Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/23 ,9:00 PM, I was trying to book a hotel (Holiday In *******) for 3/26/24 - 3/28/24, for 2 days. I paid $215.88 for the same . On the confirmation email I noticed that the booking was done for 12/26/23, which was the same day. Immediately I contacted the Groupon customer service to cancel it or correct my dates . I was even ready to pay any incremental price for those date correction. They kept on referring to the property customer support . However when I contacted property front desk, they mentioned the cancellation need to come from Groupon. Groupon custome support on email mentioned that the cancel can only be done before 12/24/23, which was a pay date to transaction date . They were very unprofessional in resolving my problem.

  Business Response

  Date: 01/04/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your order details and see that you had made this reservation for 12/26/2023 to 12/28/2023. This hotel requires a 48 hour cancellation notice, but since your booking was made for the same day, it was not refundable once confirmed. This information is always made available when you select your desired dates and room type on the offer page, as I've included in the screenshot below.
   
  We realize that you may have selected the wrong dates by mistake when confirming your reservation, so even though the booking was non-cancellable, we offered an alternative in the form of getting the approval from the hotel.
   
  Since the 48 hour cancellation window is their policy, they may take a call to make an exception for you. If they do, we can proceed with cancelling your reservation.
   
  Please note that this is not the general process for cancellations but just an additional arrangement we made for you given your situation. From our end, your booking was final. We cannot take a call on the hotel's behalf to make exceptions to their policy.
   
  Unfortunately, since you were unable to secure an exception from the hotel, your booking remains final and cannot be refunded.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Groupon's website. I immediately received a text notification from my credit card company saying the transaction had been denied due to suspected fraud, and asked if I had made the purchase. I said yes. I got a followup text saying the purchase had not gone through. I also received an email from Groupon saying the transaction had been denied.So I made the purchase again. The next day, I have two charges for the item that I had purchased. I immediately sent them an email asking them to refund the money. I was told that I would not be given my money back, but that they would issue me credits for more items in the future. This is not an acceptable resolution because the item I purchased cost $1799. I do not buy from Groupon frequently at all. When I made this clear to them, they responded again refusing to refund my money. I tried to have my credit card company reverse the charges, but after their investigation, they said that Groupon told them the purchase was valid, even though they admitted to me they knew it was not. I have reopened the case with my credit card company and submitted receipts, emails, and proof that only one of these items was used, but I am still waiting on a response from them. I am afraid Groupon will try to lie to them again about the purchase being valid. I would like my money back for the obvious mischarge.

  Business Response

  Date: 01/04/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I wasn't able to locate the purchase in question under the email address you have provided with this complaint. 
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there with the purchase details. Please also include the email you received from Groupon confirming that your transaction was cancelled due to the payment issue. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold me tickets to an activity that expires 2 weeks before my friends and I were going to go. The total amount was $177.50. After communicating through both the merchant and Groupon, Groupon finally agreed to give me a refund. EXCEPT IT NEVER CAME! Customer Support keeps saying my refund failed due to my existing dispute I have on my Apple Card, which is a complete lie because the whole point of a dispute is to get a refund. Seems like they are trying to mislead me to close the dispute and then not refund me. Apple Card told me they have no records of Groupon ever trying to refund me and to not listen to Groupon.When I reached back out to Groupon support again, they went a completely different route and started asking me for highly specific bank information. Very suspicious behavior. When I refused and told them to just send me a check instead, or refund it to my original payment method like they should, customer support rudely ended the chat. These SCAMMERS are refusing to give me my money back. My hope lies with Apple Card's dispute resolution team now.

  Business Response

  Date: 02/09/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I checked the provided email under this request, *********************, but see that we do not have any orders under it. Was your order under a different email?
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for Christmas in Color party pack. Instructions say exchange for same type ticket on the ticket website. There are no available like tickets between now and the expiration date. I checked all offered times and dates. So Groupon is selling unlimited tickets that cannot be exchanged for like tickets and that seems unethical and I want a refund.

  Business Response

  Date: 02/10/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you faced some issues while trying to redeem your tickets.
   
  I see that your order has since expired and we only received your request through BBB, which was sent after the expiration date. 
   
  In such cases, we always request that you reach out to our team directly so we can review your order immediately and sort out and errors with redemption. Please make sure you're using the help page on our website to write to us.
   
  Since the order has already expired, we will no longer be able to troubleshoot the tickets to confirm the issue you raised. Additionally, since this is a Final Sale deal, we cannot offer a cancellation on this without confirming the error on our end.
   
  To help make up for any inconvenience, I've added the full purchase price of this order, $26.95, in Groupon bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Groupon voucher for a detail job on my SUV. They were supposed to come to my house to work on the car, however, when I went to use the voucher it was listed as used in May. I am a widow and live alone. I did not use the voucher. I tried to resolve the problem with Groupon to no avail. I want my money back or at least a credit. At this point I just want a refund. I will not do business with Groupon again. Can you help me?

  Business Response

  Date: 02/03/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and order information and was able to find your previous contact as well. I see that our team has responded to you on Jul 28 requesting a merchant confirmation on the same, but you did not get back to us.
   
  Since the voucher is redeemed, we will not be able to cancel the voucher. As requested initially, first we'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon cant modify the status of a voucher without this confirmation.
   
  Slickity Smooth Detailing can be contacted via: ******************************************************
   
  Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a monthly subscription for Groupon and order from the often. Normally with little issue. However, I purchased a Groupon for them for a six hour maid service. Groupo falsely advertised this as a discount. Additionally, the service they were advertising did not complete the requested service. They partially completed it and did not let me use the rest of the service I paid for to go towards other services. I asked the company for a partial refund to cover the missing services but did not receive it.

  Business Response

  Date: 02/10/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your experience with this merchant.
   
  I checked your account and see that $36.25 in Groupon bucks have already been added to your account towards this redeemed voucher.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/27/23, we purchased a Groupon offer for a ****** membership. The cost was $60 for a 1-year membership. ****** was going to issue a $40 gift card for signing up. On 12/23/23, we attempted to print the voucher to take to ****** for redemption. When I logged onto the Groupon site, it said the voucher was redeemed on 11/27/23. We never redeemed the redeemed the voucher. We reached out to the customer no-service team at ********************** and we are getting the run-around. The first email we received said we needed to contact ****** for proof the voucher was not redeemed. Then we were told how to redeem the voucher and to check our email to look for the email with the voucher. Groupon has not provided any proof we redeemed this voucher and is not attempting to resolve this civilly. We have been defrauded of $60.00 by Groupon.

  Business Response

  Date: 02/09/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for trouble with your ****** purchase on 11/27/2023. I checked the order information and see that this concern was addressed by our team in an email dated Jan 04.
   
  Please note that the order is placed under a different account, but you're currently reaching us from a different email address. If you're missing our email regarding your concern, I'm happy to include the details below.
  

  ---
   
  All ****** orders through Groupon are redeemed at the time of purchase. This process involves collecting specific details such as your name, phone number, and address on the checkout page before buying the voucher. Additionally, this information is outlined in the fine print section of the purchase, stating, "Voucher will be redeemed, and 1-year membership period will begin immediately upon purchase of the voucher."
   
  After thoroughly reviewing your purchase, I have identified the unique membership number created with ****** for your transaction, which is "************"
   
  To address any concerns or inquiries, you can reach out to ****** directly using the following link: ********************************************************************************. Please provide the details associated with your purchase, including your name, email, phone, and address, along with the membership number "************" Additionally, you can search your inbox for the subject, "Thank You for your New ****** Membership," to locate relevant information.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future.
   
  If there's anything else, please get back to me and I assure you the best of my attention and unwavering support. If not, I wish you a great rest of your day.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12th I made a reservation for Great Wolf Lodge for a room. The reservation was through Groupon and when checking out I checked to ensure that the reservation was for the 12th. While driving to the Great Wolf Lodge in K.C from *********** my wife looked at the reservation and realized it was for the 19th. Long story, but the only reason we were getting a room was for our kids and other grandkids to be able to play. As my dad was in the hospital after getting a pace maker placed. We immediately tried to contact Groupon to see if we could move the reservation for that day. The only way to get in contact with Groupon is through a text app where if youre talking to a real person on the other end you would not know it. We tried contacting Great Wolf Lodge and were passed from one person to the next to ultimately be told Groupon has to make the changes. Groupon wanted an email from Great Wolf lodge indicating that we had not used the room, Great Wolf would not provide it do to the reservation being in the future, but could not cancel the reservation. Groupon would not cancel the reservation either without the email. I ended up cancelling the reservation through USAA due to not being able to use the reservation on the 19th. USAA over turned this and now I am out $324 without even utilizing the room. After many phone calls, answering or reservation services I did get ahold of an individual that said Great Wolf lodge does not provide emails to an individual when a room is not used. I asked to talk to a manager and was placed in some web of different recordings. After 45 minutes I was disconnected. Multiple calls have been made to Great Wolf and youre transferred to different people and usually disconnected.Great Wolf responded to the complaint and via email stated that the refund, moving off the date, or cancellation had to come through Groupon since it was booked through a third party. Trying to get a person not through the text app is impossible.

  Business Response

  Date: 02/09/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that our system processed your refund successfully. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Ive provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 333$ for a Groupon for a service and the girl text me after I made my appointment online and said she would be overseas and could we do it later or sooner. I said sure and then she never responded after that. I text several more times, called and sent a DM. Groupon wont refund me even after I sent proof. I buy a lot of Groupons! Some of them arent good but most are! When this happens they need to refund. I dont want Groupon bucks I want my money back. Its been two months. I emailed Groupon and they just emailed me back 4 or 5 times with a bunch of ridiculous questions, I sent proof. They are deflecting. I want a refund

  Business Response

  Date: 02/15/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, I kindly urge you to go through it and respond to me directly. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21059630
  
  I am rejecting this response because: I had to find the *** Alf Groupon and email him.  I was told o would receive a refund and Instead I got Groupon bucks This isnt sufficient. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon voucher for Two-people whale watching tour Monterey Bay at Sea Goddess on Nov 2, 2023 and used it to booked the tour at Sea Goddess on Nov 17, 2023. The tour got cancelled due to bad weather and I rescheduled with the merchant to Nov 18, 2023 but was cancelled due to bad weather again. I contacted Groupon immediately for refund according to the merchant's email on Nov 16, 2023 and the agent told me they have sent my request to a team who will verify the cancellation with merchant and get back to me in 7 business days. I contacted the merchant as well and they confirmed they will confirm the cancellation with Groupon if they contacted. After 2 follow-up with Groupon, it has been over a month and I still haven't received the refund or any response, I was told to be patient each time. And when I request an estimated wait time, they always say another few days. I believe I have been patient in waiting for the refund I deserve. I would understand their reluctance if it is a cancellation on my part. However, in this case I believe I have done everything I could and things are just out of my control: 1) attempt to reschedule when initial tour cancelled 2)contacted Groupon immediately when I received the cancellation notice 3)Cancelled due to weather and not my personal emergencies. I don't want to accuse the merchant or Groupon for scamming, but if it is okay for both of them to refuse refund for no reason, there would be a loophole in their policy which makes the customer vulnerable: If the two business work together with one of them claiming cancellation due to weather or other events, and the other refuses to refund, the customer won't be able to prove the scam even if they are.With reasons above, I would like to ask for your help to claim the refund, thank you!

  Business Response

  Date: 02/10/2024

  Hello Yuejia,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 12/27/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support