Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,683 total complaints in the last 3 years.
1,369 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3, 2023 I purchased a ***'s club membership through Groupon for $20. (Screenshot provided ) the next day when I went to my local ***'s to redeem my membership, **** COULDN'T HELP , AS THIS WAS PURCHASED THROUGH GROUPON, THATS WHEN PROBLEMS BEGAN!I COULDN'T GET THE ISSUES RESOLVED THROUGH THE GROUPON WEB SITE. I CHAT WITH GROUPON, AGAIN WITH NO RESOLVEMENT. SO NOW IM HERE, TO GET THIS ISSUE RESOLVED. THEY TRIED TO SOFTEN THE BLOW, BY OFFERING ME A FREE $50. TO USE, AGAIN, THAT WAS BOGUS AND DIDN'T WORK EITHER, HELP !!!
Business Response
Date: 07/25/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this order. I reviewed the chat contact you had with our team regarding this concern and see that the chat was disconnected due to no response from our end. Our team had tried to confirm the exact redemption code you were using but did not receive a reply from your end.

Regarding the redemption, please note that this is an online deal so you will not be able to use it by visiting the store directly. It must be completed on the ********** website. Since our team did not receive a reply from you on the live chat, we were unable to determine the exact issue you're facing with redeeming this offer using the redemption steps listed in your account.

Additionally, we noticed that this is not your first purchase for a ********** membership deal. Please note that this offer is only valid for new ********** members, it cannot be used by existing customers. I see that this issue had occurred previously for a purchase you made on 06/15/2020 and our team had provided the information that this offer cannot be used multiple times by the same customer.

If your current concern with the voucher redemption is the same, and you're receiving an error when trying to get a membership for an existing customer, we regret to inform you that you will not be able to use your voucher for that. We will be happy to refund you in that case.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint to express my deep disappointment and frustration regarding the deduction of $155 Groupon Bucks from my Groupon account without my authorization. As a loyal customer who has frequently relied on **********************'s services, I have always trusted the company to handle my personal information and financial details securely and responsibly. However, this recent incident has severely shaken my confidence in Groupon's commitment to customer satisfaction.On July 8, 2023, when I logged into my Groupon account, I was shocked to discover a $155 deduction of Groupon Bucks from my account balance. This unauthorized deduction is completely unacceptable and raises serious concerns about the security and integrity of the personal information stored on your platform.I urgently request an immediate refund of the deducted Groupon Bucks to be credited back into my account, along with a comprehensive explanation for this unauthorized deduction. Additionally, I implore you to take the necessary measures to ensure that such incidents do not recur in the future, and to implement appropriate safeguards to protect the accounts and personal information of your customers.Despite my repeated attempts to seek resolution by contacting GroupOn customer service through email, my concern remains unresolved. The customer service representatives at ********************** have been unhelpful and evasive, failing to provide a clear course of action for refunding the Groupon bucks.GroupOn does not have an order or tracking number, only have email thread contact with the customer service.
Business Response
Date: 07/25/2023
Hello Lily,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the unauthorized purchase in your account using ********************** Bucks.

Unfortunately, I'm unable to locate your Groupon account using the email address ******************. Can you please help me with little more information to locate your account and order to resolve this issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon, dog bully sticks, at Groupon website onMarch 27, 2023 (Item # **********) andPurchased same thing on March 28, 2023 (Item # **********) They were $5 each with a discount.I used one groupon at the company's website named: ************** and paid a total of $19.85 on May 5th. The company told me that it would take 3-4 weeks or so to send it due to the high volume of orders. As of July 11th, no product was sent.I checked BBB and found out that there were a lot of people who never received the products that they paid for.************** groupon is still on Groupon's website selling it. I remember that Groupon takes a 50% cut for the prices of products. I assume that Groupon has received complaints like mine regarding Dog Treat but I'm not sure. I feel like I was scammedby both Groupon and **************.I don't care about Dog Treat but I strongly disapprove what Groupon is doing.
Business Response
Date: 07/25/2023
Hello Yuki,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the product is still not received outside the delivery window.

I checked and see that we have already contacted the merchant on your behalf regarding this issue and they have approved to refund this Groupon.

So please let me know how you prefer your refund to be processed (Is it to Groupon Bucks Or to the original form of payment)?

Ive sent a direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 07/26/2023

Complaint: 20302569

I am rejecting this response because:

My goal is to investigate the company and take the ads down from Groupon site; however, it's still there and both Groupon and the dog treat companies are taking money from customers. I did mention about the company on Groupon site was a scammer and Groupon was should have known by now. Most people do not bother for losing $30 and Groupon is just refund the money when customers complain. I will complain to AG's Office in WA.

Sincerely,

***************
Business Response
Date: 07/29/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can't apologize enough for the continued wait and trouble. We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated to the appropriate channels.

At Groupon, we're committed both to our customers and to our merchants. We are actively working with our partners to keep our offerings socially conscious and up-to-date, and to get as many great deals into our customers' hands as we can. That said, we always want to hear what our customers think, and we take that feedback seriously.

To resolve the concern, as we had told earlier, I can offer the following options to choose from here.

Option 1: I can process a refund in Groupon Bucks. These Bucks will be available immediately and will never expire, so you'll have plenty of time to choose another deal that's right for you.

Option 2: I can process a refund to your original form of payment. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement if you paid with a debit/credit card.

Which of those options would you prefer?

I look forward to hearing back from you and doing more to make this right.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a 1st time purchase on the Groupon app for a gift but I forgot to click on the icon and the purchase on July 3, 2023. I made a second purchase because I could not talk to a live person to fix the 1st purchase. Once the gift was sent I tried to do a refund for my 1st purchase but they said due to the cooling off period is past the 3 days I could not get refund. They offered a credit to my account to use the funds to a future purchase but I want the funds back in my account. No where in my initial purchase did it say that and I am glad I did not make an expensive purchase. I would like to get a refund for my purchase.
Business Response
Date: 07/25/2023
Hello ****,

I acknowledge your request to cancel the order.

However, I must inform you that according to Groupon's policy (**************************************************************** ) , refunds to the original form of payment cannot be processed after 3 days from the date of purchase. However, we do have an alternative solution. We can offer a refund in the form of Groupon Bucks, which do not expire and can be used for any future Groupon purchases until fully utilized.

Please inform me if you would like me to proceed with processing the refund in the form of Groupon Bucks.

As per the Groupon policy, we are unable to process the refund to the original form of payment after 3-days of purchase. However, we can refund to Groupon Bucks that will never expire. You can use this Groupon Bucks for all the Groupon purchases until it runs out.

Please let me know how you like to proceed?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/10/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For a week now Ive been dealing with customer service through emails and chat. I am getting absolutely nowhere. I need someone that can help me. I have a credit card that is associated with my Groupon. I am able to purchase Groupons. I am however unable to link my credit card on your website to get $95 cash that is sitting in my account or am I able to get a promotion where I claim benefits that go to my credit card please help me as I would like to establish this link that your **************** is an able to help me with and get my $95 sent back to my credit card.
Business Response
Date: 07/25/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to add the card. We're working to fix the issue as quickly as possible, but in the meantime, I'd encourage you to wait a few days and then try again to enroll or use a different card.

Regarding the Cashback - To make up for the Cashback amount, I can issue $100 in Groupon Bucks. The bucks will never expire and you can use them towards future Groupon purchases.

Please let me know if you would like me to proceed with Groupon Bucks.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 07/26/2023

Complaint: 20299927

I am rejecting this response because: I am exactly in the same situation I was for the last month or two trying to resolve this situation .I am unable to link ************* card on their website and all they keep telling me to do is keep trying. If somebody could just call me, I could explain the problem but most times it seems they dont even understand the problem.

Sincerely,

***************************
Business Response
Date: 07/30/2023
Hello there,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can't apologize enough for the continued wait and trouble in this. We have already provided you with $100 Groupon Bucks to make up for the trouble and they won't expire.

Here are some troubleshooting steps that *** help in adding a card:

1) Clear the cache and cookies in your web browser
2) Retry on a different browser
3) Retry on a different device

You can also try to go to the link ******************************************************* and add a card with us from a web browser. Additionally, I will kindly urge you to try adding a new card instead of the current one.

Again, my apologies for the trouble.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2023

Complaint: 20299927

I am rejecting this response because: what they are telling me to do does not work it is 6 to 8 weeks now that they keep telling me to do the same thing and it does not work. Please please look into this as it is easy to see what the problem is and something needs to be done on the business end. They must be able to see that there is a problem, but yet they tell me to do the same thing over and over again and they are so close to the correct in the problem that they were in the beginning.

Sincerely,

***************************
Business Response
Date: 08/03/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us. My apologies for the wait and I'm sorry to let you know that we have stopped new cards to be added at *************************************************************;

I will kindly urge you to look into our local offerings, wherein you can save as well.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They cannot resolve the issue which is a very minor basic issue so theyre claiming its a systemwide issue that only affects me. They give me a link thats to a page with my name on it. That says they are not excepting new credit cards. They dont have anyone smart enough to solve the problem. Have them call me. Tell me this to my face this is absolutely ridiculous. I had somebody just last week tester system and they added a new cart. The system doesnt work they just dont have anybody that can solve my issue. They owe me $95 that needs to be credited to a credit card , the only problem is I cant add a credit card for them to give me the $95 back. Do I need to go to small claims court? What do I do?

Sincerely,

***************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a 90 minute boat ride in *******. When I received the voucher there was an address for a ****** that ****** Maps could not locate within the city. I found a Yelp page for the supposed vendor, where there were numerous 1 star reviews about how they could not use the voucher and the company was of poor value. I purchased this voucher for friends who were traveling here from out of town. I have tried to file a claim and ask for a refund from Groupon, but they will not provide me with one, claiming that the "sale is final" and I can "use the voucher before it expires on 10/29/23." Seeing as the recipients of this voucher are not ******* natives, this is not an option. I am happy to receive a Groupon credit in lieu of a complete refund. But I am unhappy with the lack of information and transparency provided by Groupon in terms of the location, name, and information about dates/times of the boat ride I tried to purchase. I have attempted to file a dispute with my credit card company, but that does not appear to be leading to any solutions either.
Business Response
Date: 07/25/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this.

I reviewed your initial contact through our chat support and see that the reported issue was that you were unable to use this order due to a personal emergency. Our team had responded to you based on that situation and informed that your tickets are valid till 10/29/2023 so if you're unable to use them due to an emergency now, you can still use them later.

In the meantime, we were recently notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/27/2023

Complaint: 20298001

I am rejecting this response because I am unable to use the voucher as I will no longer be in the area to utilize by expiration date. It had been purchased as a gift for a trip. I have filed a dispute with my financial institution.

Sincerely,

*******************************
Business Response
Date: 07/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration. As you have already disputed the charge with your financial institution, we have to let that process run its course.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My aim (1) be refunded $182.40 for double charge, (2) be refunded 33% of the ****** ($182.40 + $51.30) = ***** lost in transit with customer service representatives @Friday 7/7 by losing a day of our vacation (i.e. 1 of the 3; 3-Attraction ******). On July 6 purchased ****** pass: x1 3-Attraction ****** Explorer Pass for 1 Child @ $51.30 and x3 for 1 Adult @ $182.40. July 6 received message from bank that the $182.40 charge was declined. No confirmation email ever sent by Groupon NO -voucher or -ticket issued by email for the X2 $182.40 - there was a confirmation/ticket/voucher provided by email for the $51.30. Voucher # is required to use ****** pass per ****** website, linked by Groupon website, a ****** voucher is to be uploaded to the ****** mobile app, and code required to make reservations for Attractions (i.e. Attraction ****** Explorer). Contacted my bank on July 7 and told that the charges were being held by the merchant - Groupon who wasnt processing it. I sent email no response was ever provided by Groupon. Groupon does not list contact other than email on Customer Support web page. Meanwhile, we were on our way to ****** for the weekend and needed the vouchers ASAP.Already on the road to ****** from ******** I was notified that both $182.40 charges had cleared and still not provided the vouchers. Lost 120 minutes from our destination while on the chat with Groupon for delivery of vouchers. The first two customer service reps refused to provide the vouchers the third rep would not forward them by email. We still do not have vouchers for the second doubled charge. Were unable to make reservations for Attractions we wished to do on our vacation from 7/7 7/9/2023 We came late to ******, lost our chance to enjoy the plans for Friday. Have copied the entire thread of live chats Friday afternoon. July 10, Groupon made available by my .Yahoo email the transcripts of the three live chats surgically omitting two of the three conversations
Business Response
Date: 07/24/2023
Hello Tal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We understand your concerns and apologize for the inconveniences caused.

Upon review of your chat transcripts we can see that you purchased the GoCity pass on July 6 and we were able to confirm that all three orders were processed immediately. No emails regarding an issue with completing the purchase was sent out from our end

The copies of your vouchers were also provided in a chat on 07/07 which we can view in the screenshots you've provided.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, we're not able to process a refund towards these final sale orders.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/31/2023

Complaint: 20296836

I am rejecting this response because: Groupon did not adress my complaint. #1 I initiated the chat with Groupon they did not send the GoCity passes until I complained to three agents then they were sent in a chat window. Groupon NEVER addressed my problem leading to #2 The second set of passes were never sent to date I do not have them. #3 Groupon rejected the payments and my bank, *****, identified the seller, Groupon, responsible for declining payment and I was prompted to message the seller who never responded to email, no telephone contact information provided by Groupon to help with this problem and finally to attempt the sale again. At some later point Groupon processed both payments but did not send the GoCity passes until I complained to them. By the time I succeeded in having Groupon send the GoCity passes on the roadside, we had lost significant time and were unable to get to ****** with time to actually use the value of the passes we purchased. Nevermind the raw emotion, anger and frustration with the way we were treated by Groupon representatives. I want a refund for the duplicate tickets never sent and the poprtion of 1/3 passes we were unable to use.
Groupon's response to my complaint was "review of your chat transcripts we can see that you purchased the GoCity pass on July 6 and we were able to confirm that all three orders were processed immediately. No emails regarding an issue with completing the purchase was sent out from our end" -- this is again, not a response to my complaint. See #2 and #3

Sincerely,

***************
Business Response
Date: 08/02/2023
Hello Tal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: As discussed in our last response, while we understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.

Regarding the passes for the second Groupon:

I can see that we have sent all the 3 passes to you over the chat on 07th Jul 2023.I have once again sent all the 3 passes in my direct email to you. Please check my direct email for the vouchers.

Regarding the declined payment:

As we mentioned earlier, I checked and see that there is no failed transaction in your account. All the 3 orders are processed once the orders are placed.

Also, you can find the contact option for the Go City ****** under the link: ************************************

Under this link, you can find the email, Call and Chat option. I have also attached the screenshot reflecting the same.

I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ************* tickets. We NEVER USED THEM. Groupon said they were "redeemed" . ************* refunded the money, but because of Groupon being a third party, it went to them first. They have CONTINUED to give me the run around about a refund. It was cheaper to buy the tickets WITHOUT Groupon. They keep asking for "proof" of a refund. I have sent it SEVERAL times, and they are still refusing to acknowledge they got a refund from the Zoo. I will NEVER use Groupon again.
Business Response
Date: 07/24/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued wait and trouble in this.

To make up for the trouble, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:07/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Nov 2022, I purchased 4 tickets from Groupon to attend Lightscape. Each ticket was $20.About a week later, Groupon cancelled my order and said they accidentally sold parking permits and not entrance tickets. They blamed ******** who they bought the tickets from. Groupon refused to refund my credit card and instead gave me an $80 credit. I emailed Goldstar and they blamed Groupon.On July 1, 2023, I went onto Groupon website to purchase 6 tickets for ********************** on Aug 12, 2023. Total cost was $330.00. I used my $80 credit so my credit card was charged for $250.Approximately an hour later, Groupon sent me an email saying they cancelled my order and there was no explanation.I have put my f town family coming on Aug 12 th that wants to be at that show. I went back into the Groupon site and repurchased the same 6 tickets. My cost was now $384.00. I used the $80 credit again so my credit card was billed for $304.00.After my purchase, I again contacted Groupon. They responded with this:Hi ***, Thank you for contacting us and I apologize for the trouble. Saturday, Aug 12, 2023 / 8:30pm at "**********************" Order # ********** was canceled and refunded to the original mode of payment (bucks and credit card) by the merchant as they could not fulfill the tickets for Groupon users. It may take 10 business days for the amount to be refunded to your account. I see you have made another purchase for Saturday, Aug 12, 2023 / 8:30pm at "**********************"Order # ********** Please let me know if you have any questions or if I can be of further assistance. Regards, *********** Groupon Customer Support I checked Goldstar and they still had tickets at the lower price. I feel Groupon forced me to pay more for my tickets in order to financially compensate themselves for the $80 credit I had.Additionally, my Neice went in line to Groupon after this and purchase 6 tickets in the same area for $330.I would like my original price.
Business Response
Date: 07/24/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your order was initially refunded by the merchant and later processed for a higher price.

In general, it is not our policy to price match the orders once it is processed due to the fact that the prices are dynamic. Given the circumstances, I want to make sure youre taken care of this

Ive provided the resolution in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 07/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:07/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon and was unable to use it as it is a restaurant that is a few hours from home and they never answer the phone to make a reservation. I showed up on more than one occasion and each time they refused the groupon saying it wasnt working, didnt know how to enter it, manager wasnt there to approve it, needed a reservation, it expired etc. I am not willing to try again at this point and would just like a refund or store credit. Each time Im refused the groupon I am still paying for a hotel, food, and travel expenses. This is just the groupon from h*** and the customer service keeps advising me there is nothing wrong with it and I should go to the restaurant to use it again.
Business Response
Date: 07/24/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to merchant issue.

When Our Internal Team reached the merchant earlier, they confirmed that they are open and accepting Groupon. So you are good to redeem your Groupon now for the paid value. Expired Groupons are not eligible for refund back to original form of payment Or Groupon Bucks credit.

I checked the redemption steps and I can see that you can redeem the voucher only after making the reservation. In this case, can you please call ************** to place an order and mention your voucher.

I request you to try making the reservation first and if the merchant is again unresponsive, please let us know and we can once again reach them on your behalf and help you in redeeming.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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