Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  GROUPON SELLING BROW AND I PAID $144 I called the company and they said they don't use groupon and the lady i talked to that offered the service said she doesn't do that anymore. I told groupon that several times and they said they would give me a full refund - $115.20 not full refund.

  Business response

  01/27/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for any confusion or inconvenience you have experienced regarding your purchase.
  
  After reviewing your account, I have confirmed that a promotional discount was applied to your order at the time of purchase. The actual amount paid, after applying this discount, was $115.20. Therefore, the refunded amount you received corresponds to the total you initially paid after the discount.
  
  I hope this clarification helps to resolve any misunderstandings. Please do not hesitate to reach out if you have any further questions or require additional assistance. We are committed to providing you with the best possible service.
  
  Thank you for your patience and understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Groupon purchased on jan 16- a paddle pub admission for 2. When entering the voucher code in the desired website, *************, the discount only applies for admission for 1, rather than 2. Spoke to the merchant and they are unable to resolve. Emailed with groupon and they are unable to resolve, despite providing a new voucher number. One email response says groupon spoke to the merchant and were unable to resolve and the merchant denies a refund, although i havent been able to purchase thru the merchant due to the discount not applying properly. The merchant denies speaking to groupon about this issue at all. Ive attached a photo of the original groupon and a photo of the error on merchant site.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased on 11/15/24 a Groupon to attend a spa in northern **. I paid $25.51 , have bank statement, I have sent them two emails in reference to why when I sign into my account, it says I have no groupons They have not responded back. Their phone line tells you to email them, there is no way to reach a live person.

  Business response

  01/25/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I hope this message finds you well. I understand how concerning it must be to not see your Groupon voucher, especially after your attempts to contact us went unanswered. Please accept my apologies for any frustration this may have caused.
  
  We value your feedback and are genuinely sorry for any inconvenience you've encountered. I see that you are referring to this purchase: Spa World Order #**********. I am pleased to inform you that I have checked your account, and your voucher has been successfully added. I've attached it below for your convenience.
  
  While we currently don't offer phone support, I want to reassure you that our dedicated customer support team is available 24/7 through chat and email. You can reach out to us at any time using this link: ******************************************. We are here to ensure you have a smooth and satisfying experience.
  
  To view all your vouchers, simply login to your account and navigate to My Groupons via the mobile app or our website at ********************************************.
  
  Thank you for your understanding and patience. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  01/21/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had six unused Groupons in my app and now they have vanished. Ive reached out to Groupon on three different occasions and have received no response. One was a massage that my friend gifted me for my birthday. Two were movie tickets for ***. Two were drinks and one popcorn for the movies.

  Business response

  01/28/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you're experiencing with your missing Groupons.
  
  Upon reviewing your case, I see that our team has already requested some troubleshooting steps to help resolve the issue. If, after following those steps, you are still unable to view your vouchers, we kindly ask that you send us a screenshot of your account showing a "0" voucher balance, with the account email address visible in the image.
  
  Additionally, regarding the massage voucher that was gifted to you, please provide a screenshot of the gift voucher you received so that we can investigate further.
  
  Once we have these details, we will be able to assist you more effectively in resolving this matter.
  
  Thank you for your cooperation, and please don't hesitate to reach out if you have any further questions or concerns.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  01/20/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered 2 products, they got sent back because mail in the mountains is weird sometimes. I went to the app and requested a refund for both items individually. I got the first ******** to refund me ($16) but the second ******** keeps giving me the run around for the second order ($21). Ive contacted them 4 times about it and they refuse to resolve my issue. Therefore, they are thieves and scammers.

  Business response

  01/25/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you've experienced while trying to resolve this issue with the second merchant.
  
  Upon review, I am happy to report that our team has taken the necessary steps to assist you. We've already sent you an email with instructions on how to process the refund for your purchase. I see that you have successfully followed the instructions and processed the refund to your original form of payment on January 21, 2025.
  
  Please keep in mind that while we issue all refunds immediately, it may take your financial institution a few days to reflect this credit on your statement.
  
  Thank you for your understanding and for giving us the opportunity to resolve this for you. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help and want to ensure a positive experience for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  01/20/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We are a business and I talked to our Groupon Inside **************** *******) to have him close down our account on Oct. 2nd, 2024. To this day our Groupon account has not been closed and Groupon continues to sell Groupons under our business name which is ********** at ********* in ***********, **. We stopped honoring Groupons since Jan. 1, 2025 and we tell the customer that they can go online to get a refund. This has caused a lot of disgruntled customers and have verbally attacked our employees. We simply just want to have our business removed from Groupon ASAP.

  Business response

  01/25/2025

  Hi Chip,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. We sincerely apologize for the inconvenience and frustration this situation has caused, especially for you, your staff, and your valued customers.
  
  Please rest assured that I have escalated your issue to our concerned team. They are fully aware of the urgency and gravity of the matter and will reach out to you soon with an update. We are working diligently to resolve this situation as quickly as possible to prevent any further inconvenience to you and your business.
  
  We truly value your partnership and appreciate your patience and understanding during this time. Should you have any further questions or require immediate assistance, please do not hesitate to contact me directly.
  
  Thank you once again for bringing this to our attention.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  01/19/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased 2 mystery vacation vouchers from groupon. Advertisement claims that destinations are drawn at random and this is not true via confirmation by agent. Destinations are chosen based on cheapest option of the date you give them. This is not random. This is false and misleading advertising. I have not booked the vacation and on Tuesday, the agent told me that he would call me back with options for my vacation. He did not call. On Friday, January 19, I called the number they gave me, ************** and was told that the agent would call me back Saturday January 20. He did not do so. I have received no services for the $398 I spent and am requesting a refund. I talked to Groupon and requested a refund and they would not give me one since it has been 3 days since I booked and that is their cancellation policy.

  Business response

  01/25/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand your frustration and disappointment regarding the purchase and subsequent communication challenges you faced with your mystery vacation vouchers.
  
  It's unacceptable that you've had to go through these issues, and I'm truly sorry for any inconvenience and frustration this has caused you.
  
  After reviewing your situation, I can confirm that the merchant has approved your refund. Unfortunately, since you have officially filed a dispute with your financial institution regarding this transaction, we are unable to process the refund directly at this time. As a result, the next steps in resolving this matter will involve working directly with your bank to reach a satisfactory resolution.

  Please know that our Customer Support team is always here to assist with any questions or concerns you may have regarding your Groupons. However, once your financial institution is involved, we must allow that process to run its course.

  Once your bank has concluded the dispute process, we would greatly appreciate it if you could request a closure letter from them. This documentation will help us proceed with the necessary actions on our end.

  Thank you again for your understanding, and please don't hesitate to reach out if you need further assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  01/19/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Groupon has failed to take appropriate action after multiple formal requests regarding a business listing that was legally dissolved due to trademark infringement proceedings.The business in question no longer exists following cease-and-desist letters and legal action. Despite being informed of this, Groupon has failed to remove the business name from its platform or provide any response acknowledging the issue. This failure to act is both negligent and misleading, as it allows Groupon to continue displaying outdated and infringing information that violates the rights of the rightful trademark holder.Groupons refusal to engage or acknowledge these requests demonstrates: Failure to comply with proper legal requests concerning intellectual property rights. Negligence in removing infringing business names despite formal complaints. A complete lack of response, unlike other platforms that have complied.Other major platforms, including ******, ********, and Instagram, have taken action when notified of similar trademark violations. However, Groupon has remained completely unresponsive, making it the only platform that has refused to take corrective action.I request that Groupon: Acknowledge and respond to formal requests regarding the now-defunct business. Ensure that any infringing business names are permanently removed from the platform.If this issue continues to be ignored, I will escalate the matter to the ************************ (***) for deceptive business practices and file formal complaints with the ******************************** (*****) and business watchdog organizations.Groupons failure to act on a legally resolved matter raises serious concerns about its commitment to responsible business practices and legal compliance.

  Business response

  01/23/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for bringing your concerns to our attention, and I sincerely apologize for the frustration this situation has caused. I appreciate your patience and the time you've taken to outline the issue.
  
  I understand that the business in question was legally dissolved due to trademark infringement proceedings, and youve made multiple formal requests to have the listing removed from our platform. I also acknowledge that other platforms have already complied with similar requests, and I regret any oversight on our part.
  
  To help us escalate this matter internally and address it as quickly as possible, could you kindly provide the following:
  
  -The name of the business in question
  -The URL of the deal or listing on Groupon that needs to be removed
  
  This information will help us ensure the right team can take immediate action to remove the listing from our platform.
  
  We take intellectual property rights very seriously and are committed to resolving this issue swiftly. If you have any additional legal documentation regarding the trademark infringement proceedings, please feel free to share that with us as well to help expedite the process.
  
  Again, I apologize for any inconvenience caused, and I truly appreciate your understanding. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Best regards,
  ********
  Manager, Groupon Customer Support

  Customer response

  01/27/2025

   
  Complaint: 22832460
  
  I am rejecting this response because:

  URL that needs to be removed due to infringement: **********************************************************************************************
  
  Sincerely,
  
  ***** ******

  Business response

  01/30/2025

  Dear *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comment and all internal Groupon correspondence. I have also responded to you via email from **************************.
  
  Thank you for providing the deal link. I will be escalating this matter to our internal team. We apologize for any frustration or inconvenience this may have caused.
  We typically provide an update within 48 to 72 hours; however, in rare cases, it can take up to 7 days. We will ensure to get back to you as soon as possible.
  
  In the meantime, please feel free to contact us with any additional questions or concerns. Thank you for your patience and understanding.
  
  Kind regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  01/19/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 5, 2024 I purchased a Groupon for a 1 night stay at **************************. I purchased it as a surprise for my daughter for her 4th birthday. We made the over 2 hour drive to the Hotel/Waterpark on January 9, 2025 only to get there and be asked if Groupon had reached out to me. I told them no, no one had reached out. They said they were supposed to because the Waterpark was closed for maintenance and wouldnt be open again until after our checkout time. You can imagine the disappointment for my daughter. The whole point of this trip was to spend our time there at the *********. Its the only reason I booked it. I have reached out to Groupon and requested a full refund and they said the only thing they can do is give me $70 in Groupon bucks which I do not want as I dont plan to ever use Groupon again. I would like a refund to the credit card I used to pay for the stay.

  Business response

  01/28/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I completely understand the disappointment and frustration this situation has caused, particularly as your trip was meant to be a special birthday surprise for your daughter.
  
  Upon reviewing the details, I can confirm that your case has been escalated to the concerned team for further review. As per the merchant's response, the waterpark was closed during your stay, and they had sent an email to Groupon prior to the closure, requesting that we notify affected customers so they could make alternate arrangements or cancel their reservations. We have also sent you an email regarding this closure on 18 December, 2024.
  
  The merchant noted that although the waterpark was closed, they accommodated you at the hotel and provided additional customer service. As the hotel check-in was completed and the stay was fulfilled, they have stated that a full refund cannot be processed. However, they recommended a partial credit of $70, which reflects the difference between the rate you paid Groupon and the hotel rate on the date the waterpark was closed.
  
  We understand that this resolution may not meet your expectations, and I sincerely apologize for any inconvenience caused. The $70 credit, has been issued as a partial refund in Groupon credits, as this was the solution offered by the merchant.
  
  While we understand this may not fully resolve the issue to your satisfaction, please know that we have done our best to address your concerns in line with the merchant's policies.
  
  If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer response

  01/28/2025

   
  Complaint: 22831162
  
  I am rejecting this response because:

  As stated in the email attached from a representative of Groupon, I was not notified that the waterpark was closed. The hotel notified Groupon and told Groupon to notify anyone with bookings and to block off those dates for any future purchases. I was not notified therefore went on the date the waterpark was closed. Groupon wants the hotel to refund them in order for me to get a refund but the hotel was not at fault so they should not even be involved other than to confirm the waterpark was in fact closed. I do not accept the $70 groupon bucks that Groupon is offering. I will never be using Groupon again so those $70 Groupon Bucks are a waste. I want to be refunded to the credit card I used to pay for the groupon I purchased. 
  
  Sincerely,
  
  ****** ******

  Business response

  02/03/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I truly apologize for the inconvenience youve experienced, and I understand how frustrating it must have been to arrive at the waterpark only to find it closed. Please know that we always aim to go above and beyond to assist our customers in redeeming their vouchers and ensuring their satisfaction is our top priority.
  
  While I understand that you are not satisfied with the previous responses youve received, I want to assure you that weve made every effort to help you and have provided you with the best possible solution given the circumstances. Unfortunately, I regret to inform you that I am unable to assist further with your specific request at this time. We consider this matter resolved based on the available options we have provided.
  
  However, if you have any questions about other purchases or need assistance with anything else, I would be more than happy to help.
  
  Should you have any other concerns or inquiries, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer response

  02/04/2025

   
  Complaint: 22831162
  
  I am rejecting this response because:
  I do not want Groupon Bucks. I will most definitely never be using Groupon again.  Please refund the original payment method (credit card). 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  01/19/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/28/2024, I was scheduled to go to ***********. However, I was unable to due to Hurricane ******. I purchased two Groupons from groupon one for a couples massage and another one for a tour. The Merchant for the tour I contacted him to tell him that I was unable to attend. He asked me for my groupon redemption code, I provided it to him mot thinking he would redeem it. I contacted Groupon in a attempt to to get my refund. I file a refund request and I was told because it was redeemed I could not. I never made it to ***********. I also purchased a couple massage with ******* Massage therapists in ***********. I requested a refund from Groupon as well and never received it. I also purchased a service for a Brazilian Wax from Amazing Wax. I attempted to use this groupon and I was told by the merchant that I couldnt use it. The lady told me only one could be used. I emailed customer service at **********************. I received automatic replies. I have not been refunded any of my monies for my purchases in which I did not use. I want refunds on all of the purchases I made through Groupon.

  Business response

  01/27/2025

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us and providing all the details about your recent experience with Groupon. I understand your frustration with the difficulties youve encountered, and I would like to address each of your concerns in turn.
  
  Amazing Wax: Regarding your purchase from Amazing Wax, as indicated on the offer details, it is for new customers only. You purchased two vouchers, one on 10/11/2024 and another on 11/29/2024. Because of this, the merchant could not honor the second voucher as per the terms of the deal. We received your request for a refund on December 30, 2024, and although it was past the 3-day cancellation window, we made an exception and provided a refund link. It appears that you did not use the link right away, but I can confirm that you have since used the link and the refund was processed on January 19, 2025.
  
  ******* Street Massage: Similarly, for ******* Street Massage, we also received your inquiry on December 30, 2024 for this purchase made on September 21. Despite the past the 3-day window, we again made an exception and provided a refund link. Weve noticed that you have not yet used this link, but please do so at your earliest convenience to receive your refund.
  
  ******** ***** Tours: Regarding your tour purchase with ******** ***** Tours, I understand that you were unable to attend due to Hurricane ******. However, there seems to be some misunderstanding regarding the timing of the voucher redemption. You purchased the vouchers on 09/20/2024, and the merchant redeemed them on 09/22/2024, just two days after your purchase. This redemption was done once the merchant had confirmed your reservation for the tour.
  
  You mentioned contacting the merchant on September 28, 2024, to inform them of your cancellation at which time they redeemed your voucher, but the vouchers were already redeemed prior to this date.
  
  We had escalated your concern to the merchant and they have indicated that they had not received any cancellation request from you so they were not aware that you had any issues with attending. Since the booking was confirmed for a scheduled tour, and the merchant was not notified about the cancellation, they are unable to offer a refund for this order.
  
  If you have any further questions or need additional assistance with the refund links for ******* Street Massage or Amazing Wax, please dont hesitate to reach out. I appreciate your understanding of our policies, and I hope this helps clarify the situation.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩