was lighter on our return flight. I could not check-in the 24 hours prior as explained above, and the representative would not give the same price as if we checked in on-line due to the inconvenience. I will never fly Volaries again.