Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OPP loans, I do not have a contract with OPP loans, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/04/2024

  March 4, 2024
  
  Re: BBB Complaint: ********
  
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau complaint #******** made by *************************** on February 27,2024.  In the complaint, you assert that you are not liable for this debt.  For resolution, you have requested a correction to your credit report.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, ***************************, you received one loan, which has been written/charged off.   
  ***************************, you obtained your loan on October 15, 2018, in the amount of $2,100.00 which required a total of twenty bi-weekly payments in the amount of $150.07, with the first payment due on October 26, 2018.  You made seven successful payments towards the loan and two unsuccessful payments.  Your payment scheduled for November 23, 2018,was unsuccessful due to insufficient funds and your payment scheduled for December 7, 2018, was unsuccessful due to the bank account on file being closed.  Due to the bank account on file being closed OppFi did not attempt any other payments. The loan was written/charged off on February 21, 2019.  The loan was paid off after charge off via legal collections on September 20, 2022, in the amount of $2,491.49.
  OppFis credit reporting team received twenty-three indirect and 1 direct dispute from you between July 2020 and February 2024.   ***************************, in the disputes you claim you are not liable for the debt, the account has been paid and inaccurate information is being reported to your credit file. Please be advised that OppFis credit reporting team responded to each dispute and found all information being reported to be accurate.  The account was first reported delinquent on December 23, 2018, due to missing your scheduled November 23, 2018, payment.  OppFis credit reporting team also has verified that you are currently being reported as paid and closed after charge off, this is accurately reflected with all bureaus.
  In the complaint, you assert that you are not liable for this debt with OppFi. The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 12, 2018.By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. 
  Regarding your requested resolution, to make a correction to your credit report, unfortunately we are unable to so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. Therefore, there will be no changes made to your credit report.
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See below

  

  Business Response

  Date: 03/01/2024

  March 1, 2024
  
  Re: BBB Complaint: ********
  
  Dear *****************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on February 26, 2024. In the Complaint,you assert that OppLoans states there is no penalty for paying off the loan early, which is false as there is a penalty for when your loans are paid off.You state you were still charged the interest rate for the whole duration of the intended loan. You further state that if you paid $1,000.00 of your $2,000.00 loan, then your pay off should not still be $1,600.00. Additionally, if you pay twice a month then you should only be debited twice, and if payment is collected three times a month, then it should be paid off sooner, but it is not.For a resolution, you have requested an explanation and have included a disputed amount of $1,560.00.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, FinWise is the lender and OppFi is the technology provider.FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received four (4) loans from FinWise, using the OppFi Platform. The most recent loan is active and in good standing. One (1) loan (the subject of this complaint) has been refinanced, while the other two (2) loans have been paid off.
  Our records indicate that you received the loan in question on November 28, 2023, in the amount of $2,000.00, which required a total of twenty (20) bi-weekly payments in the amount of $173.40 with the first payment due on December 8, 2023. You made six (6) successful payments of $173.40 before refinancing your loan on February 23,2024, in the amount of $3,000.00. The proceeds from the loan that originated on February 23, 2024, were distributed with $1,352.79 going to the bank account you indicated on your refinance application, and $1,647.21 was used to pay off the loan in question.
  In the Complaint, you assert that OppLoans states there is no penalty for paying off the loan early, which is false as there is a penalty for when your loans are paid off. You state you were still charged the interest rate for the whole duration of the intended loan. You further state that if you paid $1,000.00 of your $2,000.00 loan, then your pay off should not still be $1,600.00. Additionally, if you pay twice a month then you should only be debited twice, and if payment is collected three times a month,then it should be paid off sooner, but it is not. Please keep in mind that interest is added to the loan daily, so you may see fluctuations and increases in your balance day to day. However, all the interest you were scheduled to pay has already been calculated and divided among the twenty (20) bi-weekly payments you agreed to make. At the beginning of your loan, you will notice more of your payment is applied towards interest, however as you continue to make your payments on time as scheduled the balance will start to diminish.
  
  We have reviewed your account in full to better address your concerns. We see that the funds in the amount of $1,647.21 paid off the loan on February 23, 2024. Additionally,$1,598.17 was applied towards your principal balance, and only $49.04 was applied towards the interest.
  Please be advised, your Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) does contain the aforementioned Prepayment clause. Additionally, your loan agreement assesses interest on a daily basis, and as such, the entirety of your finance charge was not assessed at the origination of your loan. In other words, when you pay off the loan early, you save on the interest you would have paid if the loan went to the full term, and you would not be responsible for the full finance charge. Further, the loan agreement also states if you prepay in full,the amount due on prepayment will vary depending upon the unpaid principal balance at the time of prepayment and any other fees or charges due. Any prepayment will not reduce the amount of subsequent installments you must pay until the loan is paid in full..
  Regarding your requested resolution for a refund of the disputed amount of $1,560.00, we are unable to ***** this request. There has been no overpayment, and your loan is legitimate, evidenced by the attached Promissory Note and Disclosure Statement.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FINWISE/OPPLOANS, I do not have a contract with FINWISE/OPPLOANS, they did not provide me with original contract as requested.

  

  Business Response

  Date: 03/01/2024

  March 1, 2024
  
  RE:BBB Complaint ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ******************** on February 26, 2024. In the complaint, ********************, you assert that you are not liable for this debt.  For resolution, you have requested a correction be made to your credit report and the account deleted.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (****).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received one loan from FinWise using the OppFi platform. The loan has been written off.
  ********************,you secured your loan on April 29, 2021, in the amount of $2,000.00, which required a total of forty weekly payments in the amount of $87.86, with the first payment due on May 7, 2021.  You made nineteen successful payments towards the loan, and five unsuccessful payments, three unsuccessful payments were due to insufficient funds and two unsuccessful payments were due to the bank account on file being closed. The last successful payment received towards the loan was a debit card payment on December 3, 2021.  The account went into written-off/charged-off status on March 10, 2022, with a balance in the amount of $2,641.85.  ********************, you contacted OppFi on March 30, 2022, due to not being able to log into your online account.  The ********************** representative informed you that your access had been revoked due to being *************************************** written off status. You requested a copy of your contract, and the representative verified the correct email address was on file for you and advised that you would receive it before the end of the following business day.
  In the complaint, you assert that you are not liable for this debt.  ********************,OppFis credit reporting team has received eight indirect and three direct disputes from between February 2022 and October 2022.  In the disputes you claim that you are not liable for the debt and identity fraud. OppFis credit reporting team responded to each dispute and advised that all information being reported has been found to be accurate.  ********************, you missed your payment scheduled for December 10, 2021, and became delinquent as of January 9, 2022.  The account was reported late on January 31, 2022. OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of March 10, 2022, with an outstanding balance in the amount of $2,641.00.
  ********************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on April 28, 2021. The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have a correction made to your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. Furthermore, you acknowledge the debt when you contacted OppFi on March 30, 2022.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 USC 1692 G I do not recognize how this account is reporting on my credit report. Ido not recognize the account number. I do not recognze the account status. I do not recognize the account high balance nor do i recgnize the late payments associated with it. Everything reported here does not meet the *****

  

  Business Response

  Date: 02/29/2024

  February 29, 2024
  
  RE:BBB Complaint ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ***************************** on February 26, 2024. In the complaint, *****************************, you assert that you are not liable for this debt.  For resolution, you have requested a correction be made to your credit report.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (****).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received one loan from FinWise using the OppFi platform. The loan has been written off.
  *****************************, you secured your loan on December 23, 2020, in the amount of $1,100.00, which required a total of twenty bi-weekly payments in the amount of $94.97, with the first payment due on January 1, 2021.  You made five successful payments towards the loan, and eight unsuccessful payments due to insufficient funds. The last successful payment received towards the loan was on February 26, 2021.  The account went into written-off/charged-off status on June 10, 2021, with a balance in the amount of $1,327.27.
  In the complaint, you assert that you are not liable for this debt.  *****************************,OppFis credit reporting team has received four indirect disputes from between October 2023 and February 2024.  In the disputes you claim that you are not liable for the debt and inaccurate information is being reported to your credit file.  OppFis credit reporting team responded to each dispute and advised that all information being reported has been found to be accurate.  *****************************, you missed your payment scheduled for March 12, 2021, and became delinquent as of April 11, 2021.  The account was reported late on April 30, 2021. OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of June 10, 2021, with an outstanding balance in the amount of $1,327.00.
  *****************************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on December 22, 2020.The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have a correction made to your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. 
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Opploans/Feb, I do not have a contract with Opploans/Feb, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 03/08/2024

  March 8, 2024
  
  Re: BBB Complaint: ********
  
  Dear ******************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on February 23, 2024. In the Complaint, you assert that you are not liable for the debt with OppLoans/FEB, you do not have a contract, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction to your credit report and to have the account removed.
  ********************* (FEB) is an ****-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan from FEB using the OppFi platform, (the subject of this complaint) which is outstanding and has been written off.
  Our records indicate you received your loan on October 6, 2021, in the amount of $900.00, which required a total of forty (40) weekly payments in the amount of $39.54 with the first payment due on October 14, 2021.You made three (3) successful payments, one (1) payment was unsuccessful due to insufficient funds and one (1) payment was unsuccessful due to the account being frozen. Your last successful payment was made on October 28, 2021. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending you settlement emails. You never responded to those emails, and your account was charged off on February 2, 2022, in the amount of $1,236.10.  Due to no further payments being received, your account was then placed with *********** collection agency on October 26, 2022. As of June 27, 2023, due to no further communication regarding your account status, your account was then placed with ******* collection agency in order to collect on the outstanding balance that is due.
  In the Complaint, you assert that you are not liable for the debt with OppLoans/FEB, you do not have a contract, and you have not been provided with the original contract as requested. OppFis credit reporting team received three (3) indirect disputes between April of 2023 and February of 2024, regarding the account is not yours and a dispute regarding the present/previous account status/payment rating/account history. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. OppFis credit reporting team has also verified that the account accurately reflects as charged-off with a balance of $1,236.00, and this is reflected with all bureaus. You were previously reported late as of December 31, 2021, due to missing the November 4, 2021, payment.
  Additionally, you acknowledged that you were aware and that you owed this debt during a call with OppFi on October 4, 2021,when your application was discussed. On that call, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representative would not have been able to discuss the account.Within that call, you did not dispute that this debt belonged to you.
  Moreover, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 4, 2021. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the accuracy of the information being reported on my credit report by FNWSE/OPPLNS regarding account number ***********. Pursuant to the Fair Debt Collection Practices Act (FDCPA) 809(b), I am requesting account level documentation to verify the validity of this debt.Under the provisions of the Fair Debt Collection Practices Act, 15 U.S.C. 1692G(b), I am *********** request validation of this debt and to receive verification of the account, including but not limited to the following:1.Documentation evidencing the original creditor and the nature of the alleged debt.2.A complete account history, including all charges, payments, and credits applied to the ************* agreements or contracts bearing my signature pertaining to this debt.4.Proof of the agencys authority to collect this debt in my state.Please provide this documentation within 30 days from the date of this letter. Failure to provide the requested information within the specified timeframe will result in the dismissal of this debt and the obligation to cease all collection activities as per the FDCPA.Additionally, I am formally requesting that all collection activities related to this account cease immediately until the requested documentation has been provided and the accuracy of the debt has been verified.Please send all correspondence and documentation regarding this matter to the address listed above.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 02/26/2024

  February 26, 2024
  
  Re: BBB Complaint ********
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ************************* on February 21, 2024. In the complaint, *************************, you assert that you are disputing the accuracy of the information being reported to your credit report.  For resolution, you are requesting a correction to your credit report.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (****).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan from ************ (FW)using the OppFi platform (the subject of this complaint), the loan is written-off. 
  *************************, you received your loan on May 16, 2018, in the amount of $800.00 which required a total of twenty (20) bi-weekly payments in the amount of $68.86, with the first payment due on May 25, 2018.  Your payments scheduled for May 25, 2018, June 8, 2018, and June 22, 2018, were made successfully, due to you revoking your ACH on June 25, 2018, no other payments were made towards the loan.  The loan was written-off on October 4, 2018,with an outstanding balance in the amount of $1,040.00.
  OppFis credit reporting team has confirmed that due to missing your July 6, 2018, payment, the account became delinquent as of August 5, 2018.  Your account was reported late to the credit bureaus as of August 31, 2018.  OppFis policy is to write off an account after ninety (90) days of insufficient payments.  As a result of this policy, your account was written off/charged off on October 4, 2018.  *************************, your account accurately reflects as written/charged-off with a balance of $1,040.00.  This is reflected with all credit bureaus.   
  Regarding your requested resolution to have your credit report corrected, we have confirmed the reporting is accurate. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus and to not adjust such information unless we know or have reasonable cause to believe the information is inaccurate.
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with OPPORTUNITY FINANCIAL. I do not have a contract with OPPORTUNITY FINANCIAL. They did not provide me with the original contract as requested.

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has reported negatively on my credit report & is still reporting negatively under my credit report, yet is a charge-off to said company since 11/2023. The *** classifies this companies charge off as a ordinary income which this company has stated, thus being incorrect. This is a violation of 15usc 1681eb and i demand this be removed from my credit report

  

  Business Response

  Date: 02/20/2024

  February 20, 2024
  
  Re: BBB Complaint: ********
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint # ******** made by ************************* on February 16, 2024. In the complaint, *************************, you assert that the information being reported to your credit file is inaccurate. For resolution, you requested that OppFi delete the account from your credit file.
  
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this Complaint, we thoroughly researched the matter and according to our records, *************************, you received one loan from **********************,using the OppFi platform.  The loan has been written off.
  
  *************************, you obtained your loan on July 14, 2022, in the amount of $1,600.00 which required a total of forty weekly payments in the amount of $70.29, with the first payment due on July 22, 2022. You made thirteen successful payments towards the loan and four unsuccessful payments.  The unsuccessful payments were due to insufficient funds.  The last payment received towards the loan was on February 16, 2023.  On March 6, 2023, you contacted OppFi to have your current banking information removed from your account due to it no longer being active.  Due to you removing your banking information, OppFi did not attempt any other payments.  OppFi began sending emails regarding the status of your account, and you did not respond to those emails.  The loan was written off on June 14, 2023.
  
  In the Complaint, *************************, you indicate that the information being reported to your credit file is inaccurate. OppFis credit reporting team has not received any indirect or direct disputes from you.  You missed your payment scheduled for March 16, 2023, and became delinquent as of April 15, 2023.  The loan was reported late as of April 30,2023.  OppFis credit reporting team has verified with all three credit bureaus that the account accurately reflects as written off effective June 14, 2023, with an outstanding balance in the amount of $1,469.00.
  
  Furthermore, regarding the 1099-C. Please be advised that it is standard policy for OppFi to automatically send a 1099-C form to customers who have settled their loans for a lesser amount that is owed, and a principal amount of $600.00 is forgiven. This form advises the customer of the amount of debt that was forgiven by OppFi. Since you have not paid, nor settled your account, no portion of the debt was waived.Therefore, you would not receive a 1099-C.
  
  Regarding the requested resolution to have the account deleted, we are unable to do so.  OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with Opploans. I do not have a contract with this collection agency. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 02/20/2024

  February 20, 2024
  
  Re: BBB Complaint: ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint # ******** made by ******************** on February 12, 2024. In the complaint, ********************, you state that you are not liable for the debt with OppFi. For resolution, you are requesting the account be removed from your credit report.
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received one loan from ********************** using the OppFi platform. The loan has been written off.
  ********************, you secured your loan on March 23, 2023, in the amount of $1,400.00, which required a total of twenty bi-weekly payments in the amount of $120.36, with the first payment due on March 31, 2023.  You made three successful payments towards the loan, and three unsuccessful payments. The unsuccessful payments were due to insufficient funds.  The last successful payment received towards the loan was on July 7, 2023.  The loan was written off on January 11, 2024.  On January 12, 2024, OppFi contacted you to advise that your loan had been written off with an outstanding balance in the amount of $3, 549.30.  The OppFi representative advised that you were eligible to settle the loan for a lessor amount, $1, 962.27.  The OppFi representative also advised that the settlement amount must be paid on or before February 11, 2024.  ********************, you stated that you will begin making payments towards the settlement, however OppFi has not received any payments.
  In the complaint, you assert that you are not liable for this debt.  ********************,OppFis credit reporting team has received one indirect dispute from you this month.  In the dispute you claim that the OppFi account does not belong to you.  OppFis credit reporting team responded to the dispute on February 15, 2024, and advised that all information being reported has been found to be accurate.  ********************, you missed your payment scheduled for October 13, 2023, and became delinquent as of November 12, 2023.  The account was reported late on November 30,2023.  OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of January 11, 2024, with an outstanding balance in the amount of $3,549.00.
  ********************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on March 23, 2023.The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have the account removed from your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. Furthermore, you acknowledge that you owed the debt on the phone call you received on January 12, 2024.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have talked to their agents and also repeatedly pressed the number to opt out. Even doing so I get 1 or 2 robo calls from this place daily. It's almost harassment. I don't know what to do to get these guys to seriously leave me alone! They have never given me an offer yet their message is that they're following up. Please stop calling my phone!

  

  Business Response

  Date: 02/06/2024

  February 6, ****
  
  
  RE: BBB Complaint: 21253439
  
  Dear ***************************,
  Thank you for contacting OppFi. We have received correspondence from you dated February 6, ****, via the Better Business Bureau and would like the opportunity to address your concern. However, after an extensive review, we are unable to locate an account associated with the email, phone number, and information you provided. In order for us to investigate this matter further and provide you with accurate information, we ask that you please provide us with the mailing address or email address associated with your account.
  **********************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC
  
  
  
  
  
  

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21253439
  
  I am rejecting this response because:  I keep getting an phone call identifying as opportunity. It's a robot call and when I ****** it your business comes up.  I apologize if it's not yours but it says they're calling to follow up on an offer and press a number to speak to someone or press another number to opt out. I have spoken to several people and opted out several times but I am still getting the robot calls.  I don't have an account with you and I'm not sure how it got the number but if this is you please fix.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/06/2024

  February 6, 2024
  
  RE: BBB Complaint-Ref. No. 21253439
  
  
  Dear ********,
  
  We received your rejection to complaint:21253439
  
  While we understand that you are stating you are receiving calls from OppLoans, please be advised that we are unable to locate a profile listed for yourself with the information that you provided.  Could you please verify that the number you are receiving calls from are indeed from OppLoans *************?  If so, could you please provide the number you are receiving these calls on so we can locate a profile?  
  Sincerely, 
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC