Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon June 19th to stay at the ******** hotel in *********. On June 29th I received a notification that my flight was cancelled due to air quality, so I reached out to the hotel and I was given Groupon number when I called the number it didnt work. I went in the app and and spoke with someone in the chat I let them know that my flight was canceled and can i switch my dates Instead I was told to call the hotel. I called the hotel again and got a representative name ******* told her my circumstances and she told me that when I book third party they are suppose to reach out and contact the whole sale department so she tried to help me by looking up my name and she couldnt find me in the system at all. ***** assisted me and told me what to do Im the Groupon app I asked for a supervisor and I told them that they should be reaching out to the whole sale department. After that some reached out and said they was going to solve the problem I told them what happened and how I have been going back and forth between the hotel and Groupon they apologized and told me they would issue a refund I said ok. After that I reached out again asking about my refund I had spoke with ****** and the representative told me she couldnt cancel it that Groupon has to reach out and they will release my funds and she paused my payments for 21 days until they reached out. Finally a supervisor from Groupon reaches out and ask me whats the problem I told him and told me I cant get a refund and I told him that the previous supervisor I spoke with told me I couldnt get a refund because it was a no show.I told him of course it was a non show if you look at all the previous conversations you will see that my flight was canceled and I spoke with someone at the hotel and they couldnt find me in the system no way for a reservation. I sent the screenshot showing what was said and I havent heard anything back about getting a refund. I just want my refund.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble.
   
  I understand that you were unable to check in for your reservation and subsequently requested a refund. I sincerely apologize for any inconvenience this may have caused you. Unfortunately, as we previously mentioned, late cancellations are solely at the discretion of the property, and they have denied the refund request.
   
  If you still wish to pursue a cancellation, I recommend reaching out to the property directly. If you receive any cancellation email or obtain the name of the manager who approves a refund, please provide us with that information.
   
  We regret that we are unable to directly process refund requests from our end due to the property's policy.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20318036
  
  I am rejecting this response because: your asking me to reaching out to the property the same thing you asked me to do before and I did. The outcome was that I wasnt suppose to be reaching out to the property thats was your job to reach out to the whole sale department which you never did. I contacted the property today and spoke with ******* in guest relations and she states the same thing that you are suppose to contact them she states that she cant give a refund because the property didnt take the payment from me you took the payment. I spoke with ****** already my payments was only frozen for 21 days the time is come to an end ****** told me that Groupon has to reach out to them and they will give me my refund back. So I have done all this reaching out to everyone and they keep telling me you have to do it but i I keep getting is the run around from Groupon this doesnt make any sense especially when you told me that you will give me my money back. I want my refund!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/31/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any confusion. This purchase was for a reservation for a specific date.
   
  On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-******************************-10, we included a Fine Print & Details tab just below the main image. This section will always include all conditions of the deal. In this case, this deal is valid only for the nights purchased.
   
  Unfortunately, since your reservation has passed, we are unable to refund or reschedule this reservation. I'm sorry for any inconvenience.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20318036
  
  I am rejecting this response because: It isnt fair that your not going to issue a refund. You have dragged this out for no reason and placed the blame on everyone else but yourself when your the one that offered the refund. I have went above and beyond you asked me to reach out to the hotel I did that,you asked my to reach out to Klarna I did that both companies stated that you are the one who has to give me a refund. You had 21 days to resolve the issue but you didnt so now Klarna is steady taking money from my account because you have yet to reach out to them so I can get my money back.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18 I purchased a Groupon for massage with ******************* in ******. I purchased 4 of these deals on the groupon site for $198 without issue just as I have done with other massage deals on their app. I had 180 days to use them. I used my first one within 90 days and the vendor told me she only allows 1 groupon per customer and I should request a refund for the other 3 from groupon. Groupon now says that because its past 30 days they will not refund the other 3. They said somewhere in the fine print it says 1 per customer. But their site should not allow me to buy 4 Groupons when only one is allowed. I had planned to use all 4 but now I cant and they are refusing to do a refund so I am out of pocket $148.50. I am seeking a full refund for the 3 Groupons they sold me knowing I would not be able to use them in the amount of $148.50. I am uploading print screens of the 3 unused and unusable coupons from the Groupon site and also the response I received from Groupons customer service.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Bright Star Massage. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wine tasting groupon on december of 2022. I couldnt make it to the winery in the window of time required so I transferred the groupon into groupon bucks so I could just use in on another groupon in the future. I was under the impression that these groupon bucks did not get revoked/ expire in such short amount of time but when I went to purchase a new wine tasting, I saw that the groupon bucks were removed from my account. I emailed customer support and recieved a respone on July 6th claiming that they have a policy (that I was not made clearly aware of) that these groupon bucks expire in only 30 DAYS. I am appaled that this is how Groupon chooses to treat their customers. I demand my money be refunded as I was coerced into believing my money was protected in the form of groupon bucks to use later on when it in fact was not.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.
   
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/23 I received an email thanking me for my purchase though Groupon. I immediately contacted them through chat because their phone numbers are non working. I discovered that they used my credit card information that was used on another different purchase and I did not request that the card information be stored. On that day I texted an online representative named ******. For some reason ****** removed the credit card information from the account and ********************** will not issue a refund for $55. I have no use for the service that was purchased and has constantly been texting them through their chat portal and they won't resolve the issue.

  Business Response

  Date: 07/24/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. I will need some details from you before I can assist you further here. Can you please see my direct email from Groupon and respond back me over there?
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three tickets for the Hornblower City Cruise on July 9 for $78 but received an email from Groupon on July 10 saying the transaction failed and they couldn't process my payment. I re-purchased the tickets on 7/10 for the same day and time then requested a refund for the first payment or the transaction be cancelled. I have requested from Groupon that my money be refunded for one of the purchases because the only reason I made a second purchase was because of an email they sent me stating my transaction didn't go through. They have refused and said all sales are final but will not acknowledge they sent me an email saying my payment wouldn't process now both payments have processed and I only needed three tickets not six.

  Business Response

  Date: 07/24/2023

  Hello Latarchal,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble you had with the duplicated purchase.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed that duplicated Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to improve our services.
   
  If there's anything else, please get back to me and I assure you the best of my attention and unwavering support. If not, I wish you a great rest of your day.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a Groupon for HelloFresh on July 4th. I believe it was for just over $68 dollars. I had great difficulty trying to use this Groupon. So I called customer service at Hello fresh. I had mistakenly added $168 dollar charge to hello fresh which they took care of/ this happened because the page kept returning to the screen that asked me to redeem the coupon. Each time I did this a new account was created. After speaking with hello fresh they took care of all pending charges i accidentally made and they were great about it. They also closed out my account after I stated I will not be using the Groupon. Unfortunately at the same time I was dealing with hello fresh my bank called and informed me of fraudulent activity. I then had to cancel the card to get a new one. This means that for a refund that it would have to be put on another debit card given the previous card was canceled. I informed Groupon via email. They told me that ALL I needed was an email from Hello Fresh stating that I had not redeemed anything from Hello Fresh with dates included of any transactions. I sent the email per request. Today I get another email saying that I need more information That its still stating the coupon was redeemed. After being told the email would be suffice. There is NO a number that I can find to speak to someone live at Groupon. I do not want to open another account so to the fact my bank was compromised and I dont want it to happen again. I told groupon I would be filing this compliant. Im not sure how to download the email correspondence.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
   
  I can see that the voucher was already refunded. The refund should process successfully, even if the card originally used for the purchase has been closed. Your bank should automatically reroute the funds to your active account, and it should appear on your bank statement within 10 business days.
  
  I can confirm that our system processed your refund successfully on 07/13/2023. You should have received an email confirmation shortly after this refund was issued.
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Team,I purchased 4 tickets from Groupon almost 3 years ago. unfortunately, I don't have the exact date due to the length of time. the Tickets were for a *********************** Comedy show . The show has now cancelled three times and as a result, I would like my money back which is $120.I have been in contact with Groupon for past week and they keep coming back with more questions and asks that I can't answer. the ticket order is 65-53388/CAR I just want my money back since the show is not happening.

  Business Response

  Date: 07/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can't apologize enough for the trouble you had.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 massage vouchers from Groupon in March 2023.I used 1 voucher already on 7-5-23.When I ask for refund from Groupon for $69 because the the merchant policy was that she can only honor 2 vouchers and that I already used 2 vouchers. Groupon website says " you can purchase 3 more deals at time."Which I did and then now the merchant said she can only honor 2 vouchers and told told me to contact Groupon for a refund.It's false advertisement and false/ marketing leading or trick to buying more vouchers but then the merchant was not aware that Groupon was advertising to buy 3 more.I will attached the text and email.I would appreciate your support to resolve this and have consumers be aware of the false advertisement and marketing.

  Business Response

  Date: 07/24/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble.
   
  According to your account, your voucher for Queens Royal Beauty LLC is marked redeemed.
   
  I'm going to look into this for you. First, could you confirm if you've scheduled an appointment or received any services from the merchant?
   
  I look forward to hearing back from you in the direct email.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20313807
  
  I am rejecting this response because:
  
  Sincerely,
  
  Aun Lim

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20313807
  
  I am rejecting this response because: 

  because the merchant wont schedule an appt unless I pay for the full the price for the massage services.

  So she agreed to schedule if I paid the difference to make it the full price. So paid extra 45 dollars to get the appt and get the massage or  I loss $69.

  She was upset that I bought it on Groupon and not on her website.

  Groupon says I can bought 3 for that deals so I did.

  So the 3rd voucher she was not going to schedule appt for me because I bought it on Groupon.

  Merchant did not tell me at the 1st visit that I cant schedule or buy another voucher on Groupon.

  So it is conflicting information what Groupon says and that merchant was not aware that Groupon was posting that we can buy 3 .

  I love Groupon and I even bought Groupon stocks as shareholder.

  Now that am experiencing this am scared to even go buy anything on Groupon.

  I bought a lot from Groupon for other massage services and activities.

  I am not good at expressing or explaining in writing.

  I preferred phone call to verbally explain in details of what happens.

  My cell number is ************

   

  Aun *******************

  
  
  

  Business Response

  Date: 07/27/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. I've unredeemed the voucher and I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aun Lim

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently hold over 40+ Groupons worth hundreds of dollars, all purchased prior to the ******19 pandemic. These deals have were purchased before the ******19 pandemic and are now unusable as the featured businesses have unfortunately shuttered. Despite spending over a month trying to obtain refunds, Groupon has refused to offer a reasonable solution. Groupon's customer service has asked me to provide detailed information for each of the 40+ deals, including the addresses, dates and times of visitation, phone numbers used for contact, names of individuals spoken with, and reasons why the deal could not be honored. Given the sheer number of deals (40+) and the fact that these businesses no longer exist, this request poses an insurmountable task to the consumer.This protracted and unfruitful negotiation process has resulted in considerable frustration, time loss, and a breach of trust in their services. Groupon, Inc., being a publicly traded company, has a responsibility to its customers and shareholders to maintain a high standard of customer service. Unfortunately, their current resolution process for deals related to non-existing businesses does not live up to these standards. This type of issue, if not addressed appropriately, could potentially harm their public image, resulting in a drop in their market valuation.I kindly request that the BBB intervene in this matter to help achieve a fair and reasonable resolution and look forward to a favorable resolution. I believe that this issue, once resolved, could improve Groupon's customer service and overall public standing.Orders:Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x2)Order # ********* (x2)Order # ********* (x1)Order # ********* (x1)Order # ********* (x4)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ********* (x1)Order # ******** (x1)Order # ******** (x4)

  Business Response

  Date: 07/24/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
   
  Given the circumstances, I can process a refund to your account in Groupon Bucks. Groupon Bucks are available immediately, never expire, and can be applied to your next purchase on our site.
   
  Would you like me to go ahead and do that?
  
  I look forward to hearing back from you and doing more to make this right.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20313244
  
  I am rejecting this response because: I do not want Groupon bucks. I want full refunds for the amount I paid for all those Groupons back to my credit card. I am tired of Groupon's deceptive practices and am tired of getting yanked around by Groupon.
  
  Please let me know what you decide. 
  
  Regards
  
  ************************************;
  

  Business Response

  Date: 07/27/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. We are unable to refund back to the card for expired Groupons, as said earlier, we can give you a refund back to Groupon Bucks which will never expire. Would like that?
   
  I look forward to hearing back from you and doing more to make this right.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20313244
  
  I am rejecting this response because: I do not want to do any more business with Groupon. You are requiring I spend more money with your company. I want a 100% refund on the expired Groupons that are no longer in business. I already submitted the order numbers. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/03/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. As I've told you earlier, we are unable to look into a refund back to the card request for expired Groupons.
   
  Please know that I will be more than happy to issue you Groupon Bucks, which will never expire. Shall I go ahead with that?
   
  I look forward to hearing back from you and doing more to make this right.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20313244
  
  I am rejecting this response because:

  
  I do not want to do any more business with Groupon. Please refund me as I repeated 10 times. I do not want Groupon bucks. I want my money back. If you can't refund me then let my complaint go forward. The next complaint will be with the Federal Trade Commission. 

   

  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking to get refund for the Groupon air duck cleaning . I wasnt able to find a time which will work for us for scheduling/servicing . I asked Groupon customer service on July 6th to refund me but they wouldnt . Its been less than a month ago I bought this Groupon and I asked to get a refund in Groupon bucks and even that was denied I am hoping you can assist me with refund at least to my Groupon balance .

  Business Response

  Date: 07/25/2023

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any trouble with this. We understand that you're having some scheduling conflicts with this merchant, but please note that this Groupon offer was not advertised with available on specific dates. The offer is sold with a 6 month validity so customers have plenty of time of find a time that works and get the service.
  
  We also always include the merchant's contact information or a link to their website in case customer's a looking for specific dates. For these cases, you can even reach out to the merchant to confirm availability even before purchasing the voucher.
  
  As a one time exception for this case, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support