Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,890 total complaints in the last 3 years.
1,282 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After seeing this event on Groupon with raving reviews. I purchased general admission tickets, for 1 child and 2 adults knowing that I would have to upgrade my sons ticket. We attended at the Clark county fairgrounds 11/25/23. I am writing to express my sincere concern of the cost to attend this event. The animatronics for the majority not moving. A screen detailing the dinosaurs was off. This event was described as if it would be entirely appropriate and fun for a 7 year old. Per advertising it should have taken us 1 to 2 hours to complete. Didnt even take ********************************************************************* moving. We easily walked right through with ease as many of the dinosaurs or videos were not on. The jeeps they advertise are powerwheels and while my son is well within the height and weight it was not something he wanted to ride. We left disappointed. All I could do is apologize to my son. We saw no demonstration of the baby dinosaurs. The fossil dig was raised garden bed. We attempted to call out our concerns at the venue which they told us to email customer service which in turn told us no refunds. Period. I am requesting a refund. $79.02 from my Groupon. 7DM-2JG-L3BN I will be pursuing Groupon for a refund. *************************
Business Response
Date: 11/26/2023
Hello. We appreciate your feedback and we are sorry to hear that your experience didnt match your expectations. Our event is geared towards ages ****. Our ************** and inflatables have a maximum weight limit of 140 lbs and a maximum age limit of 10 years old. Any child that meets these requirements is able to do a majority of the rides and inflatables, as well as many other activities. The general admission tickets do not include any **************, inflatables, fossil digs, or excavation station, and an upgrade would have been required to participate in these activities. This is posted on our website, as well as at the event. We always aim to deliver a great experience, and we work very hard to bring a quality family event to people all over North America. We appreciate you reaching out to inform us of your experience. We hope that you will give us another chance in the future. Due to company policy, tickets are nonrefundable unless in the case of a cancelled event. This is posted at point of purchase, and customers are required to agree to this policy in order to purchase tickets.
Business Response
Date: 11/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

In general, it is not our policy to refund the Groupon that redeeemed withou the merchant approval. I can also see that this deal has the fine print restriction, "Refundable only within 24 hours of purchase".

We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

To help make up for the trouble, I've issued $25 in Groupon Bucks to your account.

These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under [********************** Bucks](**********************************************).

Please make sure to check the box, "APPLY THE AVAILABLE GROUPON BUCKS" at check-out at the time of Groupon purchase. Only then your Groupon Bucks will be used.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 12/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/26/2023 I saw on groupon.com they are selling a Priority ************************ Plus with ten Visits free. The price is $7 with a 20% discount code so final cost is $5.6. The description both at title and product said its a whole year membership for Priority Pass plus ten free visits. However after i purchase one in order 1000-146686-772581, i found its only a discount code to purchase a priority pass membership and i have to pay $200+ more. The whole product is misleading and a scam. I contacted customer service to request a cancellation and refund since I did not use the coupon purchased. the agent said its final sale and refused to refund me.
Business Response
Date: 11/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the confusion with this deal description.

I chekced and see that this deal is for $223 Standard Plus Membership with Ten Visits FREE ($299 value). This deal includes the following:

1. Access the world's best airport lounge program
2. Complimentary bites, alcohol in most lounges
3. Quiet and comfortable spaces to relax or work
4. Complimentary Wi-Fi in most lounges
5. Conference rooms, showers, beds, and spa facilities in select lounges
6. Exclusive savings on airport shopping, dining and spa experiences

There is no info on the deal page which says, the product is for the whole year. You can use the above mentioned servces for 10 visits with this passes which is worth of $233 Standard Plus Membership.

This same info is also available on the deal page. Since this deal is a Final sale, this is not eligible for a refund.

Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a service that will not accept the voucher and when I attempted to cancel the voucher I was informed I could not do so. Groupon false advertised that these Groupon's could be purchased and used more than once but this is not true and now will only offer "Groupon Bucks" to correct the issue; having already accepted this previously the same week, due to the exact same reason, I feel it's only fair to get an actual refund.
Business Response
Date: 11/27/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Complaint: 20915768

I am rejecting this response because:
Only a partial credit was issued; the full amount of $390.30 is expected to be refunded. Part of my credit was returned as Groupon bucks and since I've encountered false advertisement twice for a service, I no longer wish to use Groupon for any services and have no need for the credit on account.
Sincerely,

*****************************
Business Response
Date: 11/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the mix-up. I've issued you a full refund previously for the full amount.

I can confirm that our system processed your refund successfully on 11/28/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 17 I made a purchase on Groupon by mistake. I attempted to cancel the purchase the second it was made but was unable to. There were several things wrong with the purchase including the size and delivery address. There was no way of contacting the seller to fix this issue. I attempted to email Groupon within minutes of the mistake but had to do it through email; it took them 4 days to get in touch with me. From what they stated, the package had already shipped. (It did not show processed on there end) they refused to cancel. From what I was told is a return shipping label would be provided once the item arrives. I no longer live at the address which was listed (this was the issue to begin with).
Business Response
Date: 11/27/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent you a direct email from Groupon, I will kindly urge you to review the email and respond back to me directly over there.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Scam. Overcharged and difficult to resolve refund from Groupon and merchant. I asked for the the refund less than 24 hours of buying and the chat rep is aweful and said I had to cancel with clients, not them. WTF.
Business Response
Date: 11/27/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent a direct email from Groupon, I will kindly urge you to take a moment and respond back to me directly over there.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24, I purchased a Groupon deal for my family for ************* Ring as it was affordable for my 7 kids. Upon arriving at the business, I was told that I could only redeem 1 Groupon at a time which made the other 6 Groupons invalid. When I reached out to Groupon customer service on the same day, I was told I should have read the fine print before purchasing somewhat insinuating it was our mistake and we should be forced to pay it. Why wouldnt they put in big bold black letters their restrictions? Families who live paycheck to paycheck depend on every single dollar and now Im being forced to carry this burden because of a Fine Print language.
Business Response
Date: 11/27/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the mix-up.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/25/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Groupon. The app changed the shipping address from what I had originally selected and was unable to change it. I immediately contacted customer support since the order had not even been processed by the vendor. They said that they were going to escalate it to the be for and get it resolved. I had inquired about canceling the order instead since they could not make a simple adjustment and correct the issue then. They sent an email showing the request to cancel and get a refund. For days I have tried getting a response and keep being told to wait another day or someone will respond in a hour. Sometimes even being abruptly disconnected from the chat by the agent. I have attempted to have a manager step in to help me and have been unsuccessful thus far. It seems as though it is nothing but delay tactics to avoid actually helping the customer and providing the refund for the goods/services that have not been delivered. I have tried to go through their designated channels to obtain a resolution to my issue which was created by their faulty system. Unfortunately, that has yet to happen.
Business Response
Date: 11/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the mishap.

I wanted to inform you that your recent order has already been dispatched. To facilitate an address modification, consider the following options:

1. Direct Contact with USPS:
I recommend getting in touch with the ************* ************** ****** promptly. They will guide you through the process of updating the shipping address, providing the necessary assistance to redirect your order.

2. Coordinate with the Recipient:
Alternatively, you may find it helpful to contact the individual currently situated at the original shipping address. They can receive the package on your behalf and, if needed, make arrangements for its delivery to the correct location.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 12/07/2023

Complaint: 20914217

I am rejecting this response because:

Apologies, I have been sick and not really online. I have attached screenshots of the first attempts at communicating with the customer support at ********************** and their response and the last communication from them. However, as of today, I have received no resolution or confirmation that the transaction was cancelled and the money refunded. If it would help, I can find the emails from the 8 or so chats and attach those as well. Please let me know if that would be helpful and I will do so.

Sincerely,
***************************;

I sent a reply earlier with documentation and I reject their response as the issue was not resolved.

Sincerely,

*******************************
Business Response
Date: 12/12/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the delivery address on your goods order was incorrect.

Since the order was shipped out, we're unable to cancel and refund this order from our end. I'll now escalate the issue to our Goods team and they will help you with the delivery details and more info to track your order.

The Goods team will get back to you with the details on the delivery status.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 12/13/2023

Complaint: 20914217

I am rejecting this response because:
I have not received the goods in question and therefore should receive a refund. I have many numerous attempts to communicate with Groupon support and the vendor and **** and have gotten nowhere with my request. Again, since I have not received the merchandise, I feel a refund is in order.

Sincerely,

*******************************
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon deleted my account without my consent. I purchased 4 general admission tickets for the ************************** on Groupon totalling $556. I paid $550 by gift cards loaded on my Groupon account and $6 by my credit card. After the transaction, my account was disappeared and I didnt get any money back or any email regarding to the transaction itself. They stole my money and secretly deleted my account.
Business Response
Date: 11/27/2023
Hello Lu,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

Your account has now been reactivated and the Groupon Bucks are back. You can go ahead and make use of the Groupon Bucks to purchase the deal again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********
Initial Complaint
Date:11/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a groupon for a service. When I went to the ******* was told that the groupon could not be used because the groupon can only be applied for first time customers. This stipulation is not listed anywhere on Groupons website. Had I know this I would not have purchase this Groupon. Groupon will not refund me due to cooling out period. Again this is another policy that is not clearly stated on their website.
Business Response
Date: 11/27/2023
Hello Marae,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 Oahu City Go Passes and for several minutes I received an email about the fail of the orders because of credit card issue. So I just gave up buying passes from Groupon and bought them from Go City website successfully.But after half an hour, Groupon sent me another email saying one pass was processed successfully. I totally got confused and connected their customer service to let them cancel any order processed successfully. But they refused because the city go pass is a final sell despite the extreme long processing time and 2 confused failed passes both made me think the order were all failed.
Business Response
Date: 11/27/2023
Hello Jie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********

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Groupon, Inc. is NOT a BBB Accredited Business.