Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me multiple times a day trying to get me to use their loan and I have declined and requested to be taken off the call this. I have blocked over 53 numbers from this company. This is harassment.

  

  Business Response

  Date: 02/02/2024

  February 2, ****
  
  RE: BBB Complaint-Ref. No. 21237819
  
  
  Dear *************************,
  
  Thank you for contacting OppFi. We have received correspondence from you dated February 2, ****, via the Better Business Bureau, and would like the opportunity to address your concern. After an extensive review, we are unable to locate any loan or account associated with the email, address, and information you provided.  We ask that you please provide us with the mailing address or email address associated with your account.
  Sincerely, 
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  

• Initial Complaint

  Date:01/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OPPLOANS. I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 02/06/2024

  February 6, ****
  
  Re: BBB Complaint: ********
  
  Dear *********************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on January 28, ****. In the Complaint, you assert that you are not liable for the debt with OPPLOANS, you do not have a contract with the collection agency, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction to your credit report and to have the account removed.
  ********************* (FEB) is an ****-insured,**** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received two (2) loans from FEB using the OppFi platform. One (1) loan (the subject of this complaint) is currently active with an outstanding past due balance, while the other loan was paid off.
  Our records indicate you received your most recent loan on August 4, 2023, in the amount of $700.00, which required a total of twenty (20) bi-weekly payments in the amount of $61.71 with the first payment due on August 18, 2023. You made three (3) successful payments, and six (6) payments were unsuccessful due to insufficient funds. Your last successful payment was made on November 10, 2023. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status.
  In the Complaint, you assert that you are not liable for the debt with OPPLOANS, and you do not have a contract with the collection agency. Further, you were not provided with the original contract as requested. OppFis credit reporting team received one (1) indirect dispute on January 28, ****, regarding a claim that the account is not yours. Please be advised that OppFi found all information was accurate in the dispute and it was responded to by OppFis credit reporting team on January 31, ****. OppFis credit reporting team has also verified that the account accurately reflects as past due, and this is reflected with all bureaus. You were previously reported late as of December 31, 2023, due to missing the November 24, 2023, payment.
  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on August 3, 2023. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  Date:01/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with opploans, i do not have the contract with opploans, and they did not provide me with the original contract as i requested

  

  Business Response

  Date: 01/23/2024

  January 23, ****
  
  Re: BBB Complaint: ********
  
  Dear ***********************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on January 20, ****. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppLoans, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction and to have the account removed from your credit report. You have also included a disputed amount of $2,000.00.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, FinWise is the lender and OppFi is the technology provider.FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received three (3) loans from FinWise, using the OppFi Platform. The most recent loan (the subject of this complaint) has been settled for less than the balance owed, while the other two (2) loans have been refinanced.
  Our records indicate you received your most recent refinance loan on May 17, 2022, in the amount of $2,000.00 which required a total of forty (40) weekly payments in the amount of $88.60, with the first payment due on May 27, 2022. You made one (1) successful payment, and three (3) payments were returned due to insufficient funds. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. You never responded to those emails, and the account was charged-off on October 6, 2022, in the amount of $3,297.48.
  On March 20, 2023, you accepted a settlement offer via the OppFi portal, which stated that the account was 255 days past due with a remaining balance at that time of $3,297.48, and you agreed to settle the account for $835.14, which must be paid in full by April 19, 2023. An email was sent the same day to outline the settlement agreement. Within that email,it outlined that when the agreed upon amount has been satisfied, your account will be reported to the credit reporting agencies as settled for less than the full amount and may impact your overall credit standing. On March 22, 2023, a payment of $836.00 was received which satisfied the settlement agreement, and an email was sent on March 29, 2023, which advised the settlement agreement was complete.
  In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppFi, and you have not been provided with the original contract as requested. OppFis credit reporting team received two (2) indirect disputes between July 2023 and January **** regarding the present/previous Account Status/Payment History Profile/Payment Rating. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. OppFis credit reporting team has also verified that you are currently being reported as settled for less than the balance owed after charged-off as of March 22, 2023. You were previously reported late as of August 31, 2022, due to missing your July 8, 2022,payment. 
  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on May 16, 2022. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report (including a disputed amount of $2,000.00), and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report or provide monetary compensation as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:01/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OppLoans. I do not have a contract with OppsLoans, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 01/26/2024

  January 26, ****
  
  Re: BBB Complaint: ********
  
  Dear *********************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on January 20, ****. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppsLoans,and you have not been provided with the original contract as requested. For a resolution, you have requested a correction to your credit report and to have the account removed.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan from OppFi, (the subject of this complaint) which has been paid off as of April 12, 2021.
  Our records indicate you received your loan on March 23, 2020, in the amount of $1,000.00 which required a total of nineteen (19) bi-weekly payments in the amount of $87.96, with the first payment due on March 30, 2020.You made twenty-four (24) successful payments, and four (4) payments were returned due to insufficient funds. Your last successful payment was made on April 12, 2021, which paid off your loan.
  In the Complaint, you assert that you are not liable for the debt, and you do not have a contract with OppsLoans. Further, you were not provided with the original contract as requested. OppFis credit reporting team received two (2) indirect disputes, one on January 11, ****, and the other on January 20, ****, regarding a claim that the account has been closed and a claim that the debt is not yours. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. OppFis credit reporting team has also verified that the account accurately reflects as paid and closed as of April 12, 2021, and this is reflected with all bureaus.
  Additionally, you acknowledged that you were aware and that you owed this debt during calls with OppFi on March 20, 2020,when you called to discuss your loan application. On these calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account. During these calls, you did not dispute that this debt belonged to you.
  Furthermore, the Credit Availability Loan Agreement and Disclosure Statement (The Agreement) was executed by you on March 20, 2020. By signing the Agreement, you acknowledged that you read, understood,and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FINWISE/OPPLOANS, I do not have a contract with ********** Corp. , they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 01/18/2024

  January 18, ****
  
  RE:BBB Complaint ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ***************************** on January 11, ****. In the complaint, *****************************, you assert that you are not liable for this debt.  For resolution, you have requested a correction be made to your credit report and the account removed.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received one loan from FinWise using the OppFi platform. The loan has been written off.
  *****************************, you secured your loan on July 11, 2023, in the amount of $1,600.00, which required a total of twenty bi-weekly payments in the amount of $142.80, with the first payment due on July 28, 2023.  You made four successful payments towards the loan, and five unsuccessful payments.  The first four unsuccessful payments were due to insufficient funds and the last unsuccessful payment was due to the bank account on file no longer being open.  The last successful payment received towards the loan was on August 25, 2023.  Due to your payment scheduled for November 3, 2023, being unsuccessful due to the bank account on file being closed, OppFi did not attempt any additional payments.  OppFi began sending you emails advising you of the status of your account.  You did not respond to the emails and your account went into written-off/charged-off status on December 7, 2023.  Due to no Additional payments being received by you, your account was placed with *********** on January 3, ****.
  
  On September 15, 2023, OppFi contacted you to advise that your payment scheduled for September 8, 2023, had returned unsuccessful.   *****************************,you stated that you closed the account ********************** has on file, and you opened a new one.  The OppFi representative asked for the new banking information, and you stated that you were driving, and you would call back on September 16, 2023, and update your banking information and make a payment in the amount of $142.80.  The Oppfi representative made note of that, and the call ended.
  In the complaint, you assert that you are not liable for this debt.  *****************************,OppFis credit reporting team has received three indirect disputes from you this month.  In the dispute you claim that you are not liable for the debt and inaccurate information is being reported to your credit file.  OppFis credit reporting team responded to the disputes on January 18, ****, and advised that all information being reported has been found to be accurate.  *****************************,you missed your payment scheduled for August 8, 2023, and became delinquent as of October 8, 2023.  The account was reported late on October 31, 2023. OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of December 7, 2023,with an outstanding balance in the amount of $2,089.00.
  *****************************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on July 10, 2023.The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have a correction made to your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. Furthermore, you acknowledge that you owed the debt on the phone call you received on September 15, 2023.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opploans charged me *****% on a loan. I believe there is a % cap in ******, where I lived until recently and when I got the loan. I feel they are a fraud and I would like an adjustment for what I have paid but for a $3000 loan they say I owe over $4100.

  

  Business Response

  Date: 01/12/2024

  January 12, ****
  
  Re: BBB Complaint: ********
  
  Dear *******************,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau (BBB) complaint referenced as ******** (the Complaint) made on January 1, ****. In the Complaint, you assert that you took out a loan in the state of ****** where you lived with an annual percentage rate (APR) of *****%, only to find out there is a maximum %cap. You also state that you feel the company is fraudulent and you would like an adjustment for what you have paid, and state for a $3,000.00 loan you are being told you owe over $4,100.00. For a resolution, you have requested a billing adjustment and include a disputed amount of $1,500.00.
  
  ********************* (FEB) is an ****-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. As a valued customer this is not the impression, we wish for you to have about the company. Please be assured that OppFi is a legitimate company and is not a scam. We take pride in being one of the top-rated companies in the non-prime consumer lending industry. In response to the Complaint, we conducted a thorough investigation,and according to our records, you received six (6) loans from FEB using the OppFi platform. The most recent loan (the subject of this Complaint) reflects as charged off.
  Our records indicate that you received your most recent loan on May 16, 2023, in the amount of $3,000.00 which required a total of nineteen (19) semi-monthly payments in the amount of $276.94, with the first payment due on May 25, 2023. You made three (3)successful payments, and one (1) payment was returned due to the bank account on file being closed. The last successful payment made towards the loan was on July 21, 2023, in the amount of $455.84. Due to nonpayment thereafter, OppFi began sending emails regarding the account status. Due to no additional payments, the account was charged-off on November 8, 2023, in the amount of $4,165.76. Due to no further communication regarding your account status, your account was then placed with *********** collection agency on December 4, 2023.In order to make a payment or settle your account, you would need to contact *********** directly for further assistance.
  In the Complaint, you state that you took out a loan in the state of ****** where you lived with an APP of *****%,only to find out there is an interest rate cap. You also state that you feel the company is fraudulent and you would like an adjustment for what you have paid and state for a $3,000.00 loan you are being told you owe over $4,100.00.Please be advised that OppFi provides outsourced services to FEB in order for FEB to offer small-dollar installment loans to consumers with less than perfect credit history. FEB markets the loans to potential consumers through OppFis technology platform, and FEB then outsources the servicing function to OppFi.To be clear, FEB contracts with ****** consumers as the lender. It originates and funds the loans. OppFi does not provide or originate consumer loans in ******,nor does it contract with ****** consumers. Moreover, under Section 27 of the ************************* Act, a state-chartered, federally insured bank, such as FEB, is authorized to impose finance charges under the governance of the usury laws of the state where the bank is located. As such, the usury laws of the ************* govern the loan, and the respective APR is allowable under **** statute. OppFi and FEB comply with all applicable laws and regulations.
  By accepting the $3,000.00 loan on May 16, 2023, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR), you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. A copy of the agreement is attached hereto. You were made aware of the cost of credit and the rate is permissible by all pertinent statutes. The finance charge for the loan is prominently shown in the Truth-In-Lending Statement found on the first page of the Agreement, and assuming you reviewed the agreement prior to signing it, we can only conclude that you were aware of the interest charges prior to the funds being deposited in your account. 
  
  Regarding the requested resolution for a billing adjustment, we are unable to ***** this request for the aforementioned reasons above. In order to make a payment or settle your account, please contact *********** directly at ************** or email ******************************** for further assistance.
  We hope this resolves all concerns,but if you have additional questions, please reach out to OppFi at ************* or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am not liable for this debt with charter communications, I do not have a contract with them. I wasn't aware of having a contract with them at all. They didn't provide me with the written contract as well for proof. I am unaware of unauthorized of this balance.

  

  Business Response

  Date: 01/02/2024

  January 2, 2024
  
  Re: BBB Complaint: ********
  
  Dear ***************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on December 27, 2023. In the Complaint, you assert that you are not liable for the debt with ******* Communications, you do not have a contract with them, you werent aware of having a contract with them, and they have not provided you with the written contract as well for proof. You further state you are unaware of this balance and have not authorized it.  For a resolution, you have requested a correction to your credit report.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, FinWise is the lender and OppFi is the technology provider.FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan (the subject of this Complaint) from FinWise, using the OppFi Platform, which has been written off.
  Our records indicate you received your loan on October 20, 2021, in the amount of $1,100.00 which required a total of forty (40) weekly payments in the amount of $48.32, with the first payment due on October 28,2021. You made three (3) successful payments with the last payment being made on November 19, 2021. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. You never responded to those emails, and the account was charged-off on March 2, 2022, in the amount of $1,509.05. Due to no further communication regarding the account status, the account was then placed with *********** collection agency on September 13,2022.
  In the Complaint, you assert that you are not liable for the debt with ******* Communications, you do not have a contract with them, you werent aware of having a contract with them, and they have not provided you with the written contract as well for proof. You further state you are unaware of this balance and have not authorized it.  Please note, ******* Communications is not associated with OppFi. We highly recommend contacting this company to discuss this matter further.
  According to our records, you spoke to OppFi in October and November of 2021 regarding a pending loan application and then questions regarding your pay schedule and frequency. On these calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account. On these calls, you never requested a validation of debt or disputed the debt.
  Within the attachments provided, Opploans/FINWISE is mentioned. OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified with all three bureaus that all reported information is accurate. You were previously reported late as of January 31, 2022, due to you missing your December 2, 2021, payment, and OppFis credit reporting team has confirmed that you are currently being reported as charged off with a balance of $1,509.00.
  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 19, 2021. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:12/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enclosed please find a identity thief complaint that Opploans has refuse to accept on my behalf. i had no knowledge of account but started payment because it was hurting my file. the account is a charge off and reflecting loss of debt. this item was reported to the *** and FINWISE/OPPLOANS is creating a Tax Fraud by reporting this item on my credit report for a settlement or pay in full. i am seeking to know if this debt is a charge off and in fact reported it to the ***, why did Opploans file a false credit reports to the credit bureaus.

  

  Business Response

  Date: 01/04/2024

  January 4, 2024
  
  Re:BBB Complaint: ********
  
  Dear ***************************,
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on December 24, 2023. In the Complaint, you assert you have no knowledge of an account but started payment as it was hurting your credit file. You further state that this account is charged off and reflecting as a loss of debt. You state this item was reported to the *** and FINWISE/OPPLOANS is creating Tax Fraud by reporting this item on your credit report for a settlement or pay in full. You also state you are wanting to know if this debt is a charge off and in fact reported it to the ***, why did OppFi file false credit reports to the credit bureaus. You have also enclosed an identity thief complaint that you state OppFi has refused to accept on your behalf. For a resolution, you have requested a correction to your credit report.
  
  ********************* (FEB) is an ****-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we conducted a thorough investigation of your account, and according to our records, you received one (1) loan (the subject of this Complaint) from ********************* using the OppFi platform, which has been written off and still has an outstanding balance.
  
  During our investigation, it was determined that you sent a substantially similar complaint on September 4, 2023, which was responded to on September 12, 2023.
  
  We reiterate some of that response below as well.
  Our records indicate you received your loan on June 14, 2022, in the amount of $500.00 which required a total of forty (40) weekly payments in the amount of $22.06 with the first payment due on June 23, 2022. You made five (5) successful payments, along with one (1) payment that was unsuccessful and was returned, due to your request for the payment to be stopped by your bank. Due to your request for the payment to be stopped, OppFi did not initiate any further payments. Your last successful payment was made on July 21, 2022, and due to nonpayment thereafter, OppFi began sending you emails regarding your unsuccessful payment, along with your account status. You never responded to those emails, therefore, OppFi began sending you settlement emails. You never responded to any of the emails, and your account was charged off on October 26, 2022, in the amount of $668.75.
  In the Complaint you assert you have no knowledge of an account but started payment as it was hurting your credit file. A review of your loan indicates that you contacted OppFi on July 24, 2023, regarding how you were being reported as well as stating that you never received a ****-C. On that call, you were advised that your account did not qualify to receive a ****-C as you still had an outstanding balance that was due. You stated that you did not agree and disconnected the call. You contacted back on July 25, 2023, and stated that the credit agencies advised you that OppFi was reporting that you owed $6,687.00.You were advised that your account was charged off, however, your balance on the account was $668.75, and a copy of your contract would be sent via email for your reference. You were also advised that if any inaccuracies were shown on your credit report you could email our credit reporting team to validate,and they would get back to you. It was communicated that we would not be able to remove the charge off, however, a settlement offer was provided to you in the amount of $345.00, and if accepted you would have thirty (30) days to pay, and it would be due by August 24, 2023. You accepted the settlement and stated you would pay but wanted the tradeline to be deleted from your credit file. You were advised that OppFi does not partake in the pay-to-delete practice, however, once the amount of $345.00 has been paid then your report will be updated to reflect as settled for less than the balance owed. You understood and disconnected the call.
  No additional payments were made towards the settlement amount that you agreed upon, therefore, an email was sent to advise that the settlement amount offered to you was no longer valid since the agreed upon was not paid within the thirty days. You contacted OppFi again on August 28, 2023, regarding the reporting on your credit as well as the ****-C form, and you were advised again that your account does not qualify for ****-C as no additional payments were made and you still have a balance that is due and owing. You did not agree and disconnected the call.
  On October 25, 2023, you contacted OppFi to say you have a charge off on your credit report and after speaking with the ***, you state you should have been sent a ****-C. The representative advised we only send a ****-C if you complete a settlement and if the settlement balance that was waived is more than $600.00. However, as you have not completed a settlement, no ****-C was sent to you. Also, nothing has been submitted to the ***. You then asked why the loan is being reported as charged off, and the representative advised because the loan was over 90 days past due.
  On these calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account. During these calls, you never disclosed that you were a victim of identity theft, or that you were not the one who applied for the loan.
  You also sent correspondence to OppFi on several occasions between August 2023 and November 2023 to inquire about a ****-C and to dispute the charge off amount showing on your credit. Responses were sent which advised the account was written off with an outstanding balance after 90 days of past due status. Also,you will only receive a ****-C document if you choose to settle your outstanding balance and the amount waived is $600.00 or more. It was also advised that OppFi does not participate in pay-to-delete practices.
  Additionally,you have also enclosed an identity thief complaint that you state OppFi has refused to accept on your behalf. Prior to receiving this concern from the BBB,OppFis fraud team had not received any previous documentation such as an *** or police report regarding this.
  A copy of the *** report you included with this complaint was forwarded to OppFis fraud team to investigate your identity theft claim. OppFis fraud team investigation has found no evidence of ID Theft associated with the account. To provide you with additional information, OppFis fraud team investigation indicates that information that was used on the loan application matches back to you. In addition, the included *** report does not dispute or include the loan in question. As a result, no evidence of fraud was found, and you will remain liable for the repayment of the loan subject to the terms of the loan agreement.
  In the complaint you state that this item was reported to the *** and FINWISE/OPPLOANS is creating Tax Fraud by reporting this item on your credit report for a settlement or pay in full. Please be advised, OppFi follows guidelines provided by the Credit Reporting Resource Guide, or ****. Additionally,OppFis credit reporting team has received a total of seventeen (17) indirect disputes from you since your complaint on September 4, 2023. Within those disputes, you disputed that this account did not belong to you, inaccurate information being reported, the loan being fraudulently opened, a claim that the account is closed, a dispute regarding the present/previous Account Status/Payment Rating/Account History, a claim of an account take-over,fraudulent charges made on account, an insurance claim was delayed and a claim that you paid the original creditor before collection status / paid before charge off. OppFi has responded to all disputes advising that all information was found to be accurate and accurately reported. OppFi has verified that you are currently being reported as charged off with a balance of $668.00. You were previously reported late as of August 31, 2022, due to you missing your July 28, 2022, payment.
  
  OppFi has been notified that the tradeline has been suppressed with TransUnion due to bureau determination, which we are not privileged to the specifics surrounding it. Please note, even though the account has been suppressed with TransUnion,you will still be liable for the loan.
  
  Regarding the requested resolution for a correction to your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Additionally, as stated above OppFis fraud team has found no evidence of fraud, and you are responsible for the loan. Therefore, we are unable to remove this from your credit report as the information is accurate.
  
  We hope this resolves all concerns, but if there are any additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:12/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FINWISE, I do not have a contract with Opploans. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 01/03/2024

  January 3, 2024
  Re: BBB Complaint: ******** 
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ********************* on December 24, 2023. In the Complaint, ************ asserts that OppFi never sent the requested original contract and subsequently is not liable for the debt. For resolution, she is requesting for the tradeline to be removed from her credit report. 
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Oppotunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan orgination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we thoroughly researched the matter and according to our records, ************ received one (1) loan from OppFi. The loan is currently written off with an outstanding balance.
  ************ applied, was approved and signed for the loan in question on August 21, 2020 in the amount of $3,000.00. The loan required forty (40) payments of $133.45 on a weekly basis with the first payment being due on September 4, 2020. ************ made six (6) contractual payments with the last past payment paid on record on October 9, 2020, which subsequently returned on October 15, 2020, with a status code of R08, (payment stopped by consumer). 
  In further investigation, our credit reporting team has confirmed that ************ is being accurately reported as written off with a balance of $4,046, and this is reflected with all bureaus. ************** account became delinquent as of November 8, 2020 and was reported late as of November 30, 2020. The account went into written off status effective January 7, 2021.
  At no time have we received contact from ************ through phone or email as it relates to any requests or concerns until the date of this complaint. The Installment Loan Agreement Promissory Note and Disclosure Statement (the Agreement) was executed by you on August 21, 2020. The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood and agreed to all terms of the loan. 
  Regarding the requested resolution to remove the account from ************** credit report, unfortunately we are unable to do so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. 
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or ************************************************. 
  Respectfully, 
  *******************************
  Compliance Director - Complaints
  Opportunity Financial, LLC
  Englosures: 8/21/2020 Agreement
  

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a predatory loan company and in the state I live in is very much illegal . I am very close to paying this loan off and have been granted a hardship yet they are STILL REPORTING late payments !!!! In fact they reported one late THE SAME DAY I just made a payment . Ive paid more on this loan with their ILLEGAL interest than it ever was , and this is the last straw . I will be having my attorney file illegal action if they do not remove these from the credit bureaus.

  

  Business Response

  Date: 01/05/2024

  January 5, 2024
  
  
  ***************************
  ***** *******
  *******, ** 43022
  
  RE: BBB Complaint ********
  
  Dear ***************************,
  
  
  We are in receipt of the complaint (#********) you submitted to the Better Business Bureau on made on December 22, 2023. In the complaint, you assert that the loan is predatory and illegal in your state.  You also assert that late payments are inaccurately being reported to your credit report. For a resolution, you are requesting a correction be made to your credit report.
  ************ (FinWise) is a FDIC-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination.
  Federal law (12 U.S.C 1831d(a)) provides for a preemption of state usury laws that apply to FDIC-insured state-chartered banks. Therefore, an FDIC-insured state-chartered bank may charge interest at the rate permitted by its own home state. Since FinWise is in ****, it is permitted to export interest rates that comply with **** law. FinWise complies with applicable federal and **** laws, including those which apply to interest rates.
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, we have thoroughly researched this matter. According to our records you received three (3) loans from FinWise using the OppFi platform. The most recent loan (the subject of this complaint)is currently active.
  You obtained your current refinanced loan on July 2, 2020. The refinanced loan was in the amount of $3,000.00. The proceeds from the refinanced loan were distributed with $260.22 going to the bank account you indicated on your refinance application and $2,739.78 was used to pay off your previous loan. The refinanced loan required twenty (20) bi-weekly payments in the amount of $256.82, with the first payment due on July 9, 2020.  You were approved for a temporary hardship plan on September 3, 2020. Your new payment plan was to be paid on a bi-weekly basis over the next ninety (90) days in the amount of $128.41, beginning on September 17, 2020.  You made only two (2) payments during those ninety (90) days.  On November 17, 2020,you were approved for a permanent hardship plan.  Your payment amount remained the same at $128.41, beginning on November 26, 2020, on a bi-weekly basis.  Please be advised that you did not make payments bi-weekly.  There were months OppFi did not receive a payment from you. Your most recent missed payment was on October 26, 2023.    
  By accepting your $3,000.00 loan on July 2, 2020, and signing a Promissory Note and Disclosure Statement (Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR) and a choice of law provision for the *************, you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. OppFi has included a copy of the Agreement with this response for your reference.
  Regarding your request for a correction to your credit report, we are unable to accommodate this request as, stated above, you did not make bi-weekly payments as stated in your hardship payment plan.  Your most recent missed payment was on October 26, 2023, and the payment became delinquent on November 25, 2023, and you were reported late on November 30, 2023.  Your loan is accurately being reported as past due with an outstanding balance in the amount of $676.00.  Furthermore, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.     
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  Enclosures:
  July 2020 Loan Agreement
  LAI-01256693 Payment History
  
  
  
  
  
  
  

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21046809
  
  I am rejecting this response because:
  This is NOT accurate . I just made the payment the same day ! And this is ILLEGAL. Ill be taking this to court . 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/09/2024

  January 9, ****
  
  Re: BBB Complaint ********
  To whom it may concern:
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau regarding a rejection to our response on complaint #******** made by *************************** on January 5, ****. In the Complaint, ***************************, you state that you made payments same day and insist that the loan is illegal.
  ************ (FinWise) is a FDIC-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination.
  As stated in the previous response, Federal law (12 U.S.C 1831d(a)) provides for a preemption of state usury laws that apply to FDIC-insured state-chartered banks.Therefore, an FDIC-insured state-chartered bank may charge interest at the rate permitted by its own home state. Since FinWise is in ****, it is permitted to export interest rates that comply with **** law. FinWise complies with applicable federal and **** laws, including those which apply to interest rates.
  Below is your payment history for your most recent loan, you will see gaps in your payments:
  
  July 24, 2020-$130.00-applied to interest.
  September 18, 2020-$130.00-applied to Principal.
  October 15, 2020-$130.00-applied to Principal.
  December 28, 2020-$129.00-applied to Principal.
  February 23, 2021-$129.00-applied to Principal.
  April 16, 2021-$129.00-applied to Principal.
  June 30, 2021-$129.00-applied to Principal.
  August 17, 2021-$129.00-applied to Principal.
  November 15, 2021-$129.00-applied to Principal.
  January 27, 2022-$129.00-applied to Principal.
  March 29, 2022-$129.00-applied to Principal.
  May 27, 2022-$129.00-applied to Principal.
  July 28, 2022-$129.00-applied to Principal.
  September 30, 2022-$129.00-applied to Principal.
  November 29, 2022-$129.00-applied to Principal.
  January 30, 2023-$129.00-applied to Principal.
  March 31, 2023-$129.00-applied to Principal.
  June 21, 2023-$129.00-applied to Principal.
  October 2, 2023-$129.00-applied to Principal.
  December 23, 2023-$129.00-applied to Principal.
  
  Please be advised that you have an outstanding balance in the amount of $547.00.
  Again, by accepting your $3,000.00 loan on July 2, 2020, and signing a Promissory Note and Disclosure Statement (Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR) and a choice of law provision for the *************, you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. OppFi has included a copy of the Agreement with this response for your reference.
  We truly hope the above final explanation resonates and resolves all concerns, but if by chance there are additional questions, please reach out to me at *********************************. 
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC